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Test Script for User Testing the Oncology Workflow System Edited

This document outlines a test script for user testing the oncology workflow system at Universal Health, focusing on ensuring the system meets the needs of both Oncology North and South. It details the participants involved, key elements to test, recommended testing steps, rules for testing, expected outcomes, and an action plan for addressing failed tests. The goal is to enhance workflow efficiency, collaboration, standardization, and user satisfaction while improving patient care.

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Test Script for User Testing the Oncology Workflow System Edited

Uploaded by

Fidel

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

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Test Script for User Testing the Oncology Workflow System

Student Name:

Institutional Affiliation:

Date:
Introduction

This test script intends to incorporate user testing principles into the newly developed workflow

system for oncology at Universal Health. It intends to ensure that the system meets the specific

needs of both Oncology North and Oncology South, aligns the workflows of both departments,

and addresses organizational needs. The following sections will set out how this testing process

will proceed, including participants, what will be tested, suggestions on how to test, relevant

rules, outcome expectations, and a contingency action plan for unwelcome tests (Kruse et al.,

2019).

1. Participants in User Testing

The following stakeholders will be involved in user testing, thus complementing the above:

• Oncological Navigators: Primary end users who directly deal with the system to support

patients.

• Intake Referral Specialists: This includes the patient onboarding and documentation

process.

• Prior Authorization Teams: Handles the financial documentation and insurance approvals.

• IT Specialists: Responsible for technical assistance and rectification of system errors.

• Chrystal Oncology Alignment Specialists: Giving different insights regarding the

functionalities of systems and compliance with best practices.

• Nursing Informatics Professionals: Acted as a bridge between clinical and IT personnel.

• Project Managers: Ensure the whole process is streamlined towards objectives.

• Clinical Leaders: A higher-level guidance regarding how improvements in the system

align with the patient care goals.

Therefore, according to Nilsen & Bernhardsson (2019), this large group ensures that the user

testing incorporates both views and can portray features related to operational interface

efficiency and clinical workflow integration into the practical yet innovative system.

2. Elements to Test

The testing will be narrowed down to these vital components of the system:

• Workflow Navigation: Test accessibility for oncology navigators to enter patient data.

• Data Integration: Seamless data flow in various departments, such as intake, prior

authorization, and navigators.

• EHR Accessibility: The oncology-related documentation should be accessible within

Chrystal (Zhang & Liu, 2020).

• Standardized Documentation: Test uniform templates with discrete and free-text fields.

• Data Extraction Capabilities: Assess the potential for extracting and investigating discrete

data for outcome measurement.

• Interoperability: Ensures compatibility across Oncology North and South workflows.

• Scalability: Ensure that the system can handle an increasing patient load without running

performance.
3. Recommended Testing Steps

Evaluation of the system will elicit acceptance, integration, and enhancement testing. These tests

will follow the following steps:

Acceptance Testing

 Define the successful outcome according to operational and clinical endpoints.

 Walkthrough oncology navigators with simulation using patient data.

 Collect feedback on usability, clarity, and efficiency of workflow.

Integration Testing

 Data exchange among intake specialists, prior authorizations, and navigators can be

tested.

 Ensure that the updates from Chrystal do not break current workflows in the system.

 Simulate real-time scenarios to measure interoperability.

Enhancement Testing

 Add new features identified by a gap analysis, such as better templates.

 Gather user feedback concerning the enhancement and compare the results with a

baseline.

 Determine if modifications eliminate identified gaps in the workflow.

Usability Testing

 Role-based scenarios where different users would be seen with the system.

 Exercise to measure completion time for tasks.

 Identify confusion and delays in the users' environments and measure quality feedback in

those areas (Zhang & Liu, 2020).

4. Rules Involved

The process of testing should be through the following rules:

• Standards Compliance: The workflows should be consistent with organizational and

regulatory standards and those specific to oncology (Zhang & Liu, 2020).

• Patient Data Security and Privacy: Patient data must be secured per HIPAA.

• Consistency in the Operations: Align the current functionalities to Oncology North and

South standardized workflows.

• Feedback Inclusion: Implement user feedback to improve the system further.

• Usability Standards: Make the system intuitive to minimize the learning curve for all user

groups.

5. Expected Outcomes/Actions

• Improved Workflow Efficiency: Systematic oncology navigators can efficiently

document and retrieve patient information.

• Improved Collaboration: Comprehensive data-sharing across departments expedites the

decision-making process.

• Standardization of Processes: The processes will be standardized with templates and

workflows, reducing variance.

• Accurate Data Extraction: With fields of data separable, one can quickly report and

analyze trends.
• User Satisfaction: End-users are satisfied with the usability and functionality of the

system.

• Enhanced Patient Care: Better systems enable clinicians to engage patients more fully.

6. Action Plan for Failed Testing

If the fault is discovered during the troubleshooting sessions being carried out for the following

plan, the implementers of this plan will:

• Identify Failure Points: Develop all failure point definitions for each area of

underperformance.

• Prioritize Fixes: Rank failures in terms of how critical they are to clinical operations.

• Collaborate with Stakeholders: Bring IT, Chrystal alignment experts, and end users to fix

problems.

• Develop Interim Solutions: Design temporary workflows to limit the disruption while

fixes are being done.

• Re-test Modifications: Repeat tests until the correction is proved successful.

• Update Training Materials: Adapt all training documents or materials to reflect changes in

the document.

• Communicate Adjustments: Develop and inform stakeholders of updates that align with

their expectations.

Conclusion

In conclusion, ensuring that the user testing process involves all the crucial key people and all

relevant focus areas, defining rules, and designing backup plans would help Universal Health

ensure that the oncology workflow system meets its efficiency, standardization, and user
satisfaction goals. Continuous feedback and iterative changes will help in the successful

establishment of the system while fostering a collaborative culture among all, which will further

align the system with clinical and operational objectives and achieve better final results for both