Automating E-Government
Services Using Machine Learning
This presentation explores the integration of AI and ML into e-governance,
showcasing how these technologies can revolutionize government services
by automating processes and improving citizen interactions.
Team:
A.S.Abhiram 217R1A7403 MENTOR: Mr. P.N Santosh Kumar
G.Sainith Reddy 217R1A7427
M.Nithin Sai 217R1A7443 by Batch 13
Project Overview
1 AI and ML for E- 2 Improving
Governance Government-Citizen
Interactions
This project delves into the
transformative potential of The project aims to
AI and ML in revolutionizing streamline government
e-governance services, services, enhance their
specifically insurance accessibility, and improve
charge prediction, focusing citizen interactions by
on automating service leveraging the power of AI
delivery and enhancing to analyze the opinions of
citizen experiences. the citizens.
Abstract
The project "Automating E-Government Services Using
Machine Learning" aims to improve the efficiency of health
insurance policy prediction and user sentiment analysis. By
leveraging machine learning and artificial intelligence, the
system analyzes historical data, including user
demographics like BMI, gender, and smoking habits, to
predict insurance charges. Additionally, it performs
sentiment analysis on user feedback to gauge public
opinion. This automated approach reduces manual
intervention, enhances accuracy, and accelerates decision-
making in e-government services. The solution streamlines
policy management while improving user satisfaction and
scalability, making governance processes more transparent
and efficient.
Existing Manual System
Inefficient Limited Capabilities
Reliance on manual inputs and processing leads to slow Manual systems struggle to handle large datasets and
service delivery times and increased potential for human complex calculations, hindering the efficient processing of
errors. information and decision-making.
Drawbacks of the Existing
System
Slow Processing Lack of Automation
Manual data entry and The reliance on manual inputs
processing result in significant restricts scalability and
delays in service delivery, introduces potential errors,
causing frustration for citizens. leading to inconsistencies in
service delivery.
Limited Data Analysis
Manual systems lack the ability to efficiently process large datasets,
making it difficult to identify trends and patterns for informed decision-
making.
Proposed System
This project proposes an AI-driven system that automates service delivery,
predicts insurance policy charges, and analyzes user feedback through
natural language processing, leveraging machine learning algorithms to
process data and provide insights without human intervention.
Advantages of the
Proposed System
Automated Decision-Making Reduced Human Error
Faster, More Accurate Improved Service Delivery
Predictions
Scalability Efficient Handling of Large
Datasets
Sentiment Analysis Enhanced User Satisfaction
Architecture
Data Collection
Data is collected from various sources, including government databases, user
interactions, and public sentiment surveys.
Data Preprocessing
The collected data is cleaned, transformed, and prepared for machine learning
model training.
Machine Learning Models(linear regression)
Machine learning algorithms are trained on the processed data to develop
predictive models for insurance policy charges and sentiment analysis.
User Interface
A user-friendly interface allows citizens to access government services, provide
feedback, and receive automated responses based on AI-powered predictions and
sentiment analysis.
Hardware and Software
Requirements
1 Hardware 2 Software
The system requires a The system is developed
minimum hardware using Windows operating
configuration of a Pentium system and Python 3.7
IV 2.4 GHz processor, 40 GB programming language for
hard disk space, and 512 MB implementing machine
RAM to ensure efficient learning algorithms and
processing and data building the user interface.
storage.
Conclusion
This presentation highlights the transformative potential of integrating AI
and ML into e-governance, showcasing how these technologies can
revolutionize service delivery, improve user satisfaction, and enhance
transparency and accountability in government operations.
,
Author links open overlay panel,
References:
Health Insurance Cost Prediction Using Machine Learning
Dr. S. M. Iqbal1, Sayali D. Ghatol2, Prerana V. Jadhav3, Nikita D.
Raspalle4
Machine learning for an explainable cost prediction of medical
insurance
-GeeksForGeeks
