VCM-MODULE-2
VCM-MODULE-2
1. By responsibility center
2. By cost type, as to controllability
3. By specific cost items or cost elements
within each classification in (1) and (2).
RESPONSIBILITY vs.
ACCOUNTABILITY
Customer Perspective
The customer perspective is the source of the revenue component for the financial
objectives. This perspective defines and selects the customer and market segments
in which the company chooses to compete.
Process Perspective
To provide the framework needed for this perspective, a process value
chain is defined. The process value chain is made up of three processes:
the innovation process, the operations process, and the post sales
process.
Thank
You
Presented by Juliana Silva