SA4 Reviewer
SA4 Reviewer
The people around you who have been working in 9. Canteens (Factories & Schools) – Serve large
volumes of pre-portioned meals quickly in a self-
the hospitality industry longer than you have great
service setup.
source of information. Always ask when you don't
understand something. Ask where there is a good 10. Hospitals & Nursing Homes – Cater to diverse
source of information or the best place to start dietary needs, with nutritionists assisting in meal
looking. planning.
Trainers with hospitality industry experience can Prepares meals for restaurants, room service, and
help source knowledge. functions.
TESDA offers short courses and seminars with Plans menus and ensures timely food service.
guest chefs and industry experts. Coordinates with suppliers for ingredients and kitchen
Identify local sources of information. supplies.
Subscribe to magazines, journals, and newsletters.
Join mailing lists for seminars, industry training 2. Food & Beverage Service
days, and cooking schools. Manages dining areas, table setups, and customer
service.
INDUSTRIES ASSOCIATED WITH HOSPITALITY Works with the kitchen to ensure timely food and drink
service.
The hospitality industry collaborates with tourism,
entertainment, and visitor centers to provide accommodation,
Handles functions and conferences.
food, and beverages. Each industry has unique requirements:
3. Room Service
Tourism: Food and accommodation are essential in
Takes and delivers guest food and beverage orders.
planes, ships, and trains, with meals scheduled to fit
Ensures meals are served efficiently to hotel rooms.
tour plans.
Visitor Centers: Convention centers and tourist
4. Front Office
attractions offer food services tailored to event
schedules.
Acts as the reception, handling guest reservations and 4. Some staff training
check-ins.
Manages billing, deposits, and guest accounts. Third-year Apprentice Cook
Small Establishment
Head Chef
1. Menu planning and standard recipes
2. Hiring and firing of staff
A small establishmerit may seat up brigade and apprentices 3. Costing and budgets
depending on the style of service. 4. Staff training
5. Promotions and advertising (if the chef is the owner)
6. Some preparation and cooking
Head Chef may also be the owner.
1. Menu planning and standard recipes Second Chef
2. Hiring and Firing of staff ( kitchen and front of house) 1. Assisting the head chef with menus and standard
3. Staff members recipes
4. Food ordering 2. Staff rosters
5. Costing and budgets 3. Food ordering
6. Staff training 4. Some preparation and cooking
7. Promotions and advertising ( if the chef is the owner) 5. Staff training
8. Some preparation and cooking 6. Head chef's duties when he is not around
1. Oversees the entire kitchen operation. 10. Patissier (Pastry Chef) is responsible for all baked
2. Plans menus and creates recipes. items including breads, pastries and desserts. Unlike
3. Manages food costs, inventory, and supplier relations. the other Station Chefs, the Pastry Chef is not
4. Ensures quality control and food safety compliance. necessarily under the Sous Chef's supervision.
5. Supervises kitchen staff and assigns duties.
SUB-STATIONS OF PATISSERIE:
Sous Chef (Second-in-Command) 1. Boulanger (Bread Baker), under the supervision of
1. Assists the Executive Chef in daily operations. the Pastry Chef, is responsible in making breads, rolls
2. Supervises kitchen staff and ensures smooth and baked dough for other menu items.
workflow. 2. Confiseur, under the supervision of the Pastry Chef,
3. Oversees food preparation and presentation. is responsible in making candies and petits fours.
4. Handles kitchen operations when the Executive Chef
is absent. 3. Glacier, under the supervision of the Pastry Chef, is
responsible in making chilled and frozen desserts
Chef de Partie (Station Chef)
1. Manages a specific section (e.g., grill, pastry, sauces).
2. Prepares and cooks dishes according to restaurant
standards.
3. Ensures efficient workflow in their assigned station.
Don’t purée 10L of soup with a
small hand blender—inefficient
and risks burnout.
Use a paddle, not a whisk, to
cream butter and sugar—whisks
can bend or break.
Avoid overloading machines, as this is a common
cause of equipment failure.
Use color-coded cutting boards to prevent cross-
contamination:
o Red – Raw meat
o Green – Vegetables
o Blue – Seafood
o (Additional colors may be used for other food
types)
The purpose of this system is to reduce the risk of cross-
contamination of foods.
SAFETY WITH FOOD: WASHING BEFORE CUTTING 8. If your knife falls off the bench, never attempt to catch
Almost without exception, it is recommended that you it.
wash vegetables and fruits as the first process in their 9. Wash your knives between tasks. Cross-
preparation.
contamination can occur through using unclean tools.
Exceptions include:
10. Always wash and dry your knives with your hand
Mushrooms
Leeks towards the back of the knife away from the cutting
Possibly celery edge.
Some lettuces 11. When you are not using your tools, they should be
Some Asian-style vegetables
stored in a suitable toolbox
The reason for this is to remove foreign materials such as: 12. When you are transporting your knives, they should be
Dirt, sand, grit
Sprays in a toolbox or a knife
Anything that may have fallen on the product
before or after harvest KNIVES AND TOOLS OF THE TRADE
Insects, slugs, snails, and their waste Neither a borrower nor a lender be. Chefs should look after
Not only is it easier to remove foreign materials at this stage, their knives and tools, as no one else will care for them as a
but also the cut surface will remain clean. chef would. You would not want to lend your knife to
CONTROLLED CUTTING, SLICING AND CHOPPING someone only to see them cut directly into a stainless-steel
Efficiency and quality: Cutting, slicing, and chopping bench without using a chopping board.
take up much of food prep time, so mastering these
skills is key to working efficiently and minimizing Keep your knives clean and sharp.
waste. Store them in a lockable toolbox when transporting
Sharp tools are best: Sharp knives and tools make
them from work to home or school.
the job easier and produce better results, but they also
come with the risk of injury. Good-quality knives are very expensive; it is
Prevent cuts by: recommended to engrave your name on them to
o Developing and using correct cutting identify them as yours.
techniques.
o Choosing the right tool for the task.
o Taking care and attention when cutting.
GENERAL SAFETY
Care must always be taken when handling sharp tools.
Safety must never be jeopardized for the sake of improved
speed. As a general rule, the only place where you need your
knives is at your workbench. Although there are exceptions to
this, they are minimal.
1. Use the correct knife for the task at hand.
CARING FOR YOUR KNIFE
2. Always cut away from yourself.
A whetstone is a sharpening stone used to put an edge on a
3. Always cut on a cutting board. Do not cut on glass,
dull knife blade. To use a whetstone:
marble or metal.
4. Keep knives sharp. A dull knife is more dangerous Place the heel of the blade against the whetstone at
KNIFE SELECTION
The correct tool for the job makes the task safer and easier.
Do not use a knife that is too big or too small.
o A knife that is too big will be harder to
control.
o A knife that is too small will require too
much effort.
Boning and filleting are best carried out with a large-
bladed cook’s knife.
Paring and turning knives are usually used for
peeling, turning, and trimming fruits and
vegetables.
As a rule, if the job feels uncomfortable, then you are
probably using the wrong tool or the wrong
technique.
CUTTING TOOLS
Knives are among the most essential tools in the kitchen. A
sharp knife allows a skilled chef to work faster and more
efficiently. Over time, a chef will collect many specialized
knives. Below are the most basic knives and sharpening
tools used in a professional kitchen.
HAND TOOLS
These are used primarily to aerate and remove impurities from PROCESSING EQUIPMENT
dry ingredients and drain or puree foods.
It includes both electrical and non-electrical mechanical devices
used to chop puree, slice, grind or mix foods. Before using any
of this equipment, be sure to review its operating procedures
and ask for assistance, if necessary.
BUFFET EQUIPMENT
HEAVY EQUIPMENT
.
SAFETY EQUIPMENT
CUTTING ACTIONS
It is al so known as horizontal slicing or cutting a pocket into
SLICING meat, poultry or fish. It is done by opening your hand and your
fingers arched upward, hold the item to be cut firmly in the
Shang may be done using either of two different actions, center of your palm. Holding the knife parallel to the table, slice
depending on the food being cut. When slicing meats or a pocket to the desired depth or cut through the item
shredding larger leafy vegetables, the knife is drawn back completely.
and down through the food, then lifted forward again to
repeat the action. The slicing of most vegetables is done by
keeping the tip of the knife on the board and pushing
forward and down, then lifting the heel of the knife while CHOPPING
drawing it back for the action to be repeated. In this action, the
knife is raised only enough to clear the top of whatever is It is done using a large-bladed cook's knife with the point of
being cut. To slice is to cut a food item into relatively broad, the blade remaining on the cutting board while the handle
thin pieces. Slicing is typically used to create particular cuts end is raised and lowered to chop the food. The hand not
such as chiffonade, rondelle, diagonal, oblique, roll cuts, holding the knife handle is held on the back of the knife
and lozenges. towards the point end. Because one end of the knife stays
in contact with the board, it assists with control. This action
1. Chiffonade is used to chop herbs or any food that is to be cut so small
It is a preparation to finely slice or that the shape is not easily seen. To chop is to cut a food
shred leafy vegetables or herbs used item into small pieces where uniformity of size and shape
as a garnish. It is done by stacking is neither necessary nor feasible.
several leaves on top of each other and
rolling them tightly like a cigar. Using a
sharp knife, make fine slice across the 1. Hache
leaves while holding the leaf roll tightly. It is a Fre nch term that describes
foods that have been chopped with a
2. Rondelle lifting and chopping action as would be
It is also known as round cut. It is a employed with a cleaver. The hand not
disk-shaped slice of cylindrical vegeta holding the tool is kept well clear.
bles or fruits. It is done by placing the
item on a cutting board and making
even slices vertically to the item being 2. Coarse chopping
cut. The proced ure is identical to that used for slicing but without
the emphasis on uniformity. Coarsely chopped pieces should
measure approximately ½ inch x ½
3. Diagonal inch x ½ inch. It is done by gripping
It is an elong ated or oval-shaped slice the knife as for slicing. Hold the item
of cylindric vegetables or fruits. It is being chopped with your other hand. It
produced with a cut similar to rondelle may not be necessary to use your
except that the knife is held at an angle finger as a guide because uniformity is
to the item being cut. It is done by not important.
placing the item on a cutting board and
positioning the knife at the desired
angle to the item being cut and sliced it
evenly.
1. Mincing
CUTTING STICKS AND DICING It is done by placing the item on a
cutting board. Diced the item and with
To dice is to cut into cubes. Before an item can be diced, a flat hand. hold the knife's tip on the
it must be cut into sticks such as julienne and batonnets. cutting board. Using a rocking motion,
These sticks are reduced through dicing into cuts such as mince the item with the heel of the
brunoise, small dice, medium dice, large dice, macedoine, knife.
jardinière, and paysanne.
1. Julienne TOURNER
Describes match-like sticks of It is a French term for "To Turn", a cutting technique that
vegetables or fruits, The correct size is results in a football shaped product with seven equal sides and
2 mm x 2 mm x 10 mm; however, a flat ends. The most common size is 2 inches long and 1 to 15
finer julienne is very common. This is inches in diameter. This procedure is very complicated than any
usually longer and thinner than the other cuts and it takes practice to produce good result.
traditional product.
1. Tourne Knife
It is used to c ut curved surfaces or
tourne vegetables.
2. To tourne
vegetable is to cut the
2. Brunoise item being turned into
It is the finest of dice. It is 2 mm x 2 mm x 2 mm and is used as 2 inches pieces.
a garnish. Sometimes diced onion is required to be as fine as Each piece should have
this. flat ends. Peeling is
optional because in
most cases the item's entire surface area is trimmed Carrot and onion peelings are not recommended
away. Holding the item between the thumb and for stocks:
forefinger, use a tourne knife to cut seven curved o Onion skins impart a bitter flavor.
sides on the item, creating a flat-ended, football- o Carrot peelings make stock cloudy.
shaped product. Off-cuts should be used instead of cutting mirepoix
for stocks.
PARISIENNES You should also be aware of cost savings through careful use
It is to cut fruits and vegetables into uniform spheres of off-cuts and trimmings and efficient energy use:
using a melon ball cutter or parisienne scoop. Melon ball cutters
are available in different sizes. Turn down or switch off unused gas flames.
Combi-ovens need only five minutes to reach the
To make a uniform sphere using a parisienne scoop is desired temperature.
to cut each scoop with a pressing and twisting motion. Make o Do not preheat longer than necessary.
the cuts as close as possible in order to minimize trim loss.
o Turn off if not in use for 15 minutes or
more.
FUNDAMENTAL PREPARATIONS
Keep fridge and cool room doors closed to prevent
During the time spent organizing and preparing
cold loss.
food, you will be required to attend to a diverse range of
o Lost cold increases energy use.
preparations. Some of these will be precision cuts of
ingredients that are required for the service period, while
o Higher temperatures reduce food shelf life
others may be combinations that become part of a finished and increase risk.
dish. Some items may be sweet, others savoury, some
cooked, others raw; some may be sauces and other ORGANIZED EFFICIENCY
garnishes. As you can see, the range of tasks you perform is
diverse. Because of this, you need to structure your
Here is a list of some preparations that you may be workload. You must develop organizational skills to
required to produce. It is not prescriptive, nor is it complete all required tasks within the available time and to
exhaustive: an acceptable standard.
batters, pesto, flavoured oils, whipped cream, crème
fraiche, juicing, spice mixes, clotted cream, dips, diced MULTI-TASKING
onion, chopped or picked herbs, croutons, dressings, It is essential to develop the ability to do several tasks
blanched and refreshed foods such as pastas or simultaneously. Everyone in the food service industry must
vegetable portions, peeled fruits to be used for do this. You should also be thinking ahead about what needs
garnishes, salad components made with a meat slicer to be done next while working on each task. Employers
such as shaved parmesan, bacon lardoons, cleaned expect efficiency and seek employees who can multi-task
prawns, crumbed foods, crepes and general vegetable effectively.
preparations. For example, when preparing a Caesar Salad:
Lettuce could be draining.
When you begin, the basic preparations that you will be Garlic flavor infusing into oil (which is heating for
required to make may include such simple tasks as picked croutons).
and chopped herbs, lemon wedges or slices, segments of Egg coddling while you cut croutons.
citrus fruits, croutons or clarified butter.
Multi-tasking can also mean preparing similar ingredients
As you become more experienced and develop greater for multiple recipes at once, such as:
knowledge and skills, the preparation list will appear very
different. The list may then include more complex work such Finely diced onion for rice pilaf.
as flavoured oils, dressings, and a range of batters, Diced onion for soup.
gravlax, pastes, mousses and dips. Sliced onions for salad.
Pastry products.
Foods that must cool or set before the service Store food that do not require refrigeration in
period. containers that are sealed or wrapped with plastic
film to prevent contamination from airborne
SEQUENCING WORK TO SAVE WORK contaminants.
When you are preparing vegetable cuts it is not always
necessary to wash the cutting board between vegetable You should label all foodstuffs with the product
varieties. If consideration is given to the order that the name and the production date, so that anyone can
vegetables are prepared, then a lot of unnecessary washing clearly identify it.
up may be avoided. This does not mean that good food
handling or hygiene practices should be ignored, but rather All products that you store in the freezer should be well
that, if thought is given to the order of preparation, the wrapped to avoid freezer-burn and be labelled and dated.
process is more efficient.
This will help to maintain the operating temperature of the GATHERING AND STORING
cool room, and put other food already stored in it at risk. Suitable crockery should be gathered and stored in
If a blast-chiller is not available, cool hot food on a trivet plate warmers or chilled, depending on the required
before storing them in fridges or cool rooms. temperature.
It is important to do this early enough to allow TOOLS FOR CONTROLLING PORTION SIZES
crockery to reach appropriate temperatures before There are several tools available for portion control:
service begins. Moulds for single-serve sizes.
Plates should be heated to approximately 60°C. This Ladles and spoons.
allows for some cooling during plating, while Accurate scales.
maintaining the temperature of the food. Using these tools allows for precise control over food
Temperatures above 60°C are too hot for service portions.
staff to handle comfortably, risking dishes being
dropped. PORTIONING TRAYS AND PREPARED FOOD
Some crockery should be stored at room When portioning food on a tray, carefully mark out the
temperature, while others (such as those for ice- tray before making cuts. Incorrect first cuts can reduce
cream or frozen sweets) need to be chilled. the total number of portions.
During busy service, it’s more efficient to use pre-
PLANNING YOUR WORK: PREPARING A CHECKLIST portioned food, rather than measuring each portion
In order to be well prepared, it is a good idea to plan how you individually at the time of service.
will ensure the everything is ready by service time.
Unless you are very familiar with the section of the kitchen in EXAMPLES OF PRE-PORTIONED FOODS
which you working, you will probably need to get a copy of the Rice: Can be pre-portioned using moulds and stored.
menu and the recipes for ead dish. Pasta: Can be portioned and stored as individual
Carefully work your way through the menu and refer to the serves (e.g., spaghetti or fettuccine wound into
recipe sheets for ead dish that you are responsible for. List all portions).
of the foods that are needed to prepare thos dishes, including Gnocchi: Can be pre-counted or weighed.
sauces and garnishes. Meats: Slivers, slices, or medallions should be
weighed or counted to ensure they meet the
Follow this up by estimating how much of each you will need. standard recipe weight.
Meat patties in fast food outlets are made to a
predetermined size.
ARRANGING FOOD ITEMS TO AVOID DELAYS IN SERVICE
The layout of preparation items is crucial for a smooth, DEALING WITH SHORTAGES OF INGREDIENTS
delay-free service. In cases of shortages, contingency plans must be
Items likely to be popular should be placed front and made:
center, while less frequently needed items should be o Divide remaining ingredients across portions
towards the sides and corners. (e.g., slightly smaller portions).
These foods are generally kept in a cool well without lids o Balance with extra servings of another item
for speed of service. (e.g., more garnish).
Once a workable layout is found, it should remain the o If this isn’t possible, consider removing the
same for consistency. This helps in: dish from the menu for that service period
and communicate with service staff to
Finding items quickly (even blindfolded). minimize customer dissatisfaction.
Noticing if something is missing.
Improving efficiency during service. PRESENTING FOOD ATTRACTIVELY
Expensive ingredients, though well-prepared and
PORTIONING FOOD ACCURATELY perfectly cooked, can be unimpressive if not
Portioning is necessary to ensure every diner receives presented well.
the same quantity of food, particularly for items Consider:
beyond basic garnish cuts. o Eye appeal
Control of portion sizes is critical in any food o Colour contrast
business. Customers do not appreciate variation in o Service temperature of food
portion sizes, as: o Appropriateness of crockery.
o Those receiving smaller portions feel Use classical and innovative presentation
cheated. techniques, but ensure they are suited to the type of
o Those receiving larger portions may feel service being conducted.
guilty.
o The owner wants satisfied customers and PRESENTATION PRINCIPLES
consistent dish costs. Key principles to enhance the appearance and appeal of food:
Variety of colour
COST IMPACT OF INACCURATE PORTIONS Variety of shape
If portions are 10% larger than they should be, only 9 Contrasting textures
portions can be served instead of 10, leading to a Clarity
10% reduction in potential profits. This could harm Height
the business, potentially leading to bankruptcy in a Gloss
competitive industry. Balance
1. COLORS Now imagine the same soup garnished with some crispy fried
Contrasts in colors are crucial for eye appeal. Bright, vibrant noodles or vegetable chips resting on top, adding height,
splashes of color catch the eye and add interest. The colors texture, and color.
of presented food should be distinct to help the diner identify
the ingredients. 7. GLOSS
Soy sauce in stir-fry can dull the bright colors, Gloss is a very important feature of presentation. Foods that
causing them to merge. shine have the appearance of being fresh or recently served.
Garnishing with contrasting colors can improve the Gloss may be added by tossing food in oil or butter, brushing
appearance of dishes. it with oil or a dressing, or using a coulis for sweets.
For example, roasted red peppers, grilled stuffed
chicken breast on herb-flecked orzo, and a drizzle 8. BALANCE
of green pesto create a dazzling visual. Balance in a presented dish is important. This doesn't mean
Many hot foods, especially meats, poultry, and fish, symmetry, but that the dish is attractive to the eye. There
have little color, usually brown, gold, or white. This is should never be too much of any component, either in size or
why adding colorful vegetables is essential. number. Placement of items can be strategic or scattered. A
Green vegetables are popular because they add clean presentation is vital for the finished product to appear as
color contrast. intended.
Garnishing may not always be necessary, but it can
be important, as in the classic combination of broiled 9. PORTION SIZE
steak (brown) and baked potato (brown and white) Portion size affects food presentation and is important for
made livelier with a sprig of rosemary or parsley.. costing.
Match portion sizes and plates: A too-small plate
2. SHAPE makes the food look overcrowded, while a too-large
Variety in shapes and forms of ingredients or components plate makes the portion less desirable.
adds interest to the presentation. Harmony of flavors is Balance the portion sizes of the various items on the
essential, but variety in shapes makes the food visually plate, with meat, poultry, or fish as the main item,
appealing. usually larger than the accompaniments.