Proposal Hotel Revenue Management Services – Standard Version

for: RM / OTAM /OTL / CM

Ref.#: BM PDY 2024–2025 SEP Date: 27-SEP-2024
Company Name & #123, 4th cross street, Reddiarpalayam, Puducherry, 600005
Address:
#of Prev.
Property Name: Type: HOTEL
Rooms: Operator
Address:
City: State: Pin-code: Country: Phone:

Contact Details: NAME Contact # E-Mail Id

Managing Director
General Manager
Front Office
Manager
Point of Contact

Dear Mr /MRS

Subject : Revenue Management Service Proposal for BookingsMaker.com

for the Property Mentioned Above

Ref : Your discussions with Mr.ABC on

Sales Head Lead by Proposal by
Arunkumar

# Name Designation Contact # E-Mail ID

01. Mr. Arunkumar Managing Director 72000-39462 [email protected]

02. Mr. Banuchandar COO - Product & Sales 72000-69462 [email protected]

Based on our discussions, we are pleased to submit our proposal for the aforementioned
property. We trust that our proposal meets all your requirements and expectations. We
appreciate your consideration and look forward to receiving your valuable order. Should you
need any further clarifications, please feel free to contact the following individuals.

Cordially Yours,

For BM Accommodation
V. Arun Kumar Managing
Partner
Encl: Software cum Service
Proposal
Hotel Business Card Hotel Seal & Signature

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
 Table Of Contents
S. Pag
Topic Name
No. e#
01 BookingsMaker.com – Proposal 1
02 BookingsMaker.com – Table of Contents 2
03 BookingsMaker.com – Company Profile 3
04 BookingsMaker.com – Mission OTA page 3
05 BookingsMaker.com – Policy on Revenue Management 3
06 BookingsMaker.com – Lead Time for Revenue Generation 4
BookingsMaker.com – Product Implementation and Training
07 5
Schedule
08 BookingsMaker.com – Scope, Delivery and Commercials 5
09 BookingsMaker.com – Commercials 6
10 BookingsMaker.com – Payment Schedule 6
11 Terms and Conditions 7
12 Specific Terms and Conditions 7
13 Contract/Cancellation Period 7
14 Rejection Theory – Important to Focus 8
15 Payment To Hotel 8
16 Support Standards 8
Level 1 :Telephonic Support 8
Level 2 :E-mail Support 8
Level 3 :Remote Login Support 9
Level 4 :WhatsApp Support 9
17 BookingsMaker.com – Salient Features-Few of Operational points 9
18 BookingsMaker.com – Operational Needs/Check-List 10
19 Order of Acceptance 10

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
BookingsMaker.com – Company Profile:.
Our founder and CEO have been in the hospitality industry since 2001. With
nearly two decades of experience, we understand the challenges faced by hoteliers
and, most importantly, how to overcome them.

This led to the establishment of Bookingsmaker.com in 2011. Since our

inception, we have been fully dedicated to the hospitality industry, providing solutions
for hotel back-end operations, room sales and support, as well as operational support
for revenue management and optimization through essential hospitality products and
services.

We specialize in enhancing hotel profitability through innovative revenue

management strategies. Our extensive experience in revenue management and
distribution within the hospitality and travel & tourism industries enables our team of
hotel yield consulting experts to help your hotel uncover hidden revenue potential,
thereby improving your bottom line.

An experienced Bookingsmaker.com Revenue Management consultant will

integrate into your hotel management structure and function as a member of your
team, assuming the responsibilities and duties of revenue management and business
development.

Implementing our best practices, proven techniques, and the latest

developments in travel distribution, we will optimize and enhance the financial
performance of your hotel. Our goal is to help you excel and position your hotel as a
leader in the local market.

BookingsMaker.com – Mission OTA page:.

Our goal is to list every hotel in the country on our platform, regardless of the
size of the city or the hotel, ensuring 100% pan-India coverage and delivering optimal
results for our connected clients. This initiative is for bookingsmaker.com, an online
travel agency (OTA), and we offer our services to hoteliers with a very nominal
transaction acquisition cost (TAC).

BookingsMaker.com – Policy on Revenue Management:.

We connect only 10% of hotels in a particular city to the total available options.
For example, if there are 100 hotels available in a given location, we can connect only
10 hotels for revenue management.

This policy applies to Tier 1 cities based on their location. To achieve optimal
results, we are implementing this strategy.

Once a city is closed, we will not connect any new hotels. We can only add
another hotel from that location if any clients discontinue their partnership with us. We
only accept hotels with a minimum inventory of 10 rooms.

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
BookingsMaker.com–Lead Time for Revenue Generation:.

The lead time may vary depending on the condition and previous stage of the
property.

In general, we require 90 working days (approximately 3 months) to increase

your current online revenue by a minimum of 25% based on your initial commitment.
This timeline begins from the date we receive all necessary documents, the No
Objection Certificate (NOC), and payment of integration charges.

First 30 working days: We will make the property live on all major Online Travel
Agencies (OTAs). Following this, we will conduct a 30-day
testing period for the CM and BE products. Additionally, we
will initiate a training process. According to be documents
provide by clients Live OTA covers with Differ

A welcome email will be sent, which will include our points of

contact. A dedicated account manager will also be assigned
to you and will reach out via email. Connecting with (BE), (CM),
and API integration testing, among others.

Second 30 working days:

The implementation of content, ranking, promotions, and
reputation management will be addressed, and training will
be handed over to the front office team along with a welcome
email and a dedicated account manager.

Third 30 Working Days: Please do not anticipate revenue growth from our side at
this time, as we need to complete integrations, launch your services,
enhance rankings, and undertake other essential steps that
will contribute to revenue improvement.

We analyze market competitors and enhance promotions for each Online Travel
Agency (OTA) to ensure a 25% increase in initial commitments, which will involve
significant backend work that will be invoiced accordingly. Starting in the fourth month,
we can observe a constant increase in revenue.

Please note that during the first and second months, you should not expect
revenue growth, as this period is dedicated to implementation.

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
BookingsMaker.com – Product Implementation and Training Schedule:.
Our team will work closely with the hotelier's point of contact to gather the
necessary information in a timely manner. We can guarantee the task duration as
outlined below. If there are delays from either party, the duration will be extended
accordingly.

Task
Phase Duration
Task Name TaskDescription
# in Days
(Approx.)
Order Received Date, Collection of Documents and Photos,
1 Initial Activity 1
Payment Confirmation with Invoice /Acknowledgment Note.
Welcome Mail, Property Presence on online Analysis, Internal
Analysis for
2 4 Review based on Analysis, Analysis – OTA Cleanup & Adding
Implementation
Addnl. OTA’s
Kick Start for
Detailed Email about the Analysis and Action Plan, Cleanup and
3 Implementation 16
Additions of OTA’s
& Integrations
Product Channel Manager Configuration to the Property, Mapping OTA’s
4 6
Delivery to the Channel Manager, Delivery Email for CM with Credentials
Online Training to the Property Users for Channel Manager,
5 Training 1
Booking.com and Bookingsmaker.com
Assigning Account Manager for Property, Send an Officiale mail
6 Handover 2
to client about Account Manager& KRA

We request the hotelier to support our team in implementing and delivering according to the
schedule outlined above.

BookingsMaker.com–Scope, Delivery and Commercials:.

A comprehensive understanding of your hotel or resort's reservation and revenue
management optimization requirements grounds the scope of our services.

Product/Services Recommendations
 Property Listing on BookingsMaker.com OTA
Property Listing
 Property listing across all domestic and international portals.
 Online Booking through Hotel Website
Internet Booking
 Payment Gateway Integration
Engine
 Voucher Generation
 OTA Clean-up (if applicable) / Additional OTA Integration (if
applicable)
Channel Manager
 Integrating all OTA into Channel Manager /Configuration and
Testing
Live on IBE/CM  Training and Credentials for the Client
Service – Revenue  Revenue Management/ Review Management
Management Areas  Ranking, Content, Promotions, etc.,
Lite PMS(Optional)  Front Office –Reservation, Check-in, Check-out and Billing
Bookings Maker will deliver the products and services and initiate the process within 30 days
from the date of confirmation and the receipt of the initial or advance payment.

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
BookingsMaker.com –Commercials:.
Property On Going Monthly CM Service
S. #of Seal and Signature for the Acceptance
Name and One Time Charges Charges
No Rooms
Location

₹3,500.00 + Tax
₹3500.00 + TAX, ₹7,670.00
₹4,130.00
1. REFERABOVE (including tax)- Revenue
(including tax) One
Management services
time charge

Special Offer:
 The invoice period begins in October 2024.
 Payment will commence in October 2024 and will be due before the 7th
working day of each month thereafter.
 Minimum billing charges of ₹1,500.00 + GST will be incurred in the event of
no bookings.

BookingsMaker.com–Payment Schedule:.
The payment schedule is as follows:
One time charges:
 This is for the CM, BE, and OTA integration related to the BookingsMaker.com group fee.
The operation will commence once the payment is received; this day will be considered
the signed day with BookingsMaker.com. (Note: The operation commencement date is
determined by the date of payment receipt, not earlier.)
 All product payments are made annually/Monthly, while all service payments are made
monthly.
 All payments for products and services from BookingsMaker.com must be made through
RTGS, NEFT, fund transfer, or UPI Transfer using the account details provided below.
 Please note Please be advised that if you make a UPI payment or account transfer to any of our
staff members or unknown individuals, the management of BookingsMaker.com will not be held
responsible for those transactions.

Please utilize the QR Scanner (G-pay Name: BM Accommodation Pvt, Ltd.) for Google Pay or
Phonepe. Once the payment has been successful, kindly provide us the Payment Reference
information to the email address below. This will enable us to begin the process as soon as
possible.
Email Id: [email protected]

Account Name: BM ACCOMMODATION PVT LTD

Account Number: 6233 0503 7063
Bank Name : ICICI BANK Ltd.,
Branch Name: IG Square, Pondicherry
IFSC Code: ICIC0006233

Note – Even for the monthly subscription scan pay via this same mode too as per your
convenient. We can only proceed with reconnection after receiving proof of payment.

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
 Terms and Conditions
 Our team will install, configure and train the client’s staff on use of the software
 We treat all data passed to Bookingsmaker.com team as confidential and maintain the
confidentiality
 The Reservation Manager or member of your team should be assigned as a single-point
contact /coordinator to interact with us for any support we may require and to address any
issues.
 Any dispute arising from this proposal shall be resolved within the jurisdiction of the courts
of Pondicherry Union territory only.
 At any point, if property is left with us after the settlement of pending invoices, we will
send a final handover email from our end. No further support can be provided from our
side in the future.
 In Booking.com, Expedia, Go-MMT OTA’s if the hotelier opt for Pay at hotel option, then the
hotel management is responsible for paying all commissions on time. If any overdue
occurs, then Bookings maker will not be responsible. It's important to collect all payments
at the hotel without fail. We may not be accountable for collecting them.
 Payment from AGODA platform will be released by us after 30-45 working days from the
date of checkout.
 Payment from Expedia will be released from our end manually after check out.(Weekly
once)

Specific Terms and Conditions

 Kindly note that any presumed or assumed losses and/or cancellations incurred by your Hotel upon
cessation of service by BookingsMaker.com due to non-payment of BookingsMaker.com fees is not
the responsibility of BookingsMaker.com

 Reconnection fees may apply to clients who have been disconnected, and only those with
outstanding payments cleared will be eligible for reconnection.

 Strictly no delays on the monthly payment- Since we have to pay for our vendors and subscription
payments, promotions expenses on time to run smoother.

 Payment has to be made on time. After 30days, intimation and remainders will be sent thrice and
finally the operations will be stopped with an email. The client has to speak to the sales head for
further action

 PLEASE NOTE TDS NOT APPLICABLE FOR REVENUE MANAGEMENT SERVICE, SINCE WE ARE
PROVIDING Software and service it’s not a commission payment. For Bookingsmaker.com site
bookings only TDS Applicable (If managed by other rev. management company or management we
may take 4 to 5 months to bring extra revenue.)

 Payment Adjustments- (If more than 2 months not paid we may have rights to adjust from our
bookingsmaker.com bookings payable to hotel Amount)

 Once paid, integrations whether through a one-time payment or a monthly subscription are non-
refundable and non-adjustable.

Contract /Cancellation Period

Before commencing any legal contracts, we establish a mutually agreed-upon proposal that both
parties sign. Should you wish to terminate the agreement, please provide us with at least 30 days' notice

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
via E-mail. Your cancellation confirmation email will be considered as consent to halt work. Once any
outstanding balances owed to Bookingsmaker.com are cleared, you will receive all necessary information.

Rejection theory – Important to focus:

Causes:
 Loosing of ranking
 There might be a chance of the property being removed/deactivated by the OTA.
 Re-activation required
 Loosing of Future bookings and its Revenue
 Will affect the BookingsMaker commitment of–25% increase
Payment to Hotel
 All online booking payments will be credited directly to your current account; no payment
whatsoever is routed through the BookingsMaker.com account. Not only do we help increase
your revenue, but we also follow up with your team to settle OTA pending payments.
 BookingsMaker.com will charge the commercial mentioned on the 6th Page as per the
proposal every month, the same needs to be paid within the 7th of every month, along with
a detailed booking statement of the previous month's reservation details with ARR and OTA
split will be provide
 All Pay-at-Hotel (PAH) booking commissions must be paid directly by your hotel to the
relevant agents or portals using NEFT or RTGS only. Note that most online travel agencies
(OTAs) will deduct their PAH payables from your future payables.
 Commission Invoice from Booking.com must be settled directly with them. We can assist you
in updating your NOSHOWS if you send us the details by email or through our dedicated
Account Managers who are assigned to help you with NOSHOW support.

Support Standards:
BookingsMaker.com extends support to all its clients on all days (24/7 x 365 days)

Level 1: Telephonic Support:

 After completing the integration process, we will share a welcome E-mail along with the live team
contact details. They will be our point of contact for 30 days. After training, we will allocate a dedicated
account manager and share email copies of all our operations department support contact details. We
recommend placing this sheet in your front office.
 Minor problems are handled telephonically
 Clients can reach our dedicated Technical Team or operation team Support at the following mobile
numbers: +91 72000 39462, +91 72000 69462, +91 72000 19462, +91 95141 49462
 You can call the number above whenever you have any doubts and get them clarified over the phone.
 We have a ticket-raising feature, and the same dashboard will be provided to hoteliers to check the
status of issues. You can also find the list of requested service messages for your reference.

Level 2: Email Support

 Dedicated Account manager will be allocated post completion of LIVE
 Clients are encouraged to send us details of issues/problems at the email addresses
mentioned below.
[email protected], [email protected], [email protected]

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
  We will respond with solutions to address your issues/problems.

Level 3. Remote Login Support

 We will be able to remotely login to your Server / system for solving the Issues / Problems

Level 4. WhatsApp support available

 Will do the WhatsApp support(During Business Hours, Limited services*)

BookingsMaker.com – Salient Features – Few of Operational points:

Point 1: General Scope for Hotel Back End Reservation and Room Sales Support:
Promotional activities of a property through various methodologies to enhance reservations and
room nights to increase

 Handling Front Office Reservations (B2B & B2C), Corporate, and Group bookings

 Managing all OTA, content updates, and core review improvements, etc.

 Extranet Management - Reservation and Sold-out Updates

 Issues and solutions on reservations and property development points discussed with MD

 Once an OTA activates PLB/VDI (platform linked bonus), Bookings-Maker.com will notify
the hotel about the activation. If the hotel is interested, Bookings-Maker.com will inform
the OTA of the hotel’s consent to participate in PLB promotions. The inventory cost of PLB
will be covered by the hotel.
Point 2: Our Core Strategies to Improve Hotel/Resort Revenue

a) Inventory Management
b) Ranking, Offers, and Promotions
 OTA rank improvement
 Daily extranet access for rank enhancements
 Offering PLB, etc., and managing promotions

c) Weekly content updates

d) Issues and Solutions
 Rate parity view and matching management

e) Payment Support (Special Action)

 Outstanding payment follow-ups
 Timely follow-ups on Booking.com invoice payments to enhance ranking

f) Review Management
 Timely responses to reviews on all portals

g) Other Specific Supports

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
 h) Sold-out support via phone with our support team
i) No-show updates for Pay @ Hotel bookings to prevent commission deductions
j) Google map corrections and GPS enabling and tracking content
 Trip Advisor link sharing to enhance guest checkout and improve our revenue
OTA’s follow-ups for GST, input, and invoice issues.
 We can also assist you with resolving and updating other online related.

Bookings-Maker.com – Operational Needs/Check-List:

The following documents must be submitted during sign-up or within 5 days after sign-up,
without delay.

Note: All discounts and associated costs will be borne by the hotel.

Order of Acceptance.
By signing below, both parties agree to adhere to and support each other in accordance with the
terms set out in the agreement above.


Documents And Prop's Chick List (put tick mark in side)

Property Logo
Property MD, GM and OM Business Cards (Total 3 cards)
Property Address / Pamphlet or Brochure
List of Room Types and Hotel’s Best Features
High-Quality Images of the Property – 7 images for each room type and other facilities
(minimum 30 high-resolution photos)
Terms & Conditions – to be uploaded on all OUT platforms
Cancellation & Refund Policies – to be uploaded on all OUT platforms
Tariff Card – Hotel will sign a TYPE (Third Party NOC) in favor of Bookings-Maker.com. We
will retain full rights to Block/Match/Reduce/Increase rates in all PTAs.
Cancelled Bank cheque of your current account
PAN Card, GST certificate, Accommodation license, EB Bill
System with Internet connectivity (broadband / Wi-Fi) with the following browsers: Google
Chrome
FTP access details (URL, Username, and Password) from your website developer for
access to BE (SITE-DIRECT BOOKING ENGINE) implementation
PLB/VDI and other internal offers will be activated from BookingsMaker.com end along
with obtaining written approval in accordance with this proposal. These promotions help
increase your revenue.

For BM Accommodation

(Seal and Sign)

Authorized Signatory

…………………………….
Arunkumar V
Managing Partner

Reg. Office: #19, 1st Floor, Victoria Nagar Extension, Reddiarpalayam, Pondicherry–605 009,
South India.
Corp. Office: No. Urban stay apartments, Vettukazhani, kuduvancherry, Chennai - 603202
UAE Business Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE