Pine Labs Program Manager
Uploaded by
Nitesh TiwariPine Labs Program Manager
Uploaded by
Nitesh TiwariNitesh Tiwari
+91 9011437984
[email protected]
Bangalore Technical Program Manager
Iamtiwarinitesh
SUMMARY
Innovative and detail-oriented Technical Program Manager with over 3+ years of experience in successfully managing projects from design
to launch. Skilled at translating complex customer needs into actionable requirements and spearheading multidisciplinary teams to deliver
high-value projects. Proficient in product development, resource planning, risk analysis, and client relationship management.
KEY SKILLS
• Product Development & Project Management • Resource Planning & Estimation • Plan Procurement Management
• Risk Analysis & Mitigation • Client Relationship Management
• Training & Development • Cross-Vertical Team Leadership • Feature Integration
TECHNICAL SKILLS
Databases: Oracle, PostgreSQL, MongoDB
Programming Languages: JavaScript, Python, Java, C, SQL, PHP, React,Django
Integrated Development Environment: Eclipse, NetBeans, and IntelliJ IDE
Operating System: Linux, Windows, and Mac
PROFESSIONAL EXPERIENCEAL EXPERIENCE
Tool: Excel,Google Sheet, R,Big Query
PM Tools: Microsoft Project,Asana,Trello,Excel,jira,SmartSheet
PROFESSIONAL EXPERIENCE
Associate Program Manager Sep '2- Presen
Pine Labs Bangalore, IN
Technical Program Management
• Increased gift card redemptions on airline websites and mobile apps by 20% by implementing a streamlined check-out system tailored
to airline requirements.
• Gathered a significant overhaul of the user experience and interface for airline gift card solutions, achieving a 95% increase in user
satisfaction
• Introduced a recommendation feature that boosted the average order value of gift cards by 35%.
• Improved project efficiency and ensured timely, budget-compliant project completion by collaborating with business analysts and
project managers
• Applied Scrum methodology to effectively manage more then 5 project at once and execute projects successfully.
• Collected data-driven feedback from airline partners and users to continuously refine product features and align with business
objectives
Technical Project Manager Jun '2 - Sep '2
Emeritus & Gloify Bangalore, IN
Project Management & Team Leadership
• Directed multiple software development projects , ensuring all deliverables adhered to project timelines, resulting in a 10% increase in
the on-time delivery rate to 98%
• Correlated cross-functional teams, including developers, designers, and QA testers, to deliver high-quality software solutions,
improving team efficiency by 25%
• Supervised regular sprint planning, reviews, and retrospectives to ensure continuous improvement and alignment with project goals,
enhancing team performance by 15%
• cooperated with stakeholders to define project scope, objectives, and deliverables, achieving a 95% stakeholder satisfaction rate
• Identified and mitigated project risks, ensuring minimal impact on project timelines and deliverables, reducing project risk occurrences
by 40%
• Facilitated effective communication between team members and stakeholders, ensuring clear understanding of project requirements ,
improving communication efficiency by 20%
Technical Project Manager Aug '2- Jun '2
Techjet.Ai Bangalore, IN
Project Management & Team Leadership
• Spearheading a team of 5 comprising 3 developers, Content Specialist & Designer while managing check-out section for food delivery
division
• Enforcing the overhaul of the entire user experience and user interface during the checkout
• Deploying the recommendation feature to achieve an increase of 32% in the average order value
• Ensured timely & cost-effective project completion by partnering with business analysts & project managers, leading to consistent
adherence to timelines & achieving significant cost savings through skilled stakeholder management, effective communication, &
resource optimization
• Collaborating with the marketing research team and developers for developing the market requirement document for the check-out
section
• Collecting data-backed feedback from users to bring continuous improvements & launching 6+ new product features
• Executing the launch of 3 new integrated payment gateways to provide users with more flexibility in payments
Project Coordinator May '2- Mar '2
Techis India Pvt Ltd
Successfully managed and delivered multiple tech projects by overseeing timelines, budgets, and team collaboration.
Bridged the gap between technical teams and stakeholders to ensure efficient project execution and objective fulfillment.
Software Engineer Aug '2- Mar '2
Techis India Pvt. Ltd. Bangalore, IN
• Gained hands-on experience in React,Python Django by liaising with the technical team of 20
• Assisted the software engineering team in delivering 15+ new backend features and 3 FullStack application
EDUCATION
Master's Of Business Administration Mar '2- Jan '24
Liverpool Business School United Kingdom, Uk
• Course Modules
• Market Research for B2B 0-1 Product | User Research for a 0-1 Product | Create Artefacts
• User Design for 1-N Product | Prototyping | MVP + Usability Testing | Product Analytics | Excel & SQL
• Growth, Engagement| GTM Strategy | Product Planning & Development | Tech 101 for PMS
Bachelor of Technology in Information technology Jun '1 - Jun '2
University of Mumbai Mumbai, IN
• Secured 7 CGPA
CERTIFICATIONS
• Diploma in Software Engineering
• Google Project Management
• Google Data Analytics
ADDITIONAL INFORMATION
• Languages: Hindi, English, Marathi
• Interests: Reading, Music, Gym
PROJECTS
Domain: Medical Application | Sep '23
Project: Development of a Telemedicine Application
• Project Scope: Spearheaded the development of a telemedicine application to facilitate virtual consultations between patients and
healthcare providers.
• Research and Planning: Conducted extensive market research to understand user needs, regulatory requirements, and competitive
landscape.
• Stakeholder Collaboration: Collaborated with healthcare professionals, regulatory bodies, and IT teams to define project requirements
and compliance standards.
• Development and Testing: Oversaw the development team in building secure, HIPAA-compliant video conferencing, chat, and
electronic health record (EHR) integration features.
• Quality Assurance: Managed comprehensive testing phases, including user acceptance testing (UAT) with healthcare providers and
patients to ensure usability and functionality.
• Launch and Monitoring: Coordinated the application launch, implemented a feedback loop for continuous improvement, and
monitored usage metrics and user feedback post-launch.
• Results: Successfully launched the application within the projected timeline and budget, achieving a high adoption rate among
healthcare providers and positive feedback from patients.
Domain: Multi-vendor Platform | Sep '23
Project: Launch of Multi-Vendor Marketplace
• Led the project team in developing a multi-vendor marketplace from scratch.
• Defined project scope, goals, and deliverables in collaboration with key stakeholders.
• Managed vendor onboarding process, ensuring compliance with platform standards.
• Implemented secure payment gateway and logistics integration.
• Monitored project progress, using agile methodologies to manage sprints and deliverables.
