OAM 112 – ORGANISATION AND MANAGEMENT

WEEK 11: Staffing 1

It is the process of picking the best amongst the application pool.
-​ Selection
Filling and keeping filled, positions in the organization structure.
-​ Staffing
Training attempts to improve the ability required by the job of operative employees and is immediately
focused on skills.
-​ True
It is the first step of staffing function.
-​ Manpower planning
Selection is the process of discovering potential candidates.
-​ False
_____ are the resources that provide utility value to all other resources.
-​ Men
Staffing systems exist, and should ultimately be used, to ____.
-​ contribute to the attainment of organizational goals such as survival, profitability, and growth
A prerequisite for a successful and efficient recruitment program is to have aNo
-​ HR policy
The staffing system components model says that the phases of the staffing process occur in which order
after the initial interaction between the applicant and the organization?
-​ recruitment, selection, employment
The process of developing an applicants' pool for job openings in an organization is called.
-​ Recruitment
Advertisements through newspapers, TV, radio, professional journals and magazines are _______
methods of recruitment.
-​ Indirect
The process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create
positive impacts on the organization's effectiveness is called ____.
-​ Staffing
Recruitment policy usually highlights the need for establishing
-​ Job specification
Teaching of current or employees with skills needed to perform effectively on job is
-​ Training
Which of the following is the most serious problem that might arise due to excessive reliance on internal
recruitment?
-​ internal resistance

WEEK 12: Staffing 2

Which of the following factor influence(s) employee compensation?
-​ All of the given options (Labor unions, Cost of living, Labor market)
Transfer is the reassignment of employee to a job with similar pay, status, duties, and responsibilities.
-​ True
Layoff is when employees voluntarily decide to end their employment with an organization.
 -​ False
Compensation can be ____ benefits.
-​ Both answers are correct. (Non-monetary & Monetary)
Promotion involves the reassignment of an employee to a higher level job.
-​ True
An aim of performance appraisal is to
-​ motivate employee
Which of the following is not advantage of promotion from within?
-​ Creates political infighting
Compensation given with base pay linked to individual team or organizational performance is classified
as
-​ Wages
Factors affecting compensation levels are:
-​ All of the given options (Attitude of management, Environmental factors, Job specifications)
Basic compensations given to employees as salaries or wages are called
-​ Base pay
Wages represent ____ rates of pay.
-​ Hourly
Actions that employees does not do or must do in a job is classified as
-​ Performance
Performance appraisal feedback always include
-​ All of the given options (Setting work standards, Providing feedback to employees, Assessment
of employee performance)
Company's HR team is responsible for
-​ All of the given options (Training of supervisors, Monitor appraisal system affectivity, Training
employees)
Payments made to employees without taking hours for which they worked into consideration are called
-​ Salaries

WEEK 13: Leading 1

Transformational leadership recognises that success results from their belief in both themselves and their
staff.
-​ True
An autocratic leadership style occurs when power is split between the leader and his or her staff.
-​ False
Participative leadership involves staff and others in the decision making process.
-​ True
Effective managers 'do the right things' to achieve outputs and meet objectives.
-​ True
Leadership is both an individual characteristic and a process.
-​ True
The willingness to exert high levels of effort to each organizational goals based on the effort's ability to
satisfy some individual need is ____.
-​ Motivation
Theory Y assumes that people inherently _____.
-​ Want to work and exercise self-direction
According to Herzberg, which is not a motivator?
-​ Work conditions
Transactional leadership has which of the following characteristics?
-​ Takes the view that rewards and punishment motivate staff.
Needs and expectations at work are sometimes divided into two types:
-​ Extrinsic/intrinsic
Influencing people towards the achievement of goals.
-​ Leadership
Which one is not leadership styles based on use of authority?
-​ Transformational leaders
It is Personal power that encourages others to follow.
-​ Charisma
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which of
the following statements are relevant to Maslow's hierarchy of needs theory?
-​ All of the given options (A need is not necessarily fully satisfied before a subsequent need arises,
A satisfied need is no longer a motivator, The hierarchy is not necessarily in a fixed order)
Negative feelings resulting from unfulfilled needs or expectations, or failure to achieve a goal.
-​ Frustration

WEEK 14: Leading 2

The process, tools and techniques to manage the people-side of change to achieve the required business
outcome(s)
-​ Change management
First step in culture shock:
-​ Honeymoon stage
Participation will be easier when individual recognizes his personal benefit to be gained from change.
-​ True
Emergent change refers to initiatives that are driven "top-down" in an organization.
-​ False
Planned change refers to a situation in which change can originate from any level in the organization.
-​ False
When the accounting manager communicates to the purchasing manager the dollars available for
purchases in the current month, this is an example of:
-​ Horizontal communication
To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is
called:
-​ Encoding
It is the transfer of information from a sender to a receiver, with the information being understood by
receiver.
-​ Communication
Suggestions for improvements from an employee in the accounting department is an example of:
-​ Upward communication
______ is the process by which the receiver interprets the symbols used by the source of the message by
converting them into concepts and ideas.
-​ Decoding
Which of the following is not a form of non-verbal communication?
-​ Posters
Manuals and policy statements are referred to as:
-​ Downward communications
The _____ is the individual or group that develops the message to be communicated to internal and
external parties.
-​ Source
The communication process involves all of the following except:
-​ Performing
Downward communication is used for all of the following except:
-​ Progress reports

WEEK 15: Long Test

Compensation given with base pay linked to individual team or organizational performance is classified
as
-​ c
When the accounting manager communicates to the purchasing manager the dollars available for
purchases in the current month, this is an example of:
-​ Horizontal communication
McGregor assumed that people who were lazy would normally be viewed through ______.
-​ Theory X
According to Herzberg, which is not a motivator?
-​ Work conditions
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which of
the following statements are relevant to Maslow’s hierarchy of needs theory?
-​ All of the given options
_____ assumes that employees have little ambition, dislike work, and avoid responsibility.
-​ Theory X
The process of developing an applicants’ pool for job openings in an organization is called.
-​ Recruitment
When an employee has a need for _____, achieving one’s potential in his or her career meets that need.
-​ Self-actualization needs
The willingness to exert high levels of effort to each organizational goals based on the effort’s ability to
satisfy some individual need is ____.
-​ Motivation
Factors affecting compensation levels are:
-​ All of the given options
Payments made to employees without taking hours for which they worked into consideration are called
-​ Salaries
According to Herzberg, which of the following may be regarded as hygiene/maintenance factors?
-​ All of the given options
Basic compensations given to employees as salaries or wages are called
-​ Base pay
The process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create
positive impacts on the organization's effectiveness is called ____.
-​ Staffing
Wages represents ____ rates of pay.
-​ Hourly
Negative feelings resulting from unfulfilled needs or expectations, or failure to achieve a goal.
-​ Frustration
Recruitment policy usually highlights the need for establishing
-​ Job specification
Downward communication is used for all of the following except:
-​ Progress reports
Needs and expectations at work are sometimes divided into two types:
-​ Extrinsic/intrinsic
It is the transfer of information from a sender to a receiver, with the information being understood by
receiver.
-​ Communication
An individual who wants to buy a home in an expensive neighborhood with a low crime rate is satisfying
which psychological needs state?
-​ Safety
The drive to find food, drink, and sexual satisfaction is based on what level of need?
-​ Physiological
Which of the following is the most serious problem that might arise due to excessive reliance on internal
recruitment?
-​ internal resistance
Influencing people towards the achievement of goals.
-​ Leadership
Any condition to be taken into account when designing the whole or part of an organization.
-​ Contingency factor
Within Maslow’s hierarchy of needs, the need for belonging is associated with ______.
-​ Social needs
Performance appraisal feedback always include
-​ all of the given options
Suggestions for improvements from an employee in the accounting department is an example of:
-​ Upward communication
It is Personal power that encourages others to follow.
-​ Charisma
Advertisements through newspapers, TV, radio, professional journals and magazines are _______
methods of recruitment.
-​ Indirect