CHAPTER ONE

OUTLINE

 Organization
 Behavior
 Organizational behavior
 Example
 Importance of OB in business field
 Behavioral science that contributes in OB.
 Psychology
 Sociology
 Social phycology
 Anthropology
 What are Interpersonal skills
 Importance of interpersonal skills in workplace
 Who's manager what are their functions
 Managerial roles (Minztberg's managerial roles 10)
 Management skills
 Human
 •Technical
 •Conceptual
 5 Challenges and opportunities of OB
 3 level of analysis in OB model. (Table)
  Two words are used in term organizational behavior.
Organization + behavior

 Organization: organization is defined as group of people who work together,

interact with each other and put their collective efforts to achieve common
goals.

 Behavior: The way an individual respond or react in a particular situation or

the action or reaction of an individual due to the impact of surrounding.

ORGANIZATIONAL BEHAVIOR: organization behavior is a field of study that looks at

how individuals, terms and an organization's structure affect how people behave at
work. The goal is to use their knowledge to make organization more effective and
successful.

Example: imagine a company where the employees have a high level of job satisfaction
and strong teamwork they communicate effectively, collaborate on projects and support
each other. This positive organization behavior leads to increase productivity,
employees engagement and overall success for the company.

IMPORTANTANCE OF OB IN BUSINESS FIELD:

OB is incredibly important in the business field! It helps businesses understand how

people behave within the organization and how it affects their performance. By studying
OB, businesses can improve employee motivation, teamwork, and communication. This
leads to increased productivity, better customer service, and higher employee
satisfaction. Furthermore OB also helps businesses adapt to changes in the market and
create a positive work culture. Moreover it also enhances the employee wellbeing and
work life balance by prioritizing employee's satisfaction and mental health business can
create effective and positive work environment. Overall, it's a valuable tool for
businesses to succeed and thrive in a competitive environment!

BEHAVIORAL SCIENCE THAT CONTRIBUTES IN OB:

 Organizational behavior is a multidisciplinary field and it is influenced by

number of disciplines:

1. Psychology: it is a Science to understand, measure or reshape the behavior of

humans or animals.

Psychology inherits OB in Perception, Attitude, learning, motivation, satisfaction,

cooperation, workload stress etc

2. Sociology: Sociology studies individuals/people in relation with society, environment

and culture.
It helps in Organizational culture, organizational communication, organizational
structure, cooperation, contribution, position, power, politics etc.

3. Social psychology: social psychology studies how people interact with others or
groups.

Such as in Group thinking, brainstorming, group decision making, team work,

communication etc.

4. Anthropology: studies various societies.

Such as Cultural differences, values differences, cultural norms, organizational culture.

INTERPERSONAL SKILLS: Interpersonal skills are incredibly important in both

personal and professional settings. These skills involve how we communicate and
interact with others, such as active listening, effective communication, empathy, and
conflict resolution. Developing strong interpersonal skills can greatly enhance
relationships, teamwork, and collaboration. In conclusion these skills are all about
talking and working in an effective way.

IMPORTANTANCE OF INTERPERSONAL SKILLS IN WORKPLACE:

Understanding OB is essential for managers to effectively lead and manage their teams.
By applying OB principles, individual progress in their career, leadership and
communication skills becomes highly important for the organization success. So that
better interpersonal skills lead to reduced turnover of valuable employees and
increased attractiveness to top talent.

MANAGER’S FUNCTIONS, ROLES, AND SKILLS

Manager: Someone who coordinates and oversees the working of other people so that
organizational goals can be accomplished. Manager's like a captain of a team, and
Someone who get thing done through other people in organization.

Functions of manager:

There are 4 primary functions of a manager,

1. Planning: Planning is deciding anything in advance like

✓ what to do, how to do

✓ why to do
✓ where to do and
✓ who will be responsible for doing is planning Definition
"Planning bridges the gap from where we are to where we want to go. It makes it
possible for things to occur which would not otherwise happen" - Koontz and O'Donnel.

2. Organizing: It is a assigning of duties and responsibilities to the employees and

finally delegation of authority and power to each employee or the group to discharge
their duties accordingly.

3. Leading: Working with and through people to accomplish goals.

4. Controlling: Monitoring progress towards goal achievements and taking corrective

actions when needed.

MANAGEMENT ROLES:

In late 1960, Henry Mintzberg (Author on business and management), determine the
roles of management, which are consistence of 10 roles divided into 3 basic aspects.

INTERPERSONAL ROLES: (Communications Roles)

i. Figurehead: it is a like a Symbolic head, who is required to perform a numbers of

routine duties such as factory supervisor.

ii. Leader: Responsible for the motivation and direction of employees.

iii. Liaison (Cooperation): Maintain a network of contacts, who provide favors and
information to others.

INFORMATIONAL ROLES: (Data handling roles)

iv. Monitor: Collect information from outside the organization, serve as center of
internal and external information of organization.

V. Disseminator (person who spread news): Transmit information to the members of

organization.

vi. Spokesperson: Represent the organization to outsides, serve as expert on

organization industry.

DECISIONAL ROLES:

vii. Entrepreneur: Initiate and oversee new projects that will improve their
organization performance.

viii. Disturbance Handler: Responsible for the correction action when organization
faces unexpected disturbance.
ix. Resource Allocator: Responsible for allocating human, physical and other resources.

X. Negotiator: Discuss issues and bargain with other.

MANAGEMENTIAL SKILLS:

i. Technical Skills: (Deal with Job) The ability to apply specialized knowledge and
expertises in certain tasks. such as civil engineer or surgeons.

ii. Human Skills: (Deal with humans) The ability to work with others, understand and
motivate other people individually or in group

iii. Conceptual Skills: (deal with ideas) The mental ability to analyze and diagnose
(identify) complex situation and comeup with a better solution.

CHALLENGES & OPPORTUNITIES FOR OB

When it comes to organizational behavior, there are both challenges and exciting
opportunities to explore. Here are few challenges and opportunities.

1. Responding to economic pressure: Effective management is crucial in both

good and bad economic times. In good times, knowing how to keep your
employees happy and motivated is important. While in bad times, it's about
handling stress, making tough decisions, and finding ways to cope. Strong and
effective management helps organizations thrive in any economic climate.

2. Responding to globalization: Globalization involves working with a global

mindset, This means managing teams across cultures and borders. This includes
foreign assignments, working with diverse teams, and adapting to different
cultural and regulatory norms.

3. Managing Workplace diversity: "Workplaces are becoming more diverse, with

people from many different backgrounds and identities. Good management
welcomes and includes everyone, creating a positive and inclusive work
environment."

4. Improving customer services: Customer service is all about the interactions

between service employees and customers. The attitudes and behavior of
employees greatly impact customer satisfaction. To achieve this, it's important
to foster a culture that prioritizes responsiveness to customer needs.

5. Improving people skills: Being good with people is super important for
managers. Organizational behavior (OB) helps managers understand and predict
how employees will act in different situations. So, by improving their people
skills and using OB knowledge, managers can be more effective in their roles.
6. Working in network organization: "Today's organizations are increasingly
connected and networked. This shift changes the manager's role, requiring new
skills to motivate and lead virtual teams effectively. Managers must adapt to
these changes and learn new techniques to succeed in online environments."

7. Enhancing employment well-being at work: "With the rise of the global

workforce and advanced communication technology, employees are working
longer hours and struggling to disconnect from work. This has led to conflicts
with family life, making work-life balance a top priority for employees.

8. Creating a positive work environment: Creating a positive work environment

promotes employee engagement motivation and turnover reduction. When
employees feel valued and motivated they will be more engaged and fulfilled.

OB MODEL
 It is a basic structure that shows the relationship between variables at
different levels in the organisation.
 Organisation analyse behaviour of employees into three basic levels
known as OB model.
 The goal of studying organisation behaviour is to deliver and heart
outcomes for the organisation.
 The basic organisation behaviour model is built around inputs,process
and outcomes.