Joining formalities of Customer Service Associates allotted by

IBPS under CRP Clerks - XIV

Time and Activity Schedule

For joining the Bank, the procedure consists of two stages viz.

1. Pre-joining Document / Credential verification and Bio-metric Verification at our

2. Online / Offline induction training followed by joining at allotted Branches / Zonal Offices
(Tentatively in the month of Jun’25).

Therefore, candidates allotted by IBPS to Indian Bank for the post of Customer Service
Associates (CSA) under CRP Clerks-XIV are advised to report at their own expense at the allotted
venue on respective dates at 9.30 a.m. for Document / Credential Verification, IRIS scan /
Biometric verification and other formalities as applicable. Candidates are requested to kindly note
that the offer of appointment will be issued separately, subject to satisfactory completion of Pre –
Joining document verification.

Intimation letters are being sent separately on the registered email-IDs of the candidates and also
through post. Please note if a candidate does not report for the Pre-Joining Document / Credential
verification process on the specified date at the allotted venue, it will be construed that the
candidate is not interested in joining the Bank’s services and therefore his/her name will be
permanently deleted from the provisionally selected list and no further correspondence will be
entertained in this regard. List of candidates and the allotted venue and date for Document /
Credential verification and other formalities is enclosed as Annexure-I and the address of the
venue for reporting is enclosed as Annexure-II.

Instructions to the candidates:

At the time of attending pre-joining verification process, candidates should invariably bring the
photocopies and ORIGINALS of the following documents / Certificates for submission.

Photocopies of the documents submitted should be self-attested and the ORIGINALS of all the
documents should be invariably submitted for verification:

 This intimation letter duly signed by you as unconditional acceptance of the terms and
conditions as laid down therein.

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 Photo identity proof such as PAN Card / Passport / Driving License / Voter’s Card / Bank
Passbook with Photograph / Aadhaar Card/ e-Aadhaar with photograph. (2 Copies)

 Address Proof (2 copies)

 Aadhaar Card (2 copies)

 In case of candidates who have changed their name will be allowed only if they produce
original Gazette notification or original marriage certificate. All the candidates are
requested to verify their testimonials and any difference (spelling error) in candidate’s
name in Online application to that of their documents / certificates should be supported
by notarized affidavit in original.

 Unconditional Discharge / Relieving certificate and Experience Certificate from the

 Fee receipt and printout of the online application submitted to IBPS, Original e-mail
communication / final scorecard given by IBPS.

 Copy of call letters for online examination (Preliminary and Main) duly signed with
photograph pasted on it.

 Proof of Date of Birth (Birth Certificate issued by the Competent Authority or SSC / SSLC
/ Std. X / Std. XII Certificate with date of birth.)

 Marks sheets & Certificates of Class X / XII / SSC / SSLC / PUC / Diploma etc.

 Year-wise / Semester-wise mark sheets and Certificates (Provisional Degree Certificate

 Mark sheets and Certificates of post-graduation, professional qualifications, additional

 If the final result of graduation is not mentioned in the certificate or mentioned after the
specified date as per the advertisement issued by IBPS, candidate has to submit a
certificate from the College / University for having declared the result of graduation on or
before said date.

 Certificate for Computer Literacy (if the candidate has not studied computer as one of the
subjects in School / College / Institute).

 The candidates belonging to SC / ST / OBC categories must produce relevant and valid
Caste certificate issued by the competent authority in the prescribed format as notified in
the IBPS advertisement. Please note that the caste name appearing in the caste
certificate should match letter by letter with the caste name mentioned in the Central List
for the State/UT to which candidates belong to.

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 Candidates belonging to OBC category but coming under creamy layer and/ or if their
caste does not find place in the Central List are not entitled to OBC reservation.

 Disability certificate and Unique Disability Identity Card (UDID) in the prescribed format
issued by the Competent Medical Authorities by respective State Govt / UTs in case of
Persons with Benchmark Disability category.

 If the candidate has used the services of a Scribe at the time of Online Examination the
duly filled in details of the scribe in the prescribed format.

 Candidates belonging to EWS category should submit Income and Asset Certificate
issued by any one of the Authorities as notified by the Government of India in the
prescribed format, valid for the financial year 2024-25, based on the income for the
financial year 2023-2024.

 Ex-servicemen Declaration (Format is available in career page of www.indianbank.in)

 Ex-Servicemen candidates: (i) Candidates who are released/ retired from Armed Forces
are required to submit a certificate as per Proforma A. Such Ex-servicemen candidates
have to produce a copy of the discharge Certificate / pension payment order and
documentary proof of rank last / presently held (substantive as well as acting) at the time
of joining. (ii) Candidates who are still in the Armed Forces and allotted under Ex-
Servicemen category should submit Proforma B from the Competent Authority showing
his/her date of completion of specific period of engagement (SPE) along with the
declaration in Proforma C. Such candidates whose SPE is completed on or before the
specified date in the advertisement are eligible to apply. Such candidates have to submit
a release letter and a self-declaration that he/ she is entitled to benefits admissible to Ex-
Servicemen as per Govt. of India rules (iii) Those candidates who have completed their
initial period of assignment and who are on extended assignment are required to submit
the certificate as per Proforma D. (iv) Dependents of Servicemen killed in action or those
who have been severely disabled have to produce satisfactory documentary proof
showing that they are Dependents of Servicemen killed in action or severely disabled and
an affidavit stating that the relaxation is availed by one dependent of Ex-Servicemen or
not availed by any Dependent of Servicemen killed in action or severely disabled.

 Candidates availing age relaxation under “Widow, divorced women and women legally
separated from their husbands who have not remarried”, must produce the Death
certificate of husband/ documents in support of Divorce or judicial separation and an
affidavit/ declaration that they are not remarried.

 Candidates availing age relaxation under “Persons affected by 1984 riots”, must produce
a certificate from the District Magistrate to the effect that they are eligible for relief in terms
of the Rehabilitation Package for 1984 Riot Affected Persons 4 sanctioned by the
Government and communicated vide Ministry of Finance, Dept. of Financial Services
Communication No.F.No.9/21/2006-IR dated 27.07.2007.

 Five passport size and Three stamp size photographs (same as the one uploaded in
online application).

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 You are advised to open a Savings Bank Account with any Branch of Indian Bank with
Cheque Book facility and submit front page of the passbook (SB Account).
 Register for NPS PRAN Online under All Citizen Model by using the URL
https://mynps.nsdl.com/myNPS/NationalPensionSystem.html?appType=main&authId=U
GUvMTNsQW1DNlpKQ0o1QnVBZ1I5Zz09 and subsequent to completion of pre joining
formalities, submit NPS Inter-Sector Shifting Form (available in Bank’s website) along
with PRAN copy and send the same to Government Business Service Branch (GBSB-
CBS Code 1719, email id : [email protected]) duly attested by the Branch Manager
/ Chief Manager (Administrative Office / STC).
 Existing NPS Account holders can continue to use the same PRAN by shifting their PRAN
to Indian Bank POP by submitting PRAN Shifting form request to Government Business
Service Branch (GBSB- CBS Code 1719, email id : [email protected]) subsequent
to completion of pre joining formalities, duly attested by the Branch Manager / Chief
Manager (Administrative Office / STC).
 Any other relevant documents in support of eligibility. The Photograph and Biometrics of
the candidate will be verified with the photo and Biometrics captured at the time of online
tests. Decision of the Biometrics data verification authority with regard to its status
(matched or mismatched) shall be final and binding upon the candidates. Please note
that matching of photo and Biometrics is integral to successful completion of documents
verification process. Refusal to participate in the process IRIS / Biometric Data verification
on any occasion will lead to cancellation of candidature.
 The provisional selection is subject to the candidate fulfilling the eligibility criteria
stipulated for the post.
 Please note that a language proficiency test will be conducted on the above mentioned
date of Document Verification / Bio-metric Verification to ascertain the proficiency
(reading, writing and speaking) of the candidates in the Official/local language of the State
/ UT for which he / she has applied for. Please note that if you do not possess proficiency
(reading, writing and speaking) in the Official/local language of the State / UT for which
you have applied for, your provisional allotment made by IBPS for the post of Clerk
(Customer Service Associate) may be cancelled. Candidates who will fail to qualify this
test will not be offered appointment. However, candidates who will produce 10th or 12th
standard mark sheet/certificate evidencing having studied the official/local language of
the state/UT will not be required to undergo the language proficiency test.
 You are advised to go through this letter carefully and ensure submission of all the
relevant documents during the document verification process. Request for Change of
venue, Date & Time for Document submission, Biometric verification and joining will not
be entertained.

 Decision of the Bank in respect of all matters pertaining to this recruitment shall be final
and binding upon the candidates. Please note that if at any stage of selection
process/employment/post joining the Bank, it is found that you do not fulfill the eligibility
norms of recruitment / found guilty of impersonation / guilty of misconduct / use of unfair
means or that you have furnished any incorrect / false information / certificate(s) /
document(s) or have suppressed or concealed any material fact(s), like past employment,
criminal case pending / arrested / FIR lodged, etc. your service is liable to be terminated
without any reference / notice to you. In addition, you will be liable for criminal prosecution
under the provisions of the Bharatiya Nyaya Sanhita (BNS).

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  In addition to the above mentioned documents, please download the following forms from
career page of www.indianbank.in and submit the same duly filled.

o Biodata.
o Testimonials (to be obtained from two respectable persons who are not your
relatives).
o Attestation Form (2 copies).
o Service Joining Sheet, Service Sheet, Declaration of Fidelity and Secrecy.
o Fitness Certificate
o Declaration of Assets and Liabilities.

Candidates are advised to visit authorized Indian Bank website www.indianbank.in (under Career
Page) periodically for updates.

Bank will not take responsibility for late receipt / non-receipt of any communication sent via e-
mail/SMS to the candidate due to change in the mobile number, email address, technical fault or
otherwise beyond the control of Bank. Hence candidates are advised to regularly keep watching
the Bank’s website for details, updates and any information which may be posted for further
guidance as well as to check their registered e-mail account from time to time during the
recruitment process.

Place: Chennai Date: 30.04.2025 Deputy General Manager (HRM)

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