SS ISO 45003:2022

ISO 45003:2021, IDT

(ICS 13.100)

SINGAPORE STANDARD

Occupational health and safety management –

Psychological health and safety at work
– Guidelines for managing psychosocial risks
 SS ISO 45003:2022
ISO 45003:2021, IDT
(ICS 13.100)

SINGAPORE STANDARD
Occupational health and safety management –
Psychological health and safety at work
– Guidelines for managing psychosocial risks

Published by Enterprise Singapore

All rights reserved. Unless otherwise specified, no part of this publication may be
reproduced or utilised in any form or by any means, electronic or mechanical, including
photocopying and microfilming, without permission in writing from Enterprise Singapore.
Request for permission can be sent to: [email protected].

© ISO 2021
© Enterprise Singapore 2022

ISBN 978-981-5042-24-5
 SS ISO 45003:2022

National Foreword

This Singapore Standard was prepared by the Working Group on Psychological Health and Safety at
Work set up by the Technical Committee on Workplace Safety and Health under the purview of the
Quality and Safety Standards Committee.

This standard is an identical adoption of ISO 45003:2021, “Occupational health and safety management
– Psychological health and safety at work – Guidelines for managing psychosocial risks” published by
the International Organization for Standardization.

NOTE – Reference to International/Overseas Standards are replaced by applicable Singapore Standards or

Technical References.

Attention is drawn to the possibility that some of the elements of this Singapore Standard may be the
subject of patent rights. Enterprise Singapore shall not be held responsible for identifying any or all of
such patent rights.

NOTE

1. Singapore Standards (SSs) and Technical References (TRs) are reviewed periodically to keep abreast of technical changes,
technological developments and industry practices. The changes are documented through the issue of either amendments
or revisions. Where SSs are deemed to be stable, i.e. no foreseeable changes in them, they will be classified as “Mature
Standards”. Mature Standards will not be subject to further review, unless there are requests to review such standards.

2. An SS or TR is voluntary in nature except when it is made mandatory by a regulatory authority. It can also be cited in
contracts making its application a business necessity. Users are advised to assess and determine whether the SS or TR is
suitable for their intended use or purpose. If required, they should refer to the relevant professionals or experts for advice
on the use of the document. Enterprise Singapore and the Singapore Standards Council shall not be liable for any damages
whether directly or indirectly suffered by anyone or any organisation as a result of the use of any SS or TR. Although care
has been taken to draft this standard, users are also advised to ensure that they apply the information after due diligence.

3. Compliance with a SS or TR does not exempt users from any legal obligations.

II
COPYRIGHT
SS ISO 45003:2022

INTERNATIONAL ISO
STANDARD 45003

First edition
2021-06

Occupational health and safety

management — Psychological health
and safety at work — Guidelines for
managing psychosocial risks
Management de la santé et de la sécurité au travail — Santé
psychologique et sécurité au travail — Lignes directrices pour la
gestion des risques psychosociaux

Reference number
ISO 45003:2021(E)

© ISO 2021
SS ISO 45003:2022
ISO 45003:2021(E)


COPYRIGHT PROTECTED DOCUMENT

© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
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Phone: +41 22 749 01 11
Email: [email protected]
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Published in Switzerland

ii  © ISO 2021 – All rights reserved

SS ISO 45003:2022
ISO 45003:2021(E)


Contents Page

Foreword......................................................................................................................................................................................................................................... iv
Introduction...................................................................................................................................................................................................................................v
1 Scope.................................................................................................................................................................................................................................. 1
2 Normative references....................................................................................................................................................................................... 1
3 Terms and definitions...................................................................................................................................................................................... 1
4 Context of the organization........................................................................................................................................................................ 2
4.1 Understanding the organization and its context........................................................................................................ 2
4.1.1 General...................................................................................................................................................................................... 2
4.1.2 External issues.................................................................................................................................................................... 2
4.1.3 Internal issues..................................................................................................................................................................... 3
4.2 Understanding the needs and expectations of workers and other interested parties.............. 3
4.3 Determining the scope of the OH&S management system................................................................................ 3
4.4 OH&S management system........................................................................................................................................................... 3
5 Leadership and worker participation............................................................................................................................................. 4
5.1 Leadership and commitment...................................................................................................................................................... 4
5.2 OH&S policy................................................................................................................................................................................................ 4
5.3 Organizational roles, responsibilities and authorities.......................................................................................... 5
5.4 Consultation and participation of workers..................................................................................................................... 5
6 Planning.......................................................................................................................................................................................................................... 6
6.1 Actions to address risks and opportunities.................................................................................................................... 6
6.1.1 General...................................................................................................................................................................................... 6
6.1.2 Hazard identification and assessment of risks and opportunities........................................ 7
6.2 Objectives to address psychosocial risk.......................................................................................................................... 12
7 Support......................................................................................................................................................................................................................... 13
7.1 Resources................................................................................................................................................................................................... 13
7.2 Competence............................................................................................................................................................................................. 13
7.3 Awareness................................................................................................................................................................................................. 13
7.4 Communication.................................................................................................................................................................................... 14
7.5 Documented information............................................................................................................................................................. 15
7.5.1 General................................................................................................................................................................................... 15
7.5.2 Confidentiality................................................................................................................................................................. 15
8 Operation................................................................................................................................................................................................................... 15
8.1 Operational planning and control........................................................................................................................................ 15
8.1.1 General................................................................................................................................................................................... 15
8.1.2 Eliminating hazards, reducing OH&S risks and promoting well-being at work..... 16
8.1.3 Management of change............................................................................................................................................ 18
8.1.4 Procurement, contracting and outsourcing............................................................................................ 19
8.2 Emergency preparedness and response......................................................................................................................... 19
8.3 Rehabilitation and return to work....................................................................................................................................... 19
9 Performance evaluation.............................................................................................................................................................................20
9.1 Monitoring, measurement, analysis and performance evaluation........................................................... 20
9.2 Internal audit.......................................................................................................................................................................................... 21
9.3 Management review......................................................................................................................................................................... 21
10 Improvement..........................................................................................................................................................................................................22
10.1 General......................................................................................................................................................................................................... 22
10.2 Incident, nonconformity and corrective action........................................................................................................ 22
10.3 Continual improvement................................................................................................................................................................ 22
Bibliography.............................................................................................................................................................................................................................. 23

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SS ISO 45003:2022
ISO 45003:2021(E)


Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www​.iso​.org/​directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www​.iso​.org/​patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www​.iso​.org/​
iso/​foreword​.html.
This document was prepared by Technical Committee ISO/TC 283, Occupational health and safety
management.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www​.iso​.org/​members​.html.

iv  © ISO 2021 – All rights reserved

SS ISO 45003:2022
ISO 45003:2021(E)


Introduction
This document provides guidance on the management of psychosocial risks and promoting well-being
at work, as part of an occupational health and safety (OH&S) management system.
This document is intended to be used together with ISO 45001, which contains requirements and
guidance on planning, implementing, reviewing, evaluating and improving an OH&S management
system. ISO 45001 highlights that the organization is responsible for the OH&S of workers and others
who can be affected by its activities. This responsibility includes promoting and protecting their
physical and psychological health.
The aim and intended outcomes of the OH&S management system are therefore to prevent work-
related injury and ill health to workers, and to provide safe and healthy workplaces. Consequently, it
is critically important for the organization to eliminate hazards and minimize OH&S risks by taking
effective preventive and protective measures, which include measures to manage psychosocial risks.
Psychosocial hazards are increasingly recognized as major challenges to health, safety and well-being
at work.
Psychosocial hazards relate to how work is organized, social factors at work and aspects of the work
environment, equipment and hazardous tasks. Psychosocial hazards can be present in all organizations
and sectors, and from all kinds of work tasks, equipment and employment arrangements.
Psychosocial hazards can occur in combination with one another and can influence and be influenced
by other hazards. Psychosocial risk relates to the potential of these types of hazards to cause several
types of outcomes on individual health, safety and well-being and on organizational performance and
sustainability. It is important that psychosocial risks are managed in a manner consistent with other
OH&S risks, through an OH&S management system, and integrated into the organization’s broader
business processes.
Psychosocial risks affect both psychological health and safety, and health, safety and well-being at work
more broadly. Psychosocial risks are also associated with economic costs to organizations and society.
There are a range of terms that are used in relation to what psychosocial risks affect, including
“psychological health” and “mental health”. These terms are considered interchangeable and to have
the same meaning for the purposes of this document. This document is concerned with all types of
impacts on health, safety and well-being at work.
Negative outcomes for workers can include poor health and associated conditions (e.g. cardiovascular
disease, musculoskeletal disorders, diabetes, anxiety, depression, sleep disorders) and associated
poor health behaviours (e.g. substance misuse, unhealthy eating), as well as reduced job satisfaction,
commitment and productivity. Managing psychosocial risks can result in positive outcomes, including
improved job satisfaction and increased productivity.
Although numerous factors can determine the nature and severity of outcomes of psychosocial risks,
organizations have a significant role to play in eliminating hazards or minimizing risks. Both the
organization and workers have a shared responsibility for maintaining and improving health, safety
and well-being at work.
For the organization, the impact of psychosocial risks includes increased costs due to absence from
work, turnover, reduced product or service quality, recruitment and training, workplace investigations
and litigation, as well as damage to the organization’s reputation.
Effective management of psychosocial risk can lead to benefits such as improved worker engagement,
enhanced productivity, increased innovation and organizational sustainability.
This document outlines examples of psychosocial hazards arising from work organization, social
factors and work environment, equipment and hazardous tasks, as well as a range of control measures
that can be used to eliminate hazards or minimize associated risks.

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SS ISO 45003:2022
ISO 45003:2021(E)


Organizations are responsible for identifying hazards and minimizing the risks associated with
them. The participation of workers, in all stages of the process, is critical to the success of managing
psychosocial risks.
This document also includes information on what is important for organizations to consider in relation
to raising awareness of psychosocial risks, developing competence in the management of psychosocial
risks, supporting the recovery and return to work of affected workers, and planning for and responding
to emergency situations.
The success of psychosocial risk management depends on commitment from all levels and functions of
the organization, especially from top management.

vi  © ISO 2021 – All rights reserved

SS ISO 45003:2022

INTERNATIONAL STANDARD ISO 45003:2021(E)


Occupational health and safety management —
Psychological health and safety at work — Guidelines for
managing psychosocial risks

1 Scope
This document gives guidelines for managing psychosocial risk within an occupational health and
safety (OH&S) management system based on ISO 45001. It enables organizations to prevent work-
related injury and ill health of their workers and other interested parties, and to promote well-being at
work.
It is applicable to organizations of all sizes and in all sectors, for the development, implementation,
maintenance and continual improvement of healthy and safe workplaces.
NOTE When the term “worker” is used in this document, worker representatives, where they exist, are
always implied.

2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 45001:2018, Occupational health and safety management systems — Requirements with guidance for
use

© ISO 2021 – All rights reserved 1