CALL HOLD CONFERENCE CALL

Place a Call on Hold • During a call, press the Conference button

• During a call, press the Hold button • Dial the number you wish to add to the call
Resume a Call on Hold • After the party answers, press the Conf soft key to
• Press the Hold button, Resume soft key or the bring the parties together
line button Add additional parties
• Repeat the above steps, adding up to 7 parties to the
TRANSFER A CALL call (total of 8)
• During a call, press the Transfer button Reconnect to Conference When Called Party Can’t Join
• Dial the number If the person you attempt to bring into the conference is
• Wait for answer to announce the call if desired not available:
• press the Cancel soft key
• Press the Transfer soft key or Transfer button
to complete the transfer, and hang up • press the Resume soft key to return to the original
call
To Cancel a Transfer View the conference call members
If the person you attempt to transfer a call to is not • Press the Show Details soft key
The Cisco 8961 and 9951 IP telephones provide easy available:
access to a wide range of business features. • Press the Cancel soft key
• Press the Resume soft key to return to the original
SOFT KEYS Call Pickup
Features available based upon the state of your phone call
If your phone is in a pickup group, when you hear another
phone ringing in your pickup group
PLACE A CALL CALL PARK
• Press the Pickup (or More/Pickup) soft key
Internal Park a Call
• During a call, press the Park soft key • The inbound call should start ringing on your phone
• Lift handset, press the Speaker button, line • Press the Answer soft key to answer the call
• The call is automatically placed on a park number
button, Headset button or the New Call soft key
• The park number is displayed to the left of the session
• Dial the extension
button
External CALL HISTORY
Retrieve a Parked Call
• Lift handset, press the Speaker button, line • Dial the park number indicated when the call was To view missed, received, or placed calls:
button, Headset button or the New Call soft key originally parked, press the session button parked on, • Press the Call History Session soft key on the right
• Local–dial 8 + 7 digit number or press the resume soft key
• Long distance–dial 8 + 1 + 10 digit number • You are now connected if no missed calls if missed calls

LAST NUMBER REDIAL (**If multi-line phone, press the line button to view calls for
• Press the Redial soft key first, then the Call History Session button on the right side)
JOIN
DIVERT–For Voicemail Users Only This feature allows you to join two active calls to create a • Toggle between All and Missed calls by selecting the
• When the phone is ringing, press the Divert soft key conference. All Calls and Missed Calls soft keys
• The call is answered by voicemail Answer the second incoming call • To place a call to one of the phone numbers from
• Press the line button next to the line of the second within the directory, press the Call soft key if the
CALL FORWARD incoming call (automatically puts the first caller on number can be dialed as it appears
Activate hold) • Press the EditDial soft key, edit the dialed number to
• When the phone is idle, press the Forward All soft Join these two callers to create a 3-way call include the outside access code (81), then press the
key • Push the Conference button Call soft key if it’s an external number
• Enter the number or press the Messages button • Press the Active Calls soft key
for sending calls directly to Voicemail • Choose the held call (should be only call listed)
Cancel • Press the Conference soft key
• Press the Forward Off soft key
CONTACTS VOICE MAIL SETUP AND ACCESS TRANSFER CALL INTO VOICEMAIL
• To view a personal or corporate directory, press the Enroll with Voicemail (first time use only) While connected to the caller:
Contacts button • Press the Messages button or dial the internal • Press the Transfer soft key
• Select either Corporate Directory or Personal voice mail phone number 6685 • Press the * key
Directory • Enter the first time enrollment password = 12345 • Dial the person’s extension you are transferring the
• Enter the search criteria followed by the Submit soft • Follow prompts to: call to
• Record your name – press # key as soon as you • Press the Transfer soft key
key
say your name
• To place a call to one of the phone numbers from
• Record a greeting – press # key as soon as you
LEAVE A QUICK MESSAGE IN A MAILBOX
within the directory, press the Call soft key or if say your greeting WITHOUT CALLING THE EXTENSION:
needed press the Edit Dial soft key to edit the digits • Set a new password • Lift handset
as desired, then press the Call soft key Re-record Your Name • Press * and the extension
• Press 4 then 3 and follow prompts • Leave message
RING VOLUME Log on to Voicemail from Your Phone • Hang up
• When the phone is idle, press the Volume • Press the Messages button or dial the internal
key to hear the current ring volume voice mail phone number 6685
• Press up or down on the Volume key to • Enter your password followed by the # key CISCO PHONE CONNECTIONS
change the ring volume Log on to Voicemail from a Different Office Phone
• When the ring times out, the setting will be saved • Press the Messages button or dial the internal
voice mail phone number 6685
RING TONE • Press the * key when voice mail answers
• Press the Applications button • Enter your ID (extension) followed by the # key
• Select Preferences • Enter your password followed by the # key
• Select Ringtone
• Select the line BASIC VOICEMAIL
• Select a ringtone Press the Messages button or dial the internal voice
• Press the Play soft key to play the ringtone mail phone number 6685.
• Press the Set soft key to set a ringtone
• Press the back, exit, exit keys to exit applications Hear new messages 1 Set up options 4
Send new message 2 Cancel or back up *
SCREEN BRIGHTNESS Review old messages 3 Skip or move ahead #
• Press the Applications button
• Select Preferences During Message After Message Playback
• Select Brightness Playback
• Use the Navigation bar to change the brightness Restart message 1 Repeat 1
Save 2 Save 2
• Press the Save soft key to save the setting
Delete 3 Delete 3
• Press the exit, exit keys to exit applications
Slow playback 4 Reply 4
WALLPAPER Change volume 5 Forward message 5
Fast playback 6 Save as new 6
• Press the Applications button Rewind, small 7 Rewind 7
• Select Preferences Pause or resume 8 Message summary 9
• Select Wallpaper Fast forward 9
• Press the Preview soft key to view wallpaper
• Press the Set soft key to apply wallpaper
• Press the OK soft key to save the setting
• Press the exit, exit keys to exit applications