Government of India

Ministry of Communications
Department of Telecommunications
(Access Services Cell)
12th Floor, Sanchar Bhawan, 20 Ashoka Road, New Delhi -110 001.

File No: 800-26/2016-AS.II Dated: 23.03.2017

To

All Unified Licensees (having Access Service Authorization)/ Unified Licensees

(AS)/ Unified Access Services Licensees/ Cellular Mobile Telephone Service
Licensees.

Subject: Implementation of orders of Hon'ble Supreme Court regarding 100% E-KYC

based re-verification of existing subscribers- regarding

Hon'ble Supreme Court, in its order dated 06.02.2017 passed in Writ Petition (C)
No. 607/2016 filed by Lokniti Foundation v / s Union of India, while taking into
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cognizance of Aadhaar based E-KYC process for issuing new telephone connection"
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issued by the Department, has inter-alia observed that an effective process has been
evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers
for new subscribers. In the near future, and more particularly, within one year from today, a
similar verification ·will be completed, in case of existing subscribers." This amounts to a
direction which is to be completed within a time frame of one year.

2. A meeting was held on 13.02.2017 in the Department with the telecom industry
wherein UIDAI, TRAI and PMO representatives also participated to discuss the way
forward to implement the directions of Hon'ble Supreme Court. Detailed discussions
and deliberations were held in the meeting. The suggestions received from the industry
have been examined in the Department.

3. Accordingly, after taking into consideration the discussions held in the meeting
and suggestions received from telecom industry, the undersigned is directed to convey
the approval of competent authority that all Licensees shall re-verify all existing mobile
subscribers (prepaid and postpaid) through Aadhaar based E-KYC process as
mentioned in this office letter no. 800-29/2010-VAS dated 16.08.2016. The instructions
mentioned in subsequent paragraphs shall be strictly followed while carrying out the
re-verification exercise.

4. All Licensees shall intimate their exi~ting subscribers through advertisement in

print/ electronic me0-ia
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as well as SMS about the orders of Hon'ble Supreme Court for
re-verification activity and shall upload the complete details of this activity on their
website.
5. All Licensees shall device mechanisms to avoid public inconvenience as well as ·
long public queues. For this, the Licensees shall use/ share common device eco-system
through mutual agreements between them.

6. For re-verification through Aadhaar based E-KYC process, the Licensee shall ·
send a '.Verification Code' to the mobile number of the subscriber. Before initiating the
E-KYC process, the Licensee shall verify the 'Verification Code' from the subscriber so
as to confirm that the SIM card of mobile connection is physically available with the
subscriber. Only after this activity, the Licensee shall proceed for E-KYC process. After
completion of E-KYC process, before updating or overwriting the old subscriber detail
in database with data received through E-KYC process, the Licensee shall seek
confirmation from subscriber about the re-verification of his/her mobile number after
24 Hours through SMS. If the subscriber does not respond within 3 daylight hours to
SMS, the Licensee shall treat re-verification as positive and overwrite the subscriber
database by E-KYC process data. A sample Customer Application Form (CAF) for re­
verification is annexed as Annexure-1.

7. The Licensee may also re-verify more than one mobile connection issued by it in
one Licensed Service Area to a subscriber (not bulk connections) through a single E­
KYC process as mentioned above. The mobile number of each connection shall be
mentioned clearly at the top of CAF below 'Type of Connection' as mentioned in
sample CAF annexed at Annexure-I. However, to check the physical possession of all
such connection by the subscriber, 'verification code' shall be verified on each mobile
connection separately and confirmation through SMS post E-KYC process shall be
sought from the subscriber for each mobile connection separately.

8. The mobile connections which are used for data services only by the subscriber·
i.e., on which facility of incoming calls/SMS are not available, physical possession of
SIM card of such connections by the subscriber shall be verified through sending
'verification code' on alternate mobile number submitted by the subscriber (while
issuing the connection initially), before following E-KYC process.

9. Once a subscriber is re-verified and the details in subscriber base are updated
successfully as per the E-KYC process, the Licensee can destroy the old CAFs of such re­
verified subscriber unless the Licensee is directed to preserve the same by the Licensor
or Law Enforcement Agencies or Judicial forums.

10. For issuing additional mobile connection to a re-verified subscriber, the Licensee
shall follow separate E-KYC process. However, verification of a subscriber is not
required in prepaid to postpaid conversion or vice-versa.

11. In partial modification of instructions issued for Aadhaar based E-KYC process
vide letter no. 800-?9 / 2010-V AS dated 16.08.2016, the additional verification by the
employee of the Licensee before activation of the mobile connection, is not required.
12. The Licensee shall submit the subscriber database of re-verified subscribers
through E-KYC process weekly to the concerned TERM Cell and such subscriber shall
be flagged as "re-verified" in the monthly subscriber database submitted to TERM
Cells. In addition to this, the Licensee shall also submit the LSA-wise details regarding
number of total subscriber and number of re-verified subscribers to the undersigned (on
e-mail id: [email protected]) weekly.

13. No penalty shall be imposed by TERM Cells for change in subscriber details viz.
name, address, etc., of a mobile connection on account of above mentioned re­
verification activity.

14. The instructions for use of E-KYC process in case of outstation customers and
bulk connections shall be issued separately.

15. The Licensee shall follow the above instructions strictly and should complete the
re-verification exercise of existing subscribers before 06.02.2018.

16. The subscriber acquired through Proof of Identity /Proof of Address (PoI/PoA)
documents based process during the period of this re-verification activity shall also be
re-verified though E-KYC process. For this, the Licensee, at the time of issuing
connection to such subscribers, shall intimate the subscribers about this re-verification
activity.

~~ ll1> I~
(Prashant ~r a)
ADG (AS-II)
Tele No.: 23354042/23036580
Copy to:

1. Home Secretary, Ministry of Home Affairs, New Delhi.

2. Secretary, TRAI, New Delhi.
3. DG, UIDAI, New Delhi.
4. JS, PMO, South Block, New Delhi.
5. Sr. DDG (TERM), DoT HQ.
6. All DDsG TERM Cells.
7. All Directors in AS Cell.
8. COAI/ AUSPI.
Annexure-I DRAFT

APPLICATION FORM FOR RE-VERIFIED MOBILE CONNECTION

USING e-KYC PROCESS

Unique Customer Application Form (CAF) No* - _ _ _ _ _ _ __

Passport size
Aadhaar Number of Customer* (As received from UIDAI): _ _ __ Photograph
Type of Connection*: Post-Paid/ Pre-Paid (As received
Existing Mobile Number (s): from UIDAI)

1. Name of the Subscriber* - - - - - - - - - - - - - - - -

(As received from UIDAI)

2A: Unique e-KYC response code (authorization) along with date & time stamp received from
UIDAI in respect of customer*

Unique response code*: ----

Date* : - - - - -·Time* :- - - - -

lB: Unique acknowledgement receipt number given by Licensee to customer (To be populated
by Licensee)*:- - - -

2. Name of Father/Husband* ---------------------~

3. Gender*: Male/Female 4. Date of Birth*

DD/MM/YYYY)
(As received from UIDAI) (As received from UID AI)

5. Complete Local Residential Address* (As received from UIDAI):

(Clo )/(D/o )/(S/o )/(W/o )/(H/o )_ _ _ _ _ __

House No/Flat No_ _ _ _ _ __ Street

Address/Village_ _ _ _ _ _ _ _ _ _ _ _ _ __
Locality/ Tehsil _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
City/ District_ _ _ _ _ _ _ _ _ _ _ __

Pin Code ­

6. Complete permanent residential Address of subscriber:

House No/Flat No Street
Address/Village --------------~

Locality/ Tehsil _ _ _ _ _ _ _ _ _ _ __
City/ District State/UT _ _ _ _ _ _ _ _ _ _ __

Pin Code ­ I I

7. Status of Subscriber*:- Individual /Corporate

8. Nationality*_ _ _ _ _ _ __

9. Photo ID Proof type (Driving Licence/ Voter ID Card/ Other (specify):(Deleted)

10. Address proof document type (Driving Licence/ Other (specify):(Delete~ '~
11. Number of Mobile connections held in name of Applicant (Operator-wise)* -_ _ _ __

12. Tariff Plan Applied* _ _ _ _ _13. Value A.dded Services Applied(if any) _ _ __

14. E-mail address (if any): _ _ _ _ _ _@_ _ _ _ _ _ _ __

15. Alternate Contact numbers, if any: Home: ___Business_____Mobile_ _ _ __

16. Profession of Subscriber : - - - - - 17. PAN/GIR:- - - - - - -

18. Details (Name, Address and phone number) of Local reference (Deleted)

19. To be filled in cases of Mobile Number Portability (MJ·J"P )

(A:) UPC (B) Previous Serlice Provider & Licensed Service Area Details: _ __

20. To be filled in cases of Post paid connections

(A) Form of Payment Cash ° Cheque 0 credit card 0 Debit card D
(B) If payment made by cash/cheque/credit card/debit card
(a) Bank Ne No. (b) Bank Name _ _ _ _ _ _ _ _ _ _ __
(c) Branch Name & Address_ _ _ _ _ _ _ _ _ _ _ _ _ _ __
/

Declaration by subscriber
(A) The information provided by me & the data received from UIDAI in my respect is
correct.
(B) This biometricauthentication can be treated as my signature.
(C) I am the existing user of mobile number(s) ............ and the SIM card(s) of these
mobile number(s) is/are under my possession.

Unique response code* (declaration): ____ Date* : _ _ _Time* :_ __

Fields to be filled by Service Provider/Authorized representative

21. IMSI No.* - 22. Existing Mobile Number*- _ _ _ _ _ _ __

23. Point of sale code* - - - - - - - - - 23A. Point of Sale Name*: _ _ _ __

(To be populated by Licensee) (To be populated by Licensee)

24. Point of sale agent name (As received from UIDAI)* _ _ _ _ _ _ __

24A: Point of sale agent Aadhaar Number* (As received from UIDAI): _ _ _ _ _ _ __

24B: Unique e-KYC response code along with date & time stamp received from UIDAI in
respect of POS agent*

Unique response code*: _ _ __ Date* : _ _ _ _ _ Time* :_ _ _ _ _ _ __

25. Complete Addr~~s of Point of Sale* (To be populated by Licensee):

House No/Flat No* _ _ _ _ _ __ Street

Address/Village- - - - - - - - - - - - -
 Locality/ Tehsil*
City/ District* _ _ _ _ _ _ _ _ _ __ State/UT*

Pin Code* ­

26. Name of local reference contacted by PoS at time of Sale(Deleted)

Fields to be filled by Service Providers before SIM activation

27. Name of local reference contacted at time of activation(Deleted)

28. Name & designation of the Employee of the Licensee activating the SIM on behalf of the
licensee* _ _ __

29. Details of Add on/Value Added facilities (like Internet, 3G, Call transfer facility, ISD
facility, GPRS, navigation, Tariff plan etc.) activated on the SIM Card _ _ _ _ __

Signature 0f Empl0yee 0f Lieensee wh0 is aetivating the SIM*(Deleted)

J

Date& Time*

*Mandatory fields

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