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09 QUESTIONING TOOL WITH MODEL ANSWER

The document outlines a questioning tool designed to assess a candidate's knowledge in housekeeping, safety, and guest services. It includes various categories of questions such as extension/reflection, safety, contingency, job role/environment, and rules and regulations, along with a model answer section. Additionally, it provides space for feedback and signatures from both the candidate and assessor.

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Christian Behil
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3 views4 pages

09 QUESTIONING TOOL WITH MODEL ANSWER

The document outlines a questioning tool designed to assess a candidate's knowledge in housekeeping, safety, and guest services. It includes various categories of questions such as extension/reflection, safety, contingency, job role/environment, and rules and regulations, along with a model answer section. Additionally, it provides space for feedback and signatures from both the candidate and assessor.

Uploaded by

Christian Behil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONING TOOL

Questions to probe the candidate’s underpinning Satisfactor


knowledge y response
Extension/Reflection Questions Yes No
1. (gagawa ng questions na kailangan in relation don sa
demo)  
Dapat mapapa reflect or mapapaisip si learners sa tanong
2. What is housekeeping?  
3. What is the equipment used in cleaning?  
4. What will be the job opportunities for a trainee who finishes
this qualification?  
Safety Questions
5. What should you do to ensure that tools, materials, and  
equipment are safe to use?
6. Why is it very important to put name tag on the guest’s  
luggage after packing it?
(gawa ng questions about sa safety related dun sa evidence  
guide)
Contingency Questions
7. How will you handle intoxicated guest?  
(mga d inaasahan na pangyayari. Kung sakali d gumana or iba  
ang rating pwede mo ba gamitin yun na lighting fixture?)
Job Role/Environment Questions  
8. What will you do with the wastes in your workshop area?  
Rules and Regulations  
9. Why do you need to know the basic rules and regulations  
in providing guest services?
The candidate’s underpinning  Satisfactor  Not
knowledge was: y Satisfactory

Feedback to candidate:
General Comments (Strengths/Improvements needed):

Candidate Date
Signature: :

Assessor Date
Signature: :

MODEL ANSWER

Questions to probe the candidate’s underpinning Satisfactor


knowledge y response
Extension/Reflection Questions Yes No
1. What are the core competencies of housekeeping?
Answer: The core competencies in Housekeeping are provide
housekeeping services to guests, clean and prepare rooms
for incoming guests, provide valet/butler services, laundry  
linen and guests clothes, Clean public areas, facilities, and
equipment and lastly, deal w/handle intoxicated guests.
2. What is housekeeping?
Answer: Housekeeping is refers to the management of duties
and chores involved in the running of a household, such as
cleaning, cooking, home maintenance, shopping, laundry and
bill pay. These tasks may be perform by any of the household  
members, or by other persons hired to perform these tasks.
The term is also used to refer to the money allocated for such
use. By extension, an office or organization, as well as the
maintenance of computer storage system.
3. What is the equipment used in cleaning?
Answer: The equipment used in cleaning is cleaning agents,  
vacuum cleaner and carpet sweeper.
4. What will be the job opportunities for a trainee who finishes
this qualification?
Answer: After finishing the qualification you may be able to
work as Housekeeper, Junior cleaner, Assistant cleaner,  
Assistant public area cleaner, Attendant, Room/cabin
Attendant/room maid, Laundry attendant and Butler.
Safety Questions
5. What should you do to ensure that tools, materials, and  
equipment are safe to use?
Answer: To ensure the tools, equipment, and materials are
safe to use, one must check it before and after using it. You
must also follow the maintenance guidelines of each tools,
equipment, and materials.
6. Why is it very important to put name tag on the guest’s  
luggage after packing it?
Answer: To ensure the safety of the guests luggage.
Contingency Questions
7. How will you handle intoxicated guest?  
Answer: In handling complaints, remain pleasant at all times,
but do not smile when the guest is complaining, learn to listen
and do not interrupt, ask the guest how they would like you to
resolve the problem. Focus on the issue and don’t take the
complaint personal, apologies to the guest for any
inconvenience and advise your supervisor and get their
feedback as to how they feel you handled situation.
Job Role/Environment Questions  
8. What will you do with the wastes in your workshop area?  
Answer: Follow the waste disposal protocol of the
institution/industry Segregate waste according to approach.
Rules and Regulations  
9. Why do you need to know the basic rules and regulations  
in providing guest services?
Answer: It is need to know the basic rules and regulations in
providing guests services in order to do their job correctly.
The candidate’s underpinning  Satisfactor  Not
knowledge was: y Satisfactory

Feedback to candidate:
General Comments (Strengths/Improvements needed):
Candidate Date
Signature: :

Assessor Date
Signature: :

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