Business Analysis Report

Prepared by

Sheldon Mario DSilva

[email protected]
Saturday, 13th May 2023

pg. 1
Table of Contents

Introduction pg 3
Stakeholder Assessment pg 4
Problem Statement Assessment pg 4
Objectives of Canteen Ordering System pg 5
Scope of New Canteen Ordering System pg 6
Current and Future Process Map pg 7
Main Features of Canteen Ordering System pg 9
In-Scope and Out-of-Scope Diagram pg 10
Activity Diagram pg 11
ER Diagram pg 12
Functional and Non-Functional Requirements pg 12
Mock Screens pg 14

pg. 2
Introduction

Unilever is a British-Dutch MNC FMCG company, headquartered in London, England. Unilever is one of the
oldest FMCG companies, and its products are available in around 190 countries. In its UK offices, Unilever
had around 1500 employees which were spread across 12 floors. They had 2 canteens to cater for these
1500 employees. Each canteen could seat around 150 employees at a time.

Most employees would prefer to have their lunch between 12 noon to 1 pm. This led to a huge rush in the
canteen during lunch hours resulting in employees wasting a lot of time waiting for tables to be vacant.

Management calculated that it took around 60 minutes for employees to go and come back from lunch.
Almost 30-35 minutes were wasted waiting in a queue to collect their food and get a table to sit and eat.
However, the time spent eating was barely 10-15 minutes. The remaining 10 minutes were spent reaching
and coming back from the canteen using the elevators.

Employees don’t always get the choice of food they want because the canteen runs out of certain items.
The canteen wastes a significant quantity of food by throwing away what is not purchased.

Many employees have requested a system that would permit a canteen user to order meals online, to be
delivered to their work location at a specified time and date.

pg. 3
Stakeholders Assessment

Internal Stakeholders: People who work for and own shares in Unilever Food Solutions and who is likely to
want the company to be successful.

External Stakeholders: Anyone outside Unilever Food Solutions who is affected by its success or failure. for
example, customers, sponsors, suppliers, or banks that lend it money.

Problem Statement Identified in the Current System

- Unilever has around 1500 employees spread across 12 floors.
- 2 canteens to serve all 1500 employees between 12 PM – 1 PM causing an enormous rush to get food.
- 150 seats in each canteen to accommodate all 1500 employees resulting in delay in time and affecting
working hours of employees.
- Employees complain that they do not get what they feel like eating. Not satisfied with the current food
catering system.
- Food wastage was noted due to ‘N’ number of orders and sometimes inventory runs short before 1
PM.
- High spending recorded on cost of operation leading to waste of money.
- Incompetent or untrained labor can also cause such down times in the canteen which could result in
unsatisfied employees.

pg. 4
Objectives of Canteen Ordering System
- In record, value of food wasted is previous 25% and inventory top up wasted 15%. The primary
objective is to reduce canteen wastage by 30% within 6 months.
- Reduce canteen operating cost by 15% within 12 months by working with key suppliers, controlled
inventory, delivery boy to deliver food to workstations, minimize food wastage and qualified chef to
prepare desired meal.
- Significant increase in working hours from employees using the COS by avoiding wait timing and
seating arrangements within 3 months.
- Canteen to operate with fewer manpower.

pg. 5
Business Analysis Core Concept Model (BACCM)

Scope of New Canteen Ordering System

The requirement states that Unilever Food Solutions management needs a canteen ordering system in
place which allows their employees to get the desired food delivered to their respective workstations. The
proposed system includes the following.
1. Employees can register using their mobile number and employee ID (which is involved in the payroll
deductions). After registration, they become existing users with an account to place online orders.
2. Lunch orders to be placed before 11 AM to avoid wastage of food, money, and time.
3. Order can be altered before the order confirmation process ONLY.
4. The canteen manager updates the menu daily to provide employee favorites and new line of items.
5. Canteen manager to assign delivery guy to orders and have them delivered on time.
6. Delivery guy to mark the order as ‘completed’ after successful delivery to the respective employees’
workstations.
7. Employees to submit feedback from the survey form to provide analytical information to Unilever
management.
8. Employees should provide authorization to the payroll team to make the necessary deductions every
month based on the data collected in the order repository of each employee.
pg. 6
9. Unilever Food Solutions will save on the cost of operations, reduce wastage, and increase the
productivity of employees by using the dedicated Canteen Ordering System.
10. Management would like to have records of the following reports;
a. Most popular item from the menu.
b. Number of users/employees using the COS
c. Level of satisfaction of employees who are using the COS
d. Sales each day from the canteen.
e. Order forecasting
f. Feedback from employees
The proposed Canteen Ordering System for Unilever Food Solutions swim lane visualization is as follows;

Swimlane of Current Process

pg. 7
Swimlane of Future Process

pg. 8
Main Features of the Canteen Ordering System
1. Specifically designed webpage wherein employees can register with their employee ID and login using
their credentials to place online orders.
2. The COS to be available only for Unilever employees who are available in the office location or
reachable within the canteen delivery limits.
3. After login, the employees will be able to view the updated menu from the new COS where they can
order their favorites and check the pricing of each item.
4. COS will stop taking online orders after 11 AM. This would give the Chef sufficient time to top up the
inventory and prepare the meals.
5. After selecting the items from the menu, employees can confirm the total amount/value of the order
and confirm the order via OTP.
6. There will be no payment gateway. In this case, the total amount/value from all orders within the
month will be deducted from the employee’s monthly wages. This would require the order history to
be recorded and sent to the payroll team for the adequate deductions.
7. Canteen manager should be able to view the order and items within the order number and
communicate the same with the Chef. The canteen manager to hire a delivery guy who will make sure
the meals arrive to the employees’ workstations on time.
8. After delivery, the delivery guy should be able to close the order via mobile phone or webpage.
9. Post delivery, a feedback form should be triggered to all employees’ email address in respect to the
meals they have ordered.
10. Feedback form should provide Unilever management several reports based on the orders, taste and
quality of food, most ordered dish, order forecasting, employee satisfaction levels and number of
employees using the COS.

pg. 9
Scope Assessment

After discussing the events, the canteen’s requirements have determined the following impact on the
business:

In Scope Out of Scope

New user registration and login webpage Ex-employees and outsiders are not allowed to use
the COS
Menu and price to be updated by the Canteen Recommended or Suggested food items to place
Manager orders quickly.
Last order to be received by 11 AM Canteen staff management webpage for Canteen
Manager
User can edit the order before confirmation Outside delivery is not allowed
No cancellation or edit after order is placed Refund option not available
Canteen Manager to check inventory and send Will the delivery person use the mobile version of
orders to chef the COS to close the orders?
Confirm location for delivery (only to
workstations) No flexible payment options available for
employees
Delivery boy to complete the order after delivery
Feedback form if user not happy with food
No payment gateway. Order value to be deducted
from salary.
Payroll team to have records/history of orders
from each employee for deductions
Management would like analytics based on
feedback and orders such as;
- Most popular dish
- Number of employees use the canteen
ordering system
- Feedback to result in how many users are
satisfied with the COS
- Order forecasting

pg. 10
Activity Diagram of the Canteen Ordering System

pg. 11
ER or UML Diagram

Functional Requirements Analysis

- All end users (employees) to have a login page of the Canteen Ordering System (COS)
- Canteen Manager to update the menu daily from an admin login page.
- Lunch orders to be placed before 11 AM daily.
- Once a lunch order is placed, users will not be allowed to cancel or make changes to the existing order.
- The delivery boy will have to close or ‘mark’ the order as ‘completed’ after delivering to the respective
workstations.
- Users to have optional feedback depending on the quality and taste of the Canteen Food.
- Order value/amount for the month will be accessible to the payroll team for appropriate deductions
from the salary.
- Management will have the accessibility to view the following reports generated from the Canteen
Ordering System.
• Most popular dish
• No. of the employees using the system
• Employee satisfaction feedback or complaints
• Daily sales/revenue report
• Order forecasting report

Non-functional Requirements Analysis

- Scalability and Performance: Scalable for 1500 employees at a time. Performance based on the
capabilities of the Canteen Manager, Chef and Delivery Guy.
- Availability: COS webpage should be fast and light.

pg. 12
- Usability: User friendly and self-explanatory ordering concept.
- Maintenance: Software development made in Java language.
- Accuracy: Reports generated from the COS should be based on the input from the Canteen Manager
and end users/employees.
- Security: The system to be secured with login ID and password generated by the end user/employee.

Onion Diagram

RACI Matrix
RESPONSIBLE ACCOUNTABLE CONSULTED INFORMED
BUSINESS ANALYST ✓
PROJECT MANAGER ✓
DEVELOPER ✓
QUALITY TESTER ✓
DOMAIN SME ✓
IMPLEMENTATION SME ✓
CANTEEN MANAGER ✓
CHEF ✓
DELIVERY GUY ✓
PAYROLL DEPT. ✓
HR DEPT. ✓
SUPPLIERS ✓
CUSTOMERS
SPONSORS ✓

pg. 13
Mock Screens
Screen 1: Login Screen

Screen 2: Menu

pg. 14
Screen 3: Feedback

pg. 15