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Resume Banking Application Support

The document is a professional resume for a banking and IT support professional with over 6.5 years of experience in branch banking operations and application support. It highlights roles at DCB Bank, Bank of Baroda, and Axis Bank, detailing responsibilities in application support, user training, and branch operations. The candidate possesses strong technical skills in various banking platforms and tools, along with certifications and strengths in problem-solving and communication.

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Dhiraj Tandel
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0% found this document useful (0 votes)
160 views2 pages

Resume Banking Application Support

The document is a professional resume for a banking and IT support professional with over 6.5 years of experience in branch banking operations and application support. It highlights roles at DCB Bank, Bank of Baroda, and Axis Bank, detailing responsibilities in application support, user training, and branch operations. The candidate possesses strong technical skills in various banking platforms and tools, along with certifications and strengths in problem-solving and communication.

Uploaded by

Dhiraj Tandel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Your Full Name

Your Address | City, State, ZIP

Phone Number | Email Address | LinkedIn Profile (optional)

Professional Summary
Result-oriented banking and IT support professional with over 6.5 years of experience in
branch banking operations, core banking systems (Finacle), and financial application
support. Skilled in managing and troubleshooting banking applications like Amlock,
Compass AML, Locker, and Neo Collection. Proven ability to resolve issues efficiently,
coordinate across teams, and ensure seamless operations.

Professional Experience
DCB Bank – Application Support (Projects: Amlock, Compass AML, Locker, Neo
Collection)

Sep 2022 – Present

- Providing L1/L2 application support for key banking platforms including Amlock (AML
software), Compass AML, Locker Management, and Neo Collection.

- Monitoring system logs and resolving incidents to ensure minimal downtime and
operational efficiency.

- Coordinating with development teams and vendors for bug fixes, enhancements, and
release deployments.

- Participating in UAT, regression testing, and documentation of technical SOPs.

- Ensuring adherence to compliance, data security, and audit standards.

Bank of Baroda – Finacle Helpdesk Support

Dec 2020 – Aug 2022

- Delivered timely support to branch users for Finacle Core Banking issues across modules
like customer onboarding, transactions, and account servicing.

- Acted as the first point of contact for Finacle-related issues; logged and resolved tickets,
escalating where necessary.

- Provided user training and created knowledge base articles to reduce repetitive queries.

- Collaborated with IT teams to conduct root cause analysis for recurring problems.

Axis Bank – Branch Banking Executive


Oct 2018 – Dec 2020

- Managed day-to-day branch operations including cash transactions, account opening,


customer service, and compliance.

- Handled customer queries and resolved service requests in coordination with internal
departments.

- Promoted financial products and helped increase branch revenue.

- Ensured 100% adherence to RBI and internal audit guidelines.

Education
[Your Degree Name]

University Name, Year of Graduation

Technical Skills
• Banking Platforms: Finacle, Amlock, Compass AML, Neo Collection, Locker Application

• Database/Tools: SQL, Application Monitoring Tools

• Ticketing Systems: Jira, ServiceNow (if applicable)

• Office Tools: MS Excel, Word, PowerPoint

Certifications
[Any AML, ITIL, or Finacle-related certifications – mention here]

Strengths
• Strong analytical and problem-solving skills

• Excellent communication and team collaboration

• Quick learner and adaptable to new systems

• Attention to detail and commitment to service quality

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