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LESSON 3 BCC

Lesson 3 focuses on confirming services in the hospitality industry, emphasizing the importance of clear communication through professional confirmation emails. It covers grammar points such as using the present simple tense for confirmation statements, employing modal verbs for politeness, and using formal phrases. The lesson also outlines the structure of a confirmation email, including an opening, focus on details, action steps, and a closing statement.

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Valentinus Brama
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4 views3 pages

LESSON 3 BCC

Lesson 3 focuses on confirming services in the hospitality industry, emphasizing the importance of clear communication through professional confirmation emails. It covers grammar points such as using the present simple tense for confirmation statements, employing modal verbs for politeness, and using formal phrases. The lesson also outlines the structure of a confirmation email, including an opening, focus on details, action steps, and a closing statement.

Uploaded by

Valentinus Brama
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lesson 3: Confirming a Service

Learning Content

In the hospitality industry, confirming a service ensures that both parties are aligned on the details,
preventing any miscommunication. A professional confirmation email reassures the recipient that their
request has been processed and recorded accurately.

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Grammar Focus

1. Using the Present Simple for Confirmation Statements

When confirming a service, the present simple tense is used to state facts and scheduled events.

Examples:

• I confirm that the reservation is scheduled for February 15, 2025 at 10:00 AM.

• The car arrives at Velana International Airport at 10:00 AM.

Avoid using the present continuous for scheduled/routine events:

• The car is arriving at Velana International Airport at 10:00 AM.

2. Using Modal Verbs for Professional Politeness

Modal verbs such as should, would, and could help make your confirmation email sound more polite and
professional.

Examples:

• Should you require any modifications, please let us know.

• We would be happy to assist with any changes.

Avoid direct or overly commanding statements:

• If you need changes, tell us. → Sounds too blunt

• If you need any modifications, please let us know at your earliest convenience. → More
professional

3. Using Formal Confirmation Phrases

Examples:

• We are pleased to confirm that…

• This is to confirm that…

• I would like to confirm the following details…

Avoid overly informal language in a business setting:

• Hey, just letting you know that the service is booked!


The body of a confirmation email generally has four parts:

Part Content Example


Opening State that you are confirming the I am writing to confirm the airport transfer
requested service. service for Mr. John Smith as requested.
Focus Provide details of the confirmed The transfer is scheduled for February 15,
service, including date, time, 2025, at 10:00 AM from Velana International
location, and any specific Airport to Banyan Tree Vabbinfaru in a luxury
requests. Boat.
Action Inform the recipient of any next Should you need any modifications or have
steps or ask if they require any additional requests, please let us know at your
changes. earliest convenience.
Closing End on a professional and We look forward to providing a seamless
reassuring note. transfer experience for Mr. Smith. Please feel
free to reach out if you need further assistance.

Email Example: Confirmation of Airport Transfer

Salutation
Dear Mr. Adams:

Opening
I am writing to confirm the airport transfer service for Mr. John Smith as requested.

Focus
The transfer has been scheduled with the following details:

• Date: February 15, 2025

• Time: 10:00 AM

• Pickup Location: Velana International Airport

• Drop-off Location: Banyan Tree Vabbinfaru

• Vehicle: Luxury Private Boat with a dedicated Server

Action
Should you require any modifications or additional arrangements, please do not hesitate to contact us.
We would be happy to assist in ensuring a smooth transfer for Mr. Smith.

Closing
We look forward to welcoming Mr. Smith and providing him with a seamless arrival experience. Please
feel free to reach out if you need any further assistance.

Complimentary Close
Sincerely yours,

Typed Name
[Your Name]
[Your Position]
[Hotel Name]
Task for Participants

Write a confirmation email to a florist confirming a flower arrangement for a VIP guest’s villa.

Follow this structure:

1. Salutation (Address the recipient formally)

2. Opening (State that you are confirming the requested service)

3. Focus (List the confirmed details clearly, such as type of flowers, delivery date, and location)

4. Action (Ask if any changes are needed or provide the next steps)

5. Closing (End with a professional and polite tone)

Submission Deadline: March 8, 2025


Word Count: 100-150 words

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