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A Project Report: Efficient Restaurant Review Sentiment Analysis System For Customer Feedback Management

The document presents a project report on an efficient restaurant review sentiment analysis system aimed at managing customer feedback. It utilizes Natural Language Processing techniques to analyze customer reviews, employing models like VADER and TextBlob, and features an interactive user portal and admin dashboard. The project highlights the significance of sentiment analysis in enhancing customer service based on feedback insights.

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11 views5 pages

A Project Report: Efficient Restaurant Review Sentiment Analysis System For Customer Feedback Management

The document presents a project report on an efficient restaurant review sentiment analysis system aimed at managing customer feedback. It utilizes Natural Language Processing techniques to analyze customer reviews, employing models like VADER and TextBlob, and features an interactive user portal and admin dashboard. The project highlights the significance of sentiment analysis in enhancing customer service based on feedback insights.

Uploaded by

adityapratapapss
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Efficient Restaurant Review Sentiment Analysis System for Customer Feedback Management

A
Project Report
Submitted

In partial fulfillment

For the award of the degree of


Bachelor of Technology
In.
Department of Computer Science & Engineering

Supervisor: Submitted by:


Dr. Rituraj Soni Aditya Pratap Singh Shekhawat , Abhishek Singh Bhati
,Aditya Pujari

Department of Computer Science & Engineering


Engineering College, Bikaner
(An Autonomous Institute of Govt. of Rajasthan)
Bikaner Technical University
2021-2025

CANDIDATE’S DECLARATION

We hereby declare that the Project Report entitled “Sentiment Analysis


Pro” submitted in partial fulfillment for the award of the degree of Bachelor of
Technology from Engineering college bikaner is an authentic work.
Further, I/we declare that I/we have not submitted this work for the award of any other degree
elsewhere.

Signature and name of the student(s) with date


Signature and name of the supervisor with date
Acknowledgements

We wish to thank Dr. Rituraj Soni for his kind support and valuable guidance.
It is their help and support, due to which we became able to complete the design and technical
report.
Without their support this report would not have been possible.

Aditya Pratap Singh Shekhawat


B.Tech. IV Year
University Roll No. 21EEBCS008
Discipline of Computer Science and Engineering
Engineering College Bikaner

Abhishek Singh Bhati


B.Tech. IV Year
University Roll No. 21EEBCS004
Discipline of Computer Science and Engineering
Engineering College Bikaner

Aditya Pujari

B.Tech. IV Year
University Roll No. 21EEBCS006
Discipline of Computer Science and Engineering
Engineering College Bikaner

ABSTRACT

Sentiment analysis is a powerful tool used in various industries to assess customer


feedback. This project focuses on analyzing customer reviews of a hotel website to extract
sentiments—positive, negative, or neutral.

Using Natural Language Processing (NLP) techniques, the system preprocesses review
text and applies sentiment analysis models such as VADER (NLTK) and TextBlob. An
interactive user portal allows customers to submit reviews, while an admin dashboard
visualizes sentiment insights. The system is built using Flask/Django for the backend
and HTML/CSS, Bootstrap, and JavaScript/React for the frontend. The project is
deployed on Heroku/AWS for accessibility and scalability.

The results highlight the importance of sentiment analysis in understanding customer


perceptions and improving services based on feedback

Table of Contents

Title Page
i

Declaration of the Student (Signed by Student)


ii

Acknowledgement
iii

Abstract (Evaluated & Signed by Guide)


iv

Table of Content
v

1.
INTRODUCTION
1

1.1 Problem Definition


1

1.2 Project Overview/Specifications


2

1.3 Hardware Specification


3

1.4 Software Specification


4

1.5 Scope of the Report


5
2.

LITERATURE SURVEY

2.1 Existing System


5

2.2 Proposed System


7

2.3 Feasibility Study


2.4 Feasibility and justification
8
10
3.
SYSTEM ANALYSIS & DESIGN

3.1 Requirement Specification


10

3.2 System Architecture


10

3.3 Architectural Flowcharts


12

3.4 Design and Implementation


14

19

3.6 Testing Process


20

4.

RESULTS / OUTPUTS

21
5.
CONCLUSIONS / RECOMMENDATIONS
26
6.
REFERENCES
30
7.
APPENDICES
32

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