Software Enginnering Project File(to Submit)
Software Enginnering Project File(to Submit)
The ABC Railway Corporation is currently using an outdated, manual railway reservation
system that is inefficient, time-consuming, and error prone. This system is causing
multiple issues, including delayed bookings, inaccurate train schedules, and poor
customer service. The Corporation has recognized the need for a new, modernized
railway reservation software system that can streamline operations, provide accurate
real-time information, and offer a seamless user experience.
Inefficient booking process: The current system requires customers to visit railway
stations or authorized ticket booking agents, which is time-consuming and
inconvenient.
Limited access to real-time information: Users are unable to access accurate train
schedules, seat availability, or waitlist status updates, leading to confusion and
dissatisfaction.
Insecure payment processing: The existing system lacks a secure and reliable online
payment processing solution, posing potential risks for customers and the corporation.
No support for mobile devices: The current system is not optimized for mobile
devices,limiting the accessibility and convenience for users on the go.
Poor customer service: The lack of a centralized customer support system results in
delayed responses, inconsistent information, and overall dissatisfaction among
passengers.
The proposed railway reservation software system aims to address these challenges by
offering a comprehensive, user-friendly platform that integrates real-time train
schedules, advanced search functionality, secure payment processing, and an efficient
ticket booking process. Additionally, the software will feature mobile compatibility,
multi-language support, and accessibility features to cater to a diverse user base. The
system will also provide customer support through various channels, such as live chat,
phone, and email, to ensure timely and effective assistance. By implementing this new
railway reservation software system, the ABC Railway Corporation will significantly
enhance customer satisfaction, streamline operations, and improve overall efficiency.
Software Requirements Specification (SRS)
1. Introduction
1.1 Purpose
The purpose of this document is to provide a detailed Software Requirements
Specification (SRS) for the Railway Reservation System. It is intended to define the
system’s functionality, constraints, and interface requirements for developers, testers,
and stakeholders.
1.2 Scope
This system will automate the railway ticket booking process. It will allow users to check
train availability, book tickets, cancel bookings, and view schedules. It will also provide
admin functionalities for managing trains, seats, and user records.
1.3 Definitions, Acronyms, and Abbreviations
• SRS: Software Requirements Specification
• UI: User Interface
• DB: Database
• PNR: Passenger Name Record
1.4 References
• IEEE Std 830-1998 Software Requirements Specification
• Indian Railways Reservation Portal (for benchmarking)
1.5 Overview
The rest of the document outlines system features, use cases, non-functional
requirements, and system constraints in detail.
2. Overall Description
3. Specific Requirements