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 Microsoft

(PL-600)

Microsoft Power Platform Solution Architect

Total: 191 Questions

Link: https://certyiq.com/papers/microsoft/pl-600
Question: 1 CertyIQ
A company uses two separate unlinked apps to manage sales leads; a Power Apps app and a third-party
application.
The client has the following requirements:
✑ Manage all leads by using the Power Apps app.
✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application.
✑ Update leads in the Power Apps app when a user updates a lead in the third-party application.
✑ Connect to the third-party application by using an API.
You need to recommend strategies to integrate the Power Apps app and the third-party application.
Which three options can you use to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dual-write
B. Custom connector
C. Dataflow
D. Power Automate cloud flow
E. Dataverse connector

Answer: ADE

Explanation:
A: Customers should be able to adopt business applications from Microsoft and expect they speak the same
language and seamlessly work together. Dual Write allows our customers to not think about these apps as
different systems to write to independently; rather, the underlying infrastructure makes it seamless for these
apps to write simultaneously.
D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API you can consolidate a group of
operations into an API that you and other developers can call in their code. The Dataverse connector enables
calling Custom APIs actions in Power Automate.
E: Dataverse provides access to the environment database on the Microsoft Dataverse Service. It is available
for Logic Apps, Power Automate, and Power Apps.

Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-data-integration/dual-writ
e-link-common-data-service-apps https://docs.microsoft.com/en-us/connectors/commondataservice/ https://
docs.microsoft.com/en-us/powerapps/developer/data-platform/custom-api https://docs.microsoft.com/en-us/
powerapps/developer/data-platform/custom-api

Question: 2 CertyIQ
DRAG DROP -
You are designing a business continuity strategy for a client who has a Microsoft Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the retry process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:
 Answer:

Explanation:

The Applications makes a service call

The application receives an exception

The app automatically tries the call again

If second call is successful then application continues normally

Question: 3 CertyIQ
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple
system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large
groups of users across the Power Apps and Dynamics
365 applications.
What should you recommend?

A. Hierarchy security
B. Field-level security
C. User access management
D. Team privileges

Answer: D

Explanation:
User and team management is the area of Microsoft Dataverse where you can create and maintain user
accounts and profiles.
A user is any person who works for a business unit who uses Dataverse. Each user has a user account.
A team is a group of users. Teams let users across an organization collaborate and share information.
Note: Why use Dataverse?
✑ Easy to secure " Data is securely stored so that users can see it only if you grant them access. Role-based
security allows you to control access to tables for different users within your organization.
✑ Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build
apps that use your Dynamics 365 data and extend your apps with Power Apps.

Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities https://docs.micros
oft.com/en-us/powerapps/maker/data-platform/data-platform-intro

Question: 4 CertyIQ
HOTSPOT -
You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a
customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.
The solution must capture information about the technician assigned to each appointment and the list of tools that
the technician must bring to the appointment.
You need to recommend the data type for the captured information.
Which data type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
 Explanation:
Box 1: Choice -
Like Choices below, but can only select one of the option.
Incorrect Answers:
✑ Customer: A lookup column that you can use to specify a customer, which can be an account or contact.
✑ Lookup: Data in one table often relates to data in another table. For example, you might have a Teachers
table and a Class table, and the Class table might have a lookup relation to the Teachers table to show which
teacher teaches the class. You can use a lookup column to show data from the Teachers table.
This is commonly referred to as a lookup column.
The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a single
record that matches one or more criteria. For both, the formula is evaluated for each record of the table

Box 2: Choices -
You can customize forms (main, quick create, and quick view) and email templates by adding multi-select
columns that are called Choices. When you add a choices column, you can specify multiple values that will be
available for users to select. When users fill out the form they can select one, multiple, or all the values
displayed in a drop-down list.

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/types-of-fields

Question: 5 CertyIQ
HOTSPOT -
An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific
locations capture images when motion is detected within the camera sensor range. Staff upload the images
manually to a shared drive and then analyze the images.
The organization wants to automate image capture and analysis. The organization has the following requirements:
✑ Save captured images in an appropriate location.
✑ Analyze saved images by using an image recognition process.
✑ Display data in real-time dashboards.
You need to recommend the correct technology for the requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Explanation:
Box 1: Automated cloud flow.
Create a cloud flow when you want your automation to be triggered either automatically, instantly, or via a
schedule.
Automated flows: Create an automation that is triggered by an event such as arrival of an email from a
specific person, or a mention of your company in social media.
Incorrect Answers:
✑ Business process flows provide a guide for people to get work done.
 ✑ Desktop flows are used to automate tasks on the Web or the desktop.
✑ Instant flows: Start an automation with a click of a button. Wide range of tasks such as requesting an
approval, an action in Teams or SharePoint.
Box 2: Desktop flow and AI Builder
Desktop flows are used to automate tasks on the Web or the desktop. Using Power Automate Desktop you
can automate tasks on the desktop as well as the
Web.

Reference:
https://docs.microsoft.com/en-us/power-automate/flow-types
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/use-power-bi

Question: 6 CertyIQ
You are designing a Power Platform solution.
The company wants its development team to adopt the construction of repeatable components for its
implementation team to reuse on different entities and forms.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

A. JavaScript
B. Power Apps Component Framework control
C. Web resource
D. Canvas app

Answer: B

Explanation:
Power Apps component framework empowers professional developers and app makers to create code
components for model-driven and canvas apps (public preview) to provide enhanced user experience for the
users to work with data on forms, views, and dashboards.

Reference:
https://docs.microsoft.com/en-us/powerapps/developer/component-framework/overview

Question: 7 CertyIQ
A company uses manual processes to track interactions with customers. The company wants to use Power
Platform to improve productivity.
The company has the following requirements:
✑ Provide customers with an online portal where they can submit and review cases.
✑ Ensure that customers can chat online with a customer service representative at any time.
✑ Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dynamics 365 Virtual Agents chatbots

B. Customer self-service portal
C. Dynamics 365 Field Service
D. Business process flows
E. Omnichannel for Customer Service
 Answer: BDE

Explanation:
B: Customer self-service portal: A customer self-service portal enables customers to access self-service
knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal
in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer
Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service
Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365
Customer Service Enterprise to enable organizations to instantly connect and engage with their customers
across digital messaging channels.
Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer
locations.
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing
customer service organizations the ability to engage in personalized conversations that go beyond the
conversational search.
Virtual agents provide the ability to deploy and manage the automation of handling problems with specific
solutions.

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-
us/dynamics365/customer-service/embed-chat-widget-portal

Question: 8 CertyIQ
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data
has the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.

B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.
C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and
Power BI.
D. Share Power BI dashboards only with users who are supported to see this data.

Answer: AB

Explanation:
A: When you share a dashboard or report, the people you share it with can view it and interact with it, but can't
edit it. They see the same data that you see in the dashboard and reports and get access to the entire
underlying dataset unless row-level security (RLS) is applied to the underlying dataset.
B: Depending on the sensitivity of an organization's data, it is often necessary to disable the ability to export
or print reports.

Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards
Question: 9 CertyIQ
DRAG DROP -
You need to recommend methods for assigning security to each group of users.
The customer provides the following requirements:
✑ Customers need the ability to submit a case through an online portal.
✑ Portal must handle 75 concurrent users submitting cases.
Service data must be retained for at least six years.
You need to determine which requirements are functional or non-functional.
Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct
requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Box 1: Functional -
Functional requirements describe what the solution needs to do or its behaviors.

Box 2: Non-functional -
 Non-functional requirements commonly describe non-behavior aspects of the solution such as performance
requirements.

Box 3: Non-functional -
Examples of common non-functional requirement types include:
✑ Availability
✑ Compliance/regulatory
✑ Data retention/residency
✑ Performance (response time, and so on)
✑ Privacy
✑ Recovery time
✑ Security

Scalability -

Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://d
ocs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

Question: 10 CertyIQ
You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
✑ All support issues must come in by email, need to be logged, and assigned to the support group.
✑ Accounts must synchronize with the parent company Oracle database.
✑ Reports must be sent to the executives on a weekly basis.
✑ No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Power Virtual Agents

B. Microsoft Dataverse
C. server-side synchronization
D. Microsoft Customer Voice

Answer: BD

Explanation:
The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep
track of the customer metrics that matter the most to your business. ... It provides a personalized experience,
enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks.
Incorrect Answers:
A: Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your
customers, other employees, or visitors to your website or service.

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about https://docs.microsoft.com/en-us/dyna
mics365/customer-voice/data-flow
Question: 11 CertyIQ
DRAG DROP -
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
✑ Power Platform storage capacity must remain under 100 percent.
✑ Customer service representatives must be sent an email when they are assigned a case.
✑ Help desk technicians must be shown an error message when they try to delete a task row.
✑ The plug-in pass rate must remain over 99 percent for the production environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct
requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the
split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Box 1: Non-functional -
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance
 requirements.

Box 2: Functional -
Functional requirements describe what the solution needs to do or its behaviors.

Box 3: Functional -

Box 4: Non-functional -
Examples of common non-functional requirement types include:
✑ Availability
✑ Compliance/regulatory
✑ Data retention/residency
✑ Performance (response time, and so on)

Privacy -

✑ Recovery time
✑ Security
✑ Scalability

Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://d
ocs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

Question: 12 CertyIQ
A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared
document. An office administrator periodically reviews the document. The office administrator sends new
submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?

A. Excel Online Connector

B. Dynamics 365 Customer Insights
C. Dynamics 365 Customer Service
D. Dynamics 365 Marketing

Answer: B

Explanation:
Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer-
based data from different sources. A classic scenario would be to merge data from customer service
software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data
analysis.

Reference:
https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

Question: 13 CertyIQ
HOTSPOT -
You need to design a Power Platform solution that meets the following requirements:
Capture data from a row during deletion to be used in an automated process.
✑ Use AI to process forms and automate data entry from paper-based forms.
Which requirements can be met by using out-of-the box Power Platform components?
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Explanation:
Box 1: Yes -
This can be done with Dataverse flows: The When a row is added, modified or deleted trigger runs a flow
whenever a row of a selected table and scope changes or is created.

Box 2: Yes -
AI Builder is a Microsoft Power Platform capability that provides AI models that are designed to optimize your
business processes. AI Builder enables your business to use AI to automate processes and glean insights from
your data in Power Apps and Power Automate.

Reference:
https://docs.microsoft.com/en-us/power-automate/dataverse/create-update-delete-trigger

Question: 14 CertyIQ
A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution
to provide the company additional capabilities.
You need to integrate the Microsoft Power Platform solution with the API.
What should you recommend?

A. Connection reference
B. Custom connector
C. Desktop flow
D. Data gateway

Answer: B
 Explanation:
A custom connector in Power Platform is a wrapper around a REST API that allows Power Automate or Power
Apps to communicate with that REST API.
Connectors created in Power Automate are available in Power Apps. Likewise, connectors created in Power
Apps are available in Power Automate.

Reference:
https://docs.microsoft.com/en-us/learn/modules/create-custom-connector-power-platform/1-introduction

Question: 15 CertyIQ
You are designing a self-service portal for a company.
The portal must meet the following requirements:
✑ Customers must be able to submit and review cases.
✑ Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer
concerns.
You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dynamics 365 Field Service

B. Dynamics 365 Customer Service
C. Omnichannel for Customer Service
D. Customer Insights
E. Customer self-service portal

Answer: BCE

Explanation:
B: Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
C: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365
Customer Service Enterprise to enable organizations to instantly connect and engage with their customers
across digital messaging channels.
E: Customer self-service portal: A customer self-service portal enables customers to access self-service
knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal
in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer
Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service
Automation).

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-
us/dynamics365/customer-service/embed-chat-widget-portal

Question: 16 CertyIQ
HOTSPOT -
A multinational organization uses a single Power Platform environment. The instance hosts multiple
customizations for different users in different regions.
Users in some regions complain about slow load time of the customizations.
You need to architect a solution based on the main requirement.
What should you recommend? To answer, select the appropriate option in the answer area,
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Explanation:
Box 1: Single multi-geo instance
Multi-Geo is a Power BI Premium feature that helps multinational customers address regional, industry-
specific, or organizational data residency requirements. As a Power BI Premium customer, you can deploy
content to datacenters in regions other than the home region of the Power BI tenant.
Box 2: Multiple instances in different regions; Power BI for reporting
Box 3: Single instance; use Microsoft Azure Traffic Manager where needed
Azure Traffic Manager is a DNS-based traffic load balancer. This service allows you to distribute traffic to
 your public facing applications across the global Azure regions. Traffic Manager also provides your public
endpoints with high availability and quick responsiveness.

Reference:
https://docs.microsoft.com/en-us/power-bi/admin/service-admin-premium-multi-geo https://docs.microsoft.c
om/en-us/azure/traffic-manager/traffic-manager-overview

Question: 17 CertyIQ
HOTSPOT -
A company reports the following issues with an existing data management system.
✑ Users cannot search for specific records by using a user-friendly ID or record identifier.
✑ Users occasionally enter data into fields that is not required.
✑ The record form displays all fields. Many of the fields are not used.
You need to ensure that the Power Platform solution will ensure data quality can be properly maintained.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:
 Explanation:
Box 1: Autonumber column -
Autonumber columns are columns that automatically generate alphanumeric strings whenever they are
created.

Box 2: Business rule -

By combining conditions and actions, you can do any of the following with business rules:
✑ Enable or disable columns

Set column values -

✑ Clear column values

✑ Set column requirement levels
✑ Show or hide columns
✑ Validate data and show error messages
✑ Create business recommendations based on business intelligence.

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/autonumber-fields https://docs.microsoft.
com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

Question: 18 CertyIQ
DRAG DROP -
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.
The customer wants to keep the service process simple and save on both licensing and development time.
You need to recommend solutions for the customer.
What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source
may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 Answer:

Explanation:
Box 1: Model-drive app -
Integration with Microsoft Outlook requires a Model-driven app.
Box 2: Dynamics 365 Customer Service
Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any
entity in Dynamics 365 Sales, Field Service,
Customer Service, and Project Service Automation, including custom entities.

Box 3: Canvas app -

Reference:
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resour
ce-scheduling

Question: 19 CertyIQ
DRAG DROP -
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
✑ Send articles to technicians to allow technicians to help customers resolve issues.
✑ Track work progress and inspections at customer sites.
✑ Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:

Explanation:
Box 1: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver
personalized customer experiences. The platform's capabilities provide insights into who your customers are
and how they engage with your platform. Unify customer data across multiple sources to get a single view of
customers.
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
✑ Organize and track resolution of customer issues
✑ Keep customers updated with the status of their service call and when it's resolved
Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to
customer locations. The application combines workflow automation, scheduling algorithms, and mobility to
set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
✑ Improve first-time fix rate
✑ Complete more service calls per technician per week
✑ Manage follow-up work and take advantage of upsell and cross sell opportunities
✑ Reduce travel time, mileage, and vehicle wear and tear
✑ Organize and track resolution of customer issues
✑ Communicate an accurate arrival time to customers
✑ Provide accurate account and equipment history to the field technician
✑ Keep customers updated with the status of their service call and when it's resolved
✑ Schedule onsite visits when it's convenient for the customer
✑ Avoid equipment downtime through preventative maintenance
Box 3: Dynamics 365 Field Service
Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Incorrect Answers:
Dynamic 365 Customer Voice empowers your organization to quickly collect and understand omnichannel
feedback at scale to build better customer experiences.
 Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://dynamics.microsoft.com/en-us/
customer-voice/capabilities

Question: 20 CertyIQ
You are designing a Power Platform solution.
The company wants its development team to create an interactive slider visualization to indicate and filter
timeframe data that can be used across all of its apps that can be styled and manipulated by using code.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

A. Web resource
B. Power Apps Component Framework control
C. JavaScript
D. Canvas app

Answer: B

Explanation:
Power Apps component framework empowers professional developers and app makers to create code
components for model-driven and canvas apps. These code components can be used to enhance the user
experience for users working with data on forms, views, dashboards, and canvas app screens. For example,
you can:
Replace a column on a form that displays a numeric text value with a dial or slider code component.

Reference:
https://docs.microsoft.com/en-us/powerapps/developer/component-framework/overview

Question: 21 CertyIQ
You are designing a Power Platform solution for a company. The company issues each employee a tablet device.
The company wants to simplify the opportunity management processes and automate when possible. The
company identifies the following requirements:
✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process.
✑ The system must automatically assign the opportunity to a manager for approval once all data is entered.
✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications.
✑ When a user selects a push notification, the associated opportunity must display.
You need to recommend the Power Platform components that will meet their requirements.
Which three Power Platform components should you recommend? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.

A. Business process flows

B. Power Apps mobile apps
C. Power Virtual Agents chatbots
D. Power Automate desktop flows
E. Power Automate cloud flows

Answer: ABE

Explanation:
A: Use business process flows to define a set of steps for people to follow to take them to a desired outcome.
 These steps provide a visual indicator that tells people where they are in the business process.
B: Push notifications are used in Power Apps mobile to engage app users and help them prioritize key tasks. In
Power Apps, you can create notifications for
Power Apps mobile by using the Power Apps Notification connector. You can send notifications to any app
that you create in Power Apps.
E: Create a cloud flow when you want your automation to be triggered either automatically, instantly, or via a
schedule.
✑ Automated flows: Create an automation that is triggered by an event such as arrival of an email from a
specific person, or a mention of your company in social media.

Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview https://docs.microsoft.c
om/en-us/powerapps/mobile/power-apps-mobile-notification

Question: 22 CertyIQ
A company is struggling to gather insights from won and lost opportunities.
Users must be able to access the company's solution from mobile and desktop devices. The solution must meet the
following requirements:
✑ Track opportunities and reasons for the win or loss of opportunities in the context of other related data.
✑ Display data to users as charts and tables and provide drill-through capabilities.
You need to recommend a Power Platform tool to help the client visualize the data.
Which two technologies should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Power BI
B. Power Automate
C. Power Virtual Agents
D. Power Apps

Answer: AD

Explanation:
A: Power BI is a business analytics service by Microsoft. It aims to provide interactive visualizations and
business intelligence capabilities with an interface simple enough for end users to create their own reports
and dashboards. It is part of the Microsoft Power Platform.
D: Power BI Apps are an easy way for designers to share different types of content at one time. App designers
create the dashboards and reports and bundle them together into an app. The designers then share or publish
the app to a location where you, the business user, can access it. Because related dashboards and reports are
bundled together, it's easier for you to find and install in both the Power BI service (https://powerbi.com) and
on your mobile device. After you install an app, you don't have to remember the names of a lot of different
dashboards or reports because they're all together in one app, in your browser or on your mobile device.

Reference:
https://docs.microsoft.com/en-us/power-bi/consumer/end-user-apps

Question: 23 CertyIQ
You are designing a Power Platform solution.
You need to identify the non-functional requirements for the organization.
Which three non-functional requirements should you identify? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
 A. business rules to identify top customers
B. customer maintenance procedures
C. usability of business process flows
D. time-to-load forms
E. solution regulatory compliance

Answer: BDE

Explanation:
Non-functional requirements capture the elements that users might not directly care about but are important
to support the proposed architecture and operational viability of the solution. Non-functional requirements
often influence user adoption and perceived satisfaction with the solution.
Examples of common non-functional requirement types include:

Availability -
✑ Compliance/regulatory
✑ Data retention/residency
✑ Performance (response time, and so on)
✑ Privacy
✑ Recovery time
✑ Security
✑ Scalability

Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

Question: 24 CertyIQ
You are designing a Microsoft Power Platform solution to help a company manage sales leads.
The solution has the following requirements:
✑ Ensure that users follow a predefined sales process regardless of the device that employees use to access the
app.
✑ Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app.
What should you recommend?

A. Power Automate cloud flow

B. Business process flow
C. Power Automate desktop flow
D. Playbook

Answer: B

Explanation:
You can help ensure that people enter data consistently and follow the same steps every time they work with
a customer by creating a business process flow. For example, you might want to create a business process
flow to have everyone handle customer service requests the same way, or to require that people get approval
for an invoice before submitting an order. Business process flows use the same underlying technology as
other processes, but the capabilities that they provide are very different from other features that use
processes.

Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview
Question: 25 CertyIQ
HOTSPOT -
A company has an on-premises data warehouse and analytics solution. The data warehouse consists of multiple
multi-dimensional data cubes representing over five years of operational data. The data warehouse consolidates
and normalizes data that is sourced from 20 different systems.
The company plans to replace the existing solution with a Microsoft Power Platform solution that connects to the
data warehouse. The company wants to provide analytical information to executives in a Microsoft Teams channel
to support business planning.
The new solution must meet these requirements:
✑ Support the current data warehouse.
✑ The solution must support drill-through capabilities into the data.
✑ Retain at least seven years of historical data.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:
 Explanation:
Box 1: Azure Data Lake -
A data warehouse is a centralized repository of integrated data from one or more disparate sources. Data
warehouses store current and historical data and are used for reporting and analysis of the data.
Incorrect Answers:
Dataverse is not a database.
Box 2: Microsoft Teams integration object
You can use the Teams integration object to easily find and access the Teams integration features and use the
improved usability of expressions while integrating your canvas app with Teams.
You can get a Teams theme inside a canvas app, and you can filter data depending on the team or channel
context.

Reference:
https://docs.microsoft.com/en-us/azure/architecture/data-guide/relational-data/data-warehousing https://do
cs.microsoft.com/en-us/powerapps/teams/use-teams-integration-object

Question: 26 CertyIQ
A company provides professional development certifications to technologies around the world. The company uses
multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following
requirements:
✑ Handle multiple customer interactions at once
✑ Ensure that users can access information from several business applications.
✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
✑ Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

A. Omnichannel for Customer Service

 B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
C. LinkedIn connector
D. Unified Service Desk

Answer: A

Explanation:
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer
Service to enable organizations to instantly connect and engage with their customers via channels like Live
Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows
agents to engage with customers across different channels. The application offers contextual customer
identification, real-time notification, integrated communication, and agent productivity tools like KB
integration, search, and case creation to ensure agents are effective.

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

Question: 27 CertyIQ
HOTSPOT -
You are designing a Microsoft Power Platform solution for a company.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:
 Explanation:
Box 1: Business rule -
You can create business rules and recommendations to apply logic and validations without writing code or
creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and
commonly used rules.

Box 2: Power Automate flow -

Trigger the Power Automate flow with When a record is updated, then add a Condition in the flow and
configure it with Status Label equals to Won.

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule https:
//www.inogic.com/blog/2021/12/how-to-win-lose-dynamics-365-crm-opportunity-through-power-automate-fl
ow/

Question: 28 CertyIQ
An organization plans to implement a solution to deliver the complete sales process for its sales teams. The
organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the following capabilities:
✑ Create and qualify leads to contacts
✑ Generate quotes and convert quotes to orders
✑ Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business requirements.
What should you recommend?

A. Dynamics 365 mobile app and a Power Apps canvas app

B. Dynamics 365 for Phones only
C. Dynamics 365 Customer Service and Dynamics 365 Sales
D. Unified Service Desk
 Answer: A

Explanation:
There is barcode scanner control in Power Apps. The control opens a native scanner on an Android or iOS
device. The scanner automatically detects a barcode, a QR code, or a data-matrix code when in view.
Use the Dynamics 365 for phones or Dynamics 365 for tablets app to run customer engagement apps (such
as Dynamics 365 Sales, Dynamics 365 Customer
Service, and Dynamics 365 Marketing), built on Microsoft Dataverse on your mobile device.
Incorrect Answers:
D: Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly
building agent applications for call centers.

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning ht
tps://docs.microsoft.com/en-us/dynamics365/mobile-app/overview

Question: 29 CertyIQ
You are creating a scope of work document for a solution.
You have the following requirements:
✑ Track support cases, first response time, and resolution time.
✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
✑ Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components.
Which two components should you include? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dynamics 365 Customer Service

B. Power Virtual Agents
C. Power BI
D. Dynamics 365 Customer Voice

Answer: AB

Explanation:
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers,
other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
✑ Create and track service levels through service-level agreements (SLAs)
✑ Define service terms through entitlements
✑ Manage performance and productivity through reports and dashboards
✑ Create and schedule services

Participate in chats -

✑ Manage conversations across channels

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://d
ocs.microsoft.com/en-us/dynamics365/customer-service/overview
Question: 30 CertyIQ
A car dealership has a custom financing table.
You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific
criteria are met.
You need to recommend tools and technologies for the developer.
Which two tools or technologies should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Write a business rule.

B. Write a JavaScript code.
C. Use the Ribbon Workbench.
D. Use the form editor.

Answer: BC

Explanation:
Client-side scripting using JavaScript is one of the ways to apply custom business process logic for displaying
data on a form in a model-driven app.
You can use a community tool, Ribbon Workbench, to visually edit ribbons using the UI.

Reference:
https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/client-scripting https://docs.micr
osoft.com/en-us/powerapps/developer/model-driven-apps/customize-commands-ribbon

Question: 31 CertyIQ
HOTSPOT -
You are designing a model-driven app that provides marketing, sales, and service operations to a company.
The app must integrate with the following systems and data sources:
✑ A third-party marketing system for lead generation and website submissions.
✑ A Microsoft Excel Online file that contains manufacturing data on relevant products.
✑ A separate Microsoft Dataverse environment.
You need to recommend Power Automate connectors for the app.
Which connectors should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:

Explanation:
Box 1: Custom connector -
 While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to
connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren't
available as prebuilt connectors.

Box 2: Microsoft Dataverse -

The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you
can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your
flows don't use a trigger from the Dataverse connector.
Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse
tables and custom messages.

Reference:
https://docs.microsoft.com/en-us/connectors/custom-connectors/ https://docs.microsoft.com/en-us/power-a
utomate/dataverse/overview

Question: 32 CertyIQ
You are designing a solution for a national vehicle repair company.
You have the following requirements:
✑ Customers must search for vehicle issues by using natural language expressions.
✑ Customers must contact a customer service agent as required.
You need to recommend a solution.
Which two features should you include? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Power Apps portal

B. Power Virtual Agents
C. Customer Insights
D. Business process flow

Answer: AB

Explanation:

Business Process Flows are for licensed users, not customers. They also do not provide a method to contact
agents. Power Virtual Agents on the portal will assist customers with contacting a live agent if they need
assistance.

Question: 33 CertyIQ
You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse
operations.
The applications must not experience a loss of functionality or loss of performance due to service protection API
limits.
You need to evaluate metrics for the service protection API limits.
Which three metrics should you evaluate? Each correct answer pat of the solution.
NOTE: Each correct selection is worth one point.

A. Amount of API calls made within plug-in code.

B. Number of API requests per web server.
C. Amount of execution time that can be used for each connection.
D. Number of concurrent connections per user account.
E. Number of API requests per connection.
 Answer: CDE

Explanation:
Service protection API limits are enforced based on three facets:
(E) The number of requests sent by a user.
(C) The combined execution time required to process requests sent by a user.
(D) The number of concurrent requests sent by a user.

Reference:
https://docs.microsoft.com/en-us/power-apps/developer/data-platform/api-limits

Question: 34 CertyIQ
DRAG DROP -
A client plans to implement Microsoft Power Platform solutions.
The client identifies the following requirements for handling opportunities:
✑ Users must follow the same set of steps each time they process opportunities.
✑ For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on
the form.
✑ An error message must display if a follow-up date is not within seven days of the opportunity creation date.
You need to recommend tools to meet the client requirements.
What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view
content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Box 1: Business process flow -
 Business process flows provide a guide for people to get work done. They provide a streamlined user
experience that leads people through the processes their organization has defined for interactions that need
to be advanced to a conclusion of some kind. This user experience can be tailored so that people with
different security roles can have an experience that best suits the work they do.

Box 2: Business Rule -

Action on fields are handled by Business Rules.

Box 3: Workflows -
Workflows automate business processes. People usually use workflow processes to initiate automation that
doesn't require any user interaction.

Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview

Question: 35 CertyIQ
HOTSPOT -
You are a Microsoft Power Platform architect designing integrations for a project.
You have the following integration requirements:
Post requests to a system that is not always available and limited in its ability to process high volumes of
messages.
✑ Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft
Power Platform apps.
✑ Stream large volumes of data from the company's website to a live Power BI dashboard.
✑ Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis.
You need to use an Azure service for the integration requirements.
Which Azure services should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:
Explanation:

Box 1: Azure Service Bus -

Post requests to a system that is not always available and limited in its ability to process high volumes of
messages.

Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe
topics (in a namespace). Service Bus is used to decouple applications and services from each other, providing
the following benefits:

Load-balancing work across competing workers

Safely routing and transferring data and control across service and application boundaries

Coordinating transactional work that requires a high-degree of reliability

Box 2: Azure Relay -

Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft
Power Platform apps.

The Azure Relay service enables you to securely expose services that run in your corporate network to the
public cloud. You can do so without opening a port on your firewall, or making intrusive changes to your
corporate network infrastructure.

The relay service supports the following scenarios between on-premises services and applications running in
the cloud or in another on-premises environment.

Traditional one-way, request/response, and peer-to-peer communication

Event distribution at internet-scope to enable publish/subscribe scenarios

Bi-directional and unbuffered socket communication across network boundaries

Box 3: Azure Event hub -

Stream large volumes of data from the company's website to a live Power BI dashboard.
 Event Hubs is a fully managed, real-time data ingestion service that's simple, trusted, and scalable. Stream
millions of events per second from any source to build dynamic data pipelines and immediately respond to
business challenges.

Box 4: Azure logic apps

Question: 36 CertyIQ
DRAG DROP
-

You are a Microsoft Power Platform architect reviewing requirements for an offline shopping app.

You need to identify requirement types for the app.

How should you categorize the requirements? To answer, drag the appropriate types to the correct requirements.
Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.

NOTE: Each correct selection is worth one point.

Answer:

Question: 37 CertyIQ
You are designing a Microsoft Power Platform solution.

The solution requires Microsoft Power Platform components and custom coding.

You need to describe the benefits of using Microsoft AppSource.

Which are three benefits of AppSource? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. App uptime of at least 99.9 percent

B. Azure Active Directory federated single sign-on (AAD federated SSO)
C. Microsoft standardized license agreement and privacy policy
D. Reduced coding efforts because anyone can publish in AppSource
E. Free trial before committing to any additional costs
 Answer: ABE

Explanation:

The correct answer is ABE. See the AppSource app review guidelines here: https://smp-prod-pb-wus-
cdn.azureedge.net/documents/AppsourceGuidelines/Microsoft%20AppSource%20app%20review%20guidelines_v5.pd
is wrong because AppSource apps can have their own licence agreement separate from the Microsoft service
agreement and their own privacy policy. D is wrong because while it is true that anyone can publish an app to
AppSource, given that they meet Microsoft's partnership criteria and that their solution meet the app review
guidelines, it does not have a direct effect on the amount of coding required (the only thing that has an effect
is whether or not an appropriate app exists on the AppSource). It's just a very oddly worded statement.

Question: 38 CertyIQ
DRAG DROP
-

You are a Microsoft Power Platform solution architect capturing requirements for a national retail chain project.

The project has the following requirements:

• Retail employees must use the application on a company-provided tablet device.

• The app must store data offline.
• Environment capacity must be monitored to ensure usage stays within 80 percent of available capacity.
• Apps are shared with security group teams for users to access.

You need to identify the project's functional and non-functional requirements.

How should you categorize the requirements? To answer, drag the appropriate categories to the correct
requirements. Each category may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Answer:
Question: 39 CertyIQ
You are assessing the capabilities of a project for a customer in the education sector.

The solution must meet the following requirements:

• Include curriculum and student management capabilities.

• Conform to on-going Microsoft platform upgrades.
• Minimize custom coding and configuration.

You need to recommend a solution.

What should you recommend?

A.Microsoft Power Platform admin center

B.Microsoft 365 admin center
C.Power Apps portal
D.AppSource

Answer: C

Explanation:

Power Apps is a part of the Microsoft Power Platform, which allows you to build custom apps with minimal
coding and configuration. With Power Apps, you can create applications that meet the customer's
requirements, including curriculum and student management capabilities, while also staying up-to-date with
ongoing Microsoft platform upgrades. Additionally, pre-built templates and components can help minimize
custom coding and configuration.

Question: 40 CertyIQ
HOTSPOT
-

You are a Microsoft Power Platform architect gathering solution requirements for a customer. Management uses
three different systems to locate asset inventory and contract details.

Management must view inventory with the ability to select assets and view additional details. Sales
representatives have issues locating assets based on specific features in a timely manner when working with
customers.

You need to prioritize the requirements.

Which priority should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Answer:
Question: 41 CertyIQ
DRAG DROP
-

You are a Microsoft Power Platform architect.

You have identified several project risks.

You need to categorize potential risks that are specific to your customer.

How should you categorize the risks? To answer, drag the appropriate categories to the correct risks. Each
category may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

 Answer:

Question: 42 CertyIQ
You are designing a Microsoft Power Platform solution that will include multiple applications.

You have the following requirements:

•Support agents managing cases.

•Project managers reviewing and updating their projects.
•Stock managers managing warehouses.
•New site visitors self-registering.
•Employees tracking time entries.

Which three requirements can you meet by implementing role-based applications? Each correct answer presents a
complete solution.

NOTE: Each correct selection is worth one point.

A.New site visitors self-registering.

B.Support agents managing cases.
C.Stock managers managing warehouses.
D.Staff tracking time entries.
E.Project managers reviewing and updating their projects.

Answer: BCE

Explanation:

B.Support agents managing cases.

C.Stock managers managing warehouses.

E.Project managers reviewing and updating their projects.

Question: 43 CertyIQ
DRAG DROP
-

You are a Microsoft Power Platform architect reviewing requirements for an online shopping app.

You need to identify requirement types for the app.

How should you categorize the requirements? To answer, drag the appropriate types to the correct requirements.
Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.

NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Functional, Nonfunctional

Question: 44 CertyIQ
HOTSPOT
-

A legal services organization uses Microsoft SharePoint for case management and documentation. The
organization plans to migrate its case data and manual processes to the Microsoft Power Platform and Microsoft
Dataverse. Case data is confidential and is disclosed only to the employees assigned to a case.

The organization has the following requirements:

•Lawyers must manage their assigned legal cases and case documentation in one app.
•Paralegals must be able see a lawyer's case details only when invited by the case lawyer.
•Paralegals retain access to the case documentation by using the existing SharePoint permissions.

You need to identify which components will satisfy the requirements without any custom development.

Which components should you use?

To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

 Answer:

Question: 45 CertyIQ
DRAG DROP
-

A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365
Ommchannel for Customer Service.

You need to recommend a solution for each requirement.

Which components should you recommend for the requirements?

To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than
once, or not at all. You may need to drag the split bar between panes or scroll to view content.
 Answer:

Explanation:

1. Power virtual agent 2. Custom Pages3. Custom API

Question: 46 CertyIQ
HOTSPOT
-

You are performing a fit gap requirements analysis.

You need to select Microsoft Power Platform components to satisfy the requirements.

Which components should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

 Answer:

Question: 47 CertyIQ
A company has an expense approval process that allows expenses to be submitted in multiple currencies.

An accountant converts the expense amount to USD as part of the approval process.

You need to automate the conversion by using the RESTful API.

What should you do?

 A.Create a desktop flow. Use an Invoke web service action to get the currency conversion rate.
B.Create a desktop flow. Use an Azure action to get the currency conversion rate.
C.Create a cloud flow. Use the Microsoft Graph API to get the currency conversion rate.
D.Create a cloud flow and a custom connector. Install a data gateway. Use the custom connector to get the
currency conversion rate by using the data gateway.

Answer: D

Explanation:

Create a cloud flow and a custom connector. Install a data gateway. Use the custom connector to get the
currency conversion rate by using the data gateway.

Question: 48 CertyIQ
A company plans to use Microsoft Power Platform. The company gathers business requirements about data.

You need to identify the functional requirements.

Which two requirements about data should you gather? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.Delete in bulk after seven years.

B.Go through a specified approval process.
C.Remain compliant.
D.Retain for 10 years.
E.Store in Microsoft Dataverse.

Answer: BE

Explanation:

B.Go through a specified approval process.

E.Store in Microsoft Dataverse.

Question: 49 CertyIQ
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.

A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use process mining to
discover inefficiencies in the process.
Does the solution meet the goal?

A.Yes
B.No

Answer: A

Explanation:

According to the Microsoft documentation.

https://learn.microsoft.com/en-us/power-automate/process-mining-processes-and-data#data-requirements

https://learn.microsoft.com/en-us/power-automate/process-advisor-overview#when-to-use-process-miningIt
needs to be activity data & process mining

Question: 50 CertyIQ
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.

A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Record the actions required to complete the loan application process in the process advisor feature. Use
process mining to discover inefficiencies in the process.

Does the solution meet the goal?

A.Yes
B.No

Answer: B

Explanation:

According to the Microsoft documentation:https://learn.microsoft.com/en-us/power-automate/process-

mining-processes-and-data#data-requirementshttps://learn.microsoft.com/en-us/power-automate/process-
advisor-overview#when-to-use-process-miningIt needs to be activity data & process mining

Question: 51 CertyIQ
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Record the actions required to complete the loan application process in the process advisor feature. Use
task mining to discover inefficiencies in the process.

Does the solution meet the goal?

A.Yes
B.No

Answer: B

Explanation:
1. You can not record actions using process mining. Hence, Answer is B
2. According to the Microsoft documentation:https://learn.microsoft.com/en-us/power-automate/process-
mining-processes-and-data#data-requirementshttps://learn.microsoft.com/en-us/power-automate/process-
advisor-overview#when-to-use-process-miningIt needs to be activity data & process mining

Question: 52 CertyIQ
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.

A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use task mining to
discover inefficiencies in the process.

Does the solution meet the goal?

A.Yes
B.No

Answer: B

Explanation:

According to the Microsoft documentation:https://learn.microsoft.com/en-us/power-automate/process-

mining-processes-and-data#data-requirementshttps://learn.microsoft.com/en-us/power-automate/process-
advisor-overview#when-to-use-process-miningIt needs to be activity data & process mining

Question: 53 CertyIQ
HOTSPOT
-
A company uses Dynamics 365 Field Service to manage onsite services provided by frontline workers.

The company has the following requirements:

•Onsite inspectors must be able to collaborate with remote inspectors to carry out inspections.
•Customer support teams must be able to easily manage and maintain knowledge articles based on customer
questions and feedback.

You need to recommend a product that can be implemented for each requirement.

Which products should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Answer:
Question: 54 CertyIQ
You design a Microsoft Power Platform solution for a company.

The company has an existing Azure SQL database with customer information that it wants to continue using. The
company wants to share access to data that is held in Azure SQL with the following people:

•internal company employees, using built-in process functionality

•external customers to view their data

You need to recommend the appropriate components to use for the application.

Which two components should you recommend?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.Power Pages
B.Custom pages
C.Canvas app
D.Model-driven app

Answer: AC

Explanation:
1. A : External customers, cost efficientC : Canvas for connecting with Azure SQL Database
2. A & C. You can't use model driven because you are using an azure SQL DB and then you need Power Pages
to for external customers unless you intend to licence all of your customers.

Question: 55 CertyIQ
HOTSPOT
-

A food distribution terminal uses Microsoft Dynamics 365 Field Service and Microsoft Dynamics 365 Supply Chain
Management to manage inventory and fulfill customer orders. Customers place custom orders through a Power
Pages customer portal. Customers can enter different receiving times and dates on fresh produce order lines.

The terminal needs to expose fresh produce order details from Dynamics 365 to its customers in the portal.
Customers can control how much detail they see in the portal.

You need to design a solution that meets the requirements.

Which mechanism should you use for each requirement?

To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

 Answer:

Explanation:

1:Custom Connecter.

2:Portal Management App.

Question: 56 CertyIQ
DRAG DROP
-

A company has a call center that manages customer-related issues.

The company has the following customer experience improvement requirements:

•Simulate a human conversation with a customer by providing a chat interface.

•Ensure the initial conversation is passed to a live agent upon escalation.

You need to recommend a solution for each requirement.

Which solutions should you recommend? To answer, drag the appropriate solutions to the correct requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.

NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Power virtual agents.

Omnichannel for customer Service.

Question: 57 CertyIQ
A pharma company uses a proprietary system to manage its chemical experiments. The company uses Microsoft
Dynamics 365 Project Operations to manage lab staff and resources.

Employees manually update Project Operations data with data from their proprietary system as needed.
Employees are not able to provide a definite schema for their data.

You need to provide a solution that will allow employees to configure their own automatic updates.

Which component should you use?

A.Dataflows
B.Custom connectors
C.Data gateways
D.Microsoft Power Automate flows

Answer: D

Explanation:

D. Microsoft Power Automate flowsPower Automate flows can automate the process of updating data in
 Dynamics 365 from various sources, including proprietary systems. If there is no predefined schema, flows
can be designed to handle conditional logic and data mapping, allowing for a flexible update process that
employees can customize as needed.

Question: 58 CertyIQ
DRAG DROP
-

Case study
-

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage
your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot return
to this section.

To start the case study

-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All Information
tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you
are ready to answer a question, click the Question button to return to the question.

Background
-

First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client
companies. The company operates offices in multiple countries/regions.

First Up has both full-time and part-time employees. The company has a team or worker support agents that
respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.

The company does not have a standardized tool used for reporting purposes. The organization engages you to
implement a new Microsoft Power Platform solution. Workers are managed by a dedicated team that includes one
primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data
connections.

Current environment
-

Existing systems and processes

-

•First Up uses an on-premises system to manage current and historical patient data including medications and
medical visits.
•The company plans to reference historical data in the existing system. The records held in these systems will not
be migrated to the new solution except for medication information.
•Employee authentication with the existing system is provided by an on-premises Active Directory instance that is
linked to Microsoft Entra ID.
•An appointment record is created for each visit with a worker. The record includes worker contact information,
preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by
the worker’s primary recruiter.
•First Up has no current capabilities for forecasting future worker needs based on the data held.

Client company visits

-

Before First Up signs a contract to place workers at a client company, a member of the audit team visits the
company and interviews company management. Audit members use different types of devices including Android
and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently
record information about workers on paper forms. Team members enter information from paper forms into the
system when they return to the office.

First Up audits client companies at least once each year but may schedule additional visits based on feedback
from workers that they place at a client company.

Requirements
-

General
-

•There is no standardized communication tool across the company, and this causes communication issues between
different teams.
•First up employees must be able to contact each other by using a secure system to ask and answer questions
about jobs and potential workers.
•Workers must be able to communicate in near real-time with worker support agents.
•You must minimize development and administrative effort required to implement the solution.

Client company visits

-

•Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the
record can be carried out. This must be implemented using standard available system functionality.
•Audit teams must be able to enter records of their visits to the companies where they have or may place workers.
Audit teams must be able to update any necessary records with the latest information.
•The solution must support tracking of security clearance information for a worker including the date, status, and
certifying agency.
•When a worker makes an appointment, the appointments must appear in the timeline for the worker’s contact
record.

Job history information

-

•The solution must provide a worker appointment booking system that can access worker historical job placement
data.
•The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow
multiple secondary recruiters to be associated with each worker.
•Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.
•Job posting data from previous work engagements must be accessible by the Microsoft Power Platform solution
to ensure that new job postings are accurate.
•First Up staff members must be able to view and update worker records. They must be able to see current and
historical job placement data on the same form in the new solution.

Worker access
-

•The solution must support workers that speak different languages. The solution must provide automatic
translation capabilities.
•The solution must support near real-time communications between workers and recruiters.
•Workers must be able to view their records online. Workers must be able to enter any additional information that
is required by or may be helpful to recruiters.
•The solution must provide workers a way to search for general information about available positions.
•Workers must be able to request copies of their records by using a chatbot. Workers must be able to provide
information to a recruiter as needed.

Data platform
-

•Audit teams must have the ability to view worker information on their mobile devices.
•Audit teams must be able to record data during visits to locations where workers are placed.
•The solution must support the ability for a corporate governance auditing team to periodically audit the
organization’s records, policies, and procedures.

Reporting and analytics

-

•The reporting and analytics team must be able to create reports that include data from all facilities and all
workers.
•Management reports must present an overview of the entire organization. Other reports may be limited to specific
offices.
•You must create dashboards that show the status across all groups of workers. The dashboards must be
embedded into the Power Platform apps. Updates to data must be displayed in near real time.

Security
-

•Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply
security permissions for users.
•Worker records must only be viewed by the recruiting office that the worker visits.
•Worker skill records must be archived after ten years and are then removed from the main system. Worker
information must not be deleted from the system while skill and job placement history records for the worker exist
in the system.
•User security roles must be customized to ensure that users are able to interact only with the specific data in
which they need access.
•Workers must be able to sign into a portal by using their own email address. Workers must be required to use a
secure method of authentication to be able to view their data.
•Alerts regarding the number of recruited and placed at client companies must be updated as background
processes.

Issues
-

The organization reports the following issues:

•Recruiters report that they cannot see historical job placement data for workers.
•API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.
•Users cannot view Power BI reports within the Power Platform apps.
•Some security clearance information for workers not visible from within the Microsoft Power Platform solution.
•Audit teams report that they cannot view or edit worker data when the device on which they access the solution
does not have network connectivity.
•The testing team reports that one of the canvas apps is not working as expected. An error message displays as
specific pages load.

You need to recommend solutions to meet the organization’s communication needs.

What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each
technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

First Up employees - Microsoft Teams.

Workers - Power Pages.

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Total: 191 Questions

Link: https://certyiq.com/papers/microsoft/pl-600