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Alcatel OmniPCX 4400

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T H E V I S I O N
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What if... What if a communication system could enhance the

life of every person in your organization, every hour that

One system can.

It’s called the Alcatel OmniPCX 4400 –

they’re at work?
the most powerful voice communications system
What if a communication system could improve in the world.
your ability to support your customers, and in turn make your
It’s the enterprise communications network
organization grow?
of the future, because it’s built the way all systems will
What if a communication system could link your eventually have to be built to deliver the next ten years of
computers and telephones, offering you the mobility and voice communications.
access you want, with the reliability and simplicity you need?

What if a communication system could combine

And Alcatel can deliver it to you today.
the applications and power of your computer network,

the flexibility and ease of use of email and the web, and

the reliability and quality of your telephone?

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T H E R E A L I T Y
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Alcatel’s Alcatel’s OmniPCX 4400 makes voice

communications simpler and more powerful for every
… your customers can communicate with you
using whatever media works best for them -- the Web,
person in your organization. With the Alcatel the phone, fax, or email. And the Alcatel OmniPCX 4400
OmniPCX 4400… seamlessly integrates all of them.

… you can sit down at your desk every … your teleworkers have exactly the same
morning, turn on your PC, and look over a single list access from home – to both data and voice –
of all your email and voicemail messages – already that they’d have if they were sitting at their desk.
sorted and prioritized. On a single dial connection.

… your phone has an integrated keyboard … you can save money by sending voice
that lets you dial by name. Better yet, you can dial almost toll-free across an IP VPN, but still be guaranteed
directly from a personal phone book on your PC – of toll quality voice when the Internet has problems.
complete with individualized greetings, and a screen
The Alcatel OmniPCX 4400 does all this,
pop-up that identifies callers when your phone rings.
managed from a single point of control, which is in
… people can reach you, anytime, anywhere turn linked and synchronized with all of your
– at your office, at a remote location – by dialing databases and directories.
a single number.

… you can easily receive voicemail, email,

and faxes at your desk or on your laptop, with a The Alcatel OmniPCX 4400 does all this,
single connection across the Internet. and it’s easy to install and use.

… the voice system can read email messages

and fax headlines to you, wherever you are – even on
your cell phone.

… your PBX interworks with other servers in

your information system to send pictures and data
directly to the contact center agent who’s handling each
customer making customer service and telemarketing
more effective.

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OmniPCX 4400 The Alcatel OmniPCX 4400 does all this,

and it works over any network – on campus, over Gigabit

And it makes management of the entire network

simpler in dozens of ways, using standards-based network

Ethernet or ATM; across the wide area, over an IP VPN, management tools, directories such as LDAP, and networking

ISDN, ATM, frame relay, traditional digital circuits, and protocols. The entire network – both voice and data –

traditional analog circuits. It can easily handle a campus with can be managed from a single workstation, using a Web or

tens of thousands of users. It can easily handle a network with Windows interface. Alarms from both voice and data can be

hundreds of locations. monitored for the entire network.

And Alcatel’s OmniPCX 4400 couples tightly with The heart of the Alcatel OmniPCX 4400 is a

Alcatel’s network switches and policy routers. You get the total distributed client/server architecture, running on an IP core

technology you need to shift into IP telephony, including QoS and based on open standards - the perfect model for the

monitoring, and prioritization for voice traffic. You can set up network of tomorrow.

a virtual private voice/data network that gives you the

features you need, with the security you want. The Alcatel OmniPCX 4400 empowers
people every time they pick up a phone.
The Alcatel OmniPCX 4400 does all this, and it

provides a strong return on investment. Its advanced contact

center capabilities make both customer service and telesales

more effective, helping retain existing customers and recruit

new ones. It replaces the complexity of two wiring systems for

voice and data with a single integrated system.

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Then and now It’s exactly the same with voice • transparent network connectivity options

because voice and data are now integral • IP in the core design
Remember the Internet eight
parts of the same system. Your voice • flexible connectivity options (IP, FR, ATM,
years ago? Theoretically you could
network and your voice applications and ISDN)
communicate in all sorts of ways, but for
must change too. A system that can do • standard computer/telephony integration
most people that really wasn’t possible.
that needs a powerful, current, open • complete, intuitive voice services
Why? Because we had to know a lot of
architecture.
mysterious commands and codes that most One more thing. An advanced
of us just couldn’t remember. This natural successor to the PBX architecture is not by itself sufficient. A PCX

is the private communication exchange must do everything that a traditional PBX

The situation is exactly the same
(PCX). The Alcatel OmniPCX 4400 is the does and it must do it very well. There is no
today with PBXs. Theoretically you can do
first system of its kind that’s a true PCX: way to shortcut years of experience in
all sorts of things. But the reality is that most
meeting customer needs. Voice managers
people learn, at most, a half dozen commands. • UNIX-based client/server architecture
know that they’ve always needed
The Alcatel OmniPCX 4400 changes that. • distributed and scalable hardware
a powerful toolkit to do their jobs.
With soft keys on phones, with integrated and software
The Alcatel OmniPCX 4400 provides this.
PC applications, with customized toolbars for • embedded mobility
different kinds of workers, with voice guidance

for traditional and cellular phones, Alcatel

has made the power that’s inherent in digital

phone systems available to every user.

Evolution

The time has come for your PBX –

one of the key components of your enterprise

information system – to move from its

traditionally centralized, proprietary

architecture to a client/server model using

open operating systems, public protocols,

and industry-standard server platforms.

It’s a better way to deliver the information

integration you need today.

Your data network must grow The Alcatel OmniPCX 4400 enhances the

and change as opportunities and life of every person in your organization

challenges come up, and your data every hour they are at work.

applications will grow and change as well.

Information systems that can’t easily morph

and grow quickly become a problem

instead of a tool.

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T R A N S P A R E N T
C O N V E R G E N C E
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Alcatel Alcatel has an implementation program for your

enterprise communication system that will allow you to

The building blocks

Transparent Convergence revolves around five building

build – at your own pace – a cost-effective and
blocks addressing both user and enterprise perspectives:
easy-to-manage network. A network that will give your people

easy-to-use, powerful communication tools (workplace). The Electronic Workplace – A multimedia toolkit based on the
A network that supports your users anytime, anywhere PC, the telephone, and a set of communication applications,
(mobility). A network that will accelerate your sales through giving each user power combined with ease of use.
powerful new customer interaction centers (applications).
Mobility – Wireless systems for total on-site and off-site flexibility,
A network that reduces transmission costs and still guarantees
providing full access to information for people on the move.
toll-quality voice (networking). A network that is always

running, and is easily managed (network services). Applications – Handling all types of traffic (voice, data, fax,
It’s called Transparent Convergence. and video) and offering customers interactive, multimedia

access to the enterprise.

Transparent Convergence is Alcatel’s philosophy

of change. It requires that the integration of voice and data Networking – Based on IP and other data technologies,
empower new applications, simplify network management, enabling the coexistence of many types of applications –
and makes the telephone/PC combination an extension of web-based information systems, telephony, data transmission,
the person. It requires that all of this happens with no and many others.
reduction in quality or availability. And the transition to these
Network Services – To optimize operational costs and provide
capabilities must occur transparently, seamlessly, and without
consolidated network management, security, quality of
requiring users to learn complex codes and commands.
service, and guaranteed bandwidth.
It’s easy to transparently converge voice and data

at the packet level. There are dozens of companies offering

packetized voice today. It takes a lot more effort –

and the expertise of one of the world’s largest companies --

to converge at the application level. But that’s exactly where

the real benefits of convergence lie.

The building blocks

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Workplace
The electronic workplace list to find someone’s number and then

keying the number into the phone, you

The Alcatel ReflexesTM phones offer a rich
simply type the person’s name until the
set of features that simplify and empower
system recognizes it, just as you do with
communications. They have an intuitive user
email. This dial-by-name feature, combined
interface that guides the user through each
with access to a central directory, makes
feature.
phone dialing rapid and error-free.
The ReflexesTM – a complete range
The Advanced ReflexesTM include
of analog and digital handsets – streamline
a set of soft keys, each with its own LCD
communications. For example, managers
display, which can be customized to the
can define a selected list of callers who can
needs of the organization. Their use and
reach them directly without going through
labels change dynamically supporting
an assistant. And it works the other way
whatever PBX capability you’re using at the
around too: they can specify that calls from
moment covering a wide range of functions.
selected outside phone numbers be sent
As a result, the features of the PBX are
automatically to their assistant. An assistant
available to every user in a way that’s never
and a manager can code small text
been possible before. And the soft keys make
messages to be sent to each other directly
it easy for system managers to introduce new
on the telephone’s display, even during a
features with little or no user training.
phone call. In fact, the Alcatel OmniPCX

4400 offers more than 500 features You can access all PCX features
designed to streamline information flow. from any telephone. On basic handsets,

automatic voice guidance replaces the soft

With the Alcatel OmniPCX 4400
keys to support every important function –
you can dial people (inside or outside the
not just for voicemail as on other systems.
organization) by name using a QWERTY

keyboard that’s built right into the phone. The ReflexesTM also pioneer new
Instead of having to dig through a phone flexibility and openness with the unique

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Alcatel OmniPCX 4400

Plugware concept. Plugware is a system Complete access to the Alcatel

connector that sits between the wall plug OmniPCX 4400 feature set is available

and the telephone. With Alcatel’s Plugware, from any Windows or NT PC on the

the telephone set and the PC function campus or at a remote site.

together as an integrated personal

The Alcatel OmniPCX 4400
communication assistant, combining the
integrates directly with office applications
PC’s ease of use of with the powerful voice
using LDAP, MAPI, TAPI, and OLE. You can
capabilities of the telephone. And Plugware
use your own PC-based directory in programs
can transform existing ReflexesTM into best-of
like Lotus Notes, Excel, Outlook, ACT, and
breed IP phones.
many others, to dial users. And the Alcatel

Advanced PC telephony OmniPCX 4400 will automatically search

multiple directories (for example, first a

Alcatel’s OmniPCX 4400 The Alcatel 4980 is a new generation
personal directory in your PC, then a division
integrates your telephone with your PC of communication tools that integrates
directory, then an enterprise directory).
environment quickly and easily without voice and other business applications.

compromising reliability. Through a You can see – on your PC –

graphical user interface Alcatel gives the who is calling you, who has called you,

PC user full access to advanced telephony and a broad range of other information.

features, such as multi-party communication, You get a special groupware toolbar that

manager/assistant team, and group lets you see who is connected in a

telephony. It interoperates seamlessly with conference call; even if someone is at their

other business applications including Lotus desk, using their PC! You can automatically

Notes, NetMeeting, Outlook, and the see photos of the people you want to speak

Microsoft Office family of applications. to, if the meeting you’ve scheduled is

It allows direct calls, screen pop-up, posted on their groupware calendar, and if

synchronization of personal directories, they’re available now. It’s as easy to set up

and much more. lists of people to receive voice messages

as it is to set up an email list.

Alcatel’s OmniPCX 4400 can

also make PCs function as telephones, And this integration with the

using unique add-on handsets that provide desktop extends to operators as well as

the level of voice quality you’ve come users. The Alcatel OmniPCX 4400 operator The Alcatel 4980 offers many unique

to expect in the workplace. In fact, uses a graphical PC-based application, as features such as advanced telephony,

we provide a complete range of these well as a multimedia keyboard; either or groupware tools, voice and fax

add-on handsets, for every user need. both provide complete control of the messaging.

PC telephony users need real telephony, system. Unlike PC-based systems full control

not a cheap microphone from the local would still be available even if the

electronics store. operator’s PC were to stop working.

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Mobility
New tools for changing work
patterns
On-premise mobility

Does your staff move around a

Check your email from a hotel lot? Eighty percent of your employees will
room. Take an important call while away need mobile support at one time or another.
from your desk. Browse the Internet while Using an Alcatel on-site wireless system,
waiting for your flight. The mobile office is an your people are always available to take
important part of today’s work environment. customer calls. This improves customer

service and leads to higher productivity.

Fast decision making helps keep

your organization ahead of the pack. On-site cellular capabilities are

People make work decisions on the road fully integrated into the Alcatel OmniPCX
and while working at home. They need 4400, and have the same features as their
the same communication facilities they desktop phones: dial-by-name, multi-line,
would have in the office. groupware, voice guidance, etc. And

remember, with Alcatel’s on-site cellular

Alcatel has tailored its solutions
phones, internal calls are free.
to the different profiles of mobility patterns

in an enterprise:
Wireless office

• somewhere on the organization’s premises Office moves occur quite

• at another of the organization’s sites frequently. Alcatel’s wireless office
• on the road eliminates the upheaval and maintenance
• at home costs associated with moving a wired

phone. The Alcatel OmniPCX 4400

As a result, Alcatel can offer
associates a user’s on-site mobile phone
complete mobility solutions drawing on
with his/her PC, so from anywhere on the
a full range of technologies – on-site
campus the employee has complete access
wireless phones, off-site cellular phones,
to the full range of telephony services.
PCs, modems, DSL, and others.

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Alcatel OmniPCX 4400

Mobility on the road

Your sales representatives and

technical support people spend most of their

time travelling or with customers. The Alcatel

OmniPCX 4400 allows each of your people

to have a single phone number.

It automatically routes calls to an off-site

cellular, on-site cellular, or wired phone

wherever they are when the call comes in.

And off-site mobile users increasingly have

access to voicemail, fax mail, email, and

Web-based applications and information.

Keep working off-site

The Alcatel 4980 offers secure, full voice and data services to remote workers.

Employees working from home

or at a customer location have full access to

the enterprise network, using wired or off-site

cellular phones. Even call forwarding is

available. People at remote sites are

provided with a host of ways to stay in touch:

• dial access to the enterprise network

• dial-by-name

• real-time call routing to least-cost resources

• unified voice/fax mailbox with remote

access and more

People who work at home can

be fully integrated into the organization’s

workflow with devices ranging from

a simple modem, to an ISDN router,

to a high-speed DSL connection. Using

Wire-free office gives mobility to your people and your organization.
a multimedia PC they can send and

receive data and have access to the same

telephony services that they would have

if they were sitting in the office. These

include automatic phone directories, call

by name, direct inward dialing, manager/

assistant features, and many more.

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Applications
Unified messaging for
streamlined communication
Employees on the move can

exploit the full potential of unified

distributor. Its patented matrix-based

distribution model manages call flow and

messaging from their mobile phone or from resources based on agent skills and cost.
The Alcatel OmniPCX 4400
any other telephone. Naturally, they can It offers global, flexible network call routing
combines voicemail, email, and faxmail
record and listen to their voice messages. and virtual call distribution.
into a single application; we call this
And they can even listen to emails and fax
unified messaging. You can scan through
headlines, thanks to the text-to-speech Real versatility through
your voice calls and take care of the most
function, and retrieve written documents integration
important ones first, just as you can with
(like email) on any fax machine.
your email. You won’t need to write down We don’t always have the best
names and phone numbers to return the solution for every need. That’s what open
Connecting your customers to
calls; instead, you just click. systems are all about – recognizing that our
your experts
customers are sometimes best served by
The Alcatel OmniPCX 4400 With the help of advanced
integration with other vendors’ best-of-breed
offers unified messaging integrated with communication applications, your employees
systems.
your enterprise email system. Each user can deliver the quick responsiveness and
gets a single electronic mail box, capable high service level your customers expect. We’ve made it simple to connect
of handling a mixture of emails, Customers appreciate being directed the Alcatel OmniPCX 4400 to external,
voicemails, and faxes. The power and immediately to the right person, especially third-party workforce management software.
ease of use of the PC enable voicemail when that person has all the information So the next time you plan a telemarketing
and faxes to be managed just as easily needed to satisfy their request. Customer campaign, you can precisely target the
as email from standard email clients such care depends on efficient call routing to the number of agents you’ll need.
as Microsoft Outlook. And now, multimedia right person in the enterprise – who already
If you need to log and store calls
messages are possible – email combined has all the vital facts on-screen.
in a data warehouse, so that information
with fax, voicemail attached to email --
The Alcatel OmniPCX 4400 and call content can be reviewed later,
allowing the most efficient combination
includes a new generation of automatic call we’ve made that integration easy as well.
of information.

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Alcatel OmniPCX 4400

And we integrate easily with Call processing

contact center wallboards providing agents
You want to handle calls
summary information about the group’s
according to your organization’s particular
current work status.
priorities. Maybe you need to automate

To be efficient, contact center agents standard customer inquiries so that your

need the right mix of computer application people don’t have to spend time answering

functionality and ease of use. The Alcatel simple questions. Maybe you need to

OmniPCX 4400 enables call center agents to reduce the cost of providing basic

operate Automatic Call Distribution (ACD) information to your customers. Maybe you

functions directly from their workstations. need to deliver information to your

customers 24 hours a day. Up-front

The contact center supervisor needs Manage and access your messages
identification of callers and their needs is
effective management tools. For the first time, anytime from anywhere over any
key to assigning priorities and creating
supervisors can manage contact center media.
individualized service.
operations in real time with just one mouse

click. In addition to real-time statistics, the Alcatel’s call processing server is

Alcatel OmniPCX 4400 provides detailed a customizable solution integrating voice

information based on an automatic and processing, interactive voice response, and

embedded invocation of Excel for contact center functions. The interactive

customizable spreadsheets and graphs. voice response communicates with your

These reports are based on the capture of customers by voice recognition providing

a large number of elemental communication and collecting information. The user-friendly

events providing both extensive analysis and graphical application generator enables
The Alcatel OmniPCX 4400
immediate interpretation. This is essential your customer service staff to rapidly tailor
allows you to set up multimedia
for effective contact center management. call routing to meet your precise needs.
contact center.

E-commerce made easy

The Internet is exploding in

importance as a vehicle for distributing and

promoting products and services. But Web

browsing is still an unpredictable way to

turn casual Web visits into real sales.

The Alcatel OmniPCX 4400 addresses that.

It provides a variety of mechanisms that

allow Web visitors to communicate with the

enterprise in ways that are comfortable for

them, such as call through, call back, text

chat, email, and collaborative browsing.

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Networking
The push for convergence • optimized team interaction through

specialized telephone and PC capabilities

Depending on your organization’s

direction and enterprise network operations,

Savings in the WAN
Alcatel can provide you a broad range
As a first step toward
of ways to converge your enterprise
convergence, you may want to focus on
communication system. When integrating
reducing transport costs. The Alcatel
voice and data applications within a single
OmniPCX 4400 helps cut carrier costs and
communication system, it is essential to ensure
administrative expenses. It also supports
that there is no compromise to reliability.
access to all types of networks: circuit,
Let’s look at how the Alcatel OmniPCX 4400
packet, or cell. Its major innovation is the
delivers more advanced networking power
use of packet technology to transmit voice.
than any voice system in the world and
This gives you greater network choice –
actually increases system availability.
voice over IP, voice over frame relay, voice

Total flexibility over ATM, or even compressed voice

packets over traditional telephony circuit-

The Alcatel OmniPCX 4400
based networks.
networking capabilities provide

organizational flexibility that fundamentally An integrated compression

improves the way your teams work engine that dramatically reduces voice
together. Virtual teams of users from bandwidth – without compromising quality
different sites – or even different countries – or reliability – makes all this possible.
can be interconnected as if they were A complete set of services is maintained
at the same site, with features such as: across any network infrastructure. You also

gain significant savings with time-based

• completely distributed contact centers
network selection, allowing least-cost
• on-site wireless phones that can be used transmission based on the time of day
at any of the organization’s locations and day of the week.

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Alcatel OmniPCX 4400

Packet voice networking A full range of IP technology

technology options

But the benefits of packet voice The Alcatel OmniPCX 4400 IP

technology in the Alcatel OmniPCX 4400 capabilities link your staff across the entire

go beyond simple cost savings on long organization, but leave user habits

distance. unchanged. It is now easy to use IP

to support mission-critical voice services

For example, voice over IP gives
at any of your organization’s locations.
you smooth communication between
And we offer a broad range of IP
dissimilar devices – from a phone to a PC,
connectivity options:
for example. The Alcatel OmniPCX 4400
• customized IP ReflexesTM phones
guarantees quality of service. The
• PCs with voice-over-IP
integrated IP board monitors voice packet
• Alcatel phones with IP adapters
loss and delay and automatically re-routes
• IP voice workgroup switches
via another network if the quality

deteriorates. So you get the cost savings of

voice across the Internet plus the quality

and reliability of a digital PSTN.

With the Alcatel OmniPCX 4400,

communication paths are automatically

managed according to the type of service.

For example, faxes can be forced over IP

resulting in significant cost savings even

though the delay may be a little longer.

Packet voice networking on

demand across ISDN allows you to really

take advantage of virtual private networks.

You get cost-effective communication and Alcatel OmniPCX 4400 packet voice

a network that links all of your people networking offers optimized bandwidth

from headquarters all the way to your through an integrated compression

smallest branches. engine across all network types.

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Network Services
Good communications depends
on good management
• Applications designed to monitor traffic

and provide billing information.

for converged enterprise communication

systems.

The success of your enterprise

The management of convergence Users: the heart of convergence
depends on the quality of its communications.

So it is fundamental to run management Many companies today give Change is a constant. Working

applications that measure quality of service preference to communications suppliers patterns are always evolving, with

and analyze communication quality and who can deliver converged networks and employees working in teams and task

responsiveness. Analyzing communication applications. But, as always, management forces which often last only for the duration

flows makes the process of improving service is also crucial. Convergence management of the current project. Every user needs

quality effective. systems that logically integrate the voice tools that provide information and

system with the enterprise communication communication across multiple

The Alcatel OmniPCX 4400
infrastructure are key. For example, environments. Alcatel’s OmniPCX 4400
brings with it a powerful range of
Alcatel’s OmniPCX 4400 IP address telephony services ensure immediate and
management platforms so you can control
management is based on negotiation error-free dialing, relying on an LDAP-based
networking locally, nationally, or globally.
with the enterprise DHCP server. directory which interoperates with other
Alcatel management tools are based on
corporate databases. And it works
open standards and object-oriented design. Mission-critical voice applications
everywhere in your network, synchronized
That means you can easily integrate new demand a guaranteed level of performance.
across multiple PCXs and multiple locations.
technologies to meet your evolving So the Alcatel OmniPCX 4400 supports

enterprise requirements: standardized quality of service parameters

at different protocol layers. This enables

• A web-based Java application allowing
voice calls to be identified and tagged with
universal access via your existing intranet.
a selected priority as they travel across

• Reporting and billing in standard formats the network. And integration with other

(e.g., HTML, PDF) and automated email management systems via HP OpenView,

distribution of management information SNMP traps, and MIB 2 allows a unique

to streamline internal mailings. topology and management control point

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Summary
Integrating convergence

We are now entering the converged generation The Alcatel OmniPCX 4400 is designed and built by
of communications and management systems. To meet the one of the leading suppliers of voice communication systems.
needs of any given organization, a value-added supplier will Thanks to its open, forward-looking architecture, it combines
integrate best-of-class systems and applications from a variety state-of-the-art voice with advanced communications services
of sources. Alcatel and its partners, who are world-class that bridge the gap between the worlds of data and voice.
experts in both voice and data, offer you a single point
The innovative architecture of the Alcatel OmniPCX
of purchase, including system integration and support.
4400 is the cornerstone of the evolution to transparent

Self-paced evolution convergence and offers your enterprise a smooth transition

to a full IP-based architecture.

For today’s organizations, full voice and data

integration is both a challenge and an opportunity; As technologies mature and as the standardization

integration can heighten efficiency, reduce costs, and of IP telephony progresses, you will be able to introduce

maintain a competitive edge. Alcatel’s integrated solutions at your own pace, without

compromising services and quality.

The opportunity to reduce costs by sending voice

across the Internet is one of the most obvious convergence

drivers. But integration will go far beyond toll bypass,

with the deployment of other applications: Alcatel. The future of networking now.

• local and remote collaborative communication tools

• video conferencing

• unified messaging

• Web-based contact centers

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All rights reserved ©2000

Alcatel Business Systems,
Colombes.
Alcatel reserves the right to
modify product characteristics
without notice in order to
conform with new standards or
to improve product
performance.
All trademarks are the
property of their respective
companies.
Printed by: NRJB
Pictures: C. Malissen
L. Monlaü - Ph. Stroppa.

Alcatel

32 avenue Kléber
92707 Colombes
France
Tel.: +33 (0)1 55 66 70 00
RCS Paris B 602 033 185
www.alcatel.com
4266784 - 02/2000