Resume Banking Application Support
Resume Banking Application Support
Professional Summary
Result-oriented banking and IT support professional with over 6.5 years of experience in
branch banking operations, core banking systems (Finacle), and financial application
support. Skilled in managing and troubleshooting banking applications like Amlock,
Compass AML, Locker, and Neo Collection. Proven ability to resolve issues efficiently,
coordinate across teams, and ensure seamless operations.
Professional Experience
DCB Bank – Application Support (Projects: Amlock, Compass AML, Locker, Neo
Collection)
- Providing L1/L2 application support for key banking platforms including Amlock (AML
software), Compass AML, Locker Management, and Neo Collection.
- Monitoring system logs and resolving incidents to ensure minimal downtime and
operational efficiency.
- Coordinating with development teams and vendors for bug fixes, enhancements, and
release deployments.
- Delivered timely support to branch users for Finacle Core Banking issues across modules
like customer onboarding, transactions, and account servicing.
- Acted as the first point of contact for Finacle-related issues; logged and resolved tickets,
escalating where necessary.
- Provided user training and created knowledge base articles to reduce repetitive queries.
- Collaborated with IT teams to conduct root cause analysis for recurring problems.
- Handled customer queries and resolved service requests in coordination with internal
departments.
Education
[Your Degree Name]
Technical Skills
• Banking Platforms: Finacle, Amlock, Compass AML, Neo Collection, Locker Application
Certifications
[Any AML, ITIL, or Finacle-related certifications – mention here]
Strengths
• Strong analytical and problem-solving skills