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Communication Skills

Communication is essential for human interaction and organizational success, involving the exchange of ideas and information. It encompasses various elements such as source, message, and feedback, while also facing barriers like cultural and language differences. Individual perspectives and filters significantly influence how communication is perceived and interpreted.

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3 views13 pages

Communication Skills

Communication is essential for human interaction and organizational success, involving the exchange of ideas and information. It encompasses various elements such as source, message, and feedback, while also facing barriers like cultural and language differences. Individual perspectives and filters significantly influence how communication is perceived and interpreted.

Uploaded by

rtip rtip
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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COMMUNICATION SKILLS

Introduction:
• Communication is fundamental to the existence and survival of
humans as well as to an organization. It is a process of creating and
sharing ideas, information, views, facts, feelings from one place,
person or group to another. Communication is the key to the
Directing function of management.
Definition :
• The word "communicate" is derived from the word "common" - to
share, exchange, send along, transmit, talk, gesture, write, put in use,
relate.
The Importance of Communication :
1. Seamless coordination.
2. A great working environment.
3. Decision making.
4. Boost employee morale.
5. Being valued in the workplace.
6. High demand in the job market.
7. Makes your first impression last long.
8. Speak more concisely and confidently.
9. Helps you get better opportunities.
10. Improves cooperation.
Elements of Communication Process :
• Source
• Message
• Encoding
• Channel
• Decoding
• Receiver
• Feedback
• Context
Barriers to communication :
• Physiological Barriers
• Physical Barriers
• Cultural Barriers
• Language Barriers
• Gender Barriers
• Interpersonal Barriers
• Psychological Barriers
• Emotional Barriers
Perspectives in Communication:
We all come to each communication exchange with our own ‘filter’
through which we see the world, the person we are communicating
with, and the situation or topic we are communicating about. These
filters mean that we don’t always start with the same perspective as the
person we are communicating with.

Our individual perceptions are the ‘filter’ through which we


communicate with others.
Visual perception :
• Visual perception is the ability to see and interpret (analyze and give
meaning to) the visual information that surrounds us.
• The process of "taking in" one's environment is referred to as
perception. If perception is inaccurate, incorrect or altered in any
way - problems with reading, spelling, handwriting, math and
comprehension occur. Visual perceptual skills involve the ability to
organize and interpret the information that is seen and give it
meaning.
Language :
• The different perspectives we experience can be with language as
well. How many times have you received an email that seemed to
have a certain ‘tone to it,’ and that perception of tone colored the way
that you might have responded.
• The same words can have very different meanings depending on how
we interpret them.
Other factors affecting our perspective :
• Past Experiences
• Prejudices
• Feelings
• Environment

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