ARBA MINCH UNIVERSITY COLLEGE OF AGRICULTURAL

SCIENCES DEPARTMENT OF RDAE PROGRAM OF AGRO

ECONOMICS

TITLE:- INTERNSHIP REPORT ON ABYSSINIA BANK OF ETHIOPIA

(BoA)

COURSE: PRACTICAL ATTACHEMENT

NAME: MERON TAKELE

ID NO: NSR/T/001/15
ACKNOWLEDGMENT

I would like to express my gratitude towards BoA Arbaminch branch all staff members
for their kind cooperation and encouragement which help me in completion of this
practical attachment
Table of Contents
ACKNOWLEDGMENT.............................................................................................................................2
ABSTRACT..............................................................................................................................................5
LIST OF ABREVATION...........................................................................................................................6
CHAPTER ONE........................................................................................................................................7
1.1 Background of the Abyssinia Bank...............................................................................................7
1.2. Cardinal issues missions, vision, and objective of the AbyssiniaBank.........................................7
1.2.1Mission..................................................................................................................................7
1.2.2. Objective..............................................................................................................................7
1.2.3.Value.....................................................................................................................................8
1.3. Organizational structures...........................................................................................................9
1.4. The extent to which the organization is realizing its visions and missions and performances of
the organization in relation to its objectives.....................................................................................9
1.5. Strength, weakness, opportunity and treat (SWOT) analysis of the organization Strength......10
1.5.1 Strength of Abyssinia bank.................................................................................................10
1.5.2 Weakness of Abyssinia bank...............................................................................................10
1.5.3 Opportunities......................................................................................................................10
5.4 Threats:-....................................................................................................................................11
1.6. Problems observed that affect the organization at current time and its critical issues............11
1.7. Suggested solutions or measures to be taken to solve orat least minimize the problems.......11
PART TWO...........................................................................................................................................12
ACTIVITY REPORT.............................................................................................................................12
2.1 Background of the department/division where you have been working...................................12
2.2. Objectives and major responsibilities as well as activities of the department or division.. . .12
2.3 Your responsibility and major activities of as member of department......................................12
2.4 Performances evaluation of your activities................................................................................12
2.5 Problems encountered on the job and remedial action I have taken........................................13
Suggested solutions.........................................................................................................................13
PART THREE.........................................................................................................................................14
ATTACHMENT EVALUATION............................................................................................................14
3.1 Rationales of practical attachment............................................................................................14
3.2 Significances of practical attachment........................................................................................14
 3.3 Relevance of the organization and my activities........................................................................15
3.4. Applicability of the theories and others in class on real world or practical work
environment (the specific theory ,area and course should be mentioned clearly).........................15
3.5 Major problem that I faced during the attachment...................................................................15
3.6 Suggested solutions during the practice....................................................................................16
4.1 Recommendation..........................................................................................................................17
4.2 Conclusion.....................................................................................................................................18
REFERENCE..........................................................................................................................................19
ABSTRACT
This practical attachment's main goal is to evaluate the performance of the Abyssinia
bank Arbaminch branch. The degree to which the Abyssinia bank Arbaminch branch is
carrying out its vision and mission, as well as the organization's effectiveness in relation to its
goals. The purpose of this practical attachment was to broaden students' knowledge and
provide them the opportunity to contrast what they had learned in class thus far with their
practical experiences. To generate students that are highly competent, independent, engaged,
change agents, and effective problem solvers. The investigation of Abyssinia Bank of
Ethiopia's equal participation with other banks in achieving its vision, purpose, and target is
another goal
LIST OF ABREVATION

BoA- Bank of Abyssinia

ATM- Automated teller machine

CSM- Customer service management

SWIFT- Society for Worldwide Interbank Financial Telecommunication

CHAPTER ONE
1.1 Background of the Abyssinia Bank
The present day Bank of Abyssinia was established on February 15,1996(90years to the day
back private Bank was established in 1906 during emparior Minilik 2) in accordance with
1960Ethiopian commercial code and the licensed and super vision of Banking business
proclamaonno84\1994.BOA started it's operation with an authorized and paid up capital of
birr 50 million and 17.8million respectively and with only 131 share holders and 37 staffing.
In two decades since it's establishment Bank of Abyssinia has registered a significant
growth in paid up capital and total assets. It also attracted many professional staff members.
Valuable share holders and large costumers from all walks of life. This performance indicate
public condense in the bank and reliability and satisfaction on in it's service. Currently
employing the state of art banking technology the bank provides excellence domestic
international and special Banking service to it's strives to serve all economic and service
sector via it's every increasing branch networks throughout the century.

1.2. Cardinal issues missions, vision, and objective of the AbyssiniaBank

1.2.1Mission
 They are committed to provide excellent financial services through competent,
motivation employees and digital technology in order to maximize value to all
stakeholders.

1.2.2. Objective
 Maximizing profitability through increased efficiency.
 To contribute to the general economic development efforts of nation.
 Enhance growing market share.
 Provide differentiated, varied and value added banking services.
 Increasing employee satisfaction and developing their skill.
1.2.3.Value
 Integrity-They do the right thing, even when no one is watching;-They keep
their word and honour of commitments;-They maintain confidentiality and
privacy of all.
 Customer Satisfaction-They strive to excel their business and satisfy our
customers-They are committed to offer the highest quality service to their
customers and aspire to be branded with quality in the minds of the customers
and the General public
 Employee satisfaction-They are committed to employee training and
professional growth-They distinguish their employees as valuable
organizational resources-They recognize their employees for their
achievements
 Learning organization-They are committed to anticipate and respond to
internal and external changes through constant improvement and adaptation-
They strive to establish a culture that nurtures individual and group learning
 Teamwork and collaboration-They recognize the importance of teamwork
for their success-They support one another and work co-operatively
 Public trust-They understand that the sustainability of our business depends
on their ability to maintain and build up public confidence
 Value for money-They deliver the same level of service for less cost, time or
effort-They deliver a better service or getting a better return for the same
amount of expense ,time or effort-They use resources carefully to save
expense, time or effort
 Decentralization-They are committed to delegate operations and decision-
making responsibilities
 Corporate citizenship-They value the importance of their role in national
development endeavours- They abide by the laws of Ethiopia and other
countries in which they do business-They care about the welfare of the society
and the environment
1.3. Organizational structures
The structure of an organization consists of the coordination of the individuals and
collectivedepartments within the organization to collaboratively reach a final and shared goal
in themost effective and efficient manner.

In order for the organization in question to reach its full potential, Abyssinia bank
maintains a clear and consistent balance between the organization and the people employed
within the organization, as it is through the successful interaction between these two aspects
of a business that the necessary and effective structure can be achieved and maintained. The
structure of Abyssinia bank may be very similar to a regular organization, depending on
the size of the bank. Abyssinia Bank is governed by the Board of Directors consisting of a
Chairperson, a Vice Chairperson and seven Directors. The overall management is entrusted
to the management team which comprises the Chief Executive Officer.

1.4. The extent to which the organization is realizing its visions and
missions and performances of the organization in relation to its objectives
 To achieve mission, vision and objective Abyssinia’s officials plan to raise the paid-
upcapital to 20 billion Birr in the next five years through the sale of shares to the
public and current stakeholders.
 The bank’s paid-up capital reached 3.4 billion Birr at the end of the 2029/30 financial
year.
 In the same year, the bank secured 572 million Birr in annual profit, up by 196% from
the preceding twelve months. This has led the earnings per share (EPS) to jump from
4.2% to16.6%.
 The total asset of Abyssinia grew by 9% to 43.1 billion Birr while its deposit
mobilization increased by 8% to reach 33.9 billion Birr last year.
1.5. Strength, weakness, opportunity and treat (SWOT) analysis of the
organization Strength
1.5.1 Strength of Abyssinia bank
 Services that are safe and trustworthy and are adapted to the needs of the
clients;
 It prioritizes the public interest;
 Decentralized working environment;
 Innovative Culture: it enables Abyssinia to create distinctive goods and
services that satisfy the needs of their clients;
 Economies of scale are the cost benefits that Abyssinia bank achieves as a
result of size; the bigger the volume, the greater the benefits;
 Technology: Due to its superiority, Abyssinia bank is better able to satisfy
 They are giving good banking service for their society.
 They are giving door to door Cash collection and payment.
 They have good team sprit.
 The branch has committed devoted, ,disciplined , skilled employee who
respect Environmental culture ,norms and language of the society .,

1.5.2 Weakness of Abyssinia bank

 Lack of independently completing some work on team.
 Knowledge gap of stuff skills on bank products especially on digital products
and new product of the bank.
 Lack of good card handing and distributing to costumers on time opportunity.
 Lack of independently completing some work on team i, e waiting for other.

1.5.3 Opportunities
 The level of income is steadily rising.
 Population growth
 New products and Services
 Growing economy
 New Technology, They can achieve their costumes base target by using
governmental employees, wereda office employees town administration
employees, and resources.
 Having large unbanked society in rural and urban areas of the area
compering with the total population. etc,,
  Existence of high cooperation and strong team sprit of the staff.
 Starting from the near time their banks have a good image in front of the
public.
 The bank brand great costumes value, having large number of branches
being influence financial institution, and having committed staff is greater
opportunity.
 They can use religious budgets like church, mosques et

5.4 Threats:-
 Increase in labour costs
 Lack of potential of the area especially on fcy.
 Growing competition
 External business risks
 Existence of money competent other banks and financial institution in the
area.
 Lack of society understanding about the modern serving practice.
 The society attitude and perception to wards bank service and serving habit.

1.6. Problems observed that affect the organization at current time and its
critical issues
Has faced some challenges relating with e- payment service. Among the challenges
Security, Standardization, Regulatory and Legal Issues, Infrastructure, Heavy Investment
Costs, and Socio-Cultural Challenges are the serious ones. And it affected the development of
the service as expected.

1.7. Suggested solutions or measures to be taken to solve orat least

minimize the problems.
 Increase the awareness of society
 Building infrastructure

PART TWO
ACTIVITY REPORT

2.1 Background of the department/division where you have been working

Customer service officer department is one of the sectors of Abyssinia bank
Arbaminch branch .It performs its duties and responsibility by setting specific and feasible
goals and objectives which support to speed up
customer satisfaction and profit maximization of the bank. More than employees make
up this department, each of whom works 8 hours per day and is responsible for something on
their own.

2.2. Objectives and major responsibilities as well as activities of the department or

division.
● To smoothly implement integrated banking solutions in customer service process

.● To have single source of reference to perform

.● To determine duties and responsibilities that each employee at all level in the
Customer service process.

 To provide efficient and quality service to its customers

 .● To ensure standardization and uniformity in the customer service process.

2.3 Your responsibility and major activities of as member of department

 Account opening
 duties related to customer service
 Opening account
 Pay cash and receive cash

2.4 Performances evaluation of your activities

As a department member, I am also accountable for carrying out the department's
duties. When I was a participant at the Abyssinia bank Arbaminch branch, I performed the
following specific actions as an apprentice based on those general activities.

 I supported employees by opening accounts for more than 15 customer

 I make sure the customer's name, date, and signature are correctly filled out.
 I provided several services for the department and the clients.
 I complete a task on time and honestly by according to the guidelines and
rules.

2.5 Problems encountered on the job and remedial action I have taken
Problems encountered on the job

 I put in a lot of time studying, learning, and preparing for my careers;

however, the true challenge comes once all my knowledge is put to the test in
 a real-world situation. When undertake my very first working experience
while participating in the Attachment, and are often expected to participate at
the same level as an organization’s full-time employees, this can lead to stress
or feelings of being overwhelmed, which may deter some individuals from
realizing my true potential in my career.
 Getting confused because I didn’t get enough guidelines or directions.
 Fear to ask questions, I am not even sure which of my colleagues will help me
or will they feel disturbed. I feel hesitant in interrupting them.
 The hierarchy in the organization was difficult to understand during the first
few days. Since I need to be clear about whom I am reporting and who is
reporting to whom

Suggested solutions
The way to combat those overwhelming feelings is to keep an open line of
communication between me, employer, and my internship program advisor. Additionally, if I
am unsure of how to complete a certain task, it won’t hurt to ask the employees or a
colleague for help. Generally, freely ask questions where I get confused, try to blend in with
the office people, and socializing with colleagues will help me to adjust to the office and the
work too.

PART THREE
ATTACHMENT EVALUATION

3.1 Rationales of practical attachment

The rationale of practical attachment includes it enhances Cross-training which allows
us to experience and practice different work-related skills. Job guidance provided by the
practical attachment program creating confidence in the students. The students develop
confidence to join the industry being multi-skilled and competent enough. This does not only
enhance employee skills but also gives companies the benefit of having employees who can
perform more jobs. The attachment also gives employees a better appreciation of what co-
workers do and how their own jobs fit in with the work of others to achieve company goal
his attachment has great importance behind it. It is primarily planned to check how the
theoretically learned courses and gained knowledge and skills are applied in real world
environment. It is also aimed of evaluating how relevant and applicable theoretically courses
learned are in real world it also looks into challenge and opportunities’ prevailing in the real
world and; to suggest some possible solution in the real world.

3.2 Significances of practical attachment

The practical component of my study has been very beneficial to me. The following
are some examples of how practical connection is relevant:

1. It allows me to combine my theoretical knowledge with practical skill

development because many operational aspects of the bank are related to the theoretical l
knowledge I gained from my studies.

2. It facilitates my application of what I have learned in the classroom.

3. I can overcome the disparity between my study-related practical abilities andtheoretical

knowledge through practical work

4. It improves knowledge and comprehension of matters pertinent to a certain field of study

5.It improves students' ability to conduct research.

6. It improves students' ability to handle difficulties or problems they encountered in class or

with their practical work.

7. It enhances employability skills of the students.

8. It supports the growth of students' critical thinking, decision-making, and self-esteem

skills.
3.3 Relevance of the organization and my activities
The organization and my activity have much relevance to my study. In my stay
of Customer Service department, I have learned that how one person cans harmonious work
with the
otherEmployee in each department. I know how to apply the lecture class in real world or a pr
actical work. It also encourages me how to identify any problem and give the solution.

3.4. Applicability of the theories and others in class on real world

or practical work environment (the specific theory ,area and course should
be mentioned clearly)
Organization in which I do my practical attachment, Abyssinia Bank of Ethiopia
Bedelebranchis relevant for my field of study. Because some course that I learned in the class
were relatedto working environment as described here below

Accounting course helped me more in overall steps of the attachment on cash flow
within the company.

 Management Information System (MIS) course on how data are stored on data
baseand data are searched by primary keys in order to shorten time spent on ac
complishingthe single job speed up the system of our searching
employee’s information or customers information.
 Psychology: - For smooth relationship with both customer and employee at wo
rkplace.

3.5 Major problem that I faced during the attachment

 There was less communication between the University and hosting
Company Abyssinia Bank and this lack of communication left me to
deal with challenges on my own, as there was no one from the department to
intervene.
 The obtained data will differ from one employee to other
 Uncooperative attitude of some employee.
 Inadequate work to do during the Attachment
 Getting confused because I didn’t get enough guidelines or directions.

3.6 Suggested solutions during the practice

 The University should ensure that Practice attachment is done in a
professional and systematic manner in which hosting institutions are genuine
 collaborating partners. There should be better collaboration and
communication between hosting institutions and the Camps.
 Socializing with colleagues will help me to adjust to the office and the work
too.
 Freely ask for adequate

4.1 Recommendation
The following recommendations are made for the involved organs based on the results of the
practical attachment:
1. The length of the practical attachment period should be increased by the university.

2. Excellent customer service helps Abyssinia Bank compete with private banks.
The bank has to provide its customers more modern banking services, especially e-banking
services, ATM machine service etc..

3. Research and development shouldreceive the proper emphasis from Abyssinia Bank .

4. Abyssinia Bank should move to mobilize and gather resources from the nation's expanding
economy.

5. The university needs to strengthen ties with the organizations where the attachment was
undertaken.

6. Since employee satisfaction is one of the bank's core objectives, Abyssinia Bank should
like other private banks, provide its employees higher salaries. However, higher salaries may
also discourage skilled and experienced workers from leaving for private banks.

4.2 Conclusion
The attachment confirms that fostering strong relationships between universities and
employers provides significant benefits for students, universities, and society at
large. ManyEthiopian higher education institutions do not give their students opportunities fo
r practicalattachment. Instead, they put more emphasis on teaching the theoretical side
of things, which makes it difficult for students to find work once their academic careers are
over.On the other hand, a lot of difficulties and issues were seen at the businesses where the p
ractical attachment took place, and being aware of these issues can help students improve
their problem-solving abilities. Conducting practical attachments is crucial
for society as awhole, for students, universities, companies, and for employers
REFERENCE
 The interview; information from the employers of the organization.

 The daily and weekly activities.

 The website of organization