Home

Troubleshooting
Automatic
Washers
Refer to Page 4 for Model Numbers

W001C

Part No. 39311R7

www.alliancelaundry.com November 2016
 Section 1 – Safety Information ...............................................................2
Table of Locating an Authorized Servicer...........................................................3

Contents Section 2 – Introduction ..........................................................................4

Model Identification ..............................................................................4
How Your Washer Works .....................................................................5
Customer Service...................................................................................7
Nameplate Location...............................................................................7
Section 3 – Troubleshooting....................................................................8
1. Clicking Noise During Operation on NEWLY Installed Units ....8
2. Motor Hums ..................................................................................9
3. No Hot Water ..............................................................................10
4. No Cold Water ............................................................................11
5. No Warm Water ..........................................................................12
6. Water Fill Does Not Stop At Proper Level .................................13
7. Timer Does Not Advance ...........................................................14
8. Motor Does Not Run...................................................................15
9. No Agitation................................................................................16
10. Constant Agitation ......................................................................17
11. Washer Overheats, Cycles On Motor Thermal Protector, Switch
Actuator Kicks In And Out18
12. Slow Spin ....................................................................................19
13. No Spin .......................................................................................20
14. Constant Spin ..............................................................................21
15. Washer Stops In Cycle; Quits After A Couple Loads; Is
Intermittent22
16. Washer Is Locked Up Or Binding...............................................23
17. Outer Tub Does Not Empty ........................................................24
18. Excessive Vibration ....................................................................25
19. Water Leaking From Outer Tub..................................................26
Section 4 – Adjustments ........................................................................27
20. Leveling Legs..............................................................................27
21. Pressure Switch ...........................................................................28
22. Belt (Agitate And Spin) ..............................................................28
Section 5 – Test Procedures ..................................................................29
23. Motor Test Procedure..................................................................29
24. Mixing Valve Solenoid Test Procedure ......................................30
25. Temperature Switch Test Procedure ...........................................30
Section 6 – Cycle Sequence Charts.......................................................31
Timer No. 37927 Cycle Sequence ...................................................31
Timer No. 37929 Cycle Sequence ...................................................32
Timer No. 200927P Cycle Sequence ...............................................33
Timer No. 201101 Cycle Sequence .................................................34
Timer No. 201100 Cycle Sequence .................................................35
Timer No. 202705 and 203387 Cycle Sequence ..............................36
Timer No. 202705 and 203387 Cycle Sequence ..............................37
© Copyright 2016, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 1

 Section 1
Safety Information
Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer, and those maintaining the machine.

DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.

NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

WARNING
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
W006R2

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 Safety Information

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you, or the inexperienced person making such
repairs, to the risk of serious injury, electrical shock, or death.
W007

WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be
exercised when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do
not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.
Warranty service must be performed by an authorized technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician
and using authorized factory parts.

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 3

 Section 2
Introduction
Model Identification
Information in this manual is applicable to these washer models.

Model 1 Speed 2 Speed 3 Speed Porcelain Stainless Steel

Number Motor Motor Motor Washtub (cu. ft.) Washtub (cu. ft.)
AWNA11SP111TW01 X 3.3
LWN412SP111TW01 X 3.3
LWN432SP113TW01 X 3.3
LWN432SP113TW04 X 3.3
LWNA11SP111TW01 X 3.3
LWNA11SP112TW01 X 3.3
LWNA11WP111TW01 X 3.3
LWNB11SP111TW01 X 3.3
LWNB11SP111TWAA X 3.3
LWS01A* X 2.9
LWS01A*C X 2.9
LWS01B* X 2.9
LWS01M* X 2.9
LWS01N* X 2.9
LWS02A* X 3.3
LWS02B* X 3.3
LWS02M* X 3.3
LWS02N* X 3.3
LWS04M* X 3.3
LWS04N* X 3.3
LWS05N* X 3.3
LWS16A* X 3.3
LWS16B* X 3.3
LWS16M* X 3.3
LWS16N* X 3.3
LWS17A* X 3.3
LWS17B* X 3.3
LWS17M* X 3.3
LWS17N* X 3.3
LWS44N* X 3.3
LWS45A* X 3.3
LWS45B* X 3.3
LWS45M* X 3.3
LWS45N* X 3.3
LWS49N* X 3.3
* Add Letter To Designate Color. L – Almond W – White Q – Bisque

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 Introduction

How Your Washer Works

Pressure
Switch

Temperature
Switch
Timer

Mixing
Valve

Agitator

Washtub

Outer
Tub

Transmission

Motor
Pump
W407SE3A

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Introduction

The cycle begins with a wash fill. The water As water is removed by the pump and the momentum
temperature is determined by the temperature selector. of the washtub increases, the idler spring tension
While water fills the washtub, a column of air is gradually overcomes the belt tension removing the belt
trapped in a pressure bulb and hose. The air pressure slack. This eventually increases the belt to pulley
continues to increase as the washtub fills with water contact until maximum spin speed is achieved.
until it is great enough to activate the pressure switch.
The pressure switch then causes the wash fill to stop The drive pulley turns clockwise riding up the ramps of
and wash agitation to begin. However, the loading door the helix, exerting pressure on the brake and forcing it
must be closed for the washer to agitate or spin. to release from brake pads. The helix drives the input
shaft of the transmission, and when the input shaft turns
During agitation, the motor runs in the in the clockwise direction the roller clutch locks onto
counterclockwise direction. The spring tension on the the shaft causing the entire transmission assembly to
idler pulley applies the tension required to reduce the turn. None of the gears in the transmission are
slack on the drive belt and maintain maximum belt to operating at this time. The hub of the washtub is splined
motor pulley contact. This eliminates belt slippage and to the transmission tube and rotates with the
ensures an efficient wash action, even with extra large transmission assembly. The centrifugal force created
loads. by the spinning washtub causes water to be extracted
from the clothes.
The belt drives the transmission drive pulley in the
counterclockwise direction. The pulley drives the helix Water is introduced during the first spin to “SPRAY”
which is splined to the input shaft of the transmission. the garments and remove suds from them. The initial
This causes the input shaft to turn inside of a roller spin is followed by rinse agitation to rinse away any
clutch which is pressed into the transmission cover. detergent residue. The washer fills and then agitates
This roller clutch acts as a bearing in the like the wash portion of the cycle. Following rinse
counterclockwise direction allowing the transmission agitation, a final spin extracts the rinse water from the
gears to operate. The transmission’s rack and pinion clothes preparing them for the dryer.
gear design produces a 210 degree agitation stroke at
the output shaft of the transmission which drives the
agitator. The brake assembly remains locked during the
agitation mode since no pressure is applied to it by the
transmission drive pulley.
After the wash agitation is completed, the timer
advances into the first spin. During spin, the motor
reverses turning in the clockwise direction to spin the
water out of the washtub. The combination of water,
washtub and load weight cause the drive belt tension on
the idler side of the belt to overtake the idler spring
pressure allowing the belt to become slack on the
opposite side. This reduces the belt to pulley contact
and allows slipping between the belt and pulley.

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 Introduction

Customer Service
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at (920) 748-3950
for the name and address of the nearest authorized
parts distributor.

For technical assistance, call (920) 748-3121.

Nameplate Location
When calling or writing about your product, be sure to mention model and serial numbers. Model and serial numbers
are located on nameplate(s) as shown.

W429SE1B

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 Section 3
Troubleshooting
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

IMPORTANT: Refer to wiring diagram for aid in

testing washer components.

1. Clicking Noise During Operation on NEWLY Installed Units

If a clicking noise is heard when first starting up a new To correct this condition please perform the following
topload washer, the noise is related to the belt taking a break-in procedure:
temporary “set” around the idler pulley. The set causes
a slight bump in the belt which in turn causes the idler 1. After installing the unit start a fill cycle to
lever to tap the motor bracket making the clicking make sure the seals have been lubricated.
noise. THE BELT DOES NOT NEED TO BE
REPLACED. 2. Stop the fill cycle and place the unit into a
spin cycle.

3. Run the cycle for several minutes until the

belt has warmed up. This will remove the
“set.”

4. Normal use will keep the belt from

resetting.
5. For extended periods of non-use (three to
four weeks), this procedure might need to
be repeated.

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 Troubleshooting

2. Motor Hums
A topload washer exhibiting a humming motor in
agitation or spin may require the timer or motor to be
replaced. Refer to flow chart below to determine if the
motor or timer needs to be replaced.

Motor Hums.

Does belt turn

No Check
freely in
transmission for
counterclockwise
proper operation.
direction?

Yes

Does belt turn No

Check brakes for
freely in clockwise
proper operation.
direction?

Yes

Does the
motor hum in Yes Start washer in
the agitate spin step.
step?

Does motor Yes

No continue to Replace motor.
hum?

Does the No
motor hum in Yes Start washer in
the spin agitate step.
step?

Replace timer.

TLW403S

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Troubleshooting

3. No Hot Water

There is no hot water.

Test for
continuity
Is timer Yes through timer
Is the water Yes circuits (refer to
Open faucet. inoperative?
supply faucet wiring diagram)
closed? and replace if
inoperative.
No

No

Is hot water Test

mixing valve Yes solenoid and
Yes solenoid replace if
Is the water necessary.
Check water heater. inoperative?
supply cold?

No
No
Test switch.
Must have
continuity from
Yes Is pressure Yes
Is the hot water Straighten or terminal 1 to 2
switch
fill hose kinked? replace hose. when empty or
inoperative?
1-3 when full.
Replace if
No inoperative.
No

Is pressure Yes Remove and

Is the mixing valve
Disconnect hot hose clean or
screen or screen in Yes fill hose and
clogged? replace hose.
outer end of fill hose
clean or
nearest water supply
replace screen.
faucet clogged?
No

No
Is there Refer to
broken, loose Yes
appropriate
or incorrect wiring
Is temperature Yes Test switch
wiring? diagram.
switch and replace if
inoperative? inoperative.

No TLW360S
TLW360S

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 Troubleshooting

4. No Cold Water

There is no cold
water.

Test
Is cold water solenoid
Is the water Yes Yes
Open faucet. mixing valve and
supply faucet
solenoid replace if
closed?
inoperative? necessary.

No No

Test switch.
Is the cold Yes Straighten or Must have
water fill hose replace hose. continuity from
kinked? Is pressure Yes terminal 1 to 2
switch
when empty or
inoperative?
1-3 when full.
No
Replace if
inoperative.
No

Is the mixing valve Disconnect

screen or screen in Yes cold fill hose Is pressure Remove and
Yes
outer end of fill hose and clean or hose clean or
nearest water supply replace screen. clogged? replace hose.
faucet clogged?

No
No

Is there Refer to
broken, loose Yes
appropriate
Is temperature Yes Test switch or incorrect wiring
switch and replace if wiring? diagram.
inoperative? inoperative.

No
Test for TLW361S
continuity
Yes through timer
Is timer
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative.
No
TLW361S

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Troubleshooting

5. No Warm Water

There is no warm
water.

Is there no Yes
Refer to No Hot
hot water? Water paragraph.

No

Is there no Yes
Refer to No Cold
cold water? Water paragraph.

TLW362S
TLW362S

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 Troubleshooting

6. Water Fill Does Not Stop At Proper Level

Water fill does not

stop at proper level.

Was there a siphoning

Is pressure Yes Test switch and action started in washer
switch replace if causing water to be
inoperative? inoperative. siphoned from washer Yes
during cycle due to end
of drain hose being
lower than cabinet top of
No
washer?

Is there an Install 562P3

air leak in Yes Replace Siphon
pressure hose. Break Kit.
No
hose?

No Provide an air
gap around drain
hose and drain
Does drain
Yes receptacle.
hose fit tight
Install No. 36878
in standpipe
Standpipe
or drain?
Adapter (optional
Is mixing Yes Test valve and on some
valve replace if models).
inoperative? inoperative. No

No Is there Blow air through

water in Yes hose to remove
pressure water or replace
hose? hose.

No

Is there
broken,
Yes Refer to
loose,
appropriate
shorted or
wiring diagram.
incorrect
wiring?

TLW348S
TLW348S

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Troubleshooting

7. Timer Does Not Advance

Timer does not advance.

Is washer
Close lid. Lid Yes Install siphon
siphoning
MUST be closed break kit, Part
Is lid Yes during rinse
any time the No. 562P3.
open? fill?
washer is set to
agitate or spin.
No No Test for
continuity
Yes through timer
Is timer
circuits (refer to
inoperative?
wiring diagram)
Is circuit breaker and replace if
to washer tripped, Yes Reset circuit No inoperative.
disconnecting breaker.
power to washer?
Timer pauses until
pressure switch is
satisfied. Timer is
designed to pause
No Washer Yes
when going from
Timer is designed will not fill? spin into rinse to
to stop under allow the washtub to
these conditions. stop spinning before
Motor thermal No filling. Make sure
proctor reset time timer has advanced
Has washer
may vary into fill portion of
drive motor
depending upon rinse cycle.
over loaded Yes the reason for
and motor
washer overload,
thermal Refer to
however, it should Is timer
overload been Yes appropriate
reset within 15 motor lead
tripped? wiring diagram
minutes. Check to wire off timer
ensure washer and reattach
terminal?
was not wire.
overloaded with
No clothes. No

Timer is designed to
pause during fill
periods and when Is there
Yes Refer to
Is pause part Yes going from agitate to broken, loose
appropriate
of normal spin. Allow completion or incorrect
wiring diagram.
operation? of those steps. Some wiring?
cycles (delicate) have
additional pauses.
No Refer to diagram for
information on time
required.
TLW363S
TLW363S

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 Troubleshooting

8. Motor Does Not Run

Motor does not run.

Refer to Test
Are motor
Procedures
Check laundry starting functions Yes section to
room for blown or inoperative; no
Is electrical check start
loose fuse(s) or start or motor
power off, fuse Yes open circuit switch and
hums only?
blown or power start windings.
breakers.
cord not
(Washer itself
plugged in?
does not have an No Refer to Test
electrical fuse.)
Procedures
Is motor dead, Yes
section to
No won't run? check switch
and windings.
No
Close lid or
Is lid open or Yes test switch and
lid switch Wait two or three
replace if
inoperative? Has motor minutes for overload
inoperative. Yes
overload protector to reset. If
protector protector cycles
No cycled? repeatedly, refer to
Paragraph 9.

Refer to No
Is power Yes appropriate wiring
cord
diagram for Remove belt and
miswired?
correct wiring. determine if
Is there a bind in Yes motor shaft will
upper or lower spin. Replace
No motor bearing? motor if shaft is
locked up.

Is timer Yes Reset timer or No

improperly try another
set? cycle.
Is there a Yes
bind in Replace pump.
No pump?
Test for
continuity
through timer No
Is timer Yes circuits (refer
inoperative? to wiring
diagram) and
Is there
replace if
broken, Yes Refer to
inoperative.
No loose or appropriate
incorrect wiring diagram.
wiring?
TLW364S
TLW364S

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Troubleshooting

9. No Agitation
No agitation.

Wait two or three Is there

Yes Refer to
minutes for broken, loose
Has drive appropriate
Yes overload protector or incorrect
motor overload wiring diagram.
to reset. If wiring?
protector
protector cycles
cycled?
repeatedly, refer
to Paragraph 9. No

No
Timer is
designed to Is drive belt Yes
pause (SOAK) broken or Replace belt.
Are pauses Yes
during loose?
part of
DELICATE
normal cycle?
cycle. Allow
completion of No
SOAK period.
No
Repair or
Is transmission Yes
Test for replace
assembly
continuity transmission
inoperative?
Yes through timer assembly.
Is timer
inoperative? circuits (refer to
wiring diagram) No
and replace if
inoperative. Remove drive
No
Is motor pulley motor and
roll pin sheared Yes replace roll pin
Refer to Test and any other
Motor Yes Procedures section (through Serial
No. 001113645)? damaged
won't run? to check switch parts.
and windings.
No
No
Refer to Test
No delicate Yes Procedures
cycle section to check Is there a Yes
agitate? low speed switch bind in Replace pump.
and windings. pump?
No

Test switch. Must No

Is pressure Yes have continuity
switch from terminal 1 to Close lid or test
inoperative? 3. Replace if Is lid open Yes switch and
inoperative. or lid switch replace if
inoperative? inoperative.
No
TLW358S
TLW358S

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 Troubleshooting

10. Constant Agitation

Constant agitation.

Test for
continuity
Yes through timer
Is timer
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative.

No

Is there
shorted or Yes
Refer to appropriate
incorrect wiring diagram.
wiring?

No

Repair or
Does washer Yes replace
agitate during
transmission
spin cycle?
assembly.

TLW365S
TLW365S

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Troubleshooting

11. Washer Overheats, Cycles On Motor Thermal Protector, Switch Actuator

Kicks In And Out
Washer overheats, cycles on
motor thermal protector, switch
actuator kicks in and out.

Are brake
Free binding
Is belt tacky, Yes Check belt and pads or Yes pads, or replace
not allowing replace if brake
pads and brake
proper slip? defective. assembly
assembly.
binding?

No
No

Is belt tension Make sure idler

too great, not Yes spring is
allowing properly Check that all
proper slip? connected. Have these
bearings, components are
transmission Yes able to move
No or motor freely. Correct
Test for locked up and or replace
continuity will not turn? binding
Yes through timer component.
Is timer
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative. No
No
Contact local
utility company,
Is voltage Yes or have a
incorrect? qualified
Refer to Test electrician check
Are motor
Yes Procedures power supply.
switch
section to check No
functions
switch
inoperative?
functions.
Check for
foreign objects
No between inner
and outer tubs.

Is there a bind Yes

Replace pump.
in water pump?

No
TLW366S
TLW366S

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 Troubleshooting

12. Slow Spin

Slow spin.

Is Repair or
Is there a Yes Yes replace the
transmission
bind in Replace pump. transmission
assembly
pump? assembly.
inoperative?

No
No

Is drive
belt Yes Is there oil Yes
Replace belt. Replace belt.
broken or on belt?
loose?

No

Remove drive
Is motor pulley motor and
roll pin sheared Yes
replace roll pin
(through Serial and any other
No. 001113645)? damaged
parts.

No

Is there no
clearance Yes Replace pads
between and brake
brake pads assembly.
and discs?

No

TLW359S
TLW359S

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Troubleshooting

13. No Spin
No spin.
Test for
continuity Wait two or three
through timer minutes for
Yes Has drive
Is timer circuits (refer overload protector
motor Yes
inoperative? to wiring to reset. If
overload
diagram) and protector cycles
protector
replace if repeatedly, refer
cycled?
No inoperative. to Paragraph 9.

Close lid or test No

Is lid open Yes switch and
or lid switch
replace if
inoperative?
inoperative.
Is there no
clearance Yes Replace pads
No between and brake
brake pads assembly.
and discs?
Is there a Yes
bind in Replace pump.
pump? No

No Is there
Yes Refer to
broken, loose
appropriate
or incorrect
Is drive wiring diagram.
wiring?
belt Yes
Replace belt.
broken or
loose? No

No
Refer to Test
Yes Procedures Is there oil Yes
Motor Replace belt.
section to on belt?
won't run?
check switch
and windings.
No

Remove drive
Is motor pulley roll motor and
pin sheared Yes replace roll pin
(through Serial No. and any other
001113645)? damaged
parts.

TLW367S
TLW367S
No

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 Troubleshooting

14. Constant Spin

Constant spin.

Test for
continuity
Yes through timer
Is timer circuits (refer to
inoperative? wiring diagram)
and replace if
inoperative.
No

Is there
excessive wear Replace brake
Yes
on brake pads pads and brake
or missing assembly.
brake pads?

No

Is there
shorted or Yes Refer to appropriate
incorrect wiring diagram.
wiring?

No

Is lid switch Yes Replace lid

inoperative? switch.

TLW368S

TLW368S

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Troubleshooting

15. Washer Stops In Cycle; Quits After A Couple Loads; Is Intermittent

Washer stops in cycle, quits
after a couple loads or is
intermittent.

Wait two or three

Is belt tacky, Yes Check belt and
minutes for
not allowing replace if Has motor
Yes overload protector
proper slip? defective. overload
to reset. If
protector
protector cycles
cycled?
repeatedly, refer
No
to Paragraph 9.

No
Is belt tension Make sure idler
too great, not Yes spring is
allowing properly
proper slip? connected.
Are motor Refer to Test
switch Yes Procedures
No functions section to check
inoperative? switch functions.

Test for
continuity
Yes through timer
Is timer No
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative.
No Has brake, Check that all
transmission Yes these
or motor components
locked up and are able to
Is there will not turn? move freely.
Yes Refer to
broken, loose
appropriate wiring
or incorrect
diagram.
wiring?

No

TLW356S
TLW356S

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 Troubleshooting

16. Washer Is Locked Up Or Binding

Washer is locked up or binding.

Is there Yes Replace belt

excessive and/or idler
belt tension? spring.

No
Are brake
pads Yes Free binding
binding pads or
Is there a bind during spin
Yes replace pads.
in upper or only?
Replace bearing.
lower bearing
during spin?

No

Is there a Yes
bind in water Replace pump.
pump?

No

Is there a
bind in
transmission Yes Repair or replace
during transmission.
agitation
only?

No TLW369S
TLW369S

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 23

Troubleshooting

17. Outer Tub Does Not Empty

Outer tub does
not empty.

Is drain hose Yes

Straighten hose.
kinked?

No

Is water pump Yes

Replace pump.
inoperative?

No

Is there an
obstruction Yes
Remove obstruction.
in outer tub
outlet hose?

TLW370S
TLW370S

24 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Troubleshooting

18. Excessive Vibration

Excessive vibration.

Is there an Stop washer,

Yes
unbalanced redistribute
load in tub? load, then Is base
restart washer. damaged Yes Replace base
(washer was assembly.
No dropped)?

Is there a No
broken or Yes Connect or
disconnected replace centering
centering spring(s).
spring(s)?
Is there
Remove
lubricant on Yes
lubricant or
pivot dome
No replace
and/or base
parts.
friction ring?
Is washer Yes Adjust leveling
unleveled? legs.
No

No

Is partial
liquid filled Yes Replace
Is washer balance ring balance ring.
Relocate washer or
installed on Yes support floor to leaking?
weak, "spongy",
eliminate weak or
carpeted or
"spongy" condition.
built-up floor? No

No
Is friction Yes
Replace
ring
friction ring.
Are cabinet broken?
Yes Replace with
screws
correct screws
incorrect or
or tighten.
loose?

No TLW357S
TLW357S

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 25

Troubleshooting

19. Water Leaking From Outer Tub

Water leaking from
outer tub.

Is water seal Yes Replace hub

in outer tub and seal kit
leaking? assembly.
Is there an
obstruction in
drain causing Yes Remove
No
water to come obstruction.
over top of outer
tub cover?
Is there a Yes Replace outer
hole in outer tub.
tub?
No

No

Is tub-to-
pump hose Yes
Is pressure Replace Tighten clamp.
Yes leaking at
hose or pressure hose clamp?
accumulator and/or
leaking? accumulator.

No

Is outer tub
cover Yes
Replace gasket.
gasket
leaking?

No
TLW341S
TLW341S

26 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Section 4
Adjustments
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

20. Leveling Legs d. Washer must not rock. After washer is at

Refer to Figure 1. desired height, tighten locknuts securely
against bottom of washer base. If these
a. Place rubber feet on all four leveling legs. locknuts are not tight, washer will not remain
b. Place washer in position on a clean, dry, and stationary during operation.
reasonably firm floor.
c. Loosen locknuts and adjust two front leveling NOTE: Improper installation, installation on carpet
legs. Once adjusted, tilt washer forward on or flexing of a weak floor will cause excessive
front legs and lower back down into position vibration.
to set the rear self-leveling legs.
IMPORTANT: Do not slide washer across floor
once leveling legs have been extended, as legs and
base could become damaged.

Level

Washer
Base

Locknut

Leveling
Leg
Rubber
Foot
W456SE3A

Figure 1

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 27

 Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

21. Pressure Switch

Adjusting
Refer to Figure 2. Screw
NOTE: DO NOT ADJUST PRESSURE SWITCH
IF WASHER IS WITHIN THE WARRANTY
PERIOD.
Pressure switch is set at the factory for proper
water fill levels. However, if there is a problem of
overfilling or underfilling, pressure switch can be
adjusted.
Maximum water fill level can be increased by W457SE1B

turning adjusting screw CLOCKWISE, and

decreased by turning screw Figure 2
COUNTERCLOCKWISE.
One quarter turn of the adjusting screw represents 22. Belt (Agitate And Spin)
approximately one inch (25.4 mm) increase or No belt adjustment is required.
decrease of water level in washtub.
IMPORTANT: DO NOT turn adjusting screw more
than 3/4 of a turn in either direction as the switch
may be damaged and flooding could result.
When testing, pressure switch has continuity
from terminal 1 to 2 when empty and 1 to 3 when
full.

28 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Section 5
Test Procedures
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

23. Motor Test Procedure

IMPORTANT: Disconnect base wire harness plug from motor.

WARNING
Disconnect electric power to washer before performing the following steps:
W188

Motor test procedures using an Ohm meter.

NOTE: Resistance readings slightly out of given ranges may be due to meter conditions. These readings DO
NOT necessarily indicate motor failure.

Reading
Meter Connections If Not
Should Be
1. Ground to Each Other Terminal Open Terminal shorted to ground.
2. White to Yellow Closed Open thermal overload.
Red to Brown Start winding open or resistance too high or too
3. 2-8 Ohms
low.
Blue to White High speed winding (4 pole) open or resistance
4. 1-2 Ohms
too high or too low.
Violet to White (2-speed motor) 2.5 Ohms Low winding opening; High speed winding open;
5.
(Approximate) or resistance too high or too low.
6. “R” to Red Closed Open start (auxiliary) switch.
7. “P” to Blue (2-speed motor) Closed Open start switch 4 pole winding.

NOTE: Steps 8, 9 and 10 are with motor centrifugal mechanism in the run position.

8. “R” to Red Open Start auxiliary switch.

“P” to Blue (2-speed motor) 3 Ohms Refer to Blue to White and Violet to White.
9.
(approximate)
10. “P” to Blue (2-speed motor) Closed Open low (6 pole) winding run switch.

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 29

Test Procedures

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003

24. Mixing Valve Solenoid Test Procedure

Mixing valve test procedures using an Ohm meter.
NOTE: Resistance readings slightly out of given ranges may be due to meter conditions. These readings DO
NOT necessarily indicate mixing valve failure.

120 Volt coils 900 - 1100 Ohms

25. Temperature Switch Test Procedure

Check for continuity between the following terminal connections:

3 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L-3
Warm Cold L - 3- 4
Cold Cold L-4

4 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L1 - 2
L1 - 1, L1 - 2, L2 - 2, L2 - 1,
Warm Warm
L2 - L1, 1 - 2
Warm Cold L1 - 2, L1 - 1, 1 - 2
Cold Cold L1 - 1

5 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L1 - 2
Hot Warm L1 - 2, L2 - 2
Warm Cold L1 - 1, L1 - 2
Warm Warm L1 - 1, L1 - 2, L2 - 2
Cold Cold L1 - 1

30 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Section 6
Cycle Sequence Charts
NOTE: Times listed are approximate.
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SLOW 4:00
SOAK

SOAK FILL H,W,C 12:00

SPIN SLOW 4:00
OFF 4:00
WASH FILL & AGITATE H,W,C FAST 15:30
REGULAR

SPIN FAST 2:00

SPIN & SPRAY C FAST :30
SPIN FAST 1:30
RINSE FILL & AGITATE W,C FAST 4:00
SPIN FAST 6:00
OFF 4:00
WASH FILL & AGITATE H,W,C FAST 9:30
PERMANENT

SPIN SLOW 2:00

PRESS

SPIN & SPRAY C SLOW :30

SPIN SLOW 1:30
RINSE FILL & AGITATE W,C FAST 4:00
SPIN FAST 6:00
OFF 4:00
WASH FILL & SOAK H,W,C 3:00
WASH FILL & AGITATE H,W,C SLOW :30
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C SLOW :30
WASH FILL & SOAK H,W,C 1:30
DELICATE

WASH FILL & AGITATE H,W,C SLOW :30

WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C SLOW :30
WASH FILL & SOAK H,W,C 1:30
SPIN SLOW 2:00
SPIN & SPRAY C SLOW :30
SPIN SLOW 1:30
RINSE FILL & AGITATE C SLOW 4:00
SPIN SLOW 4:00
OFF 4:00

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 37927 CYCLE SEQUENCE

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 31

Cycle Sequence Charts

NOTE: Times listed are approximate.

WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
REGULAR

SPIN FAST 1:30

SPIN & SPRAY C FAST :25
SPIN FAST 2:35
RINSE FILL & AGITATE W,C FAST 3:00
SPIN FAST 6:00
OFF 3:00
WASH FILL & AGITATE H,W,C FAST 9:00
PERMANENT

SPIN SLOW 1:30

PRESS

SPIN & SPRAY C SLOW :25

SPIN SLOW 2:35
RINSE FILL & AGITATE W,C FAST 3:00
SPIN FAST 6:00
OFF 3:00
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C SLOW :25
WASH FILL & SOAK H,W,C 2:35
WASH FILL & AGITATE H,W,C SLOW :25
DELICATE

WASH FILL & SOAK H,W,C 2:35

WASH FILL & AGITATE H,W,C SLOW :25
WASH FILL & SOAK H,W,C 1:05
SPIN SLOW 1:30
SPIN & SPRAY C SLOW :25
SPIN SLOW 2:35
RINSE FILL & AGITATE C SLOW 3:00
SPIN SLOW 3:00
OFF 3:00

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 37929 CYCLE SEQUENCE

32 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Cycle Sequence Charts

NOTE: Times listed are approximate.

WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
REGULAR

SPIN FAST 1:30

SPIN & SPRAY C FAST :25
SPIN FAST 2:35
RINSE FILL & AGITATE W,C FAST 3:00
SPIN FAST 6:00
OFF 3:00
WASH FILL & AGITATE H,W,C FAST 9:00
PERMANENT

SPIN FAST 1:30

PRESS

SPIN & SPRAY C FAST :25

SPIN FAST 2:35
RINSE FILL & AGITATE W,C FAST 3:00
SPIN FAST 6:00
OFF 3:00
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C FAST :25
WASH FILL & SOAK H,W,C 2:35
WASH FILL & AGITATE H,W,C FAST :25
DELICATE

WASH FILL & SOAK H,W,C 2:35

WASH FILL & AGITATE H,W,C FAST :25
WASH FILL & SOAK H,W,C 1:05
SPIN FAST 1:30
SPIN & SPRAY C FAST :25
SPIN FAST 2:35
RINSE FILL & AGITATE C FAST 3:00
SPIN FAST 3:00
OFF 3:00

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 200927P CYCLE SEQUENCE

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 33

Cycle Sequence Charts

NOTE: Times listed are approximate.

WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SLOW 4:00
SOAK

SOAK FILL H,W,C 12:00

SPIN SLOW 4:00
OFF 4:00
WASH FILL & AGITATE H,W,C FAST 15:30
REGULAR

SPIN FAST :24

RINSE FILL & AGITATE W,C FAST 3:37
SPIN FAST 1:13
SPIN & SPRAY C FAST :30
SPIN FAST 6:00
OFF 4:00
WASH FILL & AGITATE H,W,C FAST 9:30
PERMANENT

SPIN SLOW :24

PRESS

RINSE FILL & AGITATE W,C FAST 3:37

SPIN FAST 1:13
SPIN & SPRAY C FAST :30
SPIN FAST 6:00
OFF 4:00
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C FAST :30
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C FAST :30
WASH FILL & SOAK H,W,C 1:30
DELICATE

WASH FILL & AGITATE H,W,C FAST :30

WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C FAST :30
WASH FILL & SOAK H,W,C 1:30
SPIN SLOW :24
RINSE FILL & AGITATE C SLOW 3:37
SPIN SLOW 1:13
SPIN & SPRAY C SLOW :30
SPIN SLOW 4:00
OFF 4:00

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 201101 CYCLE SEQUENCE

34 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Cycle Sequence Charts

NOTE: Times listed are approximate.

WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
REGULAR

SPIN FAST :24

RINSE FILL & AGITATE W,C FAST 3:00
SPIN FAST 1:00
SPIN & SPRAY C FAST :30
SPIN FAST 6:00
OFF 3:00
WASH FILL & AGITATE H,W,C FAST 9:00
PERMANENT

SPIN FAST :24

PRESS

RINSE FILL & AGITATE W,C FAST 3:00

SPIN FAST 1:00
SPIN & SPRAY C FAST :30
SPIN FAST 6:00
OFF 3:00
WASH FILL & SOAK H,W,C 1:30
WASH FILL & AGITATE H,W,C FAST :25
WASH FILL & SOAK H,W,C 2:35
WASH FILL & AGITATE H,W,C FAST :25
DELICATE

WASH FILL & SOAK H,W,C 2:35

WASH FILL & AGITATE H,W,C FAST :25
WASH FILL & SOAK H,W,C 1:05
SPIN FAST :24
RINSE FILL & AGITATE C FAST 3:00
SPIN FAST 1:00
SPIN & SPRAY C FAST :30
SPIN SLOW 3:00
OFF 3:00

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 201100 CYCLE SEQUENCE

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 35

Cycle Sequence Charts

NOTE: Times listed are approximate.

WATER
TEMP. *MOTOR TIME (Min.
CYCLE
PREWASH FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SLOW 3:00
SOAK/

SOAK FILL H,W,C 12:00

SPIN SLOW 3:00

OFF 6:00
WASH FILL & AGITATE H,W,C FAST 15:00
HEAVY DUTY/
PERMANENT

SPIN SLOW 3:00

PRESS

SPIN & SPRAY C SLOW :24

SPIN SLOW 3:00
RINSE FILL & AGITATE C FAST 3:00
SPIN FAST 6:00
OFF/PAUSE CYCLE END OR PAUSE FOR EXTRA RINSE 3:00
EXTRA

RINSE FILL & AGITATE C 3:00

RINSE

SPIN FAST 6:00

OFF 6:00
WASH FILL & AGITATE C FAST 9:00
SPIN SLOW 3:00
SPIN & SPRAY C SLOW :24
NORMAL

SPIN SLOW 3:00

ECO

SPIN & SPRAY C SLOW :24

SPIN SLOW 3:00
SPIN & SPRAY C SLOW :24
SPIN SLOW 3:00
SPIN FAST 9:00
OFF 6:00
WASH FILL & SOAK H,W,C 3:00
WASH FILL & AGITATE H,W,C SLOW :24
WASH FILL & SOAK H,W,C 2:30
DELICATE

WASH FILL & AGITATE H,W,C SLOW :24

WASH FILL & SOAK H,W,C 2:30
SPIN SLOW 3:00
SPIN & SPRAY C SLOW :24
SPIN SLOW 3:00
RINSE FILL & AGITATE C SLOW 3:00
SPIN SLOW 3:00
OFF/PAUSE CYCLE END OR PAUSE FOR EXTRA RINSE 3:00
EXTRA

RINSE FILL & AGITATE C 3:00

RINSE

SPIN SLOW 3:00

OFF OFF 6:00

TIMER NO. 202705 AND 203387 CYCLE SEQUENCE

36 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 39311R7

 Cycle Sequence Charts

*On Single Speed Model Washers, All Speeds are Fast.

KEY:
H = HOT W = WARM C = COLD

TIMER NO. 202705 AND 203387 CYCLE SEQUENCE

39311R7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 37