Alcatel-Lucent Enterprise Communication Solutions

2012 Offers
Standard Offer
Chapter 10 Hospitality Communication Services

July 2012 - Ed.01

Ref.: 8AL020033236TCASA\10
Copyright Alcatel-Lucent 2000-2012. All rights reserved

Passing on and copying of this document, use and communication of its contents not
permitted without written authorization from Alcatel-Lucent.

Notice:
While reasonable effort is made to ensure that the information in this document is complete and
accurate at the time of printing, we can not assume responsibility for any errors. Changes and/or
corrections to the information contained in this document may be incorporated into future issues.
This document introduces the Alcatel-Lucent OpenTouch and OmniPCX Enterprise Communication
Server, their products and features. All documents associated to this introduction cover most of the
aspects for designing offers based on current manufacturers and business partner agreements. They
include introductory explanations to position the offer in relation to client needs. References to in-
depth documentation are indicated to direct you to product descriptions or product sites.

Who Should Use this Document?

As an introductory offer, this document can be used by Alcatel-Lucent vendors, clients, partners and
associates involved with the implementation of Alcatel-Lucent systems.

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Chapter 10: Hospitality Communication Services July 2012 Offer
Table of contents

1 Hospitality____________________________________________________________________ 5
1.1 Customer telephone management ___________________________________________________ 6
1.2 Voice mail for hospitality ___________________________________________________________ 7
1.3 Overview of available services ______________________________________________________ 7
1.4 Alcatel-Lucent compatibility with other hospitality software ______________________________ 8
1.5 Architectural design _______________________________________________________________ 8
2 Guest services ________________________________________________________________ 10
2.1 Direct outward dialing (DOD) ______________________________________________________ 10
2.2 Direct inward dialing (DID)_________________________________________________________ 10
2.3 Cyclical DID _____________________________________________________________________ 10
2.4 Speed dialing ___________________________________________________________________ 10
2.5 Redial key ______________________________________________________________________ 10
2.6 Unanswered calls ________________________________________________________________ 10
2.7 Call forwarding __________________________________________________________________ 10
2.8 Do not disturb (DND) _____________________________________________________________ 11
2.9 Wake-up or reminder calls _________________________________________________________ 11
2.10 Voice mail services _______________________________________________________________ 11
2.11 Call restriction __________________________________________________________________ 12
2.12 Message on free or busy phone_____________________________________________________ 12
2.13 Privacy_________________________________________________________________________ 13
2.14 Dual-line, consultation call, broker call, transfer and conference __________________________ 13
2.15 Room move_____________________________________________________________________ 13
2.16 Partial check-out ________________________________________________________________ 13
2.17 Multiple languages _______________________________________________________________ 13
2.18 House phone____________________________________________________________________ 13
3 Front office services ___________________________________________________________ 14
3.1 Individual check-in _______________________________________________________________ 14
3.2 Group check-in __________________________________________________________________ 14
3.3 Guest directory __________________________________________________________________ 14
3.4 Room service ___________________________________________________________________ 14
3.5 Room management ______________________________________________________________ 15
3.6 Charging _______________________________________________________________________ 15
3.7 Prepayment (deposit) ____________________________________________________________ 16

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Chapter 10: Hospitality Communication Services July 2012 Offer
 3.8 Multiple carriers _________________________________________________________________ 16
3.9 Billing _________________________________________________________________________ 17
3.10 Dynamic suites __________________________________________________________________ 18
3.11 Guest departure _________________________________________________________________ 19
3.12 Night audit _____________________________________________________________________ 19
3.13 VIP calls ________________________________________________________________________ 19
3.14 Access to management application __________________________________________________ 19
3.15 Alcatel-Lucent Hotel Link (AHL) _____________________________________________________ 20
3.16 Networking _____________________________________________________________________ 20
4 My IC Phone hospitality package ________________________________________________ 21

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Chapter 10: Hospitality Communication Services July 2012 Offer
1 Hospitality
The hospitality offer is based on OmniPCX Enterprise hardware and specific Alcatel-Lucent Hospitality
Software.
The users of the system are divided into two different types:
– Administrative staff:
The hotel or hospital staff require access to information such as the Guest Name and Room
Number. Other useful information such as Language Spoken and VIP status can be useful to
improve the guest service levels.
– The guests or patients
The important features of the system are simplicity for basic functions, and agreeable ergonomics.
In the Alcatel-Lucent offer, telephones can be offered from any of the current range of telephones.
Particularly in the hotel context, the Alcatel-Lucent OmniTouch™ 8082 My IC Phone is much
appreciated for its aspect and its potential to include customized visible information. The screen
provides an excellent platform for the additional services that the hotel or hospital can provide.
The Alcatel-Lucent OmniPCX Enterprise Communication Server hospitality software is an integrated
application providing a consistent group of features designed to address the following needs:
– Handling guest arrivals and departures
– Handling group arrivals and departures
– Management for wake-up calls
– Management of guest voice messages
– Dynamic suites configurations (in guest-based configuration)
– Billing of calls (itemized and global) from rooms (two currencies are available)
– Real-time tracking of guest telephone credit (deposit)
– Verification and tracking of room status
– Management of room service
– Management of waiting messages
The OmniPCX Enterprise hospitality software can also work in association with a hospitality property
management system (PMS) with the Alcatel-Lucent hospitality link (AHL) to satisfy the following
needs:
– Dialing plans adaptable to the hotel configuration, such as matching phone numbers to room
numbers
– Different and separate outgoing trunk groups for the room phones and the administration
phones
– Specific guest requirements:
o Check-in, Checkout
o Billing

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 o Wake-up Calls
o Voicemail & Message handling, etc

1.1 Customer telephone management

The hospitality software provides different room configurations:
– The Suite can consists of an association of up to of five phones (mobile Reflexes or MIPT sets,
Alcatel-Lucent 8/9 series and/or analog sets)
– Incoming calls ring on all available phones.
– The room consists of an association of up to three analog phones
– The booth is a telephone positioned in the public areas that are accessible to guests and staff,
provided a code is used

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1.2 Voice mail for hospitality
Alcatel-Lucent voice messaging solutions provide a unique integration with a PMS (Property
Management System), thereby freeing administrative personnel from multiple actions at the check-in
or check-out of a guest or patient. A mailbox is automatically created, moved or deleted, along with
the user’s phone. In addition, mailboxes can have a longer lifespan than the actual phone to allow
retrieval of messages after the guest / patient has left the room. Alcatel-Lucent voice messaging
systems provide up to seven simultaneous languages, including Arabic and Japanese. This represents
a key advantage for high-end hotel chains.

1.3 Overview of available services

– Room occupancy: occupied or vacant (automatically updated by guest check-in/check-out and
room assignment commands
– Room status: up to 10 statuses: to clean, being cleaned, cleaned, ready (or customizable
statuses). Automatic and manual updates available
– Voice guides: up to four languages
– Wake-up calls: pre-programmed key or prefix or set by attendant, acknowledgement provided
by voice guide, snooze feature (four additional wake-up calls)
– Do not Disturb: pre-programmed key or prefix or set by attendant, acknowledgement
provided by voice guide, incoming calls routed to the attendant (except wake-up calls)
– Set lock/unlock: protection against misuse, PIN requested to unlock phone
– Phone booth: monitored by attendant and transferred to guest's bill
– Privacy: guest names and numbers may be masked when making internal calls
– Messages indicated by LED, automatic routing to mailbox if desired
– Call forwarding: to mailbox or internal/external number, immediate or delayed
– Greeting customization
– Multi-dispatching room service

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1.4 Alcatel-Lucent compatibility with other hospitality software
The Alcatel-Lucent Hospital Link (AHL) is a computer link used to access the OmniPCX Enterprise, for
hotel/hospital features only, from an external PMS computer.
The AHL link enables the front office computer to incorporate telephone features in hotel/hospital
management. The AHL link works on V.24 or TCP/IP Ethernet, CTI lines.
For each transaction, an acknowledgement is sent back by the other system.

Messages from the Com server Messages from the external application

– Call ticket – Check-in/check-out

– Check-in/check-out – Room allocation
– Room allocation – Assignment of voice mail facilities
– Room status modification
– Voice mail and wake-up facilities
– Guest telephone account
The Alcatel-Lucent Applications Partners Program certifies many CMS and PMS publishers. The
complete AHL protocol is only available to developers who have a partnership contract with Alcatel-
Lucent.

1.5 Architectural design

Although many of the hospital and hotel features are similar, there are some fundamental differences
that must be taken into consideration when designing the configurations.
Hotels can require:
– For the guests:
o Single Telephone
In this case, the telephone can be an analog, digital or IP phone.
o Multiple telephone Single Line
Only analog telephones can be used. When multiple analog telephones are installed in
the Guest Room, they are all connected on the same port. When an incoming call
arrives, all phones will ring, the guest can pick up the call from any phone, and if a
message is left for the guest the Message Wait Lamp on all phones will light up.

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 o Hotel Suite (Multiple Telephones/Multiple Lines/Multiple Rooms)
There are two ways to provide the multiple line scenarios:

Using special two-line analog sets

Equipping multiple extensions (analog, digital or both) and using the PBX
functionality to provide the multiple extension service
– For the staff requirements can include:
o Fixed telephones for internal administrative staff
o mobile telephones for personnel who move around the hotel
Hospital requirements are usually limited to one telephone for each patient or client, and a network
that can include:
– Telephones with conference call capabilities for medical staff
– Fixed telephones for internal administrative staff
– Mobile telephones for personnel who move around the hospital

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2 Guest services

2.1 Direct outward dialing (DOD)

Direct outward dialing (DOD) provides direct dial access to an external line eliminating the need to go
through an attendant to make phone calls.

2.2 Direct inward dialing (DID)

Direct inward dialing (DID) provides direct dial access to the guestroom eliminating the need for an
external caller to go through the attendant to call a guest.

2.3 Cyclical DID

DID assignment at check-in is a feature of a guest-based configuration. The oldest used DID number
is automatically assigned to the newest guest. This circular assignment of DIDs helps prevent a new
guest from being disturbed by an external phone call addressed to the previous occupant. Cycling of
DIDs can be managed:
– By a hotel terminal
– Through AHL by an external application such as CMS or PMS

2.4 Speed dialing

Hospitality services like room service, front desk, bar, restaurant, or laundry can be called by dialing
one or two digits or by using pre-programmed keys. A time delay is used if a digit is also used as the
first digit of another number, for example, room "2602" and room service "2".

2.5 Redial key

Alcatel-Lucent 8/9 series set offer a redial key. This can be used to redial the very last number dialed
on the set or to access a list of the last eight numbers dialed previously.

2.6 Unanswered calls

Unanswered calls can be stored and viewed on the guest's set. When a set is shared between several
guests, the guest's secret code is requested to consult these calls.

2.7 Call forwarding

Calls to a room set can be forwarded by guests and hotel staff. Depending on user choice calls can
be forwarded:
– When the set does not answer
– When the set is busy
– In any case
Calls are forwarded according to user selection, to:
– The set's voicemail

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 – Another set in the system

2.8 Do not disturb (DND)

When a guest activates the do not disturb (DND) feature by using a prefix or a pre-programmed key,
the phone is designated as busy for internal and external calls, which allows the room handset to be
used for making calls. Hotel staff may also program a Do not disturb on a guest set from the hotel
terminal or their own set. When off-hook, the guest receives a voice prompt indicating that the
handset is in DND. The set display indicates the set is in Do not disturb (either permanently on
Alcatel-Lucent IP Touch 4008/4018 and Alcatel-Lucent 4019 Digital Phone sets, or as a pop-up
window and the Info page on all other sets of the Alcatel-Lucent 8/9 series).
Wake-up and message information remain available, and for security, only attendant calls and fire
alarms may override DND. If there is an attendant call, the attendant console indicates the:
– Call source (calling party)
– Trunk group number
– ISDN calling number, if available
– DND icon
– Number of the handset in DND (called party)
The rooms in DND status may be listed and printed from the hotel terminal.

2.9 Wake-up or reminder calls

The guest may program a wake-up or reminder call directly from the room handset by dialing a prefix
or pressing a pre-programmed key. The guest is guided by voice prompts and the wake-up time is
automatically confirmed. Hotel staff may also program a wake-up for a guest from the room service
handset, the attendant console or the hotel terminal. The maximum number of wake-up calls
programmed per room or guest is four. The requested wake-up call can be listed and printed from
the hotel terminal.
When the guest answers the wake-up call, they will hear music or a voice prompt presenting the
wake-up time. An information record for the call is simultaneously printed on the wake-up printer. If
there is no answer to the wake-up call, the OmniPCX Enterprise application will call again later. The
time before another attempt is made is two minutes, but the recall timer can be and can be adjusted.
If there is no answer after the second wake-up call, an alarm message is sent to the wake-up printer.

2.10 Voice mail services

Check-in/Check-out
At check-in or checkout, the OmniPCX Enterprise application interprets PMS or CMS commands
carried over an AHL link and assigns a mailbox to a guest, if required. The creation of a mailbox does
not require a room assignment. In a guest-based configuration, pre-check-in allows entering the
guest into the database without assigning a room, and then a mailbox can be created.
Mailbox
The Alcatel-Lucent integrated voice mail application (4645) offers advanced hospitality voice mailbox
service. At the first off-hook, the guest is directed to voice mail and invited by the application to
record their name and a greeting message. The user can then take advantage of the following
features:

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 – Friendly guest user interface
o Voice guides in the guest’s native language
o Short, clear, and concise prompts
o Automatic save of the listened to messages. Messages are saved for a configurable
period of time (time related to message length and message storage time)
o Main voice mail features

Replay a message

Archive a message

Erase a message
Room move
In a guest-based configuration, a guest may move to another room and automatically retain their
mailbox, with no changes required by the hotel staff or the guest. When a guest changes the
extension number, the mailbox number will change accordingly.
Deferred mailbox deletion
The guests can review their messages after checkout time. This feature is active only when the
mailbox contains new messages at checkout time. The extendable lifetime of a mailbox is a system
parameter. When the next guest checks into the room, previous messages are deleted.

2.11 Call restriction

The guest room call restriction feature provides the following services:
– Automatic DID deactivation: It is possible to route external incoming calls to the attendant
during a fixed period of time. The guest is not to be disturbed by direct dial calls.
– Inter-room call restriction: Inter-room calls may be restricted during a daily fixed period of
time. Any inter-room calls may also be rerouted to the attendant console.
– Manual phone lock-unlock: A guest can lock or unlock the room phone by dialing a prefix (or
pressing a programmed key). The user is guided by voice prompts while setting up this
service.
– Automatic room phone locking: After "N" wrong attempts, the room phone can be
automatically locked.

2.12 Message on free or busy phone

A guest can receive an information message originating from the:
– Message service or attendant console
– External application through AHL
– Front desk terminal
The message lamp, if available, flashes after a message is received, and the message may be
collected automatically. When the device goes off-hook, the guest receives a routing tone and is
connected to the message service or to the message originator (voice mail, etc.) after a programmed
amount of time.

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2.13 Privacy
The privacy feature allows anonymous calls between guests. Caller information is not displayed on
room phone, but remains available for hotel staff like room service, and the front desk.

2.14 Dual-line, consultation call, broker call, transfer and conference

The dual line feature allows a guest to receive a second call when on a prior call. The guest can
answer the second call and can go back to the first call. The guest may set up a conference or
transfer a call.
The menu page of Alcatel-Lucent 8/9 series sets provides access to all these options.

2.15 Room move

In a guest-based configuration, a guest can change rooms without checking out by using the "auto-
assignment feature" which easily changes the room number. All guest characteristics, parameters,
and services are automatically transferred to the new room.

2.16 Partial check-out

In a guest-based configuration with partial checkout, a guest may check out of a hotel without
canceling phone services. This is convenient for guests who will return and want to keep the same
phone service. Items such as password, DID number, or voice mailbox are available when the guest
returns. These may be temporarily assigned to a second guest until the first guest returns to the
hotel. When the first guest returns, they can retrieve all their messages even if the room they are
checked into is different from the previous one.

2.17 Multiple languages

The OmniPCX Enterprise application is multi-lingual. Up to eight different languages may be used on
the display pad and for the voice prompts. The language of the guest is recorded at check-in and a
letter indicating this language is displayed on staff set whenever the set is called or calls reception.

2.18 House phone

A guest may also call from a house phone. Two options are available:
– Using a personal password: The guest enters their room or guest number (in a guest-based
configuration) and the personal password that was assigned at check-in. The room or
guest bill is automatically updated at the end of the call.
– By attendant console: The guest indicates to the attendant their room or guest number (in a
guest-based configuration) and the number they want to reach. The room or guest bill is
automatically updated at the end of the call.

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3 Front office services

3.1 Individual check-in

The following information is required at check-in:
– Room number
– Assignment of the DID number
– Mailbox assignment: Y/N
– In a guest-based configuration, a guest number is required, but may be automatically
assigned by the application at check-in
– Guest name
– Language spoken
– Password (required for the use of house phones)
– Type of occupancy of the room (single or multiple)
– Value of the initial payment (deposit)
– Authorization or restriction of direct access
– Time of wake-up call (if desired)
After check-in, the charging counters are reset to zero. The previous services activated such as DND
and the wake-up voice mail greeting and message are canceled. The room status is updated and the
client name is changed in the general "call-by-name."

3.2 Group check-in

The arrival of a group requires two types of data:
– Information common to all the stations of the group: number and name of the group,
assignment of the DID number, language code, initial payment, time of wake-up call
– Information specific to each guest in the group: room number, guest number (in a guest-
based configuration) and type of occupancy
After the entry of data specific to each guest, the room number is automatically written to the guest
follow-up table and the "number of rooms for the group" counter increases incrementally. The client
names are changed in the general "call-by-name" to be the same as for individual check-in.
A group arrival can be simultaneously handled at different front office terminals.

3.3 Guest directory

Staff can search guests in the dedicated directory managed by the application by alphabetical order,
by room number or by name.

3.4 Room service

– The guest can call for room service by floor or section by dialing a single phone number.

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 – When a room service call comes in on an Alcatel 4035 phone, the station’s display indicates
the phone number of the room, the name of the user, the language, and the VIP call.
– The room service staff can also have several different telephone numbers to allow room
service personnel to distinguish the different types of room service.

3.5 Room management

Staff can manage or select rooms by:
– Room type
– Occupancy status of rooms
The hotel staff can change or modify the status of a room by dialing related codes on the room
phone, with or without employee identification. The change may be the status of the room such as
clean, available, or additional work needed.
Additionally, the changes can be automatically printed on the service printer, where the maid or
maintenance staff can be notified of the status of the room at any time.

3.6 Charging
The hospitality application provides billing services in two modes:
– Charging by time
– Charging by units (pulses)
Charging by time
The call cost calculation is based on table data. The following information is stored in the table:
– Cost per direction, 1,000 available
– Thirty charge scales
– Five tariffs by day according to time slot
– Predefined bank holidays
If a PMS is in operation, the OmniPCX Enterprise application delivers AHL records with:
– Call duration and cost
– The number dialed by the guest
– The trunk group number
This service is not compatible with the deposit feature.
Charging by units (pulses)
The call cost calculation is as follows:
– Charges assessed by length of call or by number of units
– Calibration of cost per unit
– Charging unit counters for each room
o Total cost
o Number of calls

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 o In deposit mode: balance paid and call costs
o Reset at zero on new guest's arrival
– Call records
o Printed progressively or on demand
o Capability of masking from one to four of the final digits
The price is calculated according to the following formula: P = N1P1 + N2P2 + N3P3 where:
– Price P1 of the first N1 charge units
– Price P2 of the following N2 charge units
– Price P3 of the remaining charge units (N3)
– Prices P1, P2, and P3 have three digits and a floating decimal point

3.7 Prepayment (deposit)

The prepayment or deposit option allows the guest to place a deposit on an account that may be
applied against the future phone bill. The amount of the deposit can be predefined in the system.
– When the deposit reaches the first threshold, the guest is informed during the call by a beep
tone
– When the deposit amount is reduced to zero
o Direct access is blocked
o The call in progress may be cut off
o Call record prints on printer
o A voice prompt at next off-hook informs the guest of the deposit amount status
o On the next attempt to make an external call, the guest is automatically routed to the
attendant with the following message displayed: “MCDU Dept”

3.8 Multiple carriers

The OmniPCX Enterprise may be connected to several service providers or carriers with or without
advice of charge. With advice of charge, the OmniPCX Enterprise ARS automatically selects the lowest
cost service provider. The digits sent to the carrier may be different from the digits sent by the guest
to place the call.
– By the user (before ARS conversion), and at checkout, the guest views the calls with the
original dialed number
– On the line after ARS conversion. The digits that are in the final record are those sent on the
line and not those dialed by the guest
If there is an external hotel application, the OmniPCX Enterprise connects via AHL. The records
include the following information:
– Call duration and cost
– The number dialed by the guest or the number sent on the line
– The trunk group number

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3.9 Billing
The bills may be issued using two currencies, for example, EURO + local.
Storage
The records are stored on disk (by request). When the next guest checks in, the data stored on the
assigned sector is deleted and any additional sectors are returned to the "common pool."
Printing guest records
A guest record can be printed on a printer with an eighty-character line width in real time or as a
scheduled print job. The record may contain the following information:
– Phone number
– Cost center (service)
– Call mode
– Time and date
– Length of time
– Cost calculated from the number of charge units
– Number dialed
Printing staff phone records
By using a system management command, the staff phone records may be printed in the same
format. However, the cost is calculated by multiplying the number of charge units by a "Staff phone
basic charge unit" price.
Dialed number mask
The dialed number mask feature is available for screen displays, printouts or external transmissions,
making it possible to mask the last one to four digits of the number dialed (programmed on
installation). Masked digits are replaced by periods. For numbers with fewer than five digits, the first
two digits are retained.
Specific online printing
Records may be printed on demand for:
– One or a series of rooms or users
– A specific number dialed or a specific direction
– Cost exceeding a threshold
– Duration exceeding a threshold
– Specific manner of obtaining calls (transfer, etc.)
Transfer of call (outgoing call) to a guest
If a call is made by an attendant console or hotel staff and transferred to a guest, the guest is
charged for the whole call; only one record is issued and it is associated with a specific manner of
obtaining the call.
Record transfer
From a hotel terminal, it is possible to transfer a record from one extension to another. For instance,
calling a taxi from room service.

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Pre-assignment record
From a house phone (booth, bar, lounge, etc.), it is possible to specify the extension to which the
next call made from that house phone must be assigned.
Itemized bills
The hotel management can request a guest's itemized bill until the check-in of the next guest
occupying the same room. When the bill is printed, there is no reset or cost change.

3.10 Dynamic suites

In a guest-based configuration, it is possible to dynamically associate various rooms to create suites
with the following calling characteristics.
Making calls
The internal calls between room phones are available. If prepayment is required, only one external
call at a time can be made per suite. If no prepayment is required, guests can call from any phone at
any time.
Receiving calls
An incoming call rings all free phones in the suite. If all suite phones are busy, the incoming call is
parked. Guests are informed by a beep and they may use the dual-line feature.
Do not disturb (DND)
Programming a DND in a suite means that DND applies to all suite phones.
Wake-up
Programming a wake-up call in a suite means that the wake-up service will ring all the phones in the
suite, but individual room wake-up or reminder is still available.
Dual-line, transfer and conference
Dual-line presents the same functionality in a suite as in a room. Transfer and conference calls may
be either internal or external:
– Between rooms of the suite
– External room/phone/trunk
Voice mail
The voice mailbox is assigned to one guest; the message notification is activated on all room phones.
Room phones
The following telephones may be associated:
– Alcatel-Lucent OmniTouch™ 8082 My IC Phone
– Alcatel-Lucent 8/9 series sets
– Analog phone
– DECT phones (in association with a fixed phone – twin-set configuration)
– S0 devices
– Fax (analog or S0)

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3.11 Guest departure
Individual checkout
Guest checkout is prohibited if either the room phone or password is in use. If not, the checkout
operations are the following:
– Printing a standard bill
– Cancellation of direct access
– Mailbox deactivation
– Notification of number of unopened messages
– Cancellation of waiting messages
– Cancellation of do not disturb
– Cancellation of external line access
– Change room status from "occupied" to "to be prepared"

Group checkout
Group departure allows checkout to be performed with a single command, after the required
verifications are made (same as for guest departure). The checkout procedures are:
– Print a standard bill for the group followed by standard bills for each group member
– Cancel the number of the group
– Cancel the waiting messages
– Mailbox deactivation
– Notification of number of unread messages
– Cancel do not disturb
– Cancel external line access
– Change room status from "occupied" to "to be prepared"

3.12 Night audit

At fixed time periods, or on demand by the night audit manager, the system automatically reports the
daily telephone costs for each room, the administration and the attendants, with or without resetting
the counters to zero.

3.13 VIP calls

The system can be configured so that calls from VIP guests have a different display and unique
ringing tone on the Alcatel-Lucent 4059 Attendant Console.

3.14 Access to management application

The hotel staff can access the hospitality application through a dumb terminal. In addition,
information such as bills, wake-up, and room status can be sent to a printer.

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3.15 Alcatel-Lucent Hotel Link (AHL)
The Alcatel-Lucent OmniPCX Enterprise Communication Server can be connected to a specialized
computer by means of an asynchronous, two-way V24 connection, with a rate of 300 bps to 19,200
bps, or through an Ethernet TCP/IP connection.
The ASCII characters may be:
– At seven or eight bits
– Even or odd parity
– One or two stop bit(s)
All sources previously described for guests, front office, and night audit are available through the EDP
terminals. In addition, the mini-bar status may be managed directly by the maid from the room
phone. If there is an EDP crash, the Alcatel-Lucent OmniPCX Enterprise Communication Server can
send telephone records in real time to a predefined printer. A specific command can synchronize the
Alcatel-Lucent OmniPCX Enterprise Communication Server guest database and EDP database.

3.16 Networking
Call accounting and the AHL link works in the network configuration allowing:
– Access to multiple carriers
– Attendant centralization
– Real-time deposit management
– Call cost simulation
– Call accounting based on milliseconds in real time
– Centralization of PMS/CMS on TCP/IP AHL

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4 My IC Phone hospitality package
The introduction of the Alcatel-Lucent OmniTouch™ 8082 My IC Phone opens new possibilities for
communications in hotel environments. All the features of the hospitality offer are available and
enhanced by the intuitive interface and high-resolution touch screen incorporated in the 8082 My IC
Phone.
The telephone screen can be customized to accentuate the company services or to show external or
internal commercial offers that could be interesting for the client. Subjects of interest could include:
– The hotel or hospital services
– Weather information
– Local tourism
– Restaurant information
– Shopping propositions...

The 8082 My IC Phone set is fully compatible with Hotel management applications that can handle:
– Customer checkin/checkout
– Billing and accountancy tasks
– Guest name and directory
– In/out calls management
– Suite management
– Room status
– Wake-up calls, Do not Disturb, call forwarding
– Voice mail management
The architecture is based on the following architecture to ensure the management of the
communications system.
Note: The Alcatel-Lucent OmniPCX Enterprise Communication Server requires R10 or later.

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The basic client telephone displays icons to access any available services directly. In this way the
client can be directed directly to improve the guest experience.

Figure 4.3: The basic hotel screen example

The following image is an example of a hotel visit to show the qualities of the conference room.

The administrative options include a set of embedded skins to instantly change the screen
appearance. A useful and simple method to create ambience and coordination with color schemes.

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 Figure 4.5: Embedded skins for the 8082 My IC Phone

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