CAPGEMINI

Technical Round 1

1. What is GlideAjax?
2. Difference between UI Policy and Data Policy.
3. Difference between After Business Rule and Async Business Rule.
4. When to use Client Script irrespective of UI Policy.
5. What is Coalesce in Import sets?
6. What is a mail script? How to use it in Email Notification?
7. Describe all types of Business rules in the sequence of their flow with examples.
8. What is the rule base?
9. What is a Record producer?
10. What are the differences between Parallel Flow & Sub flow?
11. What is an automated test framework? When to utilize it?
Technical Round 2
This round will include some of the conceptual and scenario based questions.

1. We have a requirement in which some data is coming through the Integration into Incident table in
ServiceNow. One UI Policy is applied to make short description fields mandatory in servicenow but
records coming through integration do not have data in the short description field. Will that data
records get inserted into the Incident table? How to achieve the desired results?
Ans. Enforce Mandatory data using Data Policy.
2. Find out all the incidents with categories as Software or Hardware without using record filters or
breadcrumbs.
3. How to get the sys_id of a currently logged in user in ServiceNow.
4. Does GlideAjax run on client side or server side.
5. One scenario based question will be on Access Control Lists (ACL).
6. What are different types of Transform Map Script available in ServiceNow? What is its purpose?
7. What is the Global checkbox in Service Catalog variable used for?

NAGARRO

1. Tell me about yourself and your experience in ServiceNow

2. What is the Query business rule?
3. We need the email address of the caller (reference field) using dot walking. How would you do it?
4. What is Script action?
5. We have a business rule and we want a short description of the incident form. How would you do it?
6. How to get the company name of a current logged-in user?
7. How to copy the email subject of an inbound email action in any field of incident form?
8. What is an advanced reference qualifier?
9. How to redirect any user to another page from a list view based on roles (ESS/ITIL/admin)?
10. What is substring in javascript?
11. Write syntax of client script & Script Include. How to call server data using client script?
12. How many types of SLA are there in ServiceNow?
13. What is a retroactive start?
14. What is ACL? Explain it and counter questions based on answers.
15. What is server side GlideAPI?
16. Write syntax of eventQueue() function Why do we use it?
17. What is the async Business Rule? Can we use the changes() function? Can we use the previous
object in async business rules?
 18. What is an Automated test framework?
19. Can we use ATF on the server side?
20. Can we test workflow in ATF?
21. Name all types of Transform script. Which transform script runs before the server?
22. What is a major incident?
23. During load of form, which runs first Client Script or UI Policy?
24. What is the Script rest API?
25. What is the outbound rest API?
26. What is a path resource?
27. Difference between patch and update.
28. What is GlideRecordSecure?
29. What is a UI formatter?
30. Have you configured ACL? Restrict write access to all fields for agent role but allow read access.
How to achieve it?

DELOITTE

1. Difference between Query Business Rule and ACL?

2. How to remove ACL’s security constraint message from the list view of any table?
3. One question would be scenario based for ACL?
4. What is the major difference between After Business Rule and Async Business Rule?
5. How Script include is better than Business Rule?
6. How to call a function of script include in business rule?
7. Which function is used to to make UI action work on server side?
8. How many types of transform scripts are available in ServiceNow and what are they and their order
of execution?
9. How to call notification email script in email notifications?
10. What is the g_scratchpad variable and where is it used?

2nd Round Questions-

1. How to automate sys_user table so that onboarding and exit of employees can be managed?
2. How Machine Learning is being used in ServiceNow platform?
3. Have you worked on any Integration? Related questions.
4. Have you worked on Service Portal?
5. Which all ServiceNow modules have you worked on?

ACCENTURE

1. How many types of Business rule are available in ServiceNow and what is their order of execution?
2. What are the best practices for writing Business Rule?
3. What are the best practices for writing client script?
4. How to call Script include in client script?
5. What is the difference between client script & UI Policy?
6. What is getReference() in ServiceNow and when should we use it?
7. What is the difference between After Business Rule and Async Business Rule?
8. What is the use of run script in workflow in ServiceNow?
9. What is turnstile in ServiceNow workflow?
10. Tell me the difference between variables & variable sets.
11. How to make UI action work on server side?
 12. How many types email notification can be triggered in ServiceNow? What are they?
13. Have you worked on Service Portal?
14. Have you worked on any intergation?
15. What is the difference between Record producer & Order guide.

COGNIZANT

1. What is getRowCount() used for?

2. What is a retroactive start in SLA?
3. How to create an SLA schedule?
4. What types of variables are available in Service Catalog?
5. How to arrange service catalog variables in two columns?
6. What is a scratchpad workflow?
7. What are all types of reference qualifiers in ServiceNow? List their advantages.
8. How to use some variables (not all) from variables set in service catalog?
9. What is approval definition?
10. We have attached a workflow on Order Guide but service catalog has already one workflow. Which
one will work and where?
11. There is one requirement on incident list view. When incident opened time becomes more than 48
hours, Opened field should become red in color on load of form list view. How to achieve it?
12. Differentiate between * and none in ACL.
13. What is Transform Map? Where do we use it?
14. What is coalesce in import sets? How to apply multi-field coalesce?
15. In import set, when you imported bulk of users, how do you put them in groups?
16. In import set, excel sheet data is in time format dd-mm-yyyy (date of joining, data of birth, etc.) but
servicenow target table data is in time format mm-dd-yyyy. How do you manage it?
17. How will you show sys_user & sys_supervisor data in related list of record?
18. Tell me about two type of response which we get using Script Include.

EY

1. How many types of Business Rules we have in ServiceNow? What is their order of execution?
2. What is the difference between After Business Rule & Async Business Rule?
3. What is the function and syntax to abort action using business rule?
4. How to effectively use current.update() in Business rule?
5. What is Script Include? How it is used in ServiceNow?
6. What are the different ways we can return results using GlideAjax?
7. What is the syntax of declaring GlideAjax in client script?
8. What is the syntax to call function of a Script Include in Business Rule?
9. What is Instance variable?
10. What is the order of execution of Transform Scripts?
11. How many times does onComplete Tranform Script runs?
12. Scenario based question on Import sets.
13. What is ACL? Which role is required to use elevated previleges?
14. Scenario based question on ACL.
15. What is the function used to convert results into string?
16. How to access or call variables of a catalog item?
17. What is the name of UI macro used on the order page of catalog item?
18. How UI action works on server side?
19. How do you rate yourself in Scripting?
20. Do you have any interest in Machine Learning or Artificial Intelligence?
2nd Round – Techno-Managerial (Taken by Kapil Sharma, ServiceNow Manager in E&Y)
This round is generally taken on whatsapp video call or Microsoft Teams

1. Introduce yourself
2. How to manage sys_user table in ServiceNow using Actve Directory data through Import sets?
3. Which all modules Machine Learning is being used in ServiceNow?
4. Which all modules you are experienced in?
5. What is your current salary package?
6. Why do you want to change your current job?
7. Which is your preferred work location?
8. Any questions for me?

3rd Round – HR Discussion (Anuvita Bajpayee, Recruitment Manager)

1. Do you have any feedback for our interview process?

2. What is your salary expectation?
3. Why do you want to change your current job?
4. What id your preferred job location?

HCL

1. What is GlideAjax? How it can be utilized? Write code with example.

2. Difference between UI Policy and Data Policy?
3. How to enforce mandatory filed data coming through Integration?
4. Difference between Callback function & Script Include.
5. How to add sla on catalog item
6. Scrum master in ajile
7. Mid server implementation
8. Order guide-cascade variable
9. How to call Email notification script?
10. Transform map data loading
11. Event registry
12. Workflow – notifiction
13. What is Scratchpad variable?
14. What is Subflow?
15. Approval coordinator in workflow?
16. Turnstiles
17. UI Policies ordering use
18. Language to set to default
19. How cell edit work
20. CRUD Operation in business rule
21. gsftSubmit() in UI Action?

INFOSYS

1. Tell me something about experience in ServiceNow, modules you worked on?

2. Scenario: Particular user is facing slowness in production instance. What will you do except clearing
cache and cookies etc.? Answer- Impersonate user, response time(browser, network, server), etc.
3. Why do we use Script Include in ServiceNow?
4. What all methods are available to call data using Script Include? Answer – 3 methods: getXml(),
getXmlWait(), getXmlAnswer()
5. What is UI Policy and how it differs from Client Script?
 6. Difference between UI Policy and Data Policy.
7. What is Business Rule?
8. How many types of Business Rules are available..Explain with example. Answer – 5 types (Query,
Display, Before, After, Async)
9. Explain async Business Rules with examples.
10. Have you worked on Service Catalog or Service Portal?
11. What is the Cascading variable?
12. How to import 50 new users using Transform Map in System Import Set?
13. What is the Global checkbox for variables in Service Catalog?

Round 2
1) What is the use of Fix Script in ServiceNow?
2) Script include vs Global business rule
3) What is Flow designer
4) in portal differnce between input and data
5) different reference qualifier
6) can we call client script from another client script
7) scratchpad use and sintax in service now
8) acl Scenario
9) soap rest differnce
10) what is choice action transform script
11) difference between on start and on before transform script
12) suppose 100 records are been inserted with transform script, one field is mandatory. In 10 record that field
is not present, how to restrict the updation of tat record
13) catalog item is domain seperated or not? How to hide a catalog from particular domain
14) how service now differentiate between data and process on process get captured in update set
15) can a scratchpad from 1 workflow can be called to another workflow?