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36.T2528-Management of Operations

The document outlines the course 'Management of Operations' offered by Symbiosis International (Deemed University), detailing its objectives, recommended books, course outline, prerequisites, evaluation methods, and pedagogy. The course aims to introduce operations management and its strategic importance, focusing on value creation and customer satisfaction. It includes various topics such as operations strategy, process technology, quality control, and service operations management.

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dhruvang desai
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17 views3 pages

36.T2528-Management of Operations

The document outlines the course 'Management of Operations' offered by Symbiosis International (Deemed University), detailing its objectives, recommended books, course outline, prerequisites, evaluation methods, and pedagogy. The course aims to introduce operations management and its strategic importance, focusing on value creation and customer satisfaction. It includes various topics such as operations strategy, process technology, quality control, and service operations management.

Uploaded by

dhruvang desai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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SYMBIOSIS INTERNATIONAL (DEEMED UNIVERSITY)

(Established under section 3 of the UGC Act 1956)


Re - accredited by NAAC with ‘A’ Grade
Founder: Prof. Dr. S. B. Mujumdar, M.Sc.,Ph.D. (Awarded Padma Bhushan and Padma Shri by President of India)

Course Name : Management of Operations


Course Code : T2528
Faculty : Management
Course Credit : 2
Course Level : 4
Sub-Committee (Specialization) : Operations
Learning Objectives :
To introduce operations management and their linkages with other business functions
To understandthe strategic importance of operations management across various
sectors
To understand value creation & conversion processes towards customer satisfaction &
how to make it more effective
Books Book Author Publisher
Recommended :
Operations Management by Roberta Russell & Bernard Prentice Hall India,
Taylor 4th Edition
Operations Management by Normon Gaiter, Greg Cengage learning
Frazier
Operations Management for Competitive by Chase, Jacobs & Aquilano Tata McGraw Hill.
Advantage
Operations Management: Strategy and by Krajewski Lee J. & Ritzman Pearson Education
Analysis Larry P Asia / 2002
Principles of Operations Management by Heizer Jay& Render Barry Prentice Hall.
Production & Operations Management Marlin K. Starr Cengage learning
Purchasing & Supply Management by Donald Dobler & David
Bust.
Service Management Operations, by James A.Fitzsimmons &
Strategy, Information Technology Mona J.Fitzsimmons.
Toyota Production System Taaichi Ohno
Course Outline : Contact
Actual
Sr. Hours
Topic Teaching
No. Equivale
Hours
nce
1 Introduction 2 0
History of Operations Management
Operations Organization.
2 Operations Strategy 2 0
Introduction
competitive dimensions
methodology
productivity measurement.
3 Processes & Technology 3 0
Process selection types
flow structures
Break-even analysis
process re-engineering

Page: 1
product process matrix and virtual factory
Technology decisions
Process technology in service and non-manufacturing operations -
distribution and transport
warehousing
4 Products & Services Design 2 0
New product development: strategies and processes
design process
Cross functional product design
designing for manufacture and assembly
designing for customer
considerations in service design.
5 Locating production and service facilities 2 0
importance of location
factors affecting the decision of selecting a location
6 Facilities 3 0
facility location analysis
Layout planning: Layout concept
development of a process layout
product layout
factors affecting layout selection
new trends in manufacturing layouts
material handling systems.
7 Job Design & Work Measurement 2 0
8 Purchase and Procurement activities 3 0
principles
procedures and practices: 5Rs of purchasing
price determination
price forecasting
basics of strategic sourcing
9 Concept of quality control 4 0
design quality vs. manufactured quality
SQC techniques
sampling techniques
sampling plans
Ishikawa diagram
SQC charts
chance and assignable causes
X-r charts
P charts
np charts
c-charts
sampling errors
Quality Management: ISO9000-2000, 14001,QS/TS9000
TQM
10 JIT and Lean Manufacturing 2 0
Agile Manufacturing
11 Maintenance 2 0
why Maintenance
types of maintenance
Introduction to TPM
12 Service Operations Management 3 0
Total 30 0
Pre Requisites :
None
Evaluation :
Class assignments
case studies
Pedagogy :
Lectures supported by examples, case studies
Assignments on various Operations concept in Various organizations
Expert :
Dr. Vandana Sonwaney,,
Prof. Manisha Ketkar,,

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