AIRC 421 Module 2 Lesson 2 Lesson Summary
AIRC 421 Module 2 Lesson 2 Lesson Summary
Most states have enacted unfair trade practices acts to ensure that consumers have accurate and
complete information about insurance products they may purchase.
The NAIC Unfair Trade Practices Act defines certain sales practices as unfair and prohibits
such practices in the business of insurance when committed (1) flagrantly in conscious disregard
of the Act, or (2) so frequently as to indicate a general business practice. The Act prohibits
Misrepresentation and false advertising of policies
Various types of false statements
Unfair discrimination in underwriting and issuing policies
Rebating
Unfair discrimination in setting premium rates
The Act also requires insurers to maintain records about complaints, claims, rating, underwriting,
and marketing, and to make this information accessible to the state insurance department.
Although many insurance producers provide financial planning to customers, producers may not
represent themselves as professional financial planners if their primary role is to sell insurance.
Ideally, a policy replacement is suitable and benefits the client. But when a replacement benefits
the producer more than the client, the producer may be engaging in the prohibited practices of
twisting or churning.
Most states have adopted regulations governing policy replacements that are based on the NAIC
Life Insurance and Annuities Replacement Model Regulation (Model Replacement
Regulation). The Regulation imposes several requirements on both insurers and insurance
producers regarding
The replacement statement
The written notice regarding replacement
Submission of application and documents to insurer
Direct response solicitations
Insurer oversight of producers’ replacement activities
Record maintenance
The policyowner’s 30-day right to cancel
The Model Replacement Regulation also specifies several transactions that are exempt from its
requirements.
Sales of annuities and other life insurance products are subject to state suitability requirements
designed to help customers purchase products that are appropriate for their age and financial
goals. Many states have laws based on the Suitability in Annuity Transactions Model
Regulation, which specifies requirements for both insurers and producers.
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