1. What role is required to assign scoped HR roles?

o HR Admin [sn_hr_core.admin]

o HR Manager [sn_hr_core.manager]

o LE Admin [sn_hr_le.admin]

o HR Basic [sn_hr_core.basic]

2. The HR Case [sn_hr_core_case] table is an extension of what?

o Incident table

o Case table

o Task table

o Lifecycle Events table

3. What is the minimum role required to access the HR Properties module?

o HR Manager [sn_hr_core.manager]

o LE Admin [sn_hr_le.admin]

o Admin [admin]

o HR Admin [sn_hr_core.admin]

4. Which Service Portal configuration option is used to customize the logo, theme, and title of the HR
Service Portal?

o Designer

o Page Editor

o Branding Editor

o Widget Editor

5. What is the difference between a configuration and a customization?

o Configuration uses complex JavaScript while Customization involves field name changes and new
buttons.

o There is no difference between Configuration and Customization.

o Customization uses the built-in tools in the platform while Configuration involves code changes.

o Configuration uses the built-in tools in the platform while Customization involves code changes.

6. A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing
reports?

o All

o Global

o Group

o Personal
7. Which HR Role is typically granted to all HR Support staff, at a minimum?

o HR Admin [sn_hr_core.admin]

o HR Basic [sn_hr_core.basic]

o HR KB Writer [sn_hr_core.kb_writer]

o Document Management User [document_management_user]

8. Which table is considered the core table for all HR Case records?

o Skill [cmn_skill]

o Incident [incident]

o HR Task [sn_hr_core.task]

o HR Case [sn_hr_core_case]

o HR Profile [sn_hr_core_profile]

9. How many COEs may be associated with an HR Service?

o 5

o 1

o unlimited

o 10

10. Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the
HR department?

o Skills Routing

o Skills Management

o Manage HR Skills

o Skills Definition

11. At what level is User Criteria set to control who can read and edit knowledge articles?

o In either the Knowledge Base or Article.

o In the Knowledge Article only.

o In the User record.

o In the Knowledge Base only.

12. On the HR Case form, some HR Services have associated Response templates. What determines which
HR Services have Response Templates?

o The HR Criteria on the HR Service

o The HR Criteria on the Response Template record

o The table and conditions on the Response Template record

o The User Criteria on the HR Service

13. The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is
needed for an HR Admin to remove users from groups?

o User Admin [user_admin]

o User Writer [user_writer]

o User Reader [user_reader]

o HR User Admin [hr_user_admin]

14. What are the benefits of the HR application being scoped? (Choose three.)

o Provides an additional layer of control over HR data.

o Allows HR Admins to configure the HR application.

o HR department has more autonomy to manage all aspects of HRSD.

o Allows the System Administrator complete control.

o HR department has full control of the global application.

15. What is the primary purpose of HR Topic Categories?

o They group common HR Services.

o They group common HR templates.

o They group common HR employees.

o They group common HR Catalog Items.

16. What does the employees utilize when submitting a self-service request to the HR Organization?

o HR Skills

o HR Catalog

o HR Template

o HR Profile

17. When using the Generate HR Profiles module to create HR Profiles, what field must be completed to
ensure the employees are granted the appropriate Client Role?

o Profile type

o Employee type

o Employment type

o User type

18. ServiceNow has identified 3 maturity levels for an HR customer. What are they?

o Managed Interactions, Self-Reliance, Smart Services

o Managed Interactions, Self-Help, Advanced Services

o No automation, Self-reliance, Smart Services

o Managed Interactions, Self-Reliance, Automated Services

19. Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose
three.)

o Manager Dashboard

o Overview

o Workforce Administration Dashboard

o Onboarding Dashboard

o Employee Relations Cases Dashboard

o HR Case Dashboard

20. An employee in Chicago submits a request using the Employee Service Center. The HR Case template
associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base
platform functionality, which of the following is the first step the system takes to assign the Case?

o An Assignment Rule creates a list of possible assignees

o A Matching Rule assigns the Case to a group

o The Case must be manually assigned

o An Assignment Rule assigns the Case to a group

21. In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is
submitted?

o Twice per day using a scheduled job

o Every 6 hours using a scheduled job

o Immediately

o Once a day using a scheduled job

22. In which module can the HR admin manage the HR email address for incoming HR requests?

o HR Administration > Email Administration

o System Properties > Email Setup

o System Properties > Email Properties

o HR Administration > Properties

23. In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute
User Criteria set to Users with the [sn_hr_core.kb_writer] role. If a Knowledge article in the Human
Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a
user would need to edit the article?

o HR Admin [sn_hr_core.admin]

o KB Writer [sn_hr_core.kb_writer]

o HR Basic [sn_hr_core.basic]

o KB Reader [sn_hr_core.kb_reader]
24. What role is required to access the modules in the HR Integrations application?

o HR Lifecycle Event Case Writer [sn_hr_le.case_writer]

o HR Core Profile Reader [sn_hr_core.profile_reader]

o HR Integrations Admin [sn_hr_integrations.admin]

o Admin [admin]

25. Who can generate the PDF document on an active HR Case?

o Only the Assigned to person

o Only the Subject Person’s manager

o Only an HR manager

o Only the employee

26. What are some of the benefits of having separate COE tables? (Choose two.)

o Allows for an extra layer of security within the HR organization.

o Allows HR case agents to gather the right information based on the Service.

o Eliminates the need for an HR case agent.

o Eliminates the need to create database views.

27. What kinds of records can be created using HR Service Activities? (Choose two.)

o Workflows

o Tasks

o HR Templates

o Approvals

28. What is the purpose of the Owning Group field on the HR Template?

o They approve the Template to be published.

o They own the Lifecycle Event.

o They manage updates to the Template.

o HR Cases are assigned to the Owning Group.

29. Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow
instance?

o HR Profile > Setup

o HR Administration > Properties

o HR Administration > Setup

o HR Profiles > Properties

30. How is the HR template associated with an HR service?

o On the HR service record

o On the Lifecycle Event Activity Set

o On the HR template record

o On the HR case

31. If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the
HR Case form?

o Add it to the HR Template

o Add it to the HR Service configuration

o All Knowledge bases are searched by default

o Add it to the Contextual Search configuration

32. If the Match All field is checked on a User Criteria record, the user:

o Must satisfy at least one of the criteria to meet the conditions.

o Must satisfy at least of the criteria to meet the conditions.

o Must satisfy a majority percentage of the criteria to meet the conditions.

o Must satisfy all of the selected criteria to meet the conditions.

33. When configuring a PDF Document Template, how does the system map form fields to ServiceNow
fields?

o The Document field type on the PDF Template Mappings record

o The Preview value field on the PDF Template Mappings record

o The Mapping field on the PDF Template Mappings record

o The Document field on the PDF Template Mappings record

34. What is used to create a link on an HR Case form that accesses information outside the application?

o HR Service

o Link Generator

o Restricted Caller Access

o COE Configuration

35. When creating a PDF Document template, the Document revision field must be completed. How does the
system determine which documents are available to be selected for this field?

o You must be a member of the Owning Group for the Managed Document

o All Documents are visible

o Your group memberships and the Document owner field on the Managed Document record

o You must have created the Managed Document record

36. When a Guided Setup task is marked as complete, how can it be reopened?

o Closed tasks cannot be reopened

o Click the Mark as Incomplete button

o Submit a request in HI

o Restart the Guided Setup entirely

37. What do Client Roles define?

o Groups for the customer’s clients.

o Roles that come into force if user uses a browser client.

o Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.

o Access for new hires, employees, alumni, contingent, and contract workers.

38. What determines if a user can view a Knowledge article?

o Can/Cannot Read User Criteria

o Can/Cannot Contribute User Criteria

o HR Criteria

o ACL Rules

39. When creating a PDF Document Template, where does the list of Document Revisions come from?

o From Managed Documents

o From Document Templates

o From Knowledge Articles

o From System Documents

40. Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

o Profile Writer [sn_hr_core.profile_writer]

o Profile Reader [sn_hr_core.profile_reader]

o HR Case Writer [sn_hr_le.case_writer]

o HR Case Reader [sn_hr_le.case_reader]

41. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated
Knowledge articles associated with each other so that the user is presented with the article in the selected
language?

o Article Versions related list

o Knowledge feedback related list

o Affected Products related list

o Translated Versions related list

42. When an employee completes a naire on an Employee Form, on which table does the system store their s?

o Form [sys_ui_form]

o Metric Result [asmt_metric_result]

o [_]

o HR Case [sn_hr_core_case]

43. If a customer has a huge employee population, complex organizational structures, and requires custom
integrations and language translations, what level of configuration complexity would their project be
considered?

o Drastic

o Low

o Major

o Nominal

44. What are the key differentiators between an HR Profile record and a User record? (Choose three.)

o The HR Profile stores the employee’s assigned delegates.

o The HR Profile includes group membership information.

o The HR Profile includes employee organizational information like Colleagues.

o The HR Profile stores login credential information.

o The HR Profile may include employee marital status.

o The HR Profile is intended to store confidential employee data that is pertinent for HR.

45. How does ServiceNow know which HR Template to use on an HR Case?

o The HR Template is referenced on the HR Service record.

o The HR Template is referenced on the record producer form.

o Each COE has a specific HR Template.

o The HR Template is selected directly on the Catalog item

46. If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

o read and contribute articles

o read articles, but not contribute

o can neither read nor contribute articles

o contribute, but not read articles

47. When gathering requirements for HR Services, it is best to begin by defining the Service then working
upwards, categorizing in progressively more detail. What are the basic categories used?

o HR Service, Topic Detail, COE.

o HR Service, Topic Category, Activity Category, Activities, COE.

o HR Service, Topic Category, COE.

o HR Service, Topic Detail, Topic Category, COE.

48. The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

o Contextual Search configuration

o HR Service configuration

o HR Criteria configuration

o Knowledge Management configuration

49. If an HR Service will only be used internally by HR professionals, what is the minimum configuration
needed?

o HR Service and HR Template.

o HR Service, HR Template, and Record Producer.

o HR Service.

o HR Service, HR Template, Record Producer, and Lifecycle event type.

50. What method needs to be invoked from MatchingRuleProcessor class?

o processAndGetCandidates

o processAndGetUsers

o processAndGelList

o processAndGetArray

51. In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)

o Properties

o Gauges

o Dashboards

o Lists

o Overviews

o Forms
52. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they
discovered that they get an error message about a Read operation from the HR scope to the Global scope
being denied. You have verified that each Script Include was written correctly. What else must be done to
allow the Script Includes to work in the HR application?

o The Status of the associated record on the Application Restricted Caller Access list must be set to
Denied.

o You must create a custom ACL to allow the script includes to work.

o The Status of the associated record on the Application Restricted Caller Access list must be set to
Allowed.

o You must change Scope for the script includes to work.

53. If the HRSD application is scoped, why can the System Administrator initially access all HR applications
after the plugin has been installed?

o When the HR plugins are installed, the necessary HR roles are added to the Admin role.

o The roles were manually granted by a ServiceNow security user.

o The Admin will always have access to all HR tables and data.

o The roles were manually granted by an HR Admin.

54. The HR Profile table is used to track information for what Employment types? (Choose three.)

o Other

o Potential Employee

o Full Time Employee

o Temporary Employee

o Spouse

o Contractor

55. When does the HR Template populate information on the HR Case form?

o When the Opened for person is selected

o When the Assignment group is selected

o When the HR service is selected on the HR Case Creation form.

o When the HR Case Type is selected

56. If the HR Service does not have any Case options specified, HR Documents must be manually generated
for the HR Case. In this situation, who is able to generate an HR document for the Case?

o Any HR professional

o Only the assigned to person

o Only an HR Admin

o Only an HR Manager
57. User authentication and Instance restriction are examples of what type of security?

o Physical Security

o Roles and Groups

o Contextual Security

o Platform Access

58. HR Profiles may be created for multiple employees using conditions and criteria in which module?

o Create Human Resources Profile

o Create new Case

o Generate HR Profiles

o Bulk Cases

59. If an HR Services needs to be accessible to employees on the Employee Service Center, what field must
be completed on the HR Service?

o Checklist

o Record Producer

o Fulfiller Instructions

o Lifecycle Event type

60. The ServiceNow SIM methodology is based around what generic methodologies?

o Waterfall and Rapid Application Development (RAD)

o Prince

o Agile and Waterfall

o Scrum and XP

61. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the
subject person does not meet the criteria for that Activity?

o the activity must be manually closed by the HR professional

o the Lifecycle Event will be canceled

o the activity must be manually closed by the Subject person

o the activity will be skipped

62. How can an HR Administrator or Content writer limit which employees will see content on the Employee
Service Center?

o Using HR Criteria

o All employees will see the same information

o Client roles automatically limit what is visible to employees

o Using User Criteria

63. Which of the following are examples of HR application scopes? (Choose four.)

o Human Resources: COE

o Human Resources: Core

o Human Resources: Knowledge

o Human Resources: Integrations

o Human Resources: Lifecycle Events

o Human Resources: Global

o Human Resources: Service Portal

64. In the HR Guided Setup Module, why are some tasks locked in the Task view?

o They require an elevated role to access.

o They are deprecated tasks that should not be completed.

o They require other tasks to be completed first.

o They require a plugin to be activated first.

65. What kind of records do HR Requests create?

o HR Incidents

o HR Files

o HR Problems

o HR Cases

66. What defines an employee’s access to the HR Service Portal / Employee Service Center?

o Group membership

o Client Roles

o User Criteria

o HR Criteria

67. What does ServiceNow now call the HR application?

o HRDS – HR Deliver Service

o HRSM – HR Service Management

o HRSD – HR Service Delivery

o HRMS – HR Management System

68. What types of HR Document templates may be created in ServiceNow? (Choose two.)

o Document Templates

o Word document templates

o PDF document templates

o Text document templates

69. What are the advantages of removing the HR Admin role from the system Admin role after the HR
Implementation tasks have been completed? (Choose two.)

o This ensures that HR has control over further HR configurations.

o The HR Admin role should remain a part of the system Admin role.

o This ensures that confidential HR data is only accessible to users with an HR role.

o It is not necessary because the system Admin always has access to all HR data.

70. What role is required, at a minimum, to view confidential HR Profile data?

o HR Admin [sn_hr_core.admin]

o HR Basic [sn_hr_core.basic]

o LE Admin [sn_hr_le.admin]

o HR Manager [sn_hr_core.manager]

71. In the base instance, what determines the conditions a Case must meet before it can be assigned to an
agent?

o Matching Rules

o Client Rules

o ACLs

o Escalation Rules

72. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR
Profile [sn_hr_core.profile] Table?

o Both are required.

o Only HR Profile table is required in HR.

o Neither are required.

o Only the User table is required in HR.

73. In the base ServiceNow instance, how are User Criteria used?

o To control which users can access the HR Case application

o To control what a user sees in the information and suggested reading widgets

o To control read and write access to Knowledge bases and articles

o To control which users can access the HR Service Portal

74. How many User Criteria Records may be applied to a single KB or KB Article?

o Only two

o Only three

o Unlimited

o Only one
75. What type of information does the HR Profile contain?

o Personal employee data

o Group membership and role information

o User login and department information

o A user’s password

76. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee
Relations Cases table, what must first be done?

o Add the Delegated Developer role to your User record

o From the User dropdown in the banner, elevate your role to security_admin

o Manually add the security_admin role to your User record

o Nothing would need to be done

77. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

o Document Template

o Upload File

o HR Service Template

o User Criteria

o HR Template

o HR Profiles

o HR Criteria

78. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user
with only the Admin role add members to HR groups?

o The Admin must elevate their role to security_admin to add members to HR groups.

o The Admin follows the same process as with any group membership change.

o The Admin can no longer add members to HR groups.

o The Admin must impersonate an HR Admin to add members to HR groups.

79. An HR Admin without the System Admin role can do what? (Choose three.)

o Grant roles to users or groups

o Modify the HR Administration > Properties

o Reset user passwords

o Create HR Criteria

o Configure business rules

o Add users to groups

80. The Enterprise Service Management Integrations framework contains common components to be used for
integrating HR applications with third-party systems. Which capability does the Enterprise Service
Management Integrations framework leverage to communicate with external instances and third-party
systems?

o Integration designer

o Flow designer

o Design Hub

o Mobile designer

81. The customer you are implementing has purchased HR Service Delivery Enterprise which includes
Enterprise Onboarding and Transitions. Which plugin must be activated to utilize Enterprise Onboarding
and Transitions?

o Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

o Employee Document Management [com.sn_employee_document_management]

o Human Resources Scoped App: Core [com.sn_hr_core]

o Employee Service Center [com.sn_hr_service_portal]

82. The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?

o Talent Management [sn_hr_core_talent_management]

o HRIT Operations Case [sn_hr_core_case_operations

o HR Case [sn_hr_core_case]

o Task [sc_task]

83. Delegated Developers are granted access only to what in which they are working?

o Interfaces

o APIs

o Instances

o Scopes

84. The customer you will be implementing for wants to utilize Now Mobile. What is the minimum HR SKU
they may purchase that includes Now Mobile?

o HR Service Delivery Professional

o Now Mobile is a standalone solution

o HR Service Delivery Enterprise

o HR Service Delivery Standard

85. If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the
system Admin role, what additional role should be granted?

o HR Basic [sn_hr_core.basic]

o Scoped Developer [sn_hr_core.developer]

o Delegated Developer [delegated_developer]

o HR Manager [sn_hr_core.manager]

86. When a Document Template is created from an HR Case, the name of the person who created the
document is added to the name of the attachment. Why?

o It indicates who should sign the document

o It indicates who generated the document

o It indicates the Opened for user

o It indicates who the document is about

87. How can fields for a specific HR Service be displayed on the New Case Creation page?

o HR Service-specific fields cannot be added to the New Case Creation page

o Using the Case Creation Service Configurations

o Using the Case Options field on the HR Service

o Using the HR Criteria module

88. Which field on the HR Service record defines which HR Catalog Item is associated with the Service?

o COE

o Topic Detail

o Template

o Record Producer

89. What must be updated or loaded into the Customer's instance before importing the stories?

o Backlog

o Epics

o Products

o Groups

90. When the Lifecycle Events application is installed, the LE Admin role is granted to which role?

o HR Admin [sn_hr_core.admin]

o It is not added to other roles

o HR Basic [sn_hr_core.basic]

o HR Manager [sn_hr_core.manager]

o
91. Which of the following applications is installed with the Human Resources Scoped App: Core plugin?

o Employee Service Center

o Employee Document Management

o Lifecycle Events

o HR Case Management

92. If you wanted someone to administer the Employee Service Center without granting them the HR Admin
role, which scoped Admin role would they need?

o Service Portal Admin [sn_hr_sp.admin]

o Widget Admin [sn_hr_widget.admin]

o Employee Files Admin [sn_hr_ef.admin]

o Integrations Admin [sn_hr_integrations.admin]

93. When does the platform assign a Client Role to a user?

o Client Roles must be manually added to each employee record

o When an HR Profile is created or modified for the employee

o Client Roles are automatically added with Group membership

o When a User record is created for the employee

94. If you had little coding experience and were tasked with adding new pages to the customer’s Employee
Service Center, which Service Portal Configuration option would be best to complete the task?

o Page Editor

o Designer

o Widget Editor

o Branding Editor

95. What provides a graphical interface to create survey categories, s, configure the details, and publish the
survey?

o Survey Designer

o Survey Workflow

o Survey Developer

o Survey Portal

96. What determines when the HR Chat queue is available?

o Schedule field on the HR Profile

o Schedule field on the User record

o HR Chat is always available

o Schedule field on the Queues record

97. What defines the path the Case or HR Task will take when it is escalated?

o Assignment Rules

o Business Rules

o Escalation Rules

o Matching Rules

98. If the HR Administrator group has been tasked with collecting Performance Analytics data, what
additional role should be granted to the group?

o Performance Analytics Data Collector [pa_data_collector]

o Performance Analytics Administrator [pa_admin]

o Performance Analytics Threshold Admin [pa_threshold_admin

o System Administrator [admin]

99. If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role
is necessary for them to configure all aspects of the Employee Document Management application?

o Employee Document Management Writer [sn_hr_ef.document_writer]

o Employee Document Management Reader [sn_hr_ef.document_reader]

o EF Admin [sn_hr_ef.admin] role

o No additional roles are needed

100. What role needs to be removed from the Admin role at go live to prevent the System Admin from being
able to see HR Profile information?

o HR Manager [sn_hr_core.manager]

o HR Agent [sn_hr_core.agent]

o Core Admin [sn_core.admin]

o HR Admin [sn_hr_core.admin]

101. If you select Data Type Numeric Scale on the Assessment Metric (Survey ) form there is a Scale
definition field made visible. What does it mean to select High for the Scale definition?

o It means a high score is bad

o It means a high score is good

o There is no option for Scale definition

o There is no option for High

102. In which Application Scope is the Lifecycle Events table contained?

o Human Resources: Core

o Human Resources: Lifecycle Events

o Human Resources: Integrations

o Human Resources: Service Portal

103. What settings define and track cross-scope access to applications?

o Access Controls

o Restricted Caller Access

o Access Restrictions

o Business Rules

104. What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee
can view?

o Filters

o User Groups

o HR Criteria

o User Criteria

105. The Template field referenced on the HR Service record is used to do what?

o Populate fields on the HR Case record

o Filter who can access the HR Service

o Create pre-configured responses HR professionals can use

o Make the HR Service accessible on the Employee Service Center

106. When is the Record producer field needed on the HR Service record?

o When the HR professional will be creating Cases on behalf of the employee

o When you want the employee to request the HR Service from the Employee Service Center

o It is always a required field

o There is no Record producer held on the HR Service record

107. What are the major HR Service Catalog components? (Choose four.)

o HR Template

o Assignment Group

o HR Catalog Item

o Matching Rule

o Record Producer

o HR Service

o HR Profile
108. How can HR Tasks be marked as optional?

o Set Optional to True on the HR Task Template

o Set Optional to True on the Activity Set

o Tasks cannot be optional

o Set Optional to True on the HR Case form

109. What provides a graphical representation of other tables related to a specific table, either through class
extension or reference?

o System Structure

o Table Map

o System Map

o Schema Map

110. Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation,
the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was
automatically activated. By default, what is the Caller Access field set to?

o Caller Denial

o Caller Tracking

o Caller Restriction

o Caller Allowed

111. Which of the following is the key factor in determining the implementation timeline?

o Configuration complexity

o Types of integrations

o Customer location

o Customer business type

112. Beginning with the Orlando release, which module allows HR Administrators to define which groups may
access the various COEs or HR Services without needing to edit or create new ACL records?

o COE Properties

o COE ACL Configuration

o Access Policies

o COE Policy groups

113. A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that
includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which
of these is the best method to use to ensure the activities are triggered in the appropriate order?

o Create a new lifecycle event for each of the dependent items

o Create separate trigger conditions for each of the dependent activities

o Create activity containers for the dependent items

114. Which HR Integrations module is used to document the URL, basic integration properties, and inbound
and outbound username and password information for a third-party application?

o HR Integration Service

o HR Schema Mapping

o Sources

o HR Webservices

115. How can a PDF document on an active HR case be generated? (Choose two.)

o Autogenerated by system configuration

o By the Subject Person’s manager

o By the employee

o By the Assigned to person

116. After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate
the LE process for an employee?

o None. The LE will automatically trigger based on its configuration

o An Event is needed to initiate the LE process

o A Scheduled Job is needed to initiate the LE process

o An HR Service is needed to initiate the LE process

117. In Employee Document Management, which of the following statements is true for legal holds?

o Legal Holds are permanent and cannot be removed

o Legal Holds may be placed on a group of HR profiles

o Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile

o Legal Holds may be manually placed on individual employee documents

118. Each HR service created in _______ has a corresponding transform map job.

o HR Transform Maps

o HR Integration Service

o HR Service Mapping

o HR Schema Mapping

119. If the Workflow editor is utilized for a Lifecycle Event, how does the system know when a task or
approval should be triggered?

o Activities are manually triggered

o The activity set trigger condition determines when it is triggered

o Activities are automatically triggered on specific dates

o The Activity trigger condition determines when it is triggered

120. What Primary Security aspects are focused on for the HR application? (Choose three.)

o Password Security

o ACL Security

o Contextual Security

o Physical Security

o Roles and Groups

o Platform Access

121. A customer using Lifecycle Events Enterprise has configured their onboarding process. Now,
management has tasked the HR Admin with creating a way to back out onboarding work in case the new
employee decides not to join the company. Which of these is the best method to use to reverse work
already performed as part of this Lifecycle Event?

o Check the “allow blackout” box on each of the activities

o Configure a new Lifecycle Event with the necessary activities

o Configure the rescind activity set with the necessary activities

o Check the “allow blackout” box on each of the activity sets

122. If the Applies to all services box is not checked on the COE ACL Configuration record, what additional
configurations must be made to the record?

o No additional configurations are needed

o More than one group must be added to the Groups list

o At least one HR Service must be selected for the Services list

o An Applies when condition must be created for each Service

123. If an HR Document must be manually generated for an HR Case, who is able to generate the document
from the Case record?

o Only an HR Admin can generate Documents from a Case

o Any HR professional can generate the Document, even if they are not assigned to the Case

o Only the assigned to person can manually generate Documents from a Case

o Only the Manager of the assignment group can generate the Document

124. What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

o HR Basic [sn_hr_core basic]

o HR Case Reader [sn_hr_le.case_reader]

o LE Admin [sn_hr_le.admin]

o HR Admin [sn_hr_core.admin]
125. Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most
appropriate .)

o Only users with a Client Role

o Only users with an HR role

o HR Case Workers. Employees, users in other groups

o Only users with the Manager role

126. What identifies data from HRSD to push to a third-party HR application?

o HR Inbound Schema Mapping

o HR Outbound Schema Mapping

o HR Webservices

o HR Service Mapping

127. When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the
'Select a Desk' task. If a remote employee is being onboarded, how does the system handle this task?

o The Lifecycle Event rescind process will be triggered

o The activity will be skipped

o The Lifecycle Event will be canceled

o The activity will be triggered and must be manually closed

128. When configuring a record on the COE ACL Configuration module how can you apply the conditions to
all HR services for the COE?

o Add a filter condition for each HR service

o Select the Applies to all services box

o Write a new ACL record for each HR service

o Select each HR service using the Services list

129. If you have both Admin [admin] and HR Admin [sn_hr_core.admin] roles and want to configure an
Access Control Rule for the HR Payroll table, which of the following must first be done?

o Manually add the Delegated Developer role to your User record

o Manually add the security_admin role to your User record

o From the User dropdown in the banner, elevate your role to delegated_developer

o From the User dropdown in the banner, elevate your role to security_admin
130. The customer has a group of developers who will be tasked with making subprod updates to the HR
Integrations application. Customer policy states these developers cannot be granted the System
Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed
to complete development work m the HR application?

o Grant them delegated developer role to the global application scope

o Advise the customer this work must be completed in Production

o Grant them delegated developer role only to the HR Integrations application scope

o Submit an exception request to allow them to have the Admin role

131. When an employee contacts HR, they speak in terms of lifecycle events. From an HR perspective, that
event gets translated into several HR services that need to be performed. Of the following items, which
would be considered a lifecycle event?

o Direct Deposit Setup

o Having a baby

o PTO Inquiry

o Tuition Reimbursement

132. All ServiceNow web traffic uses which data protocol to ensure data is always TLS encrypted in transit.

o REST protocol

o HTTP

o SOAP protocol

o HTTPS

133. Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic]
role. He is going to be out of the office for a few days and wants to use granular delegation to allow his
friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into
HR one day. Will granular delegation work for this purpose?

o Yes. Granular delegation will automatically grant the necessary roles

o Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the
role

o Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.

o No. Granular delegation does not change a delegate's access to records.

134. Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within
an activity set?

o Approval

o Notification

o Activity container

o Employee task
135. If all Can Edit Journey permissions are selected on the Journey configuration, which of the following
users are allowed to make changes to the existing Journey? (Choose two.)

o The journey owner

o The employee

o The mentor

o The admin

136. Lifecycle Events includes an activity set that can be used to cancel and revert work done in a lifecycle
event case. What is this process called?

o Reverse

o Cancel

o Repeal

o Rescind

137. When configuring a Lifecycle Event, which of the following is used to define the relationships between
fields in various tables?

o Trigger conditions

o LE Properties

o Activity Field Mapping

o HR Templates

138. Which of the following features allows employees to delegate their tasks to other employees for specific
date and time ranges based on delegation rules?

o Role Delegation

o Admin Delegation

o Granular Delegation

o Task Delegation

139. What is the purpose of Journey designer?

o It tracks the progress of Lifecycle Events and onboarding cases using the dashboards.

o It creates templates for plan and to-do tasks that managers, employees, and mentors can access.

o It manages the dependencies of activities within an activity set.

o It combines Lifecycle Event cases and Journey Accelerator action plans.

140. What are the functions of a journey template owner? (Choose three.)

o Manage the order and flow of the journey stages and tasks

o Create task templates for their audience in a simple, user-friendly experience

o Add owners and approvers to journey configurations

o Change only the task templates that they own

141. What variable type is included to configure the HTML document template?

o Customized Variable

o Label Variable

o Multi Row Variable

o Masked Variable

142. What is the minimum role required to view confidential data associated with the HR Profile?

o HR Administrator [sn_hr_core.admin]

o Employee Service Center Admin [sn_hr_sp.admin]

o HR basic [sn_hr_core.basic]

o HR profile viewer [sn_hr_core.profile_reader]

143. Which ServiceNow feature is used to create pulse surveys?

o Employee Forums

o Learning Posts

o Listening Posts

o Employee Forms

144. Which plugin is recommended when upgrading from the global version of HR to the scoped version?

o Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations]

o Human Resources Scoped App: Data Migration [com.sn_hr_migration]

o Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

o Human Resources Scoped App: Integrations [com.sn_hr_integrations]

145. When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

o The activity set applies to all employees.

o The activity set applies for a specific group of people.

o The activity set will not apply to a specific group of people.

o The activity set will not apply to any employees.

146. HR Administrators can configure a personal copy of the HR Case Dashboard using which of the
following buttons? (Choose two.)

o Change Layout

o Delete Content

o Modify Layout

o Add Content

o Add Layout
147. Using the base HRSD configuration with no integrations, when the subject person electronically signs an
HR document or PDF document, the signature is saved as what?

o a digital signature

o a picture of the signature that is added to the document

o a digital key

o a digital certificate

148. If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to
read the article?

o HR Basic [sn_hr_core.basic]

o HR Manager [sn_hr_core.manager]

o No role is needed

o HR Admin [sn_hr_core.admin]

149. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they
discovered that a new button on the HR case, created using the Link Generator application, is not
displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the
Link configuration and script are both accurate. What else must be done to allow the Link to work?

o The Status of the associated record on the Application Restricted Caller Access list must be set to
Denied.

o You must create a custom ACL to allow the link to work.

o The Status of the associated record on the Application Restricted Caller Access list must be set to
Allowed.

o You must change Scope for the link to work.

150. Employee documents are categorized by which of the following; which may also include meta tags to
make them easier to search for later?

o Security Policy

o Attachment Type

o Topic Detail

o Document Type

151. With an inbound integration, data is pulled from the third-party HR management system to the HR tables
in ServiceNow. What starts the process for the integration to pull data into ServiceNow?

o Credentials

o Data mappings

o An event or schedule

o Data transformation
152. The base instance contains several pre-built HR integrations. When configuring a pre-built integration
which of these should be completed first?

o Verify integration settings

o Create an HR service to call on the integration

o Perform dry runs

o Provide source credentials

153. How can HR prevent an employee document, for example, a disciplinary report, from being visible to the
employee in their Employee Center profile?

o There is no way to prevent employees from seeing their documents

o Deselect the Employee access box on the Document type form

o Deselect the Visible to employee box on the HR Service form

o Check the Employee access box on the Document type form

154. What must be done to automatically move attachments from an HR case into the Document repository?

o Select the Automatically Move Attachment box on the Retention policy

o Select the Automatically Move Attachment box on the Document type

o Select the Automatically Move Attachment box on the HR Service

o There is no way to automatically move attachments into the repository