Service Engineering Operations Ford Motor Company

Customer Service Division PO Box 1904

Dearborn, Michigan 48121

November 21, 2024

TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DELIVERY HOLD - Emission Recall 24E05 – Supplement #2
Certain 2024 Model Year Mustang Vehicles Equipped with a 5.0L Engine
Body Control Module Software Update

New! REASON FOR THIS SUPPLEMENT

• Attachments: The technical instructions have been updated, which require the FDRS
application version to be at 42.5.6 or later.
• Labor Operations: Labor operations have been updated.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Flat Rock
Mustang 2024 November 15, 2023 through March 26, 2024
Assembly Plant
US population of affected vehicles: 5,499. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS EMISSION RECALL
In the affected vehicles, the Auto Start-Stop feature is not properly configured in the Body Control
Module (BCM). As a result, the Auto Start-Stop feature will not function as intended.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
update the software in the Body Control Module (BCM) using the latest level of Ford Diagnostic &
Repair System (FDRS). This service must be performed at no charge to the vehicle owner. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of
emission recall repairs before vehicle registration renewal. For vehicles registered in these states,
please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair
has been performed. These certificates may be obtained by contacting your regional office.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery, (towing, alternative transportation,) and mobile service should be made
available for all customers. Refer to the Rental and Claiming sections for further details.
This allowance may be claimed one time per VIN when the repair is completed.

 Copyright 2024 Ford Motor Company

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed in September 2024. Vehicles that were repaired under this FSA prior to
November 21, 2024, might not have received a complete repair. These VINs have been re-opened
and are now eligible for another repair under Dealer Bulletin Supplement #2.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory before
delivery.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

Customer Service Division

 Copyright 2024 Ford Motor Company

 Administrative Information
Page 1 of 3
Emission Recall 24E05 – Supplement #2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

• All repairs in this program have the following assessment level.
- Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS has been activated since July 25, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists has been available through https://web.fsavinlists.dealerconnection.com since July 25,
2024. Owner names and addresses have been available since August 19, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
emission recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

 Copyright 2024 Ford Motor Company

 Administrative Information
Page 2 of 3
Emission Recall 24E05 – Supplement #2

STOCK VEHICLES
• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2024 Ford Motor Company

 Administrative Information
Page 3 of 3
Emission Recall 24E05 – Supplement #2

CLAIMS PREPARATION AND SUBMISSION

• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24E05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24E05MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).

 Copyright 2024 Ford Motor Company

 Labor Allowances and Parts Ordering Information
Page 1 of 1
Emission Recall 24E05 – Supplement #2

New! LABOR ALLOWANCES

Description Labor Operation Labor Time
Update the BCM software using the latest FDRS release
24E05D 0.3 Hours
level.
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the 24E05MM 0.5 Hours
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
24E05PP 0.5 Hours
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2024 Ford Motor Company

 Mobile Service Repair Assessment
Page 1 of 2
NEW VEHICLE DELIVERY HOLD - Emission Recall 24E05
Certain 2024 Model Year Mustang Vehicles Equipped with a 5.0L Engine
Body Control Module Reconfiguration

Mobile Service Repair Assessment

Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.

Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.

Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair

Description of each level that is used to determine the overall assessment.

– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.

– Light Mobile Service

• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)

© Copyright 2024 Ford Motor Company

 Mobile Service Repair Assessment
Page 2 of 2
NEW VEHICLE DELIVERY HOLD - Emission Recall 24E05
Certain 2024 Model Year Mustang Vehicles Equipped with a 5.0L Engine
Body Control Module Reconfiguration

– Enhanced Mobile Service

• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.

– Advanced Mobile Service

• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs

– Wheel and Tire Mobile Service

• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.

– Not a Mobile Service Repair

• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

© Copyright 2024 Ford Motor Company

 Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Emission Recall 24E05

Mobile Repair / Vehicle Pick-Up and Delivery Record

VIN ____________________________ received (check one):

☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24E05 Field Service Action program.

☐ Mobile Repair – Date: _______________

OR
☐ Pick-up – Date: _______________

☐ Delivery – Date: _______________

Repair Order # Repair Order Date

Service Manager Signature Date

 TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
EMISSION RECALL 24E05-S2

CERTAIN 2024 MODEL YEAR MUSTANG VEHICLES EQUIPPED WITH A 5.0L

ENGINE — BODY CONTROL MODULE (BCM) SOFTWARE UPDATE

SERVICE PROCEDURE

IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, in the U.S. market only, will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject
and the claim will not be paid if the repairing technician is not certified in STST
Competency 10 FSA. See Electronic Field Communication (EFC) 15332 for more
details.

NOTE: Make sure the Ford Diagnosis and Repair System (FDRS) application version is at 42.5.6 or later,
before attempting this repair. FDRS versions prior to 42.5.6 will result in a failed software
reprogramming.

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.

1. Connect a battery charger to the 12 Volt (V) battery.

• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.

NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).

2. Log into FDRS.

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.

3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).

NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the BCM.

CPR © 2024 FORD MOTOR COMPANY

DEARBORN, MICHIGAN 48121
11/2024
 TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
EMISSION RECALL 24E05-S2

6. From the list on the RH side of the screen, select BCM - Body Control Module (BCM)
- Programmable Module Installation (PMI).

7. Click RUN. Follow all on-screen instructions carefully. When prompted by the FDRS, whether the
original module is still installed, select no. Hardware replacement is not necessary.

8. Disconnect the battery charger from the 12V battery once the configuration has completed.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2024 FORD MOTOR COMPANY

DEARBORN, MICHIGAN 48121
11/2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
September 2024

Emission Recall 24E05

Mr. John Sample

123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the
environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your
vehicle is equipped with an improperly functioning engine Auto Start-Stop system.
What is the issue? On your vehicle, the Auto Start-Stop feature is improperly configured in the
Body Control Module (BCM). Even if you previously received a software
update to address this concern, the condition may still exist.

What is the effect? The Auto Start-Stop feature is not functioning as intended. As a result, your
vehicle might not experience the fuel-saving feature of having the engine
automatically shut off when the vehicle comes to a stop under certain driving
conditions.

What will Ford and Software is now available to repair your vehicle. Ford Motor Company
your dealer do? has authorized your dealer to update the software in the Body Control
Module (BCM) free of charge (parts and labor).

How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do? Please call your dealer without delay to request a service appointment for
Emission Recall 24E05. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
emission recall.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Please disregard the previous owner letter

© Copyright 2024 Ford Motor Company

VEHICLE SALE NOTIFICATION FOR <Program Number>

If you no longer own this vehicle and do not know the current owner, no further action is required.

□ I no longer own this vehicle. Vehicle has been sold/transferred to:

Name

Address Number Street

City State Zip

What should you do? Ford Motor Company wants you to have this recall completed on your
(Continued) vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Ford Motor Company can deny coverage for any vehicle damage that may
result from the failure to have this recall performed in a timely manner.
Therefore, please have this recall performed as soon as possible.

Mobile Service Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

Do you need a rental Your dealer is authorized to provide a rental vehicle for your personal
vehicle? transportation at no charge (except for fuel and insurance) while your vehicle
is at the dealership for repairs. Please see your dealer for guidelines and
limitations.

What if you no longer Please complete and detach the perforated Vehicle Sale Notification at the
own this vehicle? bottom of page one (1) and return it in the included prepaid envelope if you
have sold the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.

What happens if you It is possible that:

do not have this • Your vehicle may not pass emission or smog tests that may be
service performed? required in your area.
• Your State Department of Motor Vehicles may not renew your vehicle
registration.
• Your emissions warranty may be reduced.

Can we assist you If you have difficulties getting your vehicle repaired promptly and without
further? charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.

© Copyright 2024 Ford Motor Company

This space intentionally left blank.

 Can we assist you Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
further? and Saturday 7:00 AM – 5:00 PM (Eastern Time).
(Continued)

California and The State of California and the Commonwealth of Massachusetts require the
Massachusetts completion of emission recall repairs before vehicle registration renewal. If
Registration your vehicle is registered in California or Massachusetts, it is subject to
Requirements these requirements.
When your dealer completes this emission recall repair, you will receive a
Vehicle Emission Recall Proof of Correction certificate. Please make sure
that you receive a certificate from your dealer and that you have it with
you when you renew your vehicle registration.
It is also important for you to know that the certificate should be
returned to the Department of Motor Vehicles (DMV) only if it is
requested by the DMV. Otherwise, this certificate is to be held by you
for your records.
To ensure your full protection under emissions warranty provisions, and to
avoid any inconvenience when renewing your registration, it is
recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be determined as a lack of proper maintenance of
your vehicle.

Thank you for your attention to this important matter.

Customer Service Division

© Copyright 2023 Ford Motor Company

Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Septiembre 2024

Campaña de emisiones 24E05

Sr. Juan Pérez

Calle Principal 123
Ciudad, EE. UU. 12345

Número de identificación del vehículo (VIN): 12345678901234567

Ford Motor Company lo valora como cliente y está comprometida con la calidad del vehículo y con la
preservación del medioambiente. Por esta razón, estamos realizando voluntariamente una campaña
para su vehículo, con el VIN que aparece más arriba. Su vehículo está equipado con un sistema
Auto-Start-Stop que no funciona correctamente.
¿Cuál es el En su vehículo, la función Auto-Start-Stop está configurada incorrectamente
problema? en el módulo de control de la carrocería (BCM). Incluso si previamente
recibió una actualización de software para abordar este problema, es
posible que el problema aún esté presente.

¿Cuál es el efecto? La función Auto-Start-Stop no funciona como debería. Como resultado, es

posible que su vehículo no experimente la función de ahorro de combustible
que permite que el motor se apague automáticamente cuando el vehículo
se detiene en determinadas condiciones de conducción.

¿Qué medidas En este momento se encuentra disponible un software para reparar su

adoptarán Ford y su vehículo. Ford Motor Company ha autorizado a su concesionario a
concesionario? actualizar el software en el módulo de control de la carrocería (BCM), sin
costo alguno (piezas y mano de obra).

¿Cuánto tiempo El tiempo necesario para esta reparación será de menos de medio día. Sin
tomará? embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.

¿Qué debe hacer? Llame a su concesionario lo antes posible para solicitar una cita de servicio
para realizar la Campaña de emisiones 24E05. Proporcione el VIN a su
concesionario, el cual está impreso junto a su nombre, al comienzo de esta
carta.
Para esta campaña de emisiones, Ford no emitió instrucciones de dejar de
manejar el vehículo.

© Copyright 2024 Ford Motor Company

NOTIFICACIÓN DE VENTA DE VEHÍCULO PARA <Número de programa>

Si ya no es el propietario de este vehículo y no conoce al propietario actual, no es necesario que realice
ninguna acción.

□ Yo ya no soy propietario de este vehículo. El vehículo se vendió/transfirió a:

Nombre

Dirección Número Calle

Ciudad Estado Código postal

¿Qué debe hacer? Si aún no tiene un concesionario para realizar el servicio, puede acceder a
(continuación) ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ignore la carta al propietario anterior.
Ford Motor Company le recomienda realizar esta campaña en su vehículo.
El propietario del vehículo es responsable de realizar los arreglos para llevar
a cabo el trabajo.
Ford Motor Company puede negar la cobertura en caso de que el vehículo
hubiese sufrido daños por no haber realizado la campaña de manera
oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes
posible.

Servicio móvil El servicio Ford Mobile lo ofrecen los concesionarios participantes;

comuníquese con su concesionario para obtener más detalles.
Servicio de retiro y El servicio complementario de retiro y entrega de vehículos también podría
entrega estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Necesita un Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su

vehículo de alquiler? transporte personal sin costo (excepto el combustible y el seguro) mientras
su vehículo se encuentre en reparación. Comuníquese con su concesionario
para conocer las pautas y limitaciones.

¿Qué pasa si ya no Si vendió el vehículo, llene y desprenda la notificación de venta del vehículo
es el propietario del al final de la página (1) y regrésela en el sobre prepagado que se incluye.
vehículo? Recibió este aviso porque las regulaciones del gobierno exigen el envío de
notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.

¿Qué sucede si no Es posible que suceda lo siguiente:

realiza este servicio? • Es posible que su vehículo no pase las pruebas de emisiones o de
humos que se exigen en su región.
• Es posible que el Departamento estatal de vehículos motorizados no
renueve el registro de su vehículo.
• La garantía de emisiones podría disminuir.

¿Podemos hacer algo Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
más por usted? comuníquese con el Gerente de Servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes (CRC) Ford al 1-866-436-
7332 y uno de nuestros representantes con gusto lo atenderá. El CRC está
abierto de lunes a viernes de 8:00 a. m. a 11:00 p. m. y los sábados de
8:00 a. m. a 8:00 p. m. (hora del este). Si es usuario de TTY/TDD,
comuníquese con el CRC al número que se menciona, mediante el servicio
de retransmisión de telecomunicaciones, para esto, marque el 711.
© Copyright 2024 Ford Motor Company

Este espacio se dejó en blanco

intencionalmente.
 ¿Podemos hacer algo Si desea comunicarse con nosotros a través de Internet, nuestra dirección
más por usted? es ford.com/support.
(continuación) PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).

Requisitos para el El estado de California y la mancomunidad de Massachusetts exigen llevar

registro en California a cabo las reparaciones de las campañas de emisiones antes de renovar el
y Massachusetts registro del vehículo. Si su vehículo está registrado en California o en
Massachusetts, está sujeto a estos requerimientos.
Cuando su concesionario finalice esta reparación de la campaña de
emisiones, recibirá un certificado de prueba de corrección de la campaña de
emisiones en el vehículo. Asegúrese de que el concesionario le entregue
un certificado y consérvelo para presentarlo al momento de renovar el
registro del vehículo.
También es importante que sepa que el certificado se debe devolver al
Departamento de Vehículos Motorizados (DMV) solo si el DMV lo
solicita. De lo contrario, este certificado debe quedar con usted, para
sus registros.
A fin de asegurar protección total conforme a lo estipulado en la garantía de
emisiones y para evitar cualquier inconveniente al renovar su registro, se
recomienda que lleve el vehículo a servicio tan pronto sea posible. Si no lo
hace, podría considerarse como una falta de mantenimiento adecuado del
vehículo.

Gracias por su atención en este asunto sumamente importante.

División de Servicio al Cliente

© Copyright 2023 Ford Motor Company