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The document provides an overview of software quality, defining it as the degree to which a software product meets functional requirements and user expectations. It discusses characteristics of software quality, factors affecting it, and the evolution of quality management systems, emphasizing the importance of both internal and external quality. High-quality software leads to customer satisfaction, cost reduction, and a competitive advantage.

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7 views14 pages

vaishu.

The document provides an overview of software quality, defining it as the degree to which a software product meets functional requirements and user expectations. It discusses characteristics of software quality, factors affecting it, and the evolution of quality management systems, emphasizing the importance of both internal and external quality. High-quality software leads to customer satisfaction, cost reduction, and a competitive advantage.

Uploaded by

xzguru72
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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INDEX

1. Introduction
2. Characteristics of Software Quality
3. Factors Affecting Software Quality
4. Evolution of Quality Management System
5. Internal vs External Quality
6. Software Quality Attributes
7. Importance of Software Quality
8. Benefits of High-Quality Software
Introduction

What is Software Quality?


Software quality refers to how well a software product meets
both its functional requirements and the expectations of its
users. It's not just about whether the software works — it's
about how well it works, how reliable it is, how easy it is to use,
and how maintainable it is over time.
In today's fast-paced digital world, quality is key. Poor-quality
software can lead to bugs, crashes, user dissatisfaction, and
even financial loss. High-quality software, on the other hand,
increases customer trust, reduces costs, and provides a solid
foundation for future growth.
Characteristics of Software Quality
• Reliability
The ability of the software to perform its required
functions under specified conditions for a specified period
of time.
Example: A banking app should not crash during a
transaction.

• Testability
How easily the software can be tested to ensure it
functions correctly. Well-structured, modular code and
clear requirements improve testability.
Example: An app running smoothly on both Windows and
macOS.

• Usability
The ease with which users can learn, understand, and
operate the software.
Good UI/UX design, help features, and intuitive
navigation are key
• Efficiency
The ability of the software to perform tasks using minimal
resources and time.
Includes fast response time and low memory/CPU usage.

• Flexibility
The ease with which the software can adapt to changes in
requirements or environments.
A flexible system can support feature updates without
major redesign.

• Portability
The ability of software to run on different hardware or
operating systems with minimal changes.
Example: An app running smoothly on both Windows and
macOS.
Factors Affecting Software Quality

✓ Requirements clarity

✓ Development process

✓ Testing & validation

✓ Development tools

✓ Developer experience
Evolution of Quality Management System

Inspection: Product inspection task provided an


instrument for quality control (QC).

Quality Control: The main task of quality


control is to detect defective devices, and it also
helps in finding the cause that leads to the defect.
It also helps in the correction of bugs.

Quality Assurance: Quality Assurance helps an


organization in making good quality products. It
also helps in improving the quality of the product
by passing the products through security checks.

Total Quality Management (TQM): total


quality management (TCM) checks and assures
that all the procedures must be continuously
improved regularly through process
measurements.
Internal vs External Quality

➢ Internal Quality
Definition:
Internal quality refers to the attributes of software
that affect its structure and maintainability, usually
visible only to developers and testers.
➢ External Quality
Definition:
External quality refers to how the software behaves
from a user or stakeholder's perspective—how well
it meets requirements and performs in real-world
conditions.
Software Quality Attributes

✓ Functional Quality
Does the software meet specified requirements?

✓ Structural Quality
How well is the software architecture designed?

✓ Process Quality
Are development practices standardized and
optimized?
Importance of Software Quality

o Ensures customer satisfaction


o Reduces cost of maintenance and rework
o Improves software reliability and security
o Enhances reputation of development teams or
companies
Benefits of High-Quality Software

1. Customer satisfaction
2. Cost reduction (less rework)
3. Competitive advantage
4. Longer software lifespan

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