PowerStore SolVe Generator
Version: 1.0.2.77 Generated on July 30 2024 03:13 AM
Topic
Customer-Replacement/Field-Replacement Procedures
Selections
Customer-replacement/Field-Replacement Procedures: Part replacements for base enclosure (X000T
and X200T series)
Base Enclosure service procedures: Replace a Faulted Drive
Serial Number(s) or Service Tag(s): ABCd123
If you find any errors in this procedure or have comments regarding this application, send
email to [email protected]
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Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3
Notes, cautions, and warnings................................................................................................4
Safety precautions for handling replaceable units ..................................................................4
Handling replaceable units ......................................................................................................................4
Avoid electrostatic discharge (ESD) damage ..........................................................................................4
Emergency procedures (without an electrostatic discharge kit) ..............................................................4
Hardware acclimation times.....................................................................................................................5
Remove, install, or store replaceable units..............................................................................................6
Unpack a part ..........................................................................................................................................6
Replace a faulted drive in the base enclosure.........................................................................................6
Identify a faulted drive from PowerStore Manager ..................................................................................6
Remove a faulted 2.5" drive ....................................................................................................................7
Install a 2.5" drive ....................................................................................................................................8
Verify the operation of a replacement drive .............................................................................................9
Return a faulted part ..............................................................................................................................10
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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.
Read, understand, and perform these tasks
1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.
Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity
000191410: **New** The D@RE encryption keys may be lost on systems running 2.0.0 if a disk is
inserted into an array after the initial installation.
If you are on 2.0.0 code and are replacing a drive, do not proceed, contact support for
assistance. Releases below 2.0.0 are not impacted.
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Safety precautions for handling replaceable units
Review these safety considerations before replacing any parts to avoid damage to your system.
Handling replaceable units
This section describes the precautions that you must take and the general procedures that you must
follow when removing, installing, and storing any replaceable unit.
Avoid electrostatic discharge (ESD) damage
When replacing or installing hardware units, you can inadvertently damage the sensitive electronic
circuits in the equipment by simply touching them.
Electrostatic charge that has accumulated on your body discharges through the circuits. If the air in the
work area is very dry, run a humidifier in the work area to help decrease the risk of ESD damage.
Follow these procedures to prevent equipment damage:
• Provide enough room to work on the equipment.
• Clear the work site of any unnecessary materials or materials that naturally build up electrostatic
charge, such as foam packaging, foam cups, cellophane wrappers, and similar items.
• Do not remove replacement or upgrade units from their antistatic packaging until you are ready
to install them.
• Before you begin service, gather the ESD kit and all other materials you need.
• Once servicing begins, avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
• Use ESD anti-static gloves or an ESD wristband (with strap). If using an ESD wristband with a
strap:
o Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet or
rack or enclosure.
o Wrap the ESD wristband around your wrist with the metal button against your skin.
o If a tester is available, test the wristband.
• If an emergency arises and the ESD kit is not available, follow the procedures in Emergency
Procedures (without an ESD kit).
Emergency procedures (without an electrostatic discharge kit)
In an emergency when an electrostatic discharge (ESD) kit is not available, use the following precautions
to reduce the possibility of an electrostatic discharge. Ensure that your body and the subassembly are at
the same electrostatic potential.
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NOTE: These precautions are not a substitute for the use of an ESD kit. Follow them only in an
emergency.
• Before touching any unit, touch a bare (unpainted) metal surface of the cabinet, rack, or
enclosure.
• Before removing any unit from its anti-static bag, place one hand firmly on a bare metal surface
of the cabinet, rack or enclosure, and simultaneously, pick up the unit while it is still sealed in the
anti-static bag. Simultaneously, do not move around the room or touch other furnishings,
personnel, or surfaces until you have installed the unit.
• When you remove a unit from the anti-static bag, avoid touching any electronic components and
circuits on it.
• If you must move around the room or touch other surfaces before installing a unit, first place the
unit back in the anti-static bag. When you are ready again to install the unit, repeat these
procedures.
Hardware acclimation times
Units must acclimate to the operating environment before applying power. This requires the unpackaged
system or component to reside in the operating environment for up to 16 hours in order to thermally
stabilize and prevent condensation.
Table 1. Hardware acclimation times Hardware acclimation times
Transit/storage environment Operating environment temperature Acclimation time
Temperature Humidity -
Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour
68-72°F (20-22°C) 40-55% RH 40-55% RH
Cold Dry <86°F (30°C) 4 hours
<68°F (20°C) <30% RH
Cold Damp <86°F (30°C) 4 hours
<68°F (20°C) ≥30% RH
Hot Dry <86°F (30°C) 4 hours
>72°F (22°C) <30% RH
Hot Humid 30-45% RH <86°F (30°C) 4 hours
>72°F (22°C) Humid 45-60% RH <86°F (30°C) 8 hours
Humid ≥60% RH <86°F (30°C) 16 hours
Unknown <86°F (30°C) 16 hours
• If there are signs of condensation after the recommended acclimation time has passed, allow an
additional 8 hours to stabilize.
• Systems and components must not experience changes in temperature and humidity that are
likely to cause condensation to form on or in that system or component. Do not exceed the
shipping and storage temperature gradient of 45°F/hr (25°C/hr).
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Remove, install, or store replaceable units
Use the following precautions when removing, handling, or storing replaceable units:
CAUTION: Some replaceable units have most of their weight in the rear of the component. Ensure
that the back end of the replaceable unit is supported while installing or removing it. Dropping a
replaceable unit could result in personal injury or damage to the equipment.
NOTE: For a module that must be installed into a slot in an enclosure, examine the rear connectors
on the module for any damage before attempting its installation.
CAUTION: A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.
• Do not remove a faulted replaceable unit until you have the replacement available.
• When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD anti-static
gloves or an ESD wristband with a strap.
• Avoid touching any exposed electronic components and circuits on the replaceable unit.
• Never use excessive force to remove or install a replaceable unit. Take time to read the
instructions carefully.
• Store a replaceable unit in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you need to
return the replaceable unit.
• Replaceable units must acclimate to the operating environment before applying power. This
requires the unpackaged component to reside in the operating environment for up to 16 hours in
order to thermally stabilize and prevent condensation. Ensure that the replaceable unit has
thermally stabilized to the operating environment.
• Front bezels should always be attached to ensure EMI compliance. Ensure that you reattach the
bezel after replacing a component.
• Each I/O module or drive slot should contain a component or filler panel to ensure proper air flow
throughout the system.
Unpack a part
Use these best practices to unpack a part.
Steps
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are
installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the faulted part.
Replace a faulted drive in the base enclosure
Take the following actions to remove a faulted drive and install the replacement drive into the base
enclosure.
Identify a faulted drive from PowerStore Manager
Before you replace a drive, ensure that you have identified its location within the system. Using
PowerStore Manager, you can identify and locate a faulted drive.
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Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance that includes the drive that you need to replace.
3. On the Components card, under Drives, expand BaseEnclosure and select the faulted drive.
Faulted parts appear in red in the image of the system, and report a status of Faulted in the
State field.
4. Click Blink LED.
The amber fault light on the drive starts blinking.
Remove a faulted 2.5" drive
Steps
1. Check PowerStore Manager to ensure that it is not displaying an event banner indicating that
drives should not be removed.
2. Locate the drive with the blinking amber LED fault light.
3. If you are removing an NVMe NVRAM drive, push the latch cover up.
Figure 1. Pushing up the drive latch cover
4. Push down the orange button to release the latch.
5. Remove the drive from the slot.
Figure 2. Removing a 2.5" drive
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6. Place the drive on a static-free surface.
Install a 2.5" drive
About this task
NOTE: When installing multiple new drives, install them all at the same time so the system can
determine the best RAID width. Pause for ten seconds between installing each drive, but do not
wait more than two minutes.
NOTE: NVMe SSD and NVMe SCM drives must be installed from left-to-right starting with the first
available slot.
NOTE: NVMe NVRAM drives are used for system caching and can only be installed in the last four
slots (21 through 24) of the base enclosure. In configurations that only use two NVMe NVRAM
drives, slots 21 and 22 should remain empty. The system will allow you to install drives in slots 21
and 22, but doing so will make future upgrades to systems with four NVMe NVRAM drives more
difficult. If there are drives in slots 21 and 22, you will need to migrate the data from the drives so
they can be removed and replaced with NVRAM drives.
Steps
1. Align the drive with the guides in the slot.
2. With the latch fully opened, gently push the drive into the slot.
The latch begins to rotate downward when it meets the enclosure.
3. Push the orange button until the drive is fully seated in the slot.
4. Push the latch down until it locks into place.
Figure 1. Installing a 2.5" drive
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5. If you are installing an NVMe NVRAM drive, push the latch cover into place.
Figure 2. Pushing the latch cover into place
The activity light flashes to indicate that the spin-up sequence has begun.
Verify the operation of a replacement drive
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance where you replaced the drive.
3. On the Components card, under Drives, expand BaseEnclosure and select the drive.
The status of the replacement drive should read Healthy. If the status is still Faulted, wait a
few minutes and refresh PowerStore Manager. If the status does not change, ensure that the
drive is correctly seated, or contact your service provider.
4. Click Stop Blink LED.
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Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers,
return defective material within 10 business days. The materials required to return your defective part are
supplied with the good part shipment.
Steps
1. Package the faulted part in the shipping box that contained the replacement part.
2. Ship the failed part to your service provider as described in the instructions that were included
with the replacement part.
3. For more information about returning customer-replaceable parts:
a. Open PowerStore Manager.
b. Click Settings on the upper right of the screen.
c. Click General Support.
d. Under Drives, Power Supplies, and Other Parts, click Return Part.
e. If your screen does not show the Return Part link, contact your service provider for
instructions.
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