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CONSOLIDATION

The document is a final exam consolidation consisting of multiple-choice questions covering topics such as internal communication, behavioral management, Maslow's hierarchy of needs, job recruitment, and corporate communication. It assesses knowledge on effective communication skills, cultural norms, networking, values, diversity, and leadership characteristics. The questions aim to evaluate understanding of key concepts in organizational behavior and communication.

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Glinda
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4 views

CONSOLIDATION

The document is a final exam consolidation consisting of multiple-choice questions covering topics such as internal communication, behavioral management, Maslow's hierarchy of needs, job recruitment, and corporate communication. It assesses knowledge on effective communication skills, cultural norms, networking, values, diversity, and leadership characteristics. The questions aim to evaluate understanding of key concepts in organizational behavior and communication.

Uploaded by

Glinda
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FINAL EXAM CONSOLIDATION

I. Multiple Choices
1. The term internal communication is to show the link between … together.
a. Customer, government, suppliers
b. Customers and employers
c. Employees
d. Employees and suppliers
2. Behavioral management concept that studies how productivity in an organization can be
managed by concentrating on the things that motivate the workforce.
a. True
b. False
3. In Maslow's hierarchy of needs, every successful individual in history reached this level
called ...
a. Communal Needs
b. Esteem Needs
c. Self-Actualization
d. Safety Needs
4. Job recruitment is the process by which a job vacancy is identified and potential
employees are ….
a. Criticised
b. Notified
c. Managed
d. Sacrificed
5. In the workplace, developing effective communication skills will enable you to interact
more effectively with colleagues and customers, as well as improving your chances of gaining
promotion or securing new employment.
a. True
b. False
6. Cultural norms vary but it is important to be aware that keeping … will prevent people
from feeling uncomfortable.
a. Standing or sitting
b. Appropriate distances
c. Hands and arms
d. Positive interaction
7. Corporate Communication is a set of activities involved in
a. Managing and orchestrating all internal and external communications
b. Managing planning committee
c. Creating favorable point of view among employees
d. Creating wealth
8. As per Latent Conflict, grounds for conflict exist because parties are interacting in …
relationships in which incompatible goals are possible.
a. Contradictable
b. Mutual
c. Understandable
d. Interdependent
9. Corporate communication is divided into two main fields, internal communication and …
a. Corporate social responsibility communication
b. Mutual communication
c. Manager communication
d. External communication
10. ‘Networking’ is a process of human interaction that aims to increase your number of
social or professional contacts.
a. True
b. False
c. Uncertain
11. Values are attitude sets which are subjective assessments about the relative worth of a
quality or object.
a. True
b. False
c. Uncertain
12. … is a broad term that covers different groups in society and can relate to gender, age,
disability, ethnicity, religious beliefs and sexual orientation, among others.
a. Communication
b. Working environment
c. Diversity
d. Development planning
13. Small group communication can occur in a …
a. Personal reflection
b. Work place team
c. Large group communication
d. Sports communication
14. In communication competency, which one is the ability to understand the organi- zational
communication environment?
a. Sensitivity competency
b. Knowledge competency
c. Skills competency
d. Values competency
15. The ability to influence and the process of guiding individuals, groups and organizations
in establishing goals and sustaining actions to support goals.
a. a.Management
b. Leadership
c. Motivation
d. Emotion
16. Team building is used to create a common … identity.
a. Scientific
b. Symbolic
c. Aesthetic
d. Hierarchical
17. The responsibility, specifically assigned by the organization, to direct and evaluate the
work of others.
a. Management
b. Leadership
c. Motivation
d. Emotion
18. The … is/ are among the 07 leadership characteristics.
a. Vision
b. Emotional intelligent
c. Indecisive
d. (a) and (b)
19. When more than 50% of a group agree, a decision is reached. 52)___
a. Leader mandate
b. Majority rule
c. Powerful minority
d. Consensus
20. The development of ideas, practices, products and processes which meet the needs in new
way.
a. Culture
b. Value
c. Innovation
d. Chart

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