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IT Services - CX Company 3
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IT Services – CX Company
Profile Id Industry Sector Speciality Founded
#462 IT Services SaaS, Cloud 2007
Team Size Revenue (CY 22E) Location Funding
45+ USD 25Mn California, USA Venture Capital
Company Overview :
A cloud solution provider with specialization in wide range of customer contact, CRM and ERP platforms for
variety of industries
The service offerings include customer contact with expertise in automation and technology solutions
wrapped on top of Amazon
Connect platform. They are Amazon Advanced Consulting Partner, and applying for Premiere Partnership in
2022
Team Overview :
The Managing Partner has 30+ years of experience in the technology industry and is the founder of a
venture capital firm. He has also worked with other big firms like Presidio, Service Now, and Dimension data
The team consists of 50 people including 10 Amazon Connect Pros & rest as delivery managers
Financial Highlights :
The company has recorded a revenue of $11M (CY 21), $3M (CY 20) and $1M (CY 19) and are projecting a
revenue of ~$25M (CY 22)
The company’s professional services vertical has resulted in a strong EBITDA margin of ~35%
Investment Highlights :
Product : The platform offers seamless integrations across multiple communication platforms and wrapping
automation around workflows to eliminate time consuming tasks with experts that give rapid results. It
provides a single point of contact for support, guidance and rapid Cloud evolution
Customers : Their biggest customers are retail brands like Orbit, public sectors, healthcare & life science
companies, education institutions, financial services institutions & BPO companies
Pipeline : They have exclusive rights for Amazon Connect in California, which is boosting their pipeline for
2022
Integrations : Have ready integrations with AWS, Oracle, Salesforce, Genesys, Google Dialogflowand Microsoft
Company Overview :
Austin based & India-based Customer Data Platform for marketers that helps build customer identities by
sourcing data from customer interactions and transactions through CRM, ERP systems, Websites & Apps,
among others. The company uses Machine Learning to create customer identities and has created one of
the largest customer data platforms
The company primarily serves 4 end markets which include BFSI, Manufacturing, Retail & Media. They
currently have 100+ clients
Geographies Served : The company has a foothold in the Indian and United States market. The company is
in the process of growing its business in the United States after having focused on the Indian market till 2021
Team Overview :
The company has over 100 employees, majority of which are based in India. Over 50% of the team is
focused on Engineering, Product & Analytics
Financial Highlights:
Revenue : The company has achieved a $2mn ARR
Stage of the Company : The company has raised an undisclosed amount through 3 rounds of
funding and is currently in the process of raising Pre-Series
Company Overview :
Team Overview :
110-member team based out of the US, with have an additional team of 40 off-shore contracted developers
Investment Highlights :
Product : The PO Automation solution enables organisations to onboard their supplier onto the platform and
receive real-time PO updates from their suppliers and vendors. The AP Automation module is a true Invoice-
to-Pay solution that reconciles invoices with real-time PO and ERP receipt data and automatically creates
vouchers in the ERP system for payment. They offer ERP integrations with all of the major Enterprise and
Mid-market ERPs such as Oracle, SAP, Microsoft, Infor, Epicor and Sage
Traction : The bulk of their customers are from the Industrial Manufacturing, D2C Retail, and eCommerce
industries (primarily companies distributing or manufacturing a physical product). They have over 250
customers who use the platform and add ~15-20 new customers per quarter. The majority of the customer
base consists of mid-market companies, with 6-10 customers with revenues above $3 billion (Dell,
Caterpillar, Hitachi). The vast majority of their customers are American entities with offices globally; a handful
are based in Canada, the United Kingdom, France, Italy, Dubai, China, and so on
Revenue : As of today, the revenue is in the $10-20 Mn range. They grew ~60% last FY and are projected to
maintain similar growth of 60% this FY
Funding : To date, they have raised $57.7 Mn, with the last round (Series C) of $31.5M coming in Feb 2022.
The most recent round was raised at a valuation of 19X of revenues
Interests : Open to discuss Acquisition opportunities. Though they are not actively looking at such
opportunities
Goods (D2C)
Company Overview :
Western India-based homecare company offering wide range of Homecare Products. Company focuses on
Company brings in diverse categories of natural products such as Herbal Cleaners, Herbal Hygiene, Herbal
Cleaners, and Herbal Insect Repellants. Company has natural products which are Biodegradable, non-toxic
Team Overview :
Team consists of 40 members, of which 32 are Blue Collar Workers and 8 are in management. Team is led by
Investment Highlights :
The company has equal presence in both online and offline markets. Among the online channel, 75% of the
revenue comes from Amazon and 25% from Flipkart. In the offline channel, supplying to wide network of
4000 stores.
Company has been growing consistently over the years, with revenue for FY22 increasing to 11.5 Cr. from 5-6
Cr. in FY 20.
The company’s has an EBITDA margin of around 12% and a Gross Margin of 45%.
Company will be expanding its own Manufacturing Unit, growing at a CAGR of 30-40%.
I
Profile d I
ndustry Sector Speciality Founded
150 US 23
D M N wY
e ork 12 14%
-
Team Overview :
The team currently has 150 employees out of which 60 are based in US and the rest in Europe across UK &
the Netherlands
The team has expertise in Digital Marketing, Performance Marketing, Paid Ads, Website Design/Development,
PR, SMM, SEO, SEM, Email Marketing, Consulting, Branding, Crisis Communications
Investment Highlights :
The average client ticket size for US is about 17K/month and for UK is about 10-12K/month
They manage ad spends ranging from 10K to 100K for their clients
Majority of their clients are Tech companies, ranging from Series B/C funded companies to global brands
They currently have 155 active clients, and most of their leads are inbound
They are a profitable business, and have recently acq uired another Digital Marketing agency,
37 Targets Closed
With GrowthPal, we have managed to Their approach is much faster Having GrowthPal has allowed us
reduce our sourcing time to just weeks than traditional advisors to build a healthy M&A pipeline
M&A Head, Fintech, India Cofounder & CEO, IT services Corp Dev Head, IT SaaS
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