COMPUTER SYSTEMS SERVICING NC II

Suggested questions and answers

UC 1

1. What basic tool should you need to install/uninstall a computer system?

a. Phillips-head screwdriver
b. tweezers
c. multimeter

2. How would you avoid damage on electronic parts caused by static discharge
while working with the hardware components of the computer?
a. Wear Anti-static wrist strap
b. Work on carpeted floors to stay comfortable
c. Avoid grounding yourself to prevent electric shocks

3. What would you do before performing PC assembly?

a. Check each component parts and tools that should be used
b. Work on a carpeted surface for comfort
c. Handle components by the circuit board or pins

4. What hardware requirements (for CPU, RAM and HDD) would you recommend
to install windows 10 operating system to a computer?
a. Processor: 1 gigahertz (GHz) or faster processor or SoC;
RAM: 1 gigabyte (GB) FOR 32-bit or 2 GB for 64-bit OS
Hard disk space: 16 GB for 32-bit OS or 20 GB for 64-bit
b. A 500 MHz processor is enough to run Windows 10 smoothly
c. 64 MB of VRAM is sufficient for graphics processing

5. What socket should be compatible if you assigned to install Intel Core i5?
a. GA 1155/56
b. LGA 775 is compatible with all Intel Core i5 processors
c. Socket FM2+ supports Intel Core i5 processors

6. What operating system/window version should you install if a certain

customer wants a Charms Bar Application to install in the computer?
a. Windows 8
b. Install Windows 10 or Windows 11
c. Install macOS or Linux for Charms Bar functionality

7. In testing/checking the AC power of a universal standard outlet with 3 hot,

neutral and ground), what would be the approximate voltage reading from
hot, neutral, to ground, and hot to ground (Philippine setting)?
a. In the Philippines, replace 115V to 220V
b. Neutral to Ground: 100V, Hot to Neutral: 50V
c. Hot to Neutral: 220V, Neutral to Ground: 220V
8. Why should you use anti-static wrist strap?
a. To prevent the build-up of static electricity near sensitive electronics and
avoid damage to electronics
b. It prevents overheating of hardware components
c. It prevents software corruption during installation

9. In testing the DC voltage of a power supply from a Molex type connector,

what voltage range should register in your meter to test the output coming
from the yellow wires?
a. Set the Multi-meter to DCV 50 or Range higher than 12V
b. 0V, since Molex connectors don’t carry power
c. 3.3V – 5V

10.In testing the DC voltage of a power supply from a Molex type connector,
what voltage range should register in your meter to test the output coming
from the red wire?
a. Set the multi-meter to DCV 10 or Range Higher
b. Yellow and red wires provide the same voltage
c. 0V – 1.5V

11.What do you observe when power good signal is missing?

a. The computer will not work
b. The computer will display a blue screen immediately after booting
c. You can bypass the Power Good signal by pressing the reset button

12.Why does power supply unit (PSU) essential as one of the major parts of the
computer system?
a. It converts high voltage AC power to switching DC power needed supply to
the internal components
b. The PSU is responsible for controlling the display output
c. The PSU determines the resolution of the display

13.How do you set up a new operating system when you open it and loads
directly to the system?
a. Disable the secure boot
b. Enter product key
c. Follow the installation prompts

14.What firmware should you access to set up the boot sequence?

a. Basic Input Output Source (BIOS)
b. The device manager in Windows
c. The BIOS settings of a different computer
15.What memory technology would you use to store the drivers/programs for
computer to boot up?
a. Read Only Memory (ROM)
b. Virtual memory
 c. Optical Drive

16.To prioritize the flash drive in the boot sequence in the BIOS setup, when will
the right moment to enter the BIOS in PC?
a. In between powering on the computer and before launching the operating
system then press F2 or Delete for BIOS
b. You need to wait until the Windows logo appears on the screen
c. The BIOS can only be accessed after you’ve installed the operating system

17.Why does BIOS program install in ROM?

a. RAM is volatile and ROM is non-volatile or more permanent
b. BIOS is in ROM because it requires constant power to function
c. BIOS is installed in ROM to improve the operating system's performance

18.Some settings in BIOS lite Dates, BIOS Password, drive option and
disabling/enabling of other peripherals can be easily changed. Where BIOS
settings specifically stored?
a. Settings in BIOS are stored in Electrically Erasable and Programmable
Read-Only Memory (EEPROM)
b. BIOS settings are stored in the power supply unit (PSU)
c. BIOS settings are stored on the hard drive

19.To install Windows 7 on a computer, what would be the hardware system

requirements, specifically for the CPU, RAM, and Hard Disk Drive?
a. 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1
gigabyte (GB) RAM (32-bit) 2 GB (64-bit, 6 GB available hard disk space
(32-bit) or 20 GB (64-bit)
b. Windows 7 needs a 2 GHz processor, 8 GB of RAM, and a 1 TB hard drive
c. Windows 7 requires a 3.5 GHz single-core CPU, 4 GB of RAM, and 10 GB of
hard disk space

20.How would you install an Operating System (OS) using other media aside
from the optical disk?
a. Flash media drive and External Hard drive
b. Install the OS by downloading it from the cloud and running it directly
without creating bootable media
c. "Install the OS by directly copying the files onto the hard drive

21.What would you do to upgrade an existing Operating System (OS)?

a. Check compatibility then proceed to, “Upgrade OS”
b. Run the upgrade process while the computer is connected to an unstable
power source
c. Completely format the hard drive before upgrading the OS

22.How would you configure a computer into multi-booting functions?

a. Format the drive and partition according to the number of OS
requirements
 b. Upgrade the OS while multiple applications are running in the background
c. Install the OS upgrade without updating drivers or checking for existing
software compatibility

23.What would you do to have a portable application for installation?

a. Download and copy the application installer into the portable storage
b. Formatting before an upgrade helps to avoid compatibility issues with the
old OS
c. It's better to format the hard drive to avoid system errors during the
upgrade

24.How would you install application software without bootable disk?

a. Download and copy the application installer into the portable storage
b. Use a cloud-based installation service to install the software directly onto
the computer without any physical disk
c. Install the application by copying the software’s files to the computer and
running them directly

25.How would you perform the installation of Windows (OS) into more than 20
units?
a. Through network, place the source file in a shared memory on a network
(remoter network installation)
b. Install Windows manually on each computer one by one using the same
installation media
c. Use the recovery partition from one machine and apply it to all 20
computers

26.How would you install Windows (OS) to several computers with the
configuration?
a. By using image deployment/ghosting
b. Manually install Windows on each computer one by one using the same
installation media
c. Clone the hard drive from one machine to all the others using a disk
cloning tool

27.What would you use to install windows under network installation?

a. Preboot Execution Environment (PXE)
b. Use a cloud service to directly download and install Windows on each
computer
c. Use a regular Windows installer from an external hard drive and connect it
to the network

28.How would you determine if the peripherals have not been installed properly
after installing the drivers of peripherals?
a. By checking on yellow mark at the Device Manager
b. Test the peripheral with any application to see if it works
c. Check if the peripheral is visible in the system's Task Manager
29.After installing the driver installation, what would you do to display/execute
Device Manager using a command prompt?
a. By “devmgmt.msc”
b. Type run devmgmt.msc and press Enter
c. Type taskmgr in the command prompt to open Device Manager

30.What would you use/apply to improve functionality of some defective piece of

program while using Windows?
a. By updating, upgrading or reinstalling the software
b. Use the System Restore feature
c. Apply a Windows Update