FRONT LOADER

WASHING MACHINE

WH1160F

USER GUIDE
NZ AU
 CONTENTS

Safety and warnings 5

Safety features 7
Control panel 9
Wash cycles 14
ActiveIntelligence™ 16
Detergent and softener 17
Wash preparation 20
Getting started quickly 22
Wash cycle options 24
Customising a wash cycle 27
Washer settings 32
Caring for your washer 34
Before you call for service 39
Fault codes 40
Troubleshooting 41
Manufacturer’s warranty 46
Customer care 48

Registration
To register your product visit our website: fisherpaykel.com/register
3
 SAFETY AND WARNINGS

! WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.

READ AND SAVE THIS GUIDE

When using your clothes washer, follow basic precautions, including the following:

General
z This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products
manufacturer’s warranty.
z A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the appliance until it has been repaired to avoid a risk of electric shock.
z Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
z This clothes washer is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they are supervised or given instructions on how to use the
washer by someone responsible for their safety.
z Keep children away from the washer while it is in operation.
z Supervise children to ensure they do not play with the washer or climb inside the drum.
z The washer should only be used for washing and rinsing of textiles where this
is indicated on the care label.
z Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
z Do not touch the door during a cycle as the door can become hot.
z When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washer.
z Do not touch or operate the machine with wet hands or with bare-feet.
z Do not open the detergent dispenser during the cycle as hot water may come out of it.

5
 SAFETY AND WARNINGS

z Read and follow the detergent manufacturer’s instructions carefully. Instructions on

how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
z Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so.
z Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
z The only user-removable parts of the washer are the inlet hose(s), dispenser drawer
and pump filter. No other parts are designed to be removed by anyone other than a
Fisher & Paykel trained and supported service technician.
z Do not overload your washing machine beyond its rated capacity.

MODEL CODE MAXIMUM CAPACITY* (KG)

WH1160F 11kg

*Capacity refers to the maximum dry weight of items the washer can wash at any one time

Disposal
z When disposing of the washer, it is recommended that the door is removed to
avoid children getting trapped inside, and that the electrical cable is cut off
close to the washer.

6
 SAFETY FEATURES

Keylock
KEYLOCK can be used to lock the buttons on your washer when not in use. This will avoid
accidental button pushes. Refer to ‘Control panel’ for more information.

Add a Garment
The ADD A GARMENT button can be used to interrupt the cycle to add or remove a garment
at any time during the wash part of the cycle (provided the wash temperature selected
is lower than 60°C). Water in the washer will be drained to a level where the door can be
opened, if necessary. Refer to ‘Control panel’ for more information.

Drum light
Your washer has a drum light to help assist you when loading and unloading your washer.
When you press POWER , the LED light in the drum will turn on. At the end of the cycle,
the drum light will turn on again for five minutes to help facilitate unloading.

Door lock
The door of your washer will lock when in REMOTE MODE and when you press and will
stay locked until the washer beeps at the end of the cycle, ensuring safety for you and your
family while your washer is operating.

To unlock the door during a cycle

You can open the door to add or remove

items during the wash by pressing .
The door will remain locked if the
temperature inside the washer is above 60°C
and/or the water level is above the bottom
of the door seal (a warning will be displayed
in these circumstances).

Your washer also has the following protective measures:

z Flood protection – turns off valves and turns pump on if a flood condition is detected.
z Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
z Excess suds protection – pauses to allow suds to break down before continuing the cycle.

7
 SAFETY FEATURES

Opening the door during a power failure

Do not attempt to do this if the water level in the washer is above the bottom of the door.
If there is a power failure during a wash cycle your washer will stop and the door will
remain locked.

Locate the pump filter cover at the bottom

1 right of your washer.

Place a coin or key in the slot and tilt it

2 upwards to lever the cover open.

Pull the door release tab down from the ring.

3 Use a screwdriver tip, pen or key to get a
good grip.

When power is restored, your washer will resume the interrupted wash cycle. If the cycle
doesn’t resume automatically, simply press POWER to restart your washer.

8
 CONTROL PANEL

1 4 78 !3

2 3 5 6 9 !0 !1 !2 !4

1 Power Press to turn the washer ON/OFF.

2 Keylock Press to disable all buttons on the control panel, except the
POWER button. This prevents accidental button presses.
3 SmartTouch™ Rotate to select your desired wash cycle.
Control Dial z Red LED illuminates to indicate the selected wash cycle.
4 Digital display Shows the following:
screen z Wash cycle icons and information based on dial selection.
z Wash cycle options and machine settings.
z Wash progress.
z Delayed start time of wash cycle.
z Notifications if an error is detected or a warning is necessary.
5 Adjust Press to navigate through the wash cycle options and settings,
and to increase or decrease the delay start time.
6 Options Press to access wash cycle options and washer settings.

7 Select Press to accept the selected option or any changes made, and
then return to the main screen.
8 Back Press to exit current display and return to the main screen.
Changes will not be saved if the button is not selected first.
9 Auto Dose Press to select MANUAL or AUTO DOSE dispensing of detergent
and softener.
!0 Wash Temp Press to increase or decrease water temperature.

!1 Spin Speed Press to increase or decrease spin speed.

!2 Optimise Press to select SPEED, ECO or QUIET.

Wash
!3 Start/Pause Press to start or pause the selected wash cycle.
Hold for three seconds to enable REMOTE (WiFi) mode.
!4 Add a Press to interrupt the wash part of the cycle to add or
Garment remove items.

9
 CONTROL PANEL

Add a Garment
Enables you to add or remove items during the wash stage of the cycle, under
certain conditions.

Press ADD A GARMENT, wait until you hear

1 the door unlock.

Press . Open the door and add or remove

2 items. Close the door and press to restart
the cycle.

Keylock
To turn KEYLOCK ON or OFF when the washer is powered on:

Press for three seconds.

When activated, the is illuminated.

To turn your washer on if KEYLOCK is ON and the washer is powered OFF:

Press POWER , then press and hold

for three seconds. This will activate the
control panel. Wash cycles and options can
now be selected.
If a button is pressed while KEYLOCK is
activated, beeps will be heard and
will flash.

10
 CONTROL PANEL

If KEYLOCK is ON and you want to pause your washer:

To pause your washer at any time during the

cycle, press and hold for three seconds
then press .

If KEYLOCK is ON and you want to power OFF your washer at any time:

Press POWER .

11
 WIFI CONNECTION & REMOTE MODE

Your appliance can be connected to your home wireless network and operated remotely
using the app.
Getting started
z Ensure your home WiFi network is turned on.
z You will be given step by step guidance on both your appliance and mobile device.
z It may take up to 10 minutes to connect your appliance.

On your mobile device:

1 Download the app from www.fisherpaykel.com/connect
2 Register and create an account.
3 Add your appliance and set up the WiFi connection.

Connecting to your home WiFi

Options
Active
Options
Intelligence
Active Press OPTIONS , the screen will show the
ON
Intelligence
default option ACTIVEINTELLIGENCE™.
1 ON

Scroll to SETTINGS using the ADJUST

buttons, press to confirm.

Settings
Settings
WiFi
OFF
WiFi Press ADJUST to scroll through the list of
OFF SETTINGS to WIFI OFF, press to select and
2 edit.
Press ADJUST or to select WIFI SETUP and
to confirm to start the setup process.

12
 WIFI CONNECTION & REMOTE MODE

Enabling remote mode

1 Press and hold for three seconds.

Remote REMOTE ENABLED will appear in the

enabled
Remote display screen.
enabled
2 REMOTE MODE is now enabled. Certain
functions of your washer can now be
accessed via the app.

For safety reasons, when REMOTE MODE is enabled the washer door will be locked. To open
the door disable REMOTE MODE.

Disabling remote mode

Remote
disabled
Remote
disabled
Remote
enabled

1 Press and hold for three seconds.

Remote
disabled
Remote
REMOTE DISABLED will appear in the
2 enabled
display screen. REMOTE MODE is now disabled.

13
 WASH CYCLES

Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.

MAX. WASH SPIN

CYCLE SUB-CYCLE DESIGNED FOR LOAD SIZE TEMP² SPEED
(kg) (°C) (rpm)
A faster cycle designed for 30 1400
Everyday 11
mixed loads with normal soil (Cold-60) (0-1400)
Everyday
A longer, hotter wash for 60 1400
Heavy 11
heavily soiled durable garments (Cold-90) (0-1400)
A cycle for normally soiled 40 1400
Cotton¹ 11
cotton garments (Cold-90) (0-1400)
Cottons
A cycle specifically designed 40 1400
Towels 6
for washing towels (Cold-90) (0-1400)
A gentle wash with more
30 500
Delicate water to care for lightly soiled 4
(Cold-40) (0-800)
Delicates delicate garments
A very gentle wash for extra 30 500
Handwash 1
special items (Cold-40) (0-800)
A cycle specifically designed
30 1100
Activewear for washing elasticated 2
(Cold-40) (0-1400)
Sportswear sports garments
A cycle specifically designed 40 1100
Sports 6
for washing sports garments (Cold-40) (0-1400)
A cycle for normally soiled
30 800
Easy Iron n/a garments with lower spin 6
(Cold-60) (0-800)
speeds to reduce creasing
Freshening up of new or very 30 800
Quick 15 2
lightly soiled garments (Cold-40) (0-1400)
Quick
Cleaning lightly soiled 40 1100
Quick 30 6
loads quickly (Cold-40) (0-1400)
A cycle specifically designed 40 1400
Sheets 6
for washing sheets (Cold-90) (0-1400)
Bedding A warm gentle wash and
40 800
Bulky slow spin for special care of 6
(Cold-90) (0-800)
bulky items
Items that require rinsing 1400
Rinse 11 Cold
and spinning (0-1400)
1400
Utility Spin Spinning wet items 11 n/a (500-
1400)
An extra hot cycle designed to 1400
Drum Clean n/a 90
clean your washer (1400)

14
 WASH CYCLES

MAX. WASH SPIN

CYCLE SUB-CYCLE DESIGNED FOR LOAD SIZE TEMP² SPEED
(kg) (°C) (rpm)
An extra hot concentrated 1400
Sanitise 11 75
wash with multiple rinses (0-1400)
Hygiene
A hot concentrated wash with 60 1400
Allergy 11
multiple rinses (40-90) (0-1400)
An extra gentle wash action
for machine washable woollen 40 800
Wool³ n/a 4
items that complies with (Cold-40) (0-800)
Woolmark Wool Care criteria
A normal wash action
with low temperatures to Cold 1400
Denim n/a 3
care for stretch denim and (Cold-40) (0-1400)
reduce fading
An extra delicate wash action 30 500
Silk n/a 1
with slow spin speed (Cold-40) (0-800)
A gentle wash action with a 40 500
Soft Toys 3-4 toys
slow spin for soft toys (Cold-40) (0-800)
A gentle wash action designed
to spruce up fabric sneakers. 40 500
Sneakers 1-2 pairs
Extra Care Add towels to cushion shoes (Cold-40) (0-800)
during the wash
A normal wash action for your
40 1100
Synthetics everyday synthetics and poly- 4
(Cold-60) (0-1100)
cotton blends
A cycle designed to remove
Steam Refresh n/a creases and light odours from 2 shirts n/a n/a
up to two shirts
¹COTTONS, MANUAL, 40°C, 1400 rpm with ECO selected is the recommended water and energy saving cycle for
normally soiled, everyday washing.
²Indicates the default temperature and range available for a cycle. For ACTIVEINTELLIGENCE™ cycles the range is
limited, if you require a different temperature ACTIVEINTELLIGENCE™ must be turned off.

³Woolmark Wool Care

The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machine washable wool products provided that
the products are washed according to the instructions on the garment label
and those issued by the manufacturer of these washing machines M1766.

15
 ACTIVEINTELLIGENCE™

Your washer has ACTIVEINTELLIGENCE™ technology that optimises the wash cycle to clean
your laundry more effectively and efficiently.

ACTIVEINTELLIGENCE™ technology allows the washer to:

z Sense both the size and soil level of your wash load.
z Dispense the right dose of detergent for each load.
z Determine the length of wash time best suited to individual wash loads.

ACTIVEINTELLIGENCE™ is activated by default for

the following wash cycles:
z COTTON
z EVERYDAY
Everyday z HEAVY
55min z DELICATE
No Delay z SPORTS

The display screen will show the icon to

indicate that the selected wash cycle is an
ACTIVEINTELLIGENCE™ cycle.
For other wash cycles, ACTIVEINTELLIGENCE™ is
not available, the icon will not appear.

16
 DETERGENT AND SOFTENER

Detergent
Your washer requires low-sudsing detergent to prevent oversudsing problems. Low sudsing
detergent comes in powder or liquid and is labelled front loading, low suds, high efficiency
or HE. Using top loader detergent in your front loader washer may lead to excessive suds
formation, which will lengthen the cycle time as the washer waits for the suds to dissolve.
The washer has auto dosing compartments for liquid detergent and fabric softener, and
a manual dosing compartment for powder or liquid detergent. Ensure that detergent and
softener are filled correctly into their respective compartments.

Do not overfill the detergent compartment. Too much detergent could result in water and
detergent spilling onto the floor.
Make sure that the dispenser is completely closed before starting the cycle. Do not open it
again until the cycle is complete and the washer has stopped spinning.

AUTO DOSE LIQUID DETERGENT COMPARTMENT

Stores up to 1100ml (max) of liquid detergent
suitable for several washes depending on load size.

AUTO DOSE FABRIC SOFTENER COMPARTMENT

Stores up to 540ml (max) of fabric softener
suitable for several washes depending on load size.

MANUAL DOSE LIQUID/POWDER

DETERGENT COMPARTMENT
For liquid or powder detergent used for a
single wash and when PRE WASH is selected.

Detergent advice
If unpleasant odours are noticeable from your washer, it is possible that not enough
detergent is being used for the soil level in your loads. Run a DRUM CLEAN cycle and either
buy a better quality detergent or use a higher dose.
If you find foam leaking from your washer, check if you are using a low sudsing or front
loader type detergent. When using MANUAL DOSE, check the quantity you are using against
the manufacturer’s recommended dose on the label. You may need to reduce the amount
you are using.
If using AUTO DOSE you may need to reduce or increase the amount used. Refer to ‘Wash
cycle options’ for details on how to adjust the dosage.

17
 DETERGENT AND SOFTENER

Fabric softener
The washer will automatically flush the fabric softener during the rinse part of the cycle.
If you wish to use fabric softener we recommend:
z If you fill beyond the MAX mark, the fabric softener will be dispensed into the drum
prematurely and contribute to a waxy built-up.
z Fabric softener cannot be selected on SNEAKERS, STEAM REFRESH, SILK or the
QUICK 15 cycles.
z The amount of softener dispensed depends on load size.

Fabric softener advice

z Clean your dispenser regularly.
z Clean your washer regularly using the DRUM CLEAN cycle.
z Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(eg every 5th wash) as washing in cold water increases the chance of a waxy
build-up occurring.

Waxy build-up can occur within any washer when fabric softener comes in contact with
detergent. This build-up is not brought about by a fault in the washing machine. If allowed
to build up in the washer it can result in stains on clothes and an unpleasant smell in
your washer.

Auto Dose
AUTO DOSE DETERGENT is the default setting for all wash cycles (except SILK, WOOL and
DRUM CLEAN). Only liquid detergent can be used for AUTO DOSE. AUTO DOSE will
automatically dispense the right amount of liquid detergent and fabric softener (optional)
per wash cycle.
If you select a wash cycle with ACTIVEINTELLIGENCE™, AUTO DOSE will dispense the right
amount of detergent based on soil level and load size. If you turn off ACTIVEINTELLIGENCE™,
AUTO DOSE will dispense the right amount of detergent based only on load size.
If you wish to add fabric softener, you need to select SOFTENER using the AUTO DOSE button.
z Auto dosing of fabric softener can be used in combination with both auto and manual
dosing of detergent.
We do not recommend storing laundry wash products containing acetic acid, eg vinegar, in
the AUTO DOSE compartments.

If using Auto Dose

Fill the LIQUID DETERGENT compartment up to the MAX level indicated.
Fill the FABRIC SOFTENER compartment up to the MAX level indicated.
If softener is selected, the washer will automatically dispense the fabric softener during the
rinse part of each cycle.

18
 DETERGENT AND SOFTENER

Manual Dose
Liquid or powder detergent can be used for MANUAL DOSE.
Where a detergent for a certain fabric and/or cycle is recommended, MANUAL DOSE
is the default setting (eg SILK, WOOL, DRUM CLEAN). When MANUAL DOSE is selected
ACTIVEINTELLIGENCE™ is disabled.

If using Manual Dose

MANUAL DOSE can dispense powder or liquid detergent for washing.
Follow the instructions stated on the detergent label as a guide when determining
the correct dosage of detergent suitable for your wash load.
The detergent dosage needed may vary depending on the amount of soil, size of the load
and the water quality.

19
 WASH PREPARATION

Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites, especially
when they are new. Colour run could be an issue if you wash items at higher temperatures.
Some soils, like mud and blood are best washed in cold water. Oily soils (eg some foods
and marks on shirt collars) are best washed in warm water. The care label will advise on
how the garment should be washed.

Before you load

z Check pockets for items that could damage your clothes or get caught in the washer.
z Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers), and remove loose bra wires. All these can damage both your washer
and your clothes.
z Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.

Loading
Your washer will be more efficient when washing larger loads, so try to collect enough
items to loosely fill the drum when the items are dry.

20
 WASH PREPARATION

SUGGESTED
ITEMS/WASH REQUIREMENTS SUGGESTED CYCLE AND OPTIONS
TEMPERATURE
Towels Cottons – Towels,
30°C or 40°C
1400 or 1100 rpm spin
Sheets, pillowcases Everyday - Everyday, 1400 or 1100
30°C or 40°C
rpm spin
Bulky items – doonas, duvets,
Bedding – Bulky 30°C or 40°C
sleeping bags
Shirts, pants, other creasables Easy Iron, 800 rpm 30°C or 40°C
Woollens Wool, 500 rpm 30°C or 40°C
Delicate garments –
Delicates – Delicate 30°C
blouses & dresses
Extra delicate fabrics like lace Delicates – Handwash 30°C
Silk garments Silk 30°C
Jeans Everyday – Everyday or
Cold or 30°C
Everyday – Heavy
Highly coloured items Everyday - Everyday Cold or 30°C
Whites, cotton items Cottons – Cotton,
40°C or 60°C
1400 or 1100 rpm spin
Sensitive skin or extra Hygiene – Allergy,
40°C
rinsing requirements 1400 or 1100 rpm spin
Asthma/allergies Hygiene – Allergy 60°C
Handkerchiefs, nappies,
Hygiene – Sanitise 75°C
bedding and facemasks
Lightly soiled items Quick – Quick 30 or 15 30°C
Muddy, sandy or linty items Everyday – Everyday Cold
Unpleasant odour in the
Utility – Drum Clean 90°C
washer drum
Items made of blended fibres
Everyday – Everyday 40°C
(eg polyester cotton)
Sportswear Sportswear – Sports 30°C or 40°C
Activewear Sportswear – Activewear 30°C
Soft toys Extra Care – Soft Toys 40°C
Synthetics Extra Care – Synthetics 40°C
Heavily soiled items Everyday – Heavy with additional soak
40°C
if required
Sneakers Extra Care – Sneakers 40°C

21
 GETTING STARTED QUICKLY

1 Press POWER to activate your washer.

Select your desired wash cycle by turning the

cycle dial. A red LED will illuminate as you
turn the dial showing which cycle is selected.
2 The screen will display the information
specific to the selected cycle.
To select a sub-cycle use ADJUST or
to scroll through the cycles.

Everyday
Everyday
55min
Everyday
Everyday
55min
55
55
No min
Delay
min
Once the wash cycle is selected, the screen
3 No Delay
No Delay
No Delay will display NO DELAY, indicating the wash
is ready to start.

Everyday
Everyday
55 min
Everyday
Everyday
55min
If you prefer to start the wash cycle at a later
Start55
4 55in min
15min
min
Start in 15min
Start
Start in
in 15min
15min
time, set a delay for the start time by using
the ADJUST .

22
 GETTING STARTED QUICKLY

Select your desired detergent/softener

5 dosing mode by pressing AUTO DOSE.

Open the detergent drawer.

Fill the liquid dispenser compartment, or if
using MANUAL dispensing, add detergent to
6 the manual dispensing compartment.
Only add detergent to the MANUAL
dispensing compartment when using
MANUAL dispensing.

Press to start the cycle. The washer will

7 start to fill with water and select the correct
wash action for your load.

Press and hold for three seconds to lock

8 the buttons on the control panel, preventing
them from being activated accidently.

23
 WASH CYCLE OPTIONS

All wash cycles default to the recommended settings for that cycle based on the average
expected load to be washed. You can adjust and customise the wash options to create your
desired cycle.

ACTIVEINTELLIGENCE™
Options
This technology allows the washer to:
Active
Sense both the size and soil level of your wash load.
Intelligence
z

z Dispense the right dose of detergent for each load.

ON z Determine the length of wash time best suited to
individual wash loads.
Sensing progress and the optimised time and detergent that
has been calculated will be shown in the display.
Other options that are not available on ACTIVEINTELLIGENCE™
cycles are disabled and shown in grey.
Options: ON (Default), OFF

SOIL LEVEL
Options
Enables you to adjust the wash to suit the amount of soil in
Soil Level your load (eg select HEAVY for dirty clothes; select LIGHT for
items that are only lightly soiled).
NORMAL
z Adjusts the wash time accordingly to give the load the
right amount of agitation to remove the soil.
z Automatically sensed for all ACTIVEINTELLIGENCE™ cycles.
Options: LIGHT, NORMAL, HEAVY
The default SOIL LEVEL will change depending on the cycle selected.

WRINKLE FREE
Options
The washer will tumble the clothes once every 15 minutes
Wrinkle after the cycle has finished for up to 12 hours. The main
Free display screen will show an animation and beep at regular
OFF intervals to remind you to remove your load.
z For best results remove the load from the washer
immediately after the wash cycle is complete, this will
reduce wrinkling and prevent colour run.
z To remove the load during WRINKLE FREE, press .
Options: OFF (Default), ON
If QUIET mode or EASY IRON cycle is selected WRINKLE FREE will default to ON

SOAK
Options
The washer will tumble and soak clothes to help lift
Soak stubborn stains.
OFF z SOAK is available on all cycles except
ACTIVEINTELLIGENCE™, HANDWASH, SILK, STEAM REFRESH,
WOOL, QUICK, UTILITY cycles.
Options: OFF (Default), 30 MINS, 1 HOUR, 2 HOURS

24
 WASH CYCLE OPTIONS

RINSE+
Options
Your load will undergo an extra rinse to remove any residual
Rinse+ detergent or soil.

OFF z Use RINSE+ if you have a particularly dirty load, or

you have sensitive skin and wish to give your clothes
an extra rinse.
z RINSE+ is always COLD
z Not available on ACTIVEINTELLIGENCE™ cycles.
z To use turn ACTIVEINTELLIGENCE™ OFF.
Options: ON, OFF (Default)

PRE WASH
Options
Your washer will start the wash with a short wash in
Pre Wash cool water to remove excess soil before begining the
selected cycle.
OFF
z For extra dirty loads.
z Not available on ACTIVEINTELLIGENCE™ cycles.
z To use turn ACTIVEINTELLIGENCE™ OFF.
Options: AUTO, OFF (Default)
Must be selected before the wash cycle starts, once the wash
cycle has started PRE WASH is locked ad cannot be adjusted.

AUTO DETERGENT
Options
Enables you to modify the default amount of detergent
Auto preferred for auto dosing.
Detergent z Not available for MANUAL DOSE.
REGULAR
Options: LESS-, LESS, REGULAR (Default), MORE, MORE+

AUTO SOFTENER
Options
Enables you to modify the default amount of softener
Auto preferred for auto dosing.
Softener
Options: LESS-, LESS, REGULAR (Default), MORE, MORE+
REGULAR

25
 WASH CYCLE OPTIONS

To change a wash cycle option

Options
Active
Intelligence
Options
Options
ON
Options
Active
Active
Active
Intelligence
Intelligence
Intelligence
ON
ON
ON
Press OPTIONS , the screen will show the
1 default option ACTIVEINTELLIGENCE™.

Options
Soil Level
Options
NORMAL
Options
Options
Soil
Soil Level
Soil Level
Level
NORMAL
NORMAL
NORMAL
Press ADJUST or to scroll through
2 other options.

Options
Soil Level
Options
NORMAL
Options
Options
Soil
Soil Level
Level
Soil Level
NORMAL
NORMAL
NORMAL
Press to select the option and
3 enable editing.

59min

Soil Level
59
Normal
59 min
min
59 min
Press or to edit the selected option and
4 Soil
Soil Level
Soil Level
Level
Normal
Normal
Normal then press to confirm.

26
 CUSTOMISING A WASH CYCLE

Delay Start
You can delay the start of the wash cycle between 15 minutes and 12 hours. This can be
useful to time your washing to finish when you arrive home from work, or to start once you
have finished in the shower.

Everyday
55min
Start Everyday
in 8hrs

55min Press the ADJUST button to increase the

1 Start in 8hrs
delay time, and button to decrease the
time, or turn DELAY START off.

Press to confirm your selection.

The display screen will show STARTING for a
2 few seconds and then change to show the
time until the cycle is set to begin.
Note: You may hear the pump start, this is normal.

Avoid using DELAY START for damp, non-colourfast items as this may cause dye run to occur.

Auto Dose
A red LED will illuminate to indicate which AUTO DOSE options have been selected.

Press AUTO DOSE to activate your preferred

1 option: DETERGENT, DETERGENT and SOFTENER,
MANUAL, or MANUAL and SOFTENER.

27
 CUSTOMISING A WASH CYCLE

Wash Temp
Your washer has five wash temperatures (COLD, 30°C, 40°C, 60°C and 90°C).
Some temperatures are not available on some cycles as a safeguard for your clothes
(eg temperatures above 40°C on the DELICATE cycle).
The washer will fill with both hot and cold water (if possible) to achieve the selected wash
temperature. If required, ie for cold supply or cold connection only, the washer will heat the
water to the selected temperature.

Press the WASH TEMP button to increase or

1 decrease the wash temperature.

Spin Speed
Your washer offers five spin speeds: 500 rpm, 800 rpm, 1100 rpm and 1400 rpm, NO SPIN.

Press SPIN SPEED to select the required spin

1 speed for your load.

Selecting NO SPIN will end the cycle after the

rinse, allowing you to remove items you wish
to drip dry.
2 The washer will complete the spins that
are within the wash and rinse portions
of the cycle; only the final spin will not
be completed.

28
 CUSTOMISING A WASH CYCLE

Optimise Wash
Your washer offers you optimise wash modes – SPEED, ECO and QUIET – allowing you to
reduce noise, save water and energy or save time. For clothes care reasons not all options
are available on all cycles.

Speed
A special feature designed to offer a shorter cycle whilst maintaining wash performance.
This option can be selected on EVERYDAY, SHEETS, TOWELS, COTTON, HEAVY and
EASY IRON cycles.
A number of factors can influence the amount of time saved on a cycle, including the load
size, cycle chosen, water flow rate and load distribution during spin.

Eco
Use the ECO option to save water and energy. Selecting ECO will reduce the wash
temperature slightly and alter the wash and rinse programming.
z SPEED and ECO cannot be selected together.

Quiet
Use QUIET mode when washing at night, if your washer is installed on a wooden floor,
and/or when noise is a concern. This mode reduces the spin speed to limit the level of
noise emitted.
z QUIET and SPEED cannot be selected together.

29
 CUSTOMISING A WASH CYCLE

To set a favourite
After using your washer a few times you may discover there are some options you prefer
for some cycles. You can programme your washer to remember the wash options you prefer
for each cycle. For instance, you may want to set the EVERYDAY cycle to default to a 40°C
wash or set the HEAVY cycle to include QUIET or SPEED. There are two options for making a
wash cycle FAVOURITE.

At the end of a cycle

Everyday
The display will show the cycle used and
Complete
the status as complete with the question
1 Save as Favourite?
SAVE AS FAVOURITE?.
To accept, press .

Everyday
55min The display will show the setting has been
2 No Delay
saved. The cycle will now display with a
icon.

30
 CUSTOMISING A WASH CYCLE

From options

Select the cycle using the control dial.

1 Select the start time (NO DELAY or
DELAY START) time of your choice.

Options

Favourite
Options

Options
Favourite

Favourite

Scroll through OPTIONS using ADJUST

2 Options

Favourite or and select FAVOURITE. Press to edit.

Favourite
Save?
Favourite
Save?
Favourite

3 Save? Select SAVE and press to confirm.

Favourite
Save?

Everyday
55min
The display will show the setting has been
saved. The cycle will now display with a
4 Everyday
No Delay
55min
Everyday icon to show cycle has been saved as
No
55Delay
min a favourite.
No Delay
Everyday
55min
No Delay

Favourites can be removed by either choosing REMOVE FAVOURITE within the FAVOURITE
OPTIONS menu or using RESET DEFAULT in the SETTINGS menu. When RESET DEFAULT is
selected, the favourite cycle and all other saved favourites will be removed.

31
 WASHER SETTINGS

Settings
WiFi
WiFi Allows WiFi Setup and indicates if WiFi is on/off.
OFF Settings: OFF (Default), ON, SETUP

Settings
Cycle information
Cycle Information Displays details of what the cycles are designed for.
ON Settings: ON (Default), OFF

Settings Beeps
Turns on/off sounds.
Beeps z The sound when touching the buttons.
ON z The series of beeps that sound at the end of a cycle to
alert you that the washer has finished.
Settings: ON (Default), OFF

Settings
Screen brightness
Screen Brightness
Adjusts the brightness of the digital display screen.
MEDIUM Settings: LOW, MEDIUM (Default), HIGH

Drum light
Settings
Turns on/off drum light.
Drum Light z LED light turns on when the washer is powered and
turns off automatically.
AUTO z Turns on again at the end of the cycle to help
facilitate unloading.
Settings: AUTO (Default), OFF

32
 WASHER SETTINGS

Settings
User prompts
User Prompts Turns on/off the user-prompts that are not related to
ON warnings or faults.
Settings: ON (Default), OFF

Editing settings
Washer SETTINGS within OPTIONS can be used to adjust default settings to your
preference for beeps, drum light, screen brightness, user prompts and factory reset.

To change a setting

Options
Options

Settings
Settings

Press OPTIONS , scroll to SETTINGS using the

1 ADJUST buttons, press to confirm.

Settings
Settings
WiFi
WiFi
OFF
OFF
Press ADJUST or to scroll through the list
of SETTINGS, press to select and edit.
2 Press ADJUST or to select and
to confirm.

Selecting RESET DEFAULTS will reset all FAVOURITES and any other saved settings, such as
WiFi details, back to the factory default settings.

33
 CARING FOR YOUR WASHER

When you have finished using your washer

z Turn off the taps to prevent the chance of
flooding should a hose burst.
z Unplug the washer from the power socket.

Cleaning your washer

Before you start cleaning your washer, ensure
that it is disconnected from the power (ie
unplug the washer from the power socket).
Aside from the detergent dispenser, water
hose(s), and the pump filter, no other parts
are designed to be removed from the washer
for cleaning. Do not attempt to remove any
other part of the washer.

Cleaning the control panel and outer surfaces of the washer

Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring
cleaners, as these will damage the paint and plastic surfaces of your washer.

Cleaning the dispenser drawer

To remove the dispenser drawer from the

washer, pull it open, push down on the tab
1 to the left of the MANUAL DOSE compartment
and pull it out from the washer.

To empty the dispenser drawer, turn the

dispenser drawer upside down in the sink
2 and allow the leftover laundry liquid from the
AUTO DOSE compartments to drain.

34
 CARING FOR YOUR WASHER

To clean the dispenser drawer, fill the

compartments with warm water and shake
3 lightly to clear residue. Drain all water from
the compartments before re-fitting the
dispenser drawer to the washer.

To disassemble the dispenser drawer further

for cleaning, unhook the two clips at the rear
of the dispenser drawer to remove the cover.
4 Ensure the dispenser drawer is correctly
reassembled before re-fitting the dispenser
drawer to the washer.

Cleaning the drum and the door

z Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
z Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
z If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.

Leave the door to your washer open when it is not in use to allow the washer to dry out,
otherwise it will develop unpleasant odours. When leaving the door open like this, it is
extremely important that children and pets are kept away from the washer so they cannot
be accidentally trapped inside it.

Cleaning the hose(s)

Each hose has a filter in it, preventing any solid contaminants in the water entering your
washing machine. Occasionally you should disconnect the water inlet hose(s) where they
connect to the tap(s), check these for any build up of dirt and wash this out.

35
 CARING FOR YOUR WASHER

Cleaning the inside of your washer

It is important that you regularly clean the inside of your washer using the DRUM CLEAN
cycle. After 100 cycles, a notification will pop up on the display screen to remind you to
clean your washer.
If your washer starts to smell this is a sign that you should complete a DRUM CLEAN cycle.
We recommend that you do not have any items in the washer when you run this cycle.

Add the washing machine cleaner

directly into the MANUAL DOSE
1 DETERGENT COMPARTMENT.
Follow the manufacturers instructions.

Press POWER to turn your washer

2 on, turn the dial to UTILITY.

Drum Clean
Designed for
cleaning the
inside of your
washer.

Drum Clean
Designed for
cleaning the
inside of your
washer.

Press ADJUST or to select DRUM CLEAN

3 Drum Clean
Designed for
cleaning the
Drum Clean
inside of your
cycle and to confirm.
washer. for
Designed
cleaning the
inside of your
washer.

4 Press to start the cycle.

36
 CARING FOR YOUR WASHER

Cleaning the pump filter

Turn the power off and unplug the washer.

Use a coin to open the filter cover, place the
1 edge of the coin into the slot and tilt upwards
whilst levering the cover open.

Unhook the pump outlet hose and pull it out

(approximately 150mm). Remove the plug
and allow any water (approximately 250ml)
2 to drain into a shallow dish.
After the draining process is complete,
replace the plug into the hose and refit the
hose back into the housing.

Remove the filter by turning anti-clockwise.

Clean and rinse under a tap. Check the pump
3 filter cavity for any further obstruction. Check
that the impellor located at the back of the
cavity moves freely.

Replace the filter by turning clockwise until

4 the turning handle stops in the vertical
position, and cannot be turned further.

37
 CARING FOR YOUR WASHER

Products that might damage your washer

z Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z Be careful when washing garments stained with solvents as they are flammable. DO NOT
put them in your dryer.
z Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.

Moving your washer

Make sure any water in the washer is drained out. This can be done by cleaning out the
pump filter, refer to ‘Cleaning the pump filter’.

Saving water, energy and the environment

Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z Turn the washer off at the wall when not in use.
z Turn off the taps when not in use.
z Select cooler wash temperatures.
z Wash full loads rather than several smaller loads.
z Use the ECO wash function (where available).
z Follow instructions on the detergent packet or bottle – do not overdose.
z Use concentrated detergent – it costs less per wash.
z Consider re-using the washing machines grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy
and water saving.

38
 BEFORE YOU CALL FOR SERVICE

User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
a notification or warning to inform you when there is a problem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.

NOTIFICATION WHAT TO DO
DOOR OPEN Close the door properly. Press to confirm, and then press to resume
cycle. Try opening and closing the door again.
CLEAN DRUM Clean the drum. Select the DRUM CLEAN cycle, add washing machine cleaner
and press START/PAUSE. The reminder will display after every cycle, until the
cycle is performed.
OUT OF Press to retry the spin.
BALANCE
If the warning persists, pause the cycle, manually redistribute the load
and press to spin again. If necessary, stop the cycle, select SPIN SPEED
(change to a slower speed if needed) and press .
If the problem persists, check that the washer is correctly levelled.
OVERSUDSING Wait for the washer to automatically restart when suds have dissipated.
When oversudsing occurs you may notice a reduction in performance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the drain hose height does not exceed 1000mm.
DOOR IS The temperature in the drum is over 60°C therefore it is not safe to open the
LOCKED door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the bottom
of the door seal, the door cannot be opened. Use ADD A GARMENT if you
wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting to open
the door.
REMOTE MODE is enabled, refer to ‘WiFi connection & Remote mode’
KEYLOCK ON To disable, press and hold KEYLOCK for three seconds.
DETERGENT Refill AUTO DETERGENT compartment or switch to MANUAL DOSE.
LEVEL LOW Take care to not fill beyond the MAX mark.
SOFTENER Refill AUTO SOFTENER compartment. Take care to not fill beyond
LEVEL LOW the MAX mark.
CLEAN FILTER The pump filter is blocked and needs to be cleaned.
Refer to ‘Cleaning the pump filter’.
HIGH TEMP Door may remain locked due to high temperature in drum.
Wait for temp to reduce then try again.
WATER LEVEL Water level is too high. If this occurs, disconnect power and water
and contact Fisher & Paykel Customer Care.
NO WATER Check taps have been properly connected and are turned on.
ADD A Wait for the door to unlock. The washer may need to lower its water level
GARMENT and/or wait for a safer drum temperature before unlocking.

39
 FAULT CODES

If a continuous series of beeps sounds, all the lights turn off on the control panel and a
number appears on the display, a fault has occurred. The washer automatically enters this
mode when there is a fault. The word ‘Fault’ will be shown in the control panel display
followed by a number. To stop the beeps, touch any button then perform the following steps:

1 Turn your washer off at the power point.

2 Wait one minute and turn it back on.
3 Check your washer is correctly levelled. Refer to your installation guide.
4 Remove your wash load.
5 Perform a RINSE cycle.
6 If the fault re-occurs repeat steps 1 and 2.
7 If the washer will still not work you will be required to call a Fisher & Paykel trained and
supported service technician to arrange service, refer to ‘Customer Care’ for details.
Record the fault code number displayed and the serial number of your washer (located
above the door opening when the door is open) before calling. The fault code will
indicate to the repairer what the problem could potentially be.

If a fault code is being displayed, you can still turn your washer off by pressing .

40
 TROUBLESHOOTING

The following is a list of problems you may encounter when using this appliance and some
suggestions that may help to correct the problem. If you still have problems, contact your
Fisher & Paykel trained and supported service technician.

PROBLEM POSSIBLE CAUSES WHAT TO DO

Washer not Power not switched on at Switch the power on at the wall.
turning on the wall. Press .
Household power supply Try plugging in another
not working. electrical appliance.
Pressing Keylock may be activated. Press and hold for three seconds.
does not start Washer door not Open and reclose door.
the fill closed properly.
The washer has detected a fault. Check if a code is being displayed
on the control panel, refer to
‘Fault codes’.
Hot and cold taps not Check that both hot and cold taps
turned on. are turned on (if using cold inlet only
ensure inlet valve cap is installed on
the hot valve on the washer).
Hot and cold taps not Check the cold tap is connected to the
connected to the corresponding cold valve on the washer and the hot
valve on the washer. tap is connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hose(s)
for blockages.
Inlet hose(s) leaking, twisted Check the inlet hose(s) for leaks or
or damaged. damage. Check that the inlet hose(s)
are not twisted.
Faulty water supply. Check tap(s) that aren’t connected
to the washer are working.
Delay start maybe set. Refer to ‘Delay Start’.
Washer stops The washer has detected a fault. Refer to ‘User warnings’ or
working ‘Fault codes’.
mid cycle
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused. Press to continue.
Oversudsing. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains Drain hose too low. Ensure the height of the drain hose is
while filling at least 600mm from the floor level,
refer to your installation guide.
Drain hose sitting in water. Clear the drain.

41
 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Washer is Drain hose blocked. Clear the drain hose.
not draining
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose higher than Lower the level of the drain hose,
1000mm above floor level. refer to your installation guide.
Filling Drain hose not connected to Connect drain hose correctly, refer to your
continuously standpipe, tub or spigot. installation guide.
Washer is siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader
detergent only.
Too much detergent used. Ensure the correct dose of detergent is
used for the load size and soil level refer
to ‘Detergent and softener’.
Not spinning Load has gone out The wash load has gone out of balance
properly of balance. during the spin. If you want to improve the
dryness of the load, manually re-distribute
the load and remove items if necessary.
Close the door and select SPIN SPEED,
adjust the spin speed if necessary and
press to start the washer.
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many Incorrect type of Use low sudsing, front loader detergent
soap suds detergent used. only refer to ‘Detergent and softener’.
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level refer
to ‘Detergent and softener’.
Inlet water pressure/ Ensure correct inlet water pressure and
flow rate too low. flow rate as per the installation guide.
Small puddle Inlet hose(s) or drain Check inlet hose(s) and the drain hose are
of water hose leaking. correctly attached and not damaged.
from under
Lots of suds. Suds may have leaked and then dissolved.
the washer
Dispenser compartments Refer to ‘Cleaning the dispenser drawer’.
blocked.
Dispenser drawer not Close dispenser drawer fully and ensure
fully closed. it remains closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.

42
 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Cycle time Cycle time is approximate. Cycle time is influenced by a number of
longer than factors refer to ‘Wash cycles’.
usual / Low water pressure or Ensure that inlet hose filters are
inaccurate flow rate. not blocked.
adjustment of
time remaining Out of balance or Recovery from out of balance or
during cycle oversudsing. oversudsing will extend cycle time. Refer
to ‘Caring for your washer’.
Washing a large load. Be aware that it will take longer
for the washer to fill.
Selecting various options. Be aware that some options will extend
cycle time.
Detergent or Dispenser drawer not Ensure the dispenser drawer is fully closed
fabric softener properly closed or was at the start of the cycle and remains
remaining in opened part way through closed throughout the cycle.
dispenser at the the cycle.
end of the cycle Dirty or blocked dispenser. Clean the dispenser drawer. Refer to
‘Cleaning the dispenser drawer’.
Liquid sitting at the MAX Clean the fabric softener dispenser
level at the end of the compartment, refer to ‘Cleaning the
cycle indicates a blockage. dispenser drawer’.
Dispenser over loaded Clean out remaining detergent, Refer to
with detergent. ‘Cleaning the dispenser drawer’.
Composition of the Dissolve detergent with water to aid
powder detergent makes it with dispensing.
difficult to dispense.
Washing very Cycle selected Particularly short or delicate cycles have
wet at the end not appropriate. shorter spins which can result in wetter
of the cycle washing at the end of the cycle.
Incorrect spin speed for Select a faster spin speed.
load selected.
An out of balance load The washer compensates for the out of
has occurred. balance by using a lower spin speed, to
reduce noise and potential damage to
the product.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior
to use of the washer, refer to your
installation guide.
Washer may not be level. Ensure washer is installed on an
appropriate surface and levelled correctly,
refer to your installation guide.
Load is out of balance. Wash an average sized load rather than a
smaller load or a single item. Washing one
item at a time is not recommended as it is
difficult for the washer to balance a single
item during spin.
43
 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Creasing Washer overloaded. Do not overload the washer.

Incorrect cycle for Use the EASY IRON, HANDWASH or

load type. STEAM REFRESH cycle for creasable items.

Spin speed too fast. Select a slower spin speed.

Wet clothes left Laundry left sitting wet is more likely to
in washer or crease. If not removing clothes from washer
laundry basket. immediately at end of cycle, select the
WRINKLE FREE option. Do not leave wet
washing sitting in a washing basket.
Wash temperature too Select a lower wash temperature.
hot for load type. Check items care label for correct care.
Check the hot and cold taps are connected
to the correct valves, refer to your
installation guide.
Items not Sort load so that items of similar weight are
sorted correctly. washed together.
Poor soil Incorrect wash Select a wash cycle that is appropriate for the
removal cycle selected. amount of dirt, refer to ‘Wash cycles’.
Insufficient detergent. Ensure the correct dose of detergent is used
for the load size and soil level, refer to
‘Detergent and softener’.
Washer overloaded. Ensure the washer is not overloaded in terms
of its capacity or the cycle selected, refer
to ‘Loading’.
Items require a longer Select a higher SOIL LEVEL or the
wash time. PRE WASH option.

Load was Select PRE WASH option for particularly dirty

particularly dirty. loads, refer to ‘Wash cycle options’.
Items not sorted Wash heavily and lightly soiled
correctly. garments seperately.
Washer dirty from After washing particularly dirty clothing, we
previous wash. recommend putting the washer through a
RINSE cycle once the load has been removed.
This washes away any remnants of dirt that
could affect future wash performance.
Incorrect wash Select a wash temperature suitable for the
temperature selected type of soil, eg warm for greasy soils, cold for
in relation to the type muddy soils. Increasing the wash temperature
of soil. generally improves soil removal and overall
wash performance.
Ensure garments can be washed at the
increased temperature.

44
 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Dye transfer Coloured items not washed Remember to separate whites
separately from white/ and colours.
light coloured items.
New or non-colourfast items Wash non-colourfast items separately
not washed separately. and select COLD wash temperature.
Wet items have been left sitting Remove items from washer as soon
for too long. as the cycle is finished, or if items are
not to be removed from the washer
immediately select WRINKLE FREE.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey Incorrect amount of detergent. Ensure the correct dose of
marks on detergent is used for the load size
clothes and soil level, refer to ‘Detergent
and softener’.
Washer needs to be cleaned. Empty the washer and complete a
DRUM CLEAN cycle, refer to ‘Cleaning
the drum and the door’.
Tangling Items not sorted correctly. Separate larger items from
smaller items.
Washer loaded incorrectly. Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load Use the EASY IRON or STEAM REFRESH
type selected. cycle for items that crease easily.
Overloaded in terms of its Refer to wash cycles for recommended
capacity or the cycle selected. maximum load size.
Delicate items. Wash pantyhose, bras and any
other delicate items prone to tangling
in a mesh laundry bag.
Washer smells Not using enough detergent for Run a DRUM CLEAN cycle.
the soil level in your loads.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on Clothes are slightly damp from It is normal for items to be damp after
clothes/items the steam. using the STEAM REFRESH cycle, this helps
to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.

45
 MANUFACTURER’S WARRANTY

For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for servicing
within the country of purchase.

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any
part of the product, the serial number of which appears on the product, which is found to
be defective within two years of the date of purchase.
You also receive an additional eight-year parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the
day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor
controller and labour. Fisher & Paykel will repair (as to parts) or, at its option, replace any
Direct Drive motor (but not the motor controller) which is found to be defective within this
additional Manufacturer’s Warranty period. You will be responsible for any labour costs.
Note: These Manufacturer’s Warranties are an extra benefit and do not affect your
legal rights.

These Manufacturer’s Warranties DO NOT cover

A Service calls which are not related to any defect in the product. The cost
of a service call will be charged if the problem is not found to be a product
fault. For example:
1 Correcting the installation, eg removal of bottom packer and transit bolts
(front loading washers), levelling the washer, adjustment of the drain to correct
siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on
water, noises caused by the waterhammer or power supplies.
2 Providing instruction on use of the product or changing the set-up of the product,
eg instruction on correct use of detergents and fabric softeners.
3 Replacing fuses in, or correcting house wiring or correcting house plumbing,
eg unblocking drains.
4 Correcting fault(s) caused by the user.
5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6 Correcting damage caused by pests, eg rats, cockroaches, etc.
7 Water on the floor due to incorrect loading or excessive suds.
8 Blocked pumps, removal of foreign objects/substances from the washer, including the
pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9 Correcting corrosion or discolouration due to chemical attack.
B Defects caused by factors other than:
1 Normal domestic use; or
2 Use in accordance with the product’s user guide.
C Defects to the product caused by accident, neglect, misuse or ‘Act of God’.
D The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
E Normal recommended maintenance as set out in the product’s user guide.
F Repairs when the appliance has been dismantled, repaired or serviced by other than
a Fisher & Paykel trained and supported service technician or the selling dealer.

46
 MANUFACTURER’S WARRANTY

G Pick-up and delivery.

H Transportation or travelling costs involved in the repair when the product is
installed outside the Fisher & Paykel trained and supported service technician’s
normal service area.

Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you may have
under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment. This
product is not designed for any commercial use (whatsoever). Any commercial use by a
customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher & Paykel
trained and supported service technician. Such service shall be provided during normal
business hours. This Manufacturer’s Warranty certificate should be shown when making
any claim.

For Australian customers

This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our
goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.

Keep this user guide in a safe place.

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Before you call for service or assistance:

Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hints and
tips, and information about your product.
We recommend that you also refer to your user guide to ensure:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
at the back of the book.

If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher & Paykel trained and supported service
technician. Our Customer Care team is also available to offer you assistance.

In New Zealand if you need service or assistance:

Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer Care Consultants.
Toll Free: 0800 FP CARE or 0800 372 273
Email: [email protected]
Website: fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book a
service with a Fisher & Paykel trained and supported service technician in your area.

In Australia if you need service or assistance:

Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer Care Consultants.
Toll Free: 1300 650 590
Email: [email protected]
Website: fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798,
Cleveland QLD 4163

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher & Paykel trained and supported service
technician in your area.

If you call, write to or contact us via our website, please provide your name and address,
model number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your request for assistance.
Product details can be found on the rear of the washing machine, and/or above the drum
opening (when the door is open).

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Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: fisherpaykel.com/register

Complete and keep for safe reference:

Model

Serial No.

Purchase Date

Purchaser

Dealer

Suburb

Town

Country

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© Fisher & Paykel Appliances 2022. All rights reserved.

The models shown in this guide may not be available in all markets
and are subject to change at any time.

The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.

For current details about model and specification availability in your country,
please go to our website or contact your local Fisher & Paykel dealer.

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