Private & Confidential

Date : 02/02/2025

VISHAL KUMAR VERMA

BLOCK H1 20, DHARAM COLONY, PALAM VIHAR EXTN, CARTARPURI

NEAR SUNDAY MARKET, GURGAON, HARYANA -122017

APPOINTMENT LETTER
Dear VISHAL KUMAR VERMA,

Welcome to Convergys India Services Private Limited (hereinafter,‘Company’). The company is pleased to make an
offer of employment on the following terms and conditions. Your compensation and benefits are detailed in the attached
Annexure.

1. Appointment
1.1 You shall be appointed to the position of Advisor I, Technical Support in Comp Grade 12. Your Social Job Title
would be Representative, Operations. Any change in your Social Job Title / Job profile will be at the discretion of the
Company, depending upon the work assigned to you.

1.2 Your initial place of work shall be Gurgaon.

However, your services are transferable to any other role, competency, place or office of the Company or to any
subsidiary or associate company, whether now existing or still to be formed. Such transfer/deputation will be in
accordance with the Company's rules being in force at the time.
On transfer or assignment, you will be governed by the Rules, Regulations and Conditions of Service applicable to that
location or role.
Refusal to accept such transfer or assignment may lead to disciplinary action including but not limited to termination of
your employment.

1.3 Your appointment will be effective from 04/02/2025 or at an earlier date as mutually agreed, subject to your
completing the on boarding formalities. You are required to submit all the documents (as per the Mandatory Document
Checklist) before 03/02/2025 failing which the Company reserves the right to withdraw this offer letter and/or cancel
your appointment. If this date is not suitable, please contact us immediately at [email protected] to seek an
alternative date on which to submit all required documents.

Please note that the offer will be withdrawn at the Onboarding date if you do not notify us of your acceptance or we are
unable to agree to an alternate joining date.

Signature of Candidate
CNX/REC/ART/AGHR/AFTE/7.0

Convergys India Services Private Limited

91 11 68137751

CIN: U74899HR2001PTC111537 [email protected] · www.concentrix.com

1.5 You are required to furnish before joining, documentary proof of your last drawn salary, educational qualifications
and work testimonials and also that you are free from any contractual restrictions preventing you from accepting this
offer or starting work on the above-mentioned date.

2. Terms and Conditions:

2.1 Valid Passport:

(A) Comp Grade 12 & 11: Clause 2.1.1

If you are an Indian citizen, it is a condition of your employment that you hold a valid passport on the day of joining. If
you do not hold a valid passport on the date of joining, you must apply for a passport and submit copy of your passport
within 180 days from your date of joining. Failure to do so may lead to disciplinary action including termination.

(B) Comp Grade 10: Clause 2.1.2

If you are an Indian citizen, it is a condition of your employment that you hold a valid passport on the day of joining. In
the absence of a valid passport, proof of having applied for passport should be submitted on the day of joining and a
copy of your valid passport should be submitted within 90 days from date of joining. Failure to do so may lead to
disciplinary action including termination.

2.1.3 If you are not an Indian citizen, you will be required to submit evidence of your authorization to work in India, along
with any other proof of identity that the Company may require. It is a condition of your employment that you maintain
such authorization to work in India for the duration of your employment (unless you are permanently transferred to an
office outside India).
2.2 While in the employment of the Company, you may be required to undergo mandatory on-the job training/s as per
applicable policies and procedures of the Company, at the end of which an assessment may be conducted. If you do not
clear the assessment, then the Company reserves a right to either:
a) Subject to availability, offer you a transfer to an alternate process (which may have a reduced pay structure) if
declared “Not Suitable” for the process you were originally hired for. Please note that in the event of you not
consenting to the transfer to the alternate process or to the reduced pay structure your services may be terminated; or
b) Terminate your services.
2.3 The compensation offered to you is based on your employment history credentials including your prior work
experience, the type of industry and compensation offered to you by the previous employer. If you are unable to
produce documentary evidence (Please see the Document Checklist in the Annexure) to substantiate the same, your
compensation shall be modified and the compensation offered in this Appointment letter shall no longer be valid.

2.4 Your employment with the company shall at all times be subject to the receipt of satisfactory reference / verification
checks, which may include criminal, financial and any other background checks as required by the Company based
on its business requirements. The Company will terminate your employment in the event of an unsatisfactory
background check. In the event of negative background verification, the company at its sole option, may allow you to
provide justification / explanation for re-verification with supporting documents, in response to its show cause notice, so
issued. In such event, you will be put on ‘Leave without pay’ from the date of issue of show cause notice until the
revised findings are received for final closure of the case.

2.5 The Company may, at its sole discretion, also require you to undergo a drug test at any time. If such drug test
indicates use of an illegal drug or a non-medically prescribed controlled substance and/or alcohol dependence, the
Company reserves the right to take suitable action against you, including but not limited to termination of your services.

Signature of Candidate
CNX/REC/ART/AGHR/AFTE/7.0
2.6 The Company may pay you such fixed amount / stipend as it may so decide, during the period of your undergoing
structured process/ product and other essential training sessions. Performance incentive will be applicable to you only
after you commence regular working in operations.

2.7 The initial period of probation is 365 days from your date of joining. You will be deemed to be confirmed at the end of
the probation period unless communicated otherwise, through normal and accepted modes of employee communication
within the company.

2.8 During the period of probation, your services may be terminated by either party giving the other 15 days notice or
gross salary in lieu thereof. The Company reserves the right to waive the notice period. The Company also reserves the
right to relieve you immediately and pay you gross salary for the notice period. However, no such notice or notice pay
shall be payable in case your services are terminated on account of failing the background check, for misconduct or if
you are unable to provide sufficient documentary evidence to establish your employment history credentials.

2.9 After confirmation and thereafter, your services may be terminated at any time by either party giving the other a 30
days notice or gross salary in lieu thereof. The Company reserves the right to waive the notice period. The Company
also reserves the right to relieve you immediately and pay you gross salary for the notice period. However, due to
exigencies of business, the Company at its sole discretion may not agree to take the gross salary in lieu of notice and
ask you to serve the entire or part of the notice period. No such notice or notice pay shall be payable by the organization
in case your services are terminated on account of any misconduct by you.

2.10 In the event that you are transferred by the Company to another position (which may include transfer to a new role,
competency, or office) or location of the Company, the terms and conditions applicable to the new position or location
(including, but not limited to the compensation and benefits, allowances, entitlements, rules, regulations and conditions of
service of such new position or location) shall apply to you.

2.11 You will automatically retire on attaining the age of 60 years. The age as declared in your application shall be
binding on you.

2.12 While in the employment of the Company, you are in no way allowed to be employed by any other Company on a
temporary or part-time basis or offer your services with or without pay to any person, legal entity or public authority or to
be occupied in your own business without the prior written consent of the Company.

2.13 You confirm that you have disclosed fully to the Company all your business interests whether or not they are similar
to or in conflict with the business or activities of the Company. You agree to disclose fully to the Company any such
interest or circumstances which may arise during your employment.

2.14 You will be required to effectively carry out all duties and responsibilities assigned to you by your supervisor and
authorized by the Company to assign such duties and responsibilities.

2.15 All Company Assets such as including but not limited to Laptop, ID Badge, Corporate Credit Card, Headsets and
Adaptor etc. needs to be returned on or before Last Day of Employment (LDE). The employee must return the above
mentioned and applicable Company assets upon demand. The employee must abide by the clauses of Undertaking Cum
Declaration signed by him at the time of issuance of the Company assets. In case, employee does not return any
Company asset before LDE, the Company shall be entitled to injunctive relief and to specific enforcement of the terms
and provisions hereof, in addition to any other remedy to which the Company may be entitled at law or in equity.

2.16 You are expected to maintain an acceptable level of performance during your tenure with the organization. Failure
to meet expected standards may lead to the initiation of suitable disciplinary action against you, including up to
termination of your services.

Signature of Candidate
CNX/REC/ART/AGHR/AFTE/7.0
2.17 The Company works in a 24X7 environment depending on customer needs, wherein you will be required to work up
to 48 hours a week. You are required to work in any shift to support the business of the Company. The shift may be
rotational.

3. Confidentiality

3.1 The position held by you is of a strictly confidential nature. You shall not disclose to any unauthorized person,
either during or after your employment with the Company, any information about the interest or business of the
Company or any affiliated Companies or any information pertaining to their clients and/or with the end consumers of
our clients – the information you may have acquired while in the employment of the Company.

3.2 You shall not communicate to public papers, journals, pamphlets or leaflets, any information or documents, official
or otherwise relating to the Company except with the prior approval of the Company.

3.3 Upon separation from the Company, you shall return to the Company all the assets and property of the Company
(including any leased properties), documents, files, books, papers, memos or any other property of the Company in
your possession or under your control.

3.4 You will abide by the information security policy of the company and all the rules and regulations contained therein.

3.5 Your individual remuneration is purely a matter between yourself and the company and has been arrived on the
basis of your job, skills specific background and professional merit. We expect you to maintain this information and any
changes made therein from time to time as personal and confidential.

3.6 Information pertaining to the Company's operations shall remain confidential and safeguarded by you. On joining
the Company, a formal agreement to effect non-disclosure of confidential information and intellectual property etc. shall
be executed by you.

3.7 During the course of your employment you may come across a lot of information related to the clients that the
Company deals with and/or with the end consumers of our clients; any such information is strictly confidential and you
shall not disclose it to any unauthorized person.

4. The Company expects you to respect all matters, which are Intellectual Property Rights of your current employer,
and strongly discourages you to bring in to the organization, manuals, documents, papers, memos, and files etc., which
are classified.

5. All communication between the employee and the Company shall deemed to have been effectively served if delivered
to you personally or sent to the current residential address already mentioned here in the letter. You shall inform the
Company about any change in the residential address in writing within 3 working days and get the acknowledgement. In
the event of failure on the employee’s part to discharge this obligation, the service of any communication shall be
deemed to be complete and effective on the address mentioned herein.

6. This appointment is based on the information supplied by you in your application for employment and will otherwise
be treated as null and void if a material error, in the Company’s opinion is discovered and/or due to non-disclosure of
relevant information about you to the company.

7. The Benefits provided by the Company as outlined herein and in the Company policies are subject to change at the
discretion of the Company.

Signature of Candidate
CNX/REC/ART/AGHR/AFTE/7.0
8. Your continuance in employment is subject to your maintaining clean criminal and financial records.

9. Breach of any of the above terms and conditions will render you liable to termination of your employment without
notice or compensation thereof.

10. You may be required to travel on Company work and you will be reimbursed expenses as per Company policy.

11. You are expected to dress in a manner that is suitable for your job function and the environment in which you work,
professional/business casual is recommended.

12. All employees are expected to always act responsibly when interacting on social media whether it be within or
beyond working hours and on and off company premises. Information and communications that you publish on
personal online sites should never be attributed to the Company or appear to be endorsed by, or to have originated
from, the Company. Your Company e-mail address and Company assets should be used only to perform job-related
activities, which may include professional networking, but not personal social networking. Referring to company,
colleagues, or clients in a derogatory manner on any social platforms, whether in work or personal time, can result in
reputational damage to Company, is not deemed to be acceptable behaviour and will be dealt with very seriously and
potentially as gross misconduct. Any disclosure of any information about the company, colleagues, or clients that you
have obtained as a result of your employment with us will also not be acceptable to us and can lead to disciplinary
action including termination of employment.

13. All employees are required to treat any information they come across in the course of their employment with the
Company as sensitive and confidential. You must not attempt to load or use any software onto any of the Company's
computers except those directed by the Company for your use. You must not, under any circumstances, use facilities
provided to you such as general internet and e-mail services to access, send or share material that is unacceptable,
offensive, abusive, indecent or pornographic, defamatory, obscene, menacing or in breach of the duty of confidentiality
you owe towards the Company. Neither should technology be used to send or share copyright infringing material or
forward unauthorized information to external locations. Infringements of these requirements may be regarded as gross
misconduct warranting disciplinary action including termination of employment.

14. It is not permitted to remove any Company property, save for your security pass and Company laptop/mobile phone
and any other company provided assets/equipment's (if applicable) from your place of work unless specifically
authorised by your line manager or other authorised person. This includes, but is not limited to, documentation relating
to the Company, its clients or employees and includes any copies (whether in electronic or written form) of such
documentation. Should you fail to comply with this requirement, it could lead to dismissal on the grounds of gross
misconduct, and data protection legislation. It is further expected that when you leave our employment, all Company
property must be returned in good working condition. Failure to do so can lead to further action including making
deductions from your full & final settlement.

15. You are required to abide by the Company’s Code of Ethical and Business Conduct at all times and in all business
dealings during your employment.

16. The Company operates on a zero tolerance approach to the misuse of illegal and/or illicit substances and reserves
the right to require any employee to undergo an alcohol or drugs test should there be any reasonable
evidence/artefacts that the employee might be under the influence of alcohol or drugs whilst at work.

17. Any and all of the terms and conditions of service may be modified or changed at the Company’s discretion.

It is highly recommended that before you begin your journey with us, please visit the website www.concentrix.com.

Signature of Candidate

CNX/REC/ART/AGHR/AFTE/7.0
Please sign the copy of this offer letter and return it to us as an indication of your interest in joining us on the given
date. Please note that your employment stands confirmed only after you complete your joining formalities on the
reporting date. This offer is liable to be withdrawn based on business requirements at any time prior thereto.

The terms of this offer are strictly confidential between you and the Company.

Yours sincerely,

Signature Not Verified

Authorized Signatory (Please Sign above)

I agree to accept employment on the above-mentioned terms and conditions. I will report for duty on

04/02/2025.

Candidate Name : VISHAL KUMAR VERMA

Candidate’s Signature : ______________________________________

Date : ______________________________________

CNX/REC/ART/AGHR/AFTE/7.0