NN SS Cau evar ans 66/2/1 1 Ee! Q.P. Code ta. wari wea te a ae afer Roll No. aye we orava fed | Candidates must write the Q.P. Code on the title page of the answer-book. NOTE ea ata at a ff a yeaa F afea |) Please check that this question ys 3181 i paper contains 31 printed pages. I per sts a at f ga we wai ade a) Please check that this question Zz! paper contains 34 questions. mmwei- 1(II) Q-P. Code given on the right hand a IS HT ae sataferar & qa I side of the question paper should yond | i be written on the title page of the answer-book by the candidate. HET we aT ae fereaT Ye HE, | Gi) Please write down the serial Seger F er raat a number of the question in the answer-book at the given place feed | before attempting it. Fa wea BT Te fam 15 Pere #11(V) aa fear ® isea-va wr feo waiz! to read this question paper. The waa! swestion paper will be distributed 4 10. po ies Raa oane ay] 86 10.15 a.m. From 10.15 a.m. to 10.30 aa aa wierelf tact WTA 1 10.30 am., the candidates will Wai ait ga arate & dhs a fever | read the question paper only and eats See 7a TSM | ~ will not write any answer on the answer-book during this period. 15 minute time has been allotted aaa eT eNEl BUSINESS STUDIES | fis= MEAT HF : 80 Pend TA: 3 We Time allowed : 3 hours Maximum Marks : 80 @ [P.7.0.]neral Instructions : 2ad the following instructions very carefully and strictly follow them: (i) This question paper contains 34 questions. All questions are compulsory. (ii) Marks are indicated against each question. (iii) Answers should be brief and to the point. (iv) Answers to the questions carrying 3 marks may be from 50 to 75 words. (v) Answers to the questions carrying 4 marks may be in about 150 words. (vi) Answers to the questions carrying 6 marks may be in about 200 words. (vii) Attempt all parts of a question together. ‘It is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims. Identify the process. 1 (A) Management (B) Organising (© Staffing ©) Directing Kavi works as a Marketing Manager in stationery mart. It deals in various types of stationery items for many schools across the country. When new session starts in schools, Kavi forecasts the sales of different stationery products for each school for every month. All items are represented in numbers so that it becomes easier for him to compare the actual sales with expected sales. 1 ‘The type of plan discussed above is : (A) Strategy @®) Policy (©) Programme ©) Budget 3. Given below are two statements, Assertion (A) and Reason (R) : ‘Assertion (A) : Directing facilitates introduction of needed changes in the organization. Reason (R) =: Directing increases resistance to changes in the organization. Choose the correct alternative from the alternatives given below : (A) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A). (B) Assertion (A) is true, but Reason (R) is false. (©) Assertion (A) is false, but Reason (R) is true. (D) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A). *66/2/1* 8 [P.1.0.] “awe |S —$_$_—— HII Mn 4, CVX Ltd. was a leading company, manufacturing home appliances like food || —____—_ processors, juicers and mixer grinders. The company was earning good profits and was paying high dividends to its shareholders consistently. The company now decided to manufacture soup-making machines, pop-up toasters and electric irons. The company wanted to enter into emerging markets out of India also. Entering these markets will require additional capital investment which will facilitate in production and distribution infrastructure etc. For this, the management decided to retain money out of. their earnings to finance the required investment and distribute smaller dividend to the shareholders. The factor affecting dividend decision which was kept in mind by the management of CVX Ltd. for entering into emerging markets and launching new products was : (A) Amount of Earnings (B) Stability of Eamnings (C) Stability of Dividends (D) Growth Opportunities 5. Read the following statements carefully : 1 Statement-I : Staffing is that part of the process of management which is concerned with obtaining, utilizing and maintaining a satisfied and satisfactory workforce. Statement - II : Staffing is a continuous process. In the light of the given statements, choose the correct alternative from the following : (A) Both the Statements are true. (B) Both the Statements are false. (C) Statement lis true, but Statement II is false. (D) Statement Il is true, but Statement I is false. 6. Choose the statement that correctly highlights the benefit of using internal sources of recruitment. (A) It helps in simplifying the process of selection. (B) It provides wider choice while selecting the employees. (©) It brings new blood in the organization. (D) It is an expensive and time consuming source. +*66/2/1* e [P.1.0.]—_—_ lili -_— 7. Atul was working as an employee in a readymade garments factory. He was very sincere and dedicated and always completed his work in time. It pained him to see that his colleagues were reluctant to do the work even though they had the ability to do it. Due to his good behaviour and willingness to work, he was promoted to the post of the supervisor of the same team in which he was a worker earlier. He understood very well that it was not always possible to get the best of work from employees merely by exercising formal authority, He had insights into the causes of behaviour of people. He knew how to get the work done by the workers in a desired manner to achieve the organizational objectives. Under his supervision even the workers who were reluctant to work started working efficiently and effectively. From the following, identify the concept used by Atul, as a supervisor to get the work completed : (A) Leadership (B) Financial Incentives (C) Motivation (D) Non-financial Incentives 8, ‘Isha Sweets’ was set by Isha Sharma to prepare and sell organic, vegan and healthy sweets alternatives like hazelnuts date ladoos, dry fruit date burfi, stuffed mejdool date etc. For the last many years, the demand for her products was very high as people these days prefer to buy healthier alternatives for consumption as well as gifting purposes. But this year suddenly, the cost of dates, dry fruits and other ingredients used for preparing these healthy sweets had increased. With rising prices of raw materials, larger amounts of funds were required to maintain a constant volume of production and sales. As a result, the working capital requirement of ‘Isha Sweets’ became higher. ‘The factor which led to an increase in the working capital requirements of ‘Isha Sweets’ was : (A) Availability of raw material (B) Inflation (©) Scale of business (D) Production cycle 1 9. ‘The process of organizing allows a business enterprise to accommodate changes in the business environment. It allows the organization structure to be suitably modified to pave the way for a smooth transition.’ ‘The point of importance of organizing function of management highlighted in the above lines is : (A) Benefits of specialization (B) Clarity in working relationships (C) Optimum utilization of resources (D) Adaptation to change *66/2/1* Qe [P.7.0.]—_—_—_ IN! ——— 10. A buyer buys a product or service for what: it does for him / her or the benefit it provides to him / her. There can be three type of benefits, a consumer may seek to satisfy from the purchase of a product : (j) Functional benefits, (ii) Social benefits and (iii) o0 1 (A) Technological benefits (B) Economic benefits (©) Psychological benefits () Environmental benefits 11. Nimesh was working as a Production Manager in H.L, Ltd., an electrical wire manufacturing company. One of the vendors who was supplying copper to H.L. Ltd. wanted to close down his business within 15 days as he had to go abroad to live with his son. The vendor was selling all his stocks at 60% discount. Nimesh wrote a letter to the General Manager to seek approval for procurement of this material. But due to rigid rules and cumbersome procedures there was delay in getting sanction and order could not be placed. The type of communication barrier that led to procedural delay was : 1 (A) Semantic barrier (B) Psychological barrier (C) Organizational barrier (D) Personal barrier 12, ‘The right of an individual to command his subordinates and to take action within the scope of his position’ is called : a (A) Decentralization (B) Authority (©) Responsibility (D) Accountability 13. As per the Consumer Protection Act, 2019 which of the following statement 1 is correct ? (A) In cas District Commission, Commission. In case the aggrieved party is not satisfied with the order of the District Commission, he can directly appeal before the Supreme Court. In case the aggrieved party is not satisfied with the order of the State Commission, he can directly appeal before the Supreme Court. In case the aggrieved party is not satisfied with the order of the National Commission, he can appeal before the Supreme Court. *66/2/1* e [P.7.0.] i e the aggrieved party is not satisfied with the order of the he can directly appeal before the National @) © ©)rT ir : 14. Re the dimension of business environment illustrated by the given as (B) Political (A) Social (©) Technological (D) Economic For Visually Impaired Candidates : Shifts in demand from steam locomotives to electric engines, from fountain pens to ball-point pens, from typewriters to computer based word processors highlights which of the following dimension of business environment ? (A) Economic (B) Technological (© Political () Social *66/2/1* @ [P.1.0.]NN 5. Given below are two statements, Assertion (A) and Reason ): 1 Assertion (A) : Planning involves looking ahead and preparing for the future. Reason (R) : The purpose of planning is to meet future events effectively to the best advantage of an organization. Choose the correct alternative from the alternatives given below : (A) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A). (B) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A). (©) Assertion (A) is true, but Reason (R) is false. (D) Assertion (A) is false, but Reason (R) is true. 16. Match the techniques of scientific management given in Column — I with their meaning given in Column - II: Column - I Column - IT (a) Method Study |(i) It refers to the study of movements like lifting, putting objects, sitting and changing positions etc. which are undertaken while doing a typical job. (b) Motion Study /(i) It determines the amount and frequency of rest intervals in completing a task. (© Time Study |i) It determines the standard time taken to perform a well defined job. (Ge) It determines one best way of doing a job. @ Fatigue Study Choose the correct option from the options given below : @ ® © @ @ @ @ @ © ® @® ww #& © @w @ dé @ ©) Gi) @ ww) @ © [P.T.0.]. Akshara runs a business in the name of area of her city where people provide spac centres and as training and event centre only conference halls to big and small e events. i! —__ ‘AK Solutions’ in a well reputed ‘es to students as library, as study 8s to businesses, Akshara provides nterprises for their meetings and Suddenly, in July 2024, floods affected some libraries and study centres in her neighbouring area. The exams were fast approaching and students were facing a lot of problems as these study centres and libraries had to be closed. Taking advantage of this opportunity and to help the students ‘AK Solutions’ adapted itself to the needs of the environment, they decided to convert some of their conference halls into libraries and study centres. They also decided to provide food and other facilities required by the students at subsidized rates. This initiative increased their business manifold and earned them significant goodwill. The feature of management highlighted in the above case is : 1 (A) Management is a continuous process. (B) Management is an intangible force. (©) Management is a dynamic function. () Management is a group activity. ‘Increase in the profit earned by the equity shareholders due to the presence of fixed financial charges like interest’ is called : 1 (A) Financial planning (B) Dividend decision (© Financing decision (D) Trading on equity © [P.7.0.]}) Read the following statements carefully : i tement-I : The cost of debt is more than the cost of equity. "In the light of the given statements, choose the correct alternative from the following : q (A) Both the Statements are true. _®) Both the Statements are false. "(© Statement I is true, Statement II is false. @) Statement I is false, Statement II is true. “To ensure that enough funds are available at right time to honour the commitments and to carry out the plans’ is discussed in which of the "following concepts ? 1 Capital Structure (8) Financial Leverage Financial Planning (D) Investment Decision Explain the following functions of Stock Exchange : . () Providing liquidity and marketability to existing securities (i) Pricing of securities (iii) Safety of transaction "OR Differentiate between ‘Primary Market’ and ‘Secondary Market’ on "the basis of any three points. 3 @ [P.7.0.]parlours, especially in ‘rong market presence. 3 where her products failed to gain a st unde: To rstand the cause, she appointed a qualified marketing manager. The marketing manager discovered that there was no proper exchange of facts, ideas and views etc. between the incharge of Kagpur city and the “employees at different parlours at Kagpur. Vicky, who was the incharge ‘and responsible for overseeing all parlours in Kagpur, was unable to effectively foster a common understanding of the product among the employees. As a result, the employees did not grasp the key benefits and "features of the high class facial kits. In turn, the employees were not able to convince potential clients about the product’s value. (i) Identify the concept discussed in the above case. Gi) The concept identified in () above can be defined as a process having various elements. State first five elements of this process. Give the meaning of ‘Capital Market’. Differentiate between ‘Capital Market’ and ‘Money Market’ on the basis of : 3 () Participants Gi) Instruments OR State any three Regulatory functions’ of Securities and Exchange 3 Board of India. © [P.T.0.]a | Aman, 4 young graduate was living awa: had problems in cooking and heating _ microwave oven for the same, He went ti and compared various microwave oven b: compared features, 'y from home in another city, He food. He decided to purchase a ‘0 the market, visited many shops rands available in the market. He " Price, after-sale-service and customer reviews etc. to make an informed choice as per his needs. "After selecting the oven, he checked that it should have an ISI mark. This gave him confidence about the safety, standards and quality of the oven. _ After reaching home he followed the manufacturer's instructions for safe _ installation and use of microwave oven. This helped him in avoiding any risk associated with the usage of microwave oven. By doing all this Aman kept in mind various responsibilities while purchasing and using the microwave oven. Still he left some of the responsibilities that were not fulfilled by him. State any three such responsibilities, (a) Explain the following principles of management given by Fayol : 4 @ Division of work (i) Authority and Responsibility OR Explain the following points of significance of principles of management : : 4 - @ Providing managers with useful insights into cea ‘ i (i) Optimum utilization of resources and effective administration. (a) Explain the following features of co-ordination : 4 @) Co-ordination integrates group efforts. Gi) Co-ordination is the responsibility of all managers. oR Explain the following features of management : A @ Management is a goal-oriented process. (i) Management js a continuous process. é e [P.1.0.]na) ——___—— 7, Nisha had given some old dresses of her own to her house-helper Beenu. After a few days, Nisha was happily surprised when she " Beenu wearing one of the dresses beautifully refurbished. On enquiry, Beenu told Nisha that this was done by her daughter who had __ just completed her Class 12th studies. Beenu also told Nisha that she was : i: little concerned as her daughter did not want to study further. Nisha _ was very much impressed by the creativity of Beenu’s daughter, so she ‘decided to setup a small business for her. Nisha bought 15 sewing “machines and appointed 16 girls to refurbish the old dresses. Nisha also arranged old dresses from various sources and employed a person who _ will sell these dresses at a very low cost for the one’s who could not purchase news dresses due to their low income. “Nisha divided the girls in three equal groups, each having five sewing "machines. Each group was given a target of refurbishing 150 old dresses a fortnight with a cost of Rs. 30 per dress. a fortnight, Nisha who was supervising this business with Beenu was informed that Group I was able to meet the target by refurbishing 150 old dresses at a cost of Rs. 30 per dress. Group II was able to refurbish 150 old could refurbish only 140 0 Identify the concepts of management discus: giving reason in support of your answer. dresses at a cost of Rs, 36 per dress, whereas Group IIT d dresses but at a cost of Rs. 27 per dress. sed above for each of the three groups A) Give meaning of the concepts identified in () above and state which is important for the managem one 1 e : [P.7.0.] ent and why ?that they act as a guide for deciding what in which direction, ; Her well laid plans will serve a8 a basis for coordinating the activities and efforts of teachers teaching different subjects to these students. It helps - the teachers in bringing clarity of thought and action to their work. Identify and explain the two points of importance of management highlighted in the above para. action should be taken and i ‘Planning’ function of Going to gym and following a protein diet has become a popular trend these days. However, with the busy work culture, many people, especially the youth struggle to find time for weight loss programmes. Anika was working in a multi-national company, wanted to join a gym for weight loss but could not find time. There is no good gym near her house. One day, Anika was walking out of the office during lunch time and saw ‘an attractive poster of a gym which was near her house. Anika was curious to enquire about their weight loss programme. Next day, when he went to the gym, she was surprised to know about various schemes offered by the gym. They were not only offering 50% discount on the fee of weight loss programme, but were also providing free coach facility and ree protein diet for the customer. But these offers were valid only for 10 s. Attracted by these schemes Anika immediately submitted the fee ind joined the gym. Identify and give the meaning of the element of marketing-mix discussed above. ‘The element of marketing-mix identified in (i) above includes various tools of communication. Identify and explain the tools highlighted in _ the above para. : i @ [P.7.0.]rr increasing day-by-day, People Panies have to work till night very often food. Ta working in multi-national com, and they are reluctant to cook ‘Amit and Bijoy started became famous because followed by them. king advantage of this opportunity, Langar’, a take away food business. The food of its good quality and standards of hygiene Over the years, the business became very profitable. They decided to expand the business by opening more branches in different cities. To [ensure consistent food quality at all branches and to maintain the hygiene quality they planned to import machines with advanced technology. The cost of each machine was Rs. 12 crores. They knew that this decision has to be taken very carefully, as it involves a huge cost and that the decision, once taken is irreversible, @ (i) Explain any two factors affecting the decision identified in (i) above. Identify and state the financial decision discussed in the above para. Explain the following steps in the process of selection : @ Preliminary Screening (i) Selection Tests (ii) Employment Interview (iv) Reference and Background Checks OR Explain the following non-financial incentives : @ Status (ii) Organisational climate (ii) Job Enrichment (iv) Employee participation @ [P.1.0.]