NAME: CHONG ZHE CHERN

Email: [email protected]
Mobile / Whatsapp : +60143233070

WORK EXPERIENCE

Foodpanda Malaysia Apr 2021 - Jan 2025

Foodpanda Food Deliverer

● Proficiently received and processed food orders from customers, ensuring accuracy
and timeliness in order handling.
● Safely and punctually delivered food orders to customers, maintaining a high level of
professionalism and customer service throughout the delivery process.
● Collaborated with vendors to verify order completeness and accuracy, ensuring that
customers received the correct items. Provided customers with accurate information
regarding their orders.
● Effectively addressed customer inquiries, concerns, and feedback, demonstrating
strong communication and problem-solving skills to ensure customer satisfaction.
● Engaged with management to discuss and resolve any challenges or issues
encountered during the delivery process, contributing to the improvement of overall
service quality.

Home Tutor Jun 2017 - Mar 2021

Freelance Tutor
 ● Provided private tutoring services to students in English and Bahasa Malaysia
languages, focusing on language proficiency and skill development.
● Conducted personalized lessons to improve students' writing skills, enhancing their
ability to express ideas coherently and effectively.
● Facilitated lessons to enhance students' communication skills, fostering confidence in
verbal expression and interpersonal interactions.
● Successfully helped students achieve notable improvements in their language skills,
as demonstrated by higher grades and increased confidence in language usage.
● Designed customized lesson plans tailored to each student's learning style, resulting in
more engaging and effective tutoring sessions.
● Received positive feedback from students and parents for creating a comfortable and
productive learning environment that supported academic growth.

Care Giving Mar 2014 - May 2017

Care Giver to my Grandmother
Being a caregiver to my sick Grandmother who took care of me since I was little.
Online Gaming ( Malaysia ESports Federation) Jan 2012-Feb 2014
Cuatomer Support Executive

● Responded to a diverse range of customer inquiries regarding online gaming, offering timely
and comprehensive solutions while maintaining a high level of customer satisfaction.
● Skillfully managed customer deposit transactions, ensuring accurate processing, and effectively
liaised with the payment team for seamless and efficient payment handling. ( Point Purchase
MOL)
● Regularly informed customers about enticing company promotions, ensuring they were well-
informed and engaged with the latest offerings and opportunities.
● Demonstrated exceptional customer service skills, consistently receiving positive feedback
from customers for effective issue resolution and support.
● Stayed current with company promotions, ensuring accurate and engaging communication with
customers, leading to increased participation.

Hotel Bintang Jan 2009 - Dec 2011

Hotel Supervisor

● Efficiently managed the check-in and check-out process for guests, ensuring a smooth and
welcoming experience from arrival to departure.
● Attended to guest inquiries, providing prompt and accurate information about hotel amenities,
services, and local attractions, enhancing overall guest satisfaction.
● Professionally managed incoming calls, addressing guest requests, inquiries, and reservations
in a courteous and helpful manner.
● Skillfully managed guest reservations, coordinating room assignments, special requests, and
ensuring accurate booking information.
● Demonstrated exceptional customer service skills, consistently receiving positive feedback
from guests for attentive and personalized assistance.
 ● Streamlined the check-in and check-out process, reducing wait times and enhancing guest
satisfaction during peak periods.
● Developed effective communication strategies for managing guest inquiries and reservations,
resulting in improved guest experience and reduced miscommunication.

Asia Teguh Jan 2006 - Dec 2008

Clerk

● Proficiently handled incoming calls, providing courteous and informative assistance to callers
while maintaining a high level of professionalism.
● Skillfully transferred calls to the relevant departments, ensuring seamless communication and
efficient resolution of inquiries.
● Managed email communications by promptly attending to emails and forwarding them to the
appropriate departments for further action.
● Provided support to the Purchasing Officer by assisting with stock counts and inventory
management, contributing to accurate record-keeping.
● Established a reputation for excellent call handling, receiving positive feedback from callers for
attentive and helpful assistance.
● Streamlined the call transfer process, reducing wait times and ensuring that inquiries were
directed to the appropriate departments efficiently.
● Maintained organized email correspondence, enhancing communication flow within the
organization.
● Contributed to maintaining accurate stock records by assisting in stock counts and inventory
management.

Hotel Bahura Jan 2003 - Dec 2005

Front Desk Receptionist

● Professionally handled incoming calls, addressing guest inquiries, reservations, and requests,
ensuring exceptional customer service over the phone.
● Managed the smooth and efficient check-in and check-out process for guests, ensuring a
positive first and last impression of their stay.
● Attended to guest inquiries with a friendly and helpful approach, providing accurate
information about hotel amenities, services, and local attractions.
● Skillfully managed guest reservations and bookings, ensuring accurate details and room
assignments, contributing to a seamless guest experience.
● Maintained a welcoming and professional demeanor at the front desk, creating a positive
impression for all guests and visitors.
● Received commendations from both guests and management for exceptional guest service and
efficient handling of reservations and inquiries.
 ● Contributed to reducing check-in and check-out times through streamlined processes,
enhancing guest satisfaction.

Setiakawan Sekuriti Jan 2002 - Dec 2002

Security Guard

● Conducted regular rounds to ensure the security of the neighborhood, performing thorough
checks of premises, perimeters, and entry points to deter unauthorized access.
● Generated timely and accurate reports every two hours, documenting observations, incidents,
and actions taken during patrols, maintaining comprehensive records for reference.
● Ensured a safe environment within the neighborhood or housing area, monitoring activities and
responding to any potential security threats or emergencies.
● Demonstrated dedication to maintaining a secure environment, consistently executing thorough
patrols and effectively deterring security breaches.
● Maintained a consistent reporting routine, providing up-to-date information for analysis and
decision-making.
● Collaborated with residents and local authorities to address safety concerns, contributing to
enhanced community security and trust.

FREELANCE EXPERIENCE

Hired IT Sep 2023 - Present

IT & Non-IT Recruiter

● Collaborate closely with hiring managers to gain insights into technical roles, skill prerequisites,
and team dynamics, facilitating a deep understanding of recruitment needs.
● Source, screen, and evaluate potential candidates from diverse channels such as LinkedIn, job
boards, referrals, and networking events, ensuring a robust candidate pipeline.

● Develop and maintain a strong talent pipeline, ensuring a ready pool of qualified candidates for
both current and future technical positions.
● Maintain awareness of industry trends and best practices in technical recruitment,
implementing continuous improvements to enhance the efficiency and effectiveness of the
recruitment process.

EDUCATION

Bachelor's Degree in Psychology 2021

Open University Malaysia
● Currently deferred with a status of 70% completion.

SMJK Chung Hwa Wei Sin 2001

SPM

SKILLS

• Active /Thereupeutic Listening • Communication • Researching • Typing

• Social Media Savvy • Empathetic Spirit • Engaging • Teaching • Customer Service
• Problem-Solving • Calm Under Crisis • Technical Knowledge • Patience
• Time Management • Organisational • Adaptability • Email • Resourcefulness

LANGUAGES

● English: Native Speaker

● Malay: Native Speaker
● Mandarin : Ability to converse at a Fair Level/ Unable to Read &Write

Willing to relocate: Yes

Permanent Night Shift : Yes
Rotational Shift: Yes

Additional Note : I am actively looking for a job as Customer Service Agent / Live Chat Agent/ Email
Support/ Social Media / Customer Support Agent/ Guest Service Agent / Customer Specialist /
Customer Happiness & Open to any kind of Job Opening that fits my profile.

I have keen interest to deal with people, interact, communicate, engage .

I am keen to learn the skills of Persuasion/ Negotiation / Crisis Intervention/ Problematic & Difficult
People/ Working under pressure / Decision Making/ Problem Solving/ Analytical Mind Skills /
Learning Method & Critical Thinking/ Human Behavior