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mm2021-1516

The document is an examination paper for the Management & Organisation course at The Hong Kong Polytechnic University, detailing instructions for candidates and outlining six questions covering various management topics. Students are required to answer four questions, each contributing 25% to the total mark. Topics include social involvement in organizations, external performance constraints, strategic management processes, leadership styles, employee motivation theories, and organizational structures.

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7 views3 pages

mm2021-1516

The document is an examination paper for the Management & Organisation course at The Hong Kong Polytechnic University, detailing instructions for candidates and outlining six questions covering various management topics. Students are required to answer four questions, each contributing 25% to the total mark. Topics include social involvement in organizations, external performance constraints, strategic management processes, leadership styles, employee motivation theories, and organizational structures.

Uploaded by

lukhoiyan0502
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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© The Hong Kong Polytechnic University

THE HONG KONG POLYTECHNIC UNIVERSITY


DEPARTMENT OF MANAGEMENT AND MARKETING

Programme : 02402/05403/11039/12054/31473/42070/43478/45492/45494/47001
54439/61031/61431/71418
Subject Title : Management & Organisation Subject Code : MM2021

Session : Semester 1, 2015/16

Date : 10 December 2015 Time : 3:15 p.m.-6:15 p.m.

Time Allowed : 3 Hours Subject Examiner: Kenneth Ward/Simon Chan/


Herbert Leung

This question paper has a total of 3 pages.

Instructions to Candidates:

Answer FOUR questions only. Each question carries 25% of the total mark.

DO NOT TURN OVER THE PAGE UNTIL YOU ARE TOLD TO DO SO.

.../ 2
© The Hong Kong Polytechnic University

1. (a) Numerous studies have examined whether social involvement affects organizational
performance. What are your arguments towards the question “Should organizations be
socially involved?” (15 marks)

(b) Managers can manage ethical lapses and social irresponsibility by being strong ethical
leaders and by protecting employees who raise ethical issues. Explain the ethical and social
responsibility issues facing managers today and in future. (10 marks)

2. There are many constraints and challenges outside the organization that affect its
performance. What external components might be most important for organizations to
operate and for managers to make decision? (15 marks) Illustrate your answer with an
example in business. (10 marks)

3. (a) Describe the SIX steps of the strategic management process. (15 marks)

(b) Illustrate your answer with an organizational example on how you make use of the
SWOT analysis to guide strategic planning. (10 marks)

4. Discuss the pros and cons of transformational leadership and transactional leadership in
relation to

(a) Jane who just finished school and started to work for the company, and
(b) Tom who has worked in the company for ten years.
(10 marks for a, 10 marks for b, 5 marks for elaboration)

2
© The Hong Kong Polytechnic University

5. You are the manager of a Gap jeans store. Mary, your best salesperson, has been coming
to work late recently and is not performing very well during working hours. You hear
rumors from other employees that she is having problems with her landlord who will not
fix her air conditioner. She may have to move to another apartment. You hear another
rumor that the real reason Mary is coming late is because she is upset with your new
employee. Mary thinks for some reasons that the new employee you recently hired is
making more money a month without having to meet the same sales quota. You also hear
Mary may quit.

(a) Identify the two motivational theories from the text that may best explain why Mary is
not engaged at work. Name the theory for each rumor and explain how it may explain
Mary’s behavior. (10 marks)

(b) Briefly discuss what steps you could take to keep Mary and to improve her job
satisfaction. Use THREE additional motivation theories than those used in Part 1 to
justify your approach. Theory explanation and specific examples will strengthen your
answer. (15 marks)

6. (a) Describe mechanistic and organic organizational structures. (7 marks)

(b) Contrast the two using organization design criteria. (8 marks)


(c) You are an entrepreneur based in Hong Kong who wants to launch a chain of Chinese
Noodle Shops in Melbourne, Australia. Considering the mechanistic and organic
forms of organization, how would you organize these stores if you want to keep your
head office in Hong Kong. Why? You can support your answer using examples of
existing organizations in addition to associated design considerations. (10 marks)

- END -

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