This paper must be returned

Word Processing Techniques with the candidate’s work,

otherwise the entry will be
Advanced void and no result will be
issued.

8975-25-025
(IT-WPT 23)
51134A

Candidate’s name (Block letters please)

Centre no Date

Time allowed: 2 hours

(excluding printing time)

You work as a Word Processor Operator for Alan Ahmed,

Publicity and Bookings Manager, for The Charter Flight
Company.

Carry out the tasks attached, following any instructions

given. Take care to proof-read and correct any errors. Save
your documents for printing later.

You may carry out the tasks in any order you think
appropriate. However, please collate the printouts in the
correct sequence.

For examiner’s use only

Production Accuracy Format/Layout

© The City & Guilds of London Institute 2005 C1

move to B and indent 0 3621..04 5360.86 606 to B 39.02 634.20pc 0.atio8 24pc 0.atio8io8 0.0007 Tc
8975-25-025 (IT-WPT-25) -2- 51134A

TASK 1 (Candidate's Name)

Please check, amend and complete this document. Fully justify the document and number
the pages at bottom right. Centre the header Company Information and right align the
footer ATI Sheet. Change the words Our company to WorldExpress.
Alan

insert a suitable graphic and

Flying with high standards re-size to 5 cm (2”) square
trs
CHARTER FLIGHT COMPANY
leave 2 clear line spaces
Our company has been providing customers with outstanding service for more than 10
close up years. We are recognised world wide as a leader in charter flights both for passengers
and cargo. As a result of our continued yearly
growth our revenue now exceeds £30 milllion per year.

We have received an award for providing aircraft for charter and lease.This is in
recognition of our outstanding levels of quality systems and customer service we offer to
customers.

Our company believes we have the experience, the people and the resources to help
your organisation gain the competitive edge. We plan, question and rigorously control
every single stage of delivery so that your cargo reaches its desired destination on time,
every time.

AIR TRANSPORT INDUSTRY

The Air Transport Industry is the area of commerce where aircraft are
employed to carry passengers, freight and mail. Air transport companies operate
scheduled airlines and non-scheduled or charter services over local, national and
international routes.

The aircraft operated by these companies range from small single-engine planes to
large multi-jet transports.

The first air passenger services began in 1910 in Germany followed by the first
scheduled aeroplane service to carry passengers in America in nineteen fourteen.
Other countries including India, Europe and America were all making significant
progress with the use of air transport throughout the years up to 1952. Intercontinental
air transport became firmly established. Long-range four engine transports with fully NP
pressurised cabins and advanced instrumentation were increasingly able to avoid
storms and turbulent winds. This helped considerably with passenger comfort and
making operations more economical and consistent. New planes and jet airliners
introduced with the De Haviland Comet replaced ocean liners as the primary mode of
long-distance travel.

C2
 8975-25-025 (IT-WPT-25) -3- 51134

trs We specialise in leasing and chartering aircraft for passenger transport and air cargo
transportation worldwide. Our company has a dedicated team of air industry experts
and the very latest information technology in the business. This enables us to provide all
our customers with an unrivalled aircraft charter service.

WHY FLY PRIVATE AIR CHARTER?

The demands placed on busy executives require speed and flexibility of travel. By
flying private air charter, you have access to over 3 000 additional airport
locations, allowing you to arrive at your destination faster and more efficiently.

A few reasons to fly private air charter are that you can choose

• the aircraft
• the destination – anywhere in the world
• the time
• who you fly with.

Aircraft available for private charter include the following:

Twin Piston Turbo Props Medium Jets Heavy Jets

Chieftain Firefly Kestrel Eagle
Dublet Windrush Mayfly Emperor
Skipper Ringlet Swift Grayling
Monarch Swallow Plover Jetstream
Skylark Waxwing Oriole Fulmar

Availability Although it is poss. to arrange a charter flight at very short

notice – 4 hours – the earlier a booking can be made the easier
italics
it is for us to organise.

Discount We do offer a discount on early bookings. This can be arranged

w. the Account Manager on confirmation of a flight.

C3
 8975-25-025 (IT-WPT-25) -4- 51134

TASK 2 (Candidate's Name)

Please check and complete the letter. Create the datafile and print a copy. Merge the
datafile with the letter and print out a copy for each person allowing at least 6.3 cm (2.5”) for
the headed paper for the first page of each letter. Use today’s date.

Alan

Dear @
letter requesting information on
Thank you for your enquiry about the possibility of booking a charter flight for your @.

As you know, for parties of 25 or more we can organise group travel which will very much
simplify your travel arrangements. We can arrange a pre- flight area exclusively for your group
which will eliminate the need for lenthy check-in queues.

The following are some of the group charters we undertake on a regular basis -
Change to 1.5 line spacing

Film and TV cast and crew

Produce launches
# Financial roadshows
Orchestras and bands
Transporting ships’ crews.

We are very experienced in providing chartered flights to sporting fixtures

worldwide. Just call us any time and we will arrange everything. We will fly you to
the event of your choice, anywhere.

You will have a personal Account Manager who arranges everything from the choice
of plane to the level of luxury to suit your group size and budget. In fact
everything is taken care of after your first call to confirm the booking.

If you need any further information you can e-mail me on [email protected] or you
can telephone me on 00532 6200. I have enclosed some additional leaflets with
this letter.

Please complete the form enclosed with this letter to let us know your basic
requirements after wh. I will be able to give you more def. details of the estimated
cost.

Yours sincerely

Alan Ahmed
Publicity and Bookings Manager

C4
8975-25-025 (IT-WPT-25) -5- 51134

BOOKING APPLICATION FORM

Please complete this form and return when your request can be dealt with and we
can contact you further with preliminary arrangements.

1 Company/Org.

2 Contact Name

3 Postal Address

4 Telephone Number

5 Number in Group

6 E-mail Address

C5
8975-25-025 (IT-WPT-25) -6- 51134

TASK 2 (continued)

1 Miss S Adamson

52 Mulgrave Park

Beeston

BIRMINGHAM

BI16 6BJ Miss Adamson concert tour

2 Mr J Webb

Parker Cricket Pavilion

Parkdale Via Merton

SYDNEY

New South Wales Mr Webb cricket fixture

3 Mrs T Banda
Community Sports Centre

Independence Rd.

LUSAKA

Zambia Mrs Banda athletics meeting

4 Mr B Ortiz

Box Office 2563

La Rambla

BARCELONA

Spain Mr Ortiz football tour

C6
 8975-25-025 (IT-WPT-25) -7- 51134

TASK 3 (Candidate's Name)

Please amend as shown and print out the document with left and right margins of 5 cm (2”) in
landscape format. Copy table from Task 1
Alan

bold and 16 pt serif

WHY FLY WITH US?
leave 1 line space only

With European and International aircharter offices based in England, Russia and
Belgium we can organise hundreds of charter flights every year matching the
apppropriate aircraft to our customer’s cargo or passenger needs

Our aviation specialists are avaliable 24 hours a day, 7 days a week. It is our
stet job therefore to satisfy all your needs in every detail.
task
Safety

Safety are a prime concern both for the benefit to our customers as well as to our
reputation. We require pilots to have an minimum of 4 000 – 5 000 hours and co-pilots
2500 hours.

The number of passengers travelling on the flight will dictate the size of the
aircraft cabin. Other requirements: baggage, additional cargo space, room-to-work
space and other individual preferences must be considered before booking the
aircraft for yr. charter flight.

Aircraft available for private air charter: shade this

row 15%

Twin Piston Turbo Props Medium Jets Heavy Jets

Chieftain Firefly Kestrel Eagle
Dublet Windrush Mayfly Emperor
Skipper Ringlet Swift Grayling
Monarch Swallow Plover Jetstream
Skylark Waxwing Oriole Fulmar

Gemini Falcon Dragonfly Buzzard

Double border to paragraph and 6 pt space
between text and border

Remember – for parties of Insert number or more we can organise group travel.
If you would like to call us on 00 532 6200 an account manager will give you an
estimate before making your booking.

C7
8975-25-025 (IT-WPT-25) -8- 51134

Some examples of our charter fees -

Aztec 5 passengers £350.00 per hr.

Executive 10 passengers £1 250.00 per hour
Super 25 passengers £5 000.00 per hour

Use decimal tab

Insert leader dots

END OF EXAMINATION

C8