Accessing and Managing Avaya Aura®

Utility Services

Release 6.3
03-603628
Issue 3
May 2013
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Accessing and Managing Avaya Aura® Utility Services May 2013 3

4 Accessing and Managing Avaya Aura® Utility Services May 2013
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 Contents

Chapter 1: Introduction...................................................................................................... 7
Purpose..................................................................................................................................................... 7
Intended audience.................................................................................................................................... 7
Document changes since last issue.......................................................................................................... 8
Related Resources.................................................................................................................................... 8
Documentation................................................................................................................................. 8
Avaya Mentor videos........................................................................................................................ 9
Support...................................................................................................................................................... 9
Warranty.................................................................................................................................................... 9
Chapter 2: Utility Services overview................................................................................. 11
Accessing Utility Services applications..................................................................................................... 12
Chapter 3: Utility Admin..................................................................................................... 15
Common.................................................................................................................................................... 15
Viewing the legal notice.................................................................................................................... 15
Software Version.............................................................................................................................. 15
Miscellaneous........................................................................................................................................... 16
Ping Host.......................................................................................................................................... 16
IPv6 Ping Host.................................................................................................................................. 16
Upload files....................................................................................................................................... 17
Utility Services Backup and Restore................................................................................................ 17
Customer Banner Control................................................................................................................. 18
Firewall Rules............................................................................................................................................ 19
Firewall IPv4..................................................................................................................................... 19
Firewall IPv6..................................................................................................................................... 19
Viewing firewall rules........................................................................................................................ 19
IP Phone Tools.......................................................................................................................................... 20
ADVD Settings Editor....................................................................................................................... 20
IP Phone Settings Editor.................................................................................................................. 24
IP phone backup and restore........................................................................................................... 29
IP Phone Custom File Upload.......................................................................................................... 30
IP phone firmware manager...................................................................................................................... 31
Configure CM Login......................................................................................................................... 31
Display stations................................................................................................................................ 32
Display firmwareDisplay server firmware......................................................................................... 34
Manage Phone Firmware................................................................................................................. 35
Schedule Phone File Download....................................................................................................... 36
DHCP Manager......................................................................................................................................... 38
DHCP............................................................................................................................................... 38
DHCP server status.......................................................................................................................... 38
Activate or deactivate DHCP............................................................................................................ 38
DHCP IP address pools................................................................................................................... 39
Show DHCP leases.......................................................................................................................... 41
DHCP server log.............................................................................................................................. 42
IPv6 DHCP Manager................................................................................................................................. 42

Accessing and Managing Avaya Aura® Utility Services May 2013 5

 IPv6 DHCP Server status................................................................................................................. 42
Activate/Deactivate IPv6 DHCP....................................................................................................... 43
IPv6 DHCP IP Address Pools.......................................................................................................... 43
Show IPv6 DHCP Leases................................................................................................................ 44
IPv6 DHCP Sever Log...................................................................................................................... 45
Gateway Firmware.................................................................................................................................... 46
Upload Gateway Firmware............................................................................................................... 46
IP Phone Push Server............................................................................................................................... 47
Display Push Database.................................................................................................................... 47
Test Push Database......................................................................................................................... 47
Application Log View................................................................................................................................. 48
File server......................................................................................................................................... 48
Call Detail Recording........................................................................................................................ 49
Messages......................................................................................................................................... 49
Phone Firmware Manager................................................................................................................ 50
System Database............................................................................................................................. 50
MyPhone.......................................................................................................................................... 51
TFTP server..................................................................................................................................... 51
Application Control.................................................................................................................................... 52
File server......................................................................................................................................... 52
Call Detail Recording........................................................................................................................ 53
Phone Firmware Manager................................................................................................................ 54
System Database............................................................................................................................. 55
MyPhone.......................................................................................................................................... 56
TFTP server..................................................................................................................................... 57
Call Detail Record Tools........................................................................................................................... 58
CDR reports..................................................................................................................................... 58
CDR backups................................................................................................................................... 58
CDR archive..................................................................................................................................... 59
CDR e-mails..................................................................................................................................... 59
Chapter 4: Directory application........................................................................................ 61
General Settings....................................................................................................................................... 62
Translation Language............................................................................................................................... 65
External Numbers..................................................................................................................................... 66
Appendix A: Accessing the Utility Services database from an external application... 69
Appendix B: Configuring the Utility Services Standalone Template............................. 71
Appendix C: Configuring Call Detail Recording on Communication Manager............. 73
Index..................................................................................................................................... 75

6 Accessing and Managing Avaya Aura® Utility Services May 2013

Chapter 1:  Introduction

Purpose
This document provides procedures for managing the features that are part of Utility Services.
Features include IP phone settings, ADVD Settings, IP phone firmware management, log
viewer, CDR tools, and Enhanced System Directory.

Intended audience
The primary audience for this document is:
• Avaya field technicians
• Avaya partners
• Technical support personnel
• Solution Architects
• Implementation Engineers
• Support Personnel
• Technical support representatives
• Authorized Business Partners

Accessing and Managing Avaya Aura® Utility Services May 2013 7

Introduction

Document changes since last issue

The following change has been made to this document since the last issue:
• Updated the instances of Directory service application to Directory application in the section
Directory application on page 61.

Related Resources

Documentation
The following table lists the documents related to this product. Download the documents from
the Avaya Support website at http://support.avaya.com/.

Document Title Description Audience

number
Administration
03-603558 Implementing This document provides Implementation engineers, field
Avaya Aura® installation, technicians, business partners,
Communication configuration, initial solution providers, customers
Manager administration,
troubleshooting, and
basic maintenance
checklists and
procedures for Avaya
Aura® Communication
Manager.
16-300256 4600 Series IP This document Application developers,
Telephones describes how to set up System administrators who
Application two optional Avaya develop or implement Web-
Programmer application interfaces, based or Push-based
Interface (API) the Web browser and the applications for Avaya IP
Guide Push interface. Telephones
03-602253 Avaya This document Solution architects,
Communication describes the MyPhone Implementation engineers,
Manager feature and how to Support personnel, Technical
Express administer simple call support representatives,
MyPhone Quick routing patterns. Authorized Business Partners
Reference

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 Support

Document Title Description Audience

number
03-602578 Avaya This document Solution architects,
Communication describes the features Implementation engineers,
Manager available to the Support personnel, Technical
Express administrators of Avaya support representatives,
MyPhone MyPhone for Avaya Authorized Business Partners
Administration Communication
Reference Manager Express
(CME).

Avaya Mentor videos

Avaya Mentor is an Avaya-run channel on YouTube that includes technical content on how to
install, configure, and troubleshoot Avaya products.
Go to http://www.youtube.com/AvayaMentor and perform one of the following actions:

• Enter a key word or key words in the Search Channel to search for a specific product
or topic.
• Scroll down Playlists, and click the name of a topic to see the available list of videos
posted on the site.

Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release
notes, downloads, and resolutions to issues. Use the online service request system to create
a service request. Chat with live agents to get answers to questions, or request an agent to
connect you to a support team if an issue requires additional expertise.

Warranty
Avaya provides a 90-day limited warranty on Communication Manager. To understand the
terms of the limited warranty, see the sales agreement or other applicable documentation. In
addition, the standard warranty of Avaya and the details regarding support for Communication
Manager in the warranty period is available on the Avaya Support website at http://
support.avaya.com/ under Help & Policies > Policies & Legal > Warranty & Product
Lifecycle. See also Help & Policies > Policies & Legal > License Terms.

Accessing and Managing Avaya Aura® Utility Services May 2013 9

Introduction

10 Accessing and Managing Avaya Aura® Utility Services May 2013

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Chapter 2:  Utility Services overview

Avaya Aura® Utility Services runs a number of utility applications that support or enhance the component
applications facilitating a complete single box solution.
With Utility Services Release 6.2 and later, you can connect the Utility Services applications and tools
with the duplex Communication Manager or Main Survivable Server template that is running on a separate
server. When deployed as a standalone template, the system supports Utility Services for the
Communication Manager Duplex deployment solution.

Note:
If you configured the stand-alone Utility Services template to connect to Communication Manager on
a Communication Manager template that includes Utility Services, do not configure Utility Services on
the Communication Manager template.
The following sections describe the Utility Services applications.
Utility Admin
Using Utility Admin, you can configure and gain access to the following Utility Services applications:
• Software Version: Displays the software versions of packages, operating system, IP telephone
Firmware, media module firmware, and gateway firmware that are installed and active on Utility
Services.
• Firewall Rules: Displays the IPv4 and IPv6 firewall rules of Utility Services.
• IP Phone file server: Supports the download of IP telephone firmware and settings files. The server
also supports backing up and restoring IP telephone user configuration, for example, speed dial
configurations.
• ADVD Settings Editor: Provides a Web-based tool for configuring the Avaya Desktop Video Device
(ADVD) settings file. The ADVD Settings Editor significantly simplifies the process of making changes
to the ADVD settings file and provides enhanced validation to avoid wrong configurations.
• IP Phone Settings Editor: Provides a Web-based tool for configuring the IP telephone settings file.
This significantly simplifies the process of making changes to the IP telephone settings file and
provides enhanced validation to avoid wrong configurations.
• IP Phone firmware management: Supports uploading new telephone firmware to the file server.
• DHCP server: Provides basic DHCP server capabilities for supporting IP telephones.
• IPv6 DHCP server: Provides IPv6 DHCP server capabilities for supporting IP telephones.
• IP Phone Push Server: Displays the content from the Push Server Database.
• Log viewer: Supports accessing the log files for all of the Utility Services applications.
• CDR Tools: Provides a Call Detail Records (CDR) collection capability that collects CDR records
from Communication Manager and imports the records into the Utility Services database. CDR tool

Accessing and Managing Avaya Aura® Utility Services May 2013 11

Utility Services overview

also provides some simple example reports to demonstrate how a system administrator can use the
CDR data in the database.
MyPhone Admin
Using MyPhone Admin you can gain access to the following configuration elements of MyPhone and IP
telephone operations:
• MyPhone Feature Buttons: You can enable or disable the features available to the users of
MyPhone.
• WML Links: The IP Phones can display a default Wireless Markup Language (WML) page. You can
use this option to configure the default WML page.
• System Message: You can configure the WML page. This element typically contains a block of text
which is relevant to every IP Phone user.
For more information about MyPhone Admin, see Avaya Communication Manager Express MyPhone
Administration Reference, 03-602578.
MyPhone
Using MyPhone you can configure the IP telephones through a Web interface. You can configure buttons,
language settings, EC500, Enhanced Call forwarding, and other features. With MyPhone, you can also
change the station security codes and other parameters through the Web interface.
For more information about MyPhone, see Avaya Communication Manager Express MyPhone Quick
Reference, 03-602253.
MyPhone User Guide
You can download a PDF file and an online HTML file to view the MyPhone documentation.

Accessing Utility Services applications

About this task
Using the Utility Services administration Web pages, you can gain access to various Utility
Services applications, administer user settings, and perform other administrative activities.
Procedure

1. Enter the Utility Services URL on your Web browser.

2. Click Utilities > Utility Admin.
3. Enter the user name.
4. Click Logon.
5. Enter the password.
6. Click Logon.
The system displays the Utility Services menu.

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 Accessing Utility Services applications

Accessing and Managing Avaya Aura® Utility Services May 2013 13

Utility Services overview

14 Accessing and Managing Avaya Aura® Utility Services May 2013

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Chapter 3:  Utility Admin

Common

Viewing the legal notice

Procedure

Click Common > Legal Notice.

The Legal Notice page displays the copyright and trademarks information.
The system always displays the Legal Notice page after you successfully log on to
Utility Services.

Software Version
Use the Software Version page to view the software versions of packages, operating system,
IP Telephone Firmware, media module firmware, and gateway firmware that are installed and
active on Utility Services.

Viewing the software version

Procedure

Click Common > Software Version.

The Software Version page displays the packages, operating system, and firmware
version information.

Accessing and Managing Avaya Aura® Utility Services May 2013 15

Utility Admin

Miscellaneous

Ping Host
You can confirm network connectivity between the Utility Services and other IP hosts.

Pinging a host
Procedure

1. Click Miscellaneous > Ping Host.

2. On the Ping page, enter the Host Name or IP Address of the endpoint.
3. Perform one of the following:
• Select the respective check box if you do not want the system to look up
symbolic names for host addresses while pinging.
• Select the respective check box if you want the system to bypass normal
routing tables and send directly to a host while pinging.
4. To ping the required endpoint and check the connectivity, click Execute Ping.

IPv6 Ping Host

You can confirm network connectivity between the Utility Server and other IPv6 hosts.

Pinging an IPv6 Host

Procedure

1. Click Miscellaneous > IPv6 Ping Host.

2. On the IPv6 page, enter the Host Name or IPv6 IP Address of the endpoint.
3. Perform one of the following:
• Select the respective check box if you do not want the system to look up
symbolic names for host addresses while pinging.

16 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Miscellaneous

• Select the respective check box if you want the system to bypass normal
routing tables and send directly to a host while pinging.
4. Click Execute Ping6 to ping the required endpoint and check the connectivity.

Upload files
Use a web browser to upload a file to the Utility Server. You can upload either single file or a
zipped file. In both cases, the file is transferred from the web browser session to the /tmp
directory on Utility Server. Other applications can use this directory as a temporary store for
files.

Uploading telephone firmware to Utility Services

Procedure

1. Click Miscellaneous > Upload Files.

2. On the Upload File page, click Browse to locate the file.
3. Click Upload File to upload the file.

Utility Services Backup and Restore

Use this page to backup and restore Utility Services. Utility Services backup and restore is
performed separately from the backup and restore capability of System Platform. Utility
Services backup and restore creates exactly the same backup file and uses the same file list.
You can use this page to allow the IP telephone and Gateway Firmware to be explicitly included
or excluded from all backup that is including from the local page and from System Platform.
Include Firmware in Backup: Use this option to create a complete backup file. Backup files
are huge and server takes longer duration to generate the files.
Exclude Firmware in Backup: Use this option to backup the firmware. Excluding the firmware
is much faster. If firmware is contained within a backup file, server always restores the
firmware.

Note:
Firmware backup setting affects both local and System Platform backups.

Accessing and Managing Avaya Aura® Utility Services May 2013 17

Utility Admin

Creating a new Utility Services backup file

Procedure

1. In the navigation pane, click Utility Services Backup and Restore.

2. On the Utility Services Backup and Restore page, click Create Backup to create a
new ZIP file of the Utility Services backup files.
After creating the backup file, the system provides a link to download the newly
created Utility Services backup file.
3. Click the Download the newly create Utility Services Backup File link to save
the ZIP file on the local system.
4. Click Continue to return to the Utility Services Backup and Restore page.

Uploading and restoring Utility Services backup file

Procedure

1. Click Utility Services Backup and Restore.

2. On the Utility Services Backup and Restore page, click Browse to navigate to the
file you need to upload.
3. Click Upload Backup to upload the backup file.

Customer Banner Control

The Customer Banner Control page displays the current status of the customer banner and a
block of text that you can edit. The block of text contains the legal statement about the system
that is running on Utility Services. Using the Customer Banner Control page, you can edit,
enable, or disable the banner.

Controlling Customer Banner

Procedure

1. Click Miscellaneous > Customer Banner.

The Customer Banner Control page displays the customer banner.

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 Firewall Rules

2. To enable or disable the customer banner, click Enable Customer Banner or

Disable Customer Banner.
3. To update the customer banner, click Update Customer Banner.

Customer Banner Control button descriptions

Name Description
Enable Customer Banner Enables the customer banner.
Disable Customer Banner Disables the customer banner.
Update Customer Banner Updates the customer banner.

Firewall Rules

Firewall IPv4
The Firewall IPv4 page displays the IPv4 firewall rules of Utility Services. Using the Firewall
IPv4 page, you cannot edit or configure the firewall rules.

Firewall IPv6
The Firewall IPv6 page displays the IPv6 Firewall rules of Utility Services. Using the Firewall
IPv6 page, you cannot edit or configure the firewall rules.

Viewing firewall rules

Procedure

1. To view the IPv4 firewall rules, click Firewall Rules > Firewall (IPv4).
2. To view the IPv6 firewall rules, click Firewall Rules > Firewall (IPv6).

Accessing and Managing Avaya Aura® Utility Services May 2013 19

Utility Admin

IP Phone Tools

ADVD Settings Editor

You can configure settings for an Avaya Desktop Video Device (ADVD) using the ADVD
Settings Editor. Most ADVD uses the Axxxsettings.txt file to configure video-related settings
such as default Wireless Markup Language (WML) page and the options users can access
from the handset. With ADVD settings editor, you can edit this file together with entry checking
and help files.

Configuring view of ADVD settings file

Procedure

1. On the left navigation menu, select ADVD Settings Editor.

The system displays the ADVD Settings Editor page.
2. Select the Display file comments check box to display the comments located in
the Axxxsettings file. If you clear this check box, the comments remain in the
Axxxsettings file, but the system does not display the comments.
3. Select the Display only active options check box to display only the active settings
on the ADVD. Other values remain in the Axxxsettings file as is, but the system
does not display the comments.

Note:
Comment lines start with double pound keys (##). Active lines start with SET
command and contain options that are read by the ADVD. Lines within the file
that start with double pound keys (##). SET are inactive. Currently the settings
editor works only with values in uppercase. So, you must use uppercase for SET
and parameter names in the file.

Editing the ADVD settings file

Procedure

1. To select a settings file to edit, perform one of the following steps:

• Download the Axxxsettings.txt file from the Utility Services. This method
is the default using which you can edit the Axxxsettings file that resides in the

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 IP Phone Tools

Utility Services. SIP and H.323 videos use the same Axxxsettings.txt
file.

Note:
You can edit the URL address in the text box to download the file from a
different HTTP source. If you have a different file server in the network, then
enter the URL for Axxxsettings.txt on that server. The application
downloads the Axxxsettings.txt file for editing.

The application cannot save the file back on the remote server. You must
download the edited Axxxsettings.txt from the server on the Save
page, and then upload the file to the original server.
• To upload a Axxxsettings.txt file or
ADVDParameterDefinitions.xml file from a computer to the server,
select Upload ADVD settings or xml file and then click Browse.
The ADVDParameterDefinitions.xml contains help and entry
information for the editor. At present, Utility Services includes the latest version
of ADVDParameterDefinitions.xml file. This version will be available on
the Avaya Support site for later releases. The latest version of the
Axxxsettings.txt file is available on the Avaya Support site.

Note:
If the Axxxsettings file size is very large, the system takes approximately 5
to 10 seconds to load the file.
2. Click Proceed with selected values to edit the selected file.
The system displays the Axxxsettings.txt page with four columns: Activate,
Parameter, Value, and Add Edit Delete.
3. Perform one of the following steps as required:
• Performing basic ADVD settings editing on page 21
• Checking ADVD settings syntax on page 22
• Performing advanced ADVD settings editing on page 22

Performing basic ADVD settings editing

Procedure

Perform one of the following steps:

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Utility Admin

• To activate a setting or deactivate a setting in the file, click the check box in the
Activate column. The system displays the value within the file and ADVD uses
that value.
• To change a value of a setting, change the value in the text box.

Note:
You must save the changes every time by using the Commit button at the
bottom of the page.

Checking ADVD settings syntax

Procedure

Perform one or more of the following steps as required:

• The system displays a setting with orange border if the setting is not found in the
xml file in the system and the setting might be invalid. Correctly specify such
settings.
• The system displays a setting with red border if the setting is incorrect and the
ADVD cannot understand the settings. Click on a settings value to see the detailed
information on the problem and correct the value.

Performing advanced ADVD settings editing

Procedure

Perform one or more of the following steps:

• To reload the settings and return to the current line, click R. This step is useful if
you changed a setting and want to verify if the setting is correct.
• To add a line, click the plus (+) sign. The system reloads the page and displays
a drop-down menu with all the available ADVD options in alphabetical order. The
real lines in the file are displayed above and below the add line. Select the required
option and enter the required value in the text box. Click Add Line. The line is
added below the current line.
• To add a comment, go to statement or raw text and click the plus (+) sign. Select
the Comment option from the bottom of the drop down menu, and click Add
Line.

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 IP Phone Tools

• To edit an entire line, click <. The system reloads the page and displays the line
exactly as in the file. Edit the text as required, and click Save Line. You can also
edit the comment lines using the same procedure.
• To delete a line, select the line and click the minus (-) sign. If you accidentally
delete a line, you can reload the original settings file by clicking ADVD Settings
Editor from the left navigation menu.

Saving ADVD settings

Procedure

1. After finish making the changes, click Save New Settings File.
2. On the Output Screen page, perform one of the following steps:
• To save the file in the Utility Services, click Save Axxxsettings.txt file to this
server.
• To download the file to your computer, click either the
Axxxsettings.txt(comments included in file) link or the
Axxxsettings.txt(no comments) link.

ADVD Setting Editor field descriptions

Name Description
Activate Contains a checkbox. Select the checkbox to
signify that the setting is active and ADVD
can read the setting. Clear the checkbox to
signify that the setting is inactive, displays as
commented out in the settings file and the
ADVD does not read the settings.
Parameter Displays comments and settings values.
Comments span both the columns, and you
can edit the comments using the edit line
button in the next column. The system
displays the ADVD settings name in the
parameter column and the current value in
the Value column.
Value Displays comments and settings values.
Comments span both the columns, and you
can edit the comments using the edit line
button in the next column. The system

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Utility Admin

Name Description
displays the ADVD settings name in the
parameter column and the current value in
the Value column
Add Displays the following buttons:
Edit Add: Adds a line or a comment.
Delete Edit: Edits an entire line or the comment
Reload lines.
Delete: Deletes a line.
Reload: Reloads the page validating any
changes.

IP Phone Settings Editor

You can configure settings for an IP phone using the IP Phone Settings Editor. Most Avaya IP
phones use the 46xxsettings.txt file to configure phone-related settings such as default WML
page and the options users can gain access from the handset. With the IP Phone Settings
Editor, you can edit this file together with entry checking and help files.

Configuring th edisplay of the IP Phone settings file

Procedure

1. In the left navigation pane, select IP Phone Settings Editor from.

The system displays the IP Phone Settings Editor page.
2. Select the Display file comments check box to display the comments located in
the 46xxsettings file. If you clear this check box, the comments remain in the
46xxsettings file, but the system does not display the comments.
3. Select the Display only active options check box to display only the active settings
on the IP phones. Other values remain in the 46xxsettings file as is, but the system

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 IP Phone Tools

does not display the comments.

Note:
Comment lines start with double pound keys (##). Active lines start with SET
command and contain options that are read by the IP phones. Lines within the
file that start with double pound keys (##) SET are inactive. Currently, settings
editor works only with values in uppercase. So, you must use uppercase for SET
and parameter names in the file.

Editing the IP Phone settings file

Procedure

1. To select a settings file to edit, perform one of the following steps:

• Download the 46xxsettings.txt file from the Utility Services. This method
is the default using which you can edit the 46xxsettings file that resides in Utility
Services. SIP and H.323 IP phones use the same 46xxsettings.txt file.

Note:
You can edit the URL address in the text box to download the file from a
different HTTP source. If you have a different file server in the network, then
enter the URL for 46xxsettings.txt on that server. The application
downloads the 46xxsettings.txt file for editing.

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Utility Admin

The application cannot save the file back on the remote server. You must
download the edited 46xxsettings.txt from the server on the Save
page, and then upload the file back to the original server.
• To upload a 46xxsettings.txt file or
IpPhoneParameterDefinitions.xml file from a computer to the server,
select Upload IP phone settings or xml file and then click Browse.
The IpPhoneParameterDefinitions.xml contains help and entry
information for the editor. At present, Utility Services includes the latest version
of IpPhoneParameterDefinitions.xml file. This version will be available
on the Avaya Support site for the later releases. The latest version of the
46xxsettings.txt file is available on the Avaya support site.

Note:
If the 46xxsettings file size is very large, the system takes approximately 5
to 10 seconds to load the file.
2. To edit the selected file, click Proceed with selected values.
The system displays the 46xxsettings.txt page with four columns:
• Activate
• Parameter
• Value
• Add Edit Delete
See IP Phone Setting Editor field descriptions on page 28.
3. Perform one of the following steps as required:
• Performing basic IP Phone settings editing on page 26
• Checking IP Phone settings syntax on page 27
• Performing advanced IP Phone settings editing on page 27

Performing basic IP Phone settings editing

Procedure

Perform one of the following steps:

• To activate a setting or deactivate a setting in the file, click the check box in the
Activate column. The system displays the value within the file and IP Phone uses
that value.
• To change a value of a setting, change the value in the text box.

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 IP Phone Tools

Note:
You must save the changes every time by using the Commit button at the
bottom of the page.

Checking IP Phone settings syntax

Procedure

Perform one or more of the following steps as required:

• The system displays a setting with orange border if the setting is not found in the
xml file in the system and the setting might be invalid. Correctly specify such
settings.
• The system displays a setting with red border if the setting is incorrect and the IP
Phones cannot understand the settings. Click on a settings value to see the
detailed information on the problem and correct the value.

Performing advanced IP Phone settings editing

Procedure

Perform one or more of the following steps:

• To reload the settings and return to the current line, click R. This step is useful if
you changed a setting and want to verify if the setting is correct.
• To add a line, click the plus sign (+). The system reloads the page and displays
a drop-down menu with all the available IP phone options listed in alphabetical
order. The existing lines in the file are displayed above and below the add line.
Select the required option and enter the required value in the text box. Click Add
Line. The line is added below the current line.
• To add a comment, go to statement or raw text and click the plus sign (+). Select
the Comment option from the bottom of the drop-down menu, and click Add
Line.
• To edit an entire line, click the less than (<) sign. The system reloads the page
and displays the line exactly as the line appears in the file. Edit the text as required,
and click Save Line. You can also edit the comment lines using the same
procedure.
• To delete a line, select the line and click the plus sign (+). If you accidentally delete
a line, you can reload the original settings file by clicking IP Phone Settings

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Utility Admin

Editor from the left navigation menu. Changes are not saved to the file until the
system displays the final page and you select a save option.

Saving IP Phone settings

Procedure

1. After finish making the changes, click Save New Settings File.
2. On the Output Screen page, perform one of the following steps:
• To save the file in the Utility Services, click Save 46xxsettings.txt file to this
server.
• To download the file to your computer, click either the
46xxsettings.txt(comments included in file) link or the 46xxsettings.txt(no
comments) link.

IP Phone Setting Editor field descriptions

Name Description
Activate Contains a checkbox. Select the checkbox to
signify that the setting is active and IP
Phones can read the setting. Clear the
checkbox to signify that the setting is
inactive, displays as commented out in the
settings file and the IP Phones does not read
the settings.
Parameter Displays comments and settings values.
Comments span both the columns, and you
can edit the comments using the edit line
button in the next column. The system
displays the IP phone settings name in the
parameter column and the current value in
the Value column.
Value Displays comments and settings values.
Comments span both the columns and you
can edit the comments using the edit line
button in the next column. The system
displays the IP phone settings name in the
parameter column and the current value in
the Value column.

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 IP Phone Tools

Name Description
Add Displays the following buttons:
Edit Add: Adds a line or a comment.
Delete Edit: Edits an entire line or the comment
Reload lines.
Delete: Deletes a line.
Reload: Reloads the page validating any
changes.

IP phone backup and restore

You can use the IP Phone Backup and Restore option to:
• Back up and restore individual IP phone settings.
• Compress the backup files into a ZIP file and store it locally.
• Restore an existing backup file to the Utility Services repository of IP phone backup
files.

Note:
The SIP Phones store their configuration information on the SIP Enablement Server. The
System Platform master backup also backs up this data.

Backing up an IP Phone settings file

Procedure

1. In the navigation pane, select IP Phone Tools > IP Phone Backup and
Restore .
2. Click Create Backup to create a new zip file of the IP Phone backup files. After
creating the backup file, the system provides a link to download the newly created
zip file.

Restoring an IP Phone settings file

Procedure

1. In the left navigation pane, click IP Phone Tools > IP Phone Backup and
Restore.
2. To locate an existing ZIP file of the IP Phone backup files, click Browse.

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Utility Admin

3. To upload the backup files to restore later, click Upload Backup.

IP Phone Backup and Restore button descriptions

Name Description
Create Backup Creates a new ZIP file of the IP Phone
backup files. After creating the backup file,
the system provides you a link to download
the newly created ZIP file.
Upload Backup Uploads a backup ZIP file to the Utility
Server's repository of IP Phone backup
files.

IP Phone Custom File Upload

You can upload the custom files to Utility Services. You can also use the IP Phone Custom
File Upload page to install-site specific files such as Custom Screen Saver images. Currently,
you can upload a single file or a ZIP file. The files are immediately available and the system
overwrites any existing files.

Displaying a custom file

Procedure

1. Click IP Phone Tools > IP Phone Custom File Upload.

2. On the IP Phone Custom File Upload page, click Display Custom Directory to see
the custom files.

Uploading and activating custom file

Procedure

1. Click IP Phone Tools > IP Phone Custom File Upload.

2. To navigate to the file you need to upload, on the IP Phone Custom File Upload
page, click Browse.

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 IP phone firmware manager

3. To upload a custom file, click Upload Custom Files and Activate.

IP phone firmware manager

This application enables you to perform controlled resetting of H.323 IP stations registered on
Communication Manager to load new settings or upgrade firmware on IP phones.

Note:
You cannot reset IP stations that are not logged in or are logged in with unnamed
registrations using this application.

Configure CM Login
The Configure CM Login page contains the login for Communication Manager. Using the
Configure CM Login page, you can configure the login that Utility Services will use to
communicate with Communication Manager.

Configuring the Communication Manager login

About this task
Use this procedure to configure the login that Utility Services will use to communicate with
Communication Manager. Utility Services requires communication with Communication
Manager to:
• Display the stations that are registered and the version of firmware that the stations are
running
• Schedule the IP telephones to load new firmware and perform the required reset
Procedure

1. Log in to the Utility Services Utility Admin interface.

2. In the navigation pane, under IP Phone Firmware Manager, click Configure CM
Login.
3. Enter the IP address of Communication Manager.
4. Enter the user name.

Important:
The user name and password that you enter must already be configured in
Communication Manager.

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Utility Admin

5. Enter the password.

6. Click Save Callserver Settings.
7. To test that Utility Services can communicate with Communication Manager, click
Test Connection.

Configure CM Login field descriptions

Name Description
CM Address Enter the Communication Manager IP
Address.
User Name Enter the user name.

Important:
The user name and password must be
configured in Communication Manager.
The user name must be bash shell
privileged or non Access Secure Gateway
(non ASG). If you enter the dadmin user
name, which does not have the bash shell
privileges, and click the Test
Connection button, the system displays
the Connection to Call Server
failed!.
Password Enter the password.

Configure CM Login button descriptions

Name Description
Save Callserver Settings Saves any changes made to the settings on
the CM Login page.
Test Connection Checks the connections and logins.

Display stations
This page displays the IP stations registered with Communication Manager and configured
using the Communication Manager login.

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 IP phone firmware manager

Viewing stations and firmware versions

Before you begin
Configure the Communication Manager login. See Configuring the Communication Manager
login on page 31.
About this task
Use this procedure to view a list of configured IP telephone stations that have been
administered on Communication Manager. The list also displays the version of firmware that
is installed on each telephone.
Procedure

1. Log in to the Utility Services Utility Admin interface.

2. In the navigation pane, under IP Phone Firmware Manager, click Display
Stations.

Note:
The telephone information might take some time to display the first time that you
perform this procedure. Results for larger systems will take more time to display
than results for smaller systems. Subsequent displays take less time.

Display Stations field descriptions

Name Description
Extension The extension number on Communication
Manager.
Type The station type as set on the station form.
Connected Type The actual type of station that is connected.
Model The type of IP phone that is connected.
Network Region The IP network region the phone is in.
IP address The IP address as seen on Communication
Manager of the IP endpoint.
Firmware Version The current version of firmware on the IP
endpoint.
Firmware on the Utility Server The firmware version stored locally on the
Utility Services.

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Utility Admin

Display Stations button descriptions

Name Description
Update Table Forces the IP Phone Firmware Manager
application to log in to Communication
Manager and update the Phone Firmware
Manager database with the station
information.
Refresh Page Refreshes the current Web page with the
current information in the Phone Firmware
Manager database.

Display firmwareDisplay server firmware

This page displays the firmware stored locally on Utility Services. If you set an IP phone to use
Utility Services, the system upgrades the IP phone to the release listed in this page after a
reset.

Viewing available firmware

About this task
Use this procedure to view the firmware that is stored locally on Utility Services. If you set an
IP telephone to use Utility Services, the system upgrades the IP telephone to the release listed
on this page after a reset.
Procedure

1. Log in to the Utility Services Utility Admin interface.

2. In the navigation pane, under IP Phone Firmware Manager, click Display Server
Firmware.
The Phone Firmware Manager - Display Latest Firmware page lists the latest
firmware versions available on Utility Services.

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 IP phone firmware manager

Manage Phone Firmware

Managing firmware
About this task
Use this procedure to view, unpack, activate, deactivate, or remove endpoint firmware from
Utility Services.
Procedure

1. Log in to the Utility Services Utility Admin interface.

2. In the navigation pane, under IP Phone Firmware Manager, click Upload Phone
Firmware.
3. Select the firmware package to view, unpack, activate, deactivate, or remove.
4. Click the appropriate button:
• View
• Unpack
• Activate
• Deactivate
• Remove

Upload phone firmware

This feature provides a centralized deployment feature for IP Phone Firmware.
Manage Firmware button descriptions

Name Description
View Displays the information of the selected firmware package.
Unpack Unpacks each package of phone firmware separately extract files from
the ZIP archive.
Activate Activates the selected firmware package and makes firmware available
to the Utility Server.
Deactivate Deactivates the selected firmware package and remove firmware from
the web server.
Remove Deletes the extracted files as well as the ZIP archive.

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Utility Admin

Schedule Phone File Download

With the Schedule Phone File Download page, you can select the IP phones to reset and
specify the period for reset. You can also configure the system to reset an IP phone if the IP
phone fails to upgrade, or if you do not want to reset a station that is currently active on a
call.
You can reset the IP phones based on network-region, IP phone type, certain firmware loads,
extension, or extension ranges. You can also specify the date and time to reset the IP
phones.

Scheduling endpoint reset to load firmware

Before you begin
Configure the Communication Manager login. See Configuring the Communication Manager
login on page 31.
About this task
Use this procedure to select the IP phones to reset and specify the period for reset. You can
also configure the system to reset an IP phone if the IP phone fails to upgrade, or if you do not
want to reset a station that is currently active on a call.
Procedure

1. Log in to the Utility Services Utility Admin interface.

2. In the navigation pane, under IP Phone Firmware Manager, click Schedule Phone
File Download.
3. Select options on the Phone Firmware Manager – Schedule Control page, and enter
the appropriate information when required.
4. Click Schedule Phone Firmware Update.

Schedule Phone File Download field descriptions

Name Description
Select Phones The list of IP phones from which you select
one or more IP Phone to reset based on the
phone type and firmware.
Select Start Time The time when the reset operation starts.
You can choose to reset a phone

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 IP phone firmware manager

Name Description
immediately, or you can set a date and time
to reset later.
Select Stop Time The time when the system stops the reset or
reboot operation. You can specify the date
and time for the reset operation.
Select whether a phone may be updated An option to enable the system to reset the
while being active phones that are currently active on a call.
You can set the option to No or Yes.
Select whether a phone running the latest An option to enable the system to reset only
firmware should be reset those phones that do not run the same
version of firmware as on Utility Services. Set
this option to Yes if you made changes to the
46xxsettings.txt file that the phones
use.
Enter the minimum delay between The number of seconds the system waits
handling of phones between resetting of phones to prevent the
file server being overloaded.
Enter the maximum number of error The number of times the system retries to
retries per phone reset a phone in the event the system fails to
upgrade the phone to the firmware on Utility
Services. The number of retries is limited by
the stop time specified in the Select Stop
Time field.
Enter the minimum delay between error The number of seconds the system waits
retries before trying to reset the same phone
again.
Select when error retries are re- The option to schedule the number of
scheduled attempts for resetting a phone when there is
an error in resetting at the end of the
scheduled period or during the scheduled
period.

Schedule Phone File Download button descriptions

Name Description
Schedule Phone Firmware Update Schedules the IP Phone Firmware update
according to the settings in the Phone
Firmware Manager - Schedule Control
page.

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DHCP Manager

DHCP
Dynamic Host Configuration Protocol (DHCP) is a method for endpoints to automatically obtain
IP addresses. Any client configured to use DHCP can obtain an IP address from the server
automatically allowing easier management of IP endpoints and efficient use of IP addresses.
The Utility Services DHCP uses the Linux DHCPD. Advanced users familiar with Linux DHCPD
can edit the dhcpd.conf directly and the application supports this. Any entry that is not displayed
on the Web-based DHCP editor is stored in the file.

DHCP server status

You can use the DHCP Server Status option to check whether the DHCP server is running
or not.

Viewing DHCP server status

Procedure

Click DHCP Manager > DHCP Server Status.

The system displays whether the DHCP service is running or not.

Activate or deactivate DHCP

Use the Activate/Deactivate DHCP feature to activate or deactivate the DHCP server. When
you activate the server, the system displays a status message. A DHCP server in a running
state indicates that the dhcpd.conf file is correctly created and the DHCP server has started.
A DHCP server that does not start indicates a problem in the dhcpd.conf file, and the system
displays an error message to indicate the likely cause of the problem.

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 DHCP Manager

Activating and deactivating a DHCP server

Procedure

1. Click DHCP Manager > Activate/Deactivate DHCP.

The DHCP Service Control page displays the status of the DHCP server.
2. To activate or deactivate the DHCP server based on the current status of the DHCP
server, click Activate DHCP Server or Deactivate DHCP Sever.

DHCP Service Control button descriptions

Name Description
Activate DHCP Server Activates the DHCP server.
On the DHCP Service Control page, you can
see RUNNING to indicate the active state.
Deactivate DHCP Server Deactivates DHCP server.
Load last working DHCPD conf file Loads the DHCPD file containing your
settings that you used to run the DHCP
Server last time.

DHCP IP address pools

You can use the DHCP IP Address Pools option to configure DHCP IP addresses. You can
add subnets to existing networks, view the subnet details for existing networks, edit subnet
details, or remove the subnets for a network range.

Viewing DHCP subnets

Procedure

1. Click DHCP Manager > DHCP IP Address Pools.

2. Select a network from the list for which you want to view the subnet details.
3. Click View Subnet.
The system displays the raw details of the file.

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Utility Admin

Adding a DHCP subnet

Procedure

1. Click DHCP Manager > DHCP IP Address Pools.

2. Click Add Subnet.
3. Enter a network and netmask for the new subnet.
4. Click Add Subnet.

Editing DHCP subnets

Procedure

1. Click DHCP Manager > DHCP IP Address Pools.

2. Select the network for which you want to edit the subnet details.
3. Click Edit Subnet to edit a subnet.
4. On the DHCP Server IP Address Pools page, edit the details as required.

Note:

In case you are unsure of a value to enter, click the blue question mark to see a
description of what should be entered in the field
5. Click Commit Changes and restart DHCPD.

Removing DHCP subnets

Procedure

1. Click DHCP Manager > DHCP IP Address Pools.

2. Select a network from the list if you want to remove the subnets for the particular
network range.
3. Click Remove Subnet to remove all the subnets from the DHCP network.
4. In the confirm message window, click OK.

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 DHCP Manager

Show DHCP leases

On the DHCP Leases Display page, you can view the DHCP lease information, the percentage
of IP addresses in use, and the addresses of the current endpoints. This information is useful
for knowing when pools are nearly all used.

Viewing DHCP lease information

Procedure

Click DHCP Manager > Show DHCP Lease.

The DHCP Leases Display page shows two pieces of information:
a. Range of IP ports available, number of IP ports in use, and percentage of
IP ports in use.
b. IP ports, the last usage duration of the IP ports, and the binding states of
the IP ports.

DHCP Leases Display field descriptions

Name Description
Range Start The start of the range of IP addresses that
you can use in DHCP.
Range End The end of the range of IP addresses that
you can use in DHCP.
Range Size The total number of IP addresses available
in the range for DHCP.
IP addresses in use The total number of IP addresses that are
currently in use within the range of IP
addresses.
Percentage in use The percentage for the number of IP
addresses in use within the range of IP
addresses.
Binding State The current status of an IP address. The
available options are Active and Free.
Active: An endpoint is currently using the IP
address.
Free: An endpoint has returned the IP
address to the pool.

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Utility Admin

Name Description
MAC Address The IP addresses for a particular computer
or laptop. This address is used for physical
identification of a particular Ethernet code.

DHCP server log

You can view the server logs and use the information to troubleshoot DHCP-related
problems.

Viewing DHCP log files

Procedure

1. Click DHCP Manager > DHCP ServerLog.

2. On the View DHCP Log Files page, click View Log to see the DHCP log files and
lease files.

IPv6 DHCP Manager

IPv6 DHCP Server status

You can use the IPv6 DHCP Server Status option to check whether the IPv6 DHCP server is
running or not.

Viewing IPv6 DHCP Server status

Procedure

Click IPv6 DHCP Manager > IPv6 DHCP Server Status.

The system displays whether the IPv6 DHCP service is running or not.

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 IPv6 DHCP Manager

Activate/Deactivate IPv6 DHCP

Use the Activate/Deactivate IPv6 DHCP page to activate or deactivate the IPv6 DHCP server
using the utility server. When you activate the server, the system displays a status message
from the utility service. An IPv6 DHCP server in a running state indicates that the dhcpd.conf
file is correctly created and the IPv6 DHCP server has started. An IPv6 DHCP server that does
not start indicates a problem in the dhcpd.conf file, and the system displays an error
message to indicate the likely cause of the problem.

DHCP Service Control button descriptions

Name Description
Activate DHCP Activates the DHCP server. On the IPv6 DHCP Service Control page,
Server you can see RUNNING to indicate the active state.
Deactivate Deactivates IPv6 DHCP server.
DHCP Server
Load last Loads the DHCPD file containing your settings that you used to run the
working DHCPD DHCP Server last time.
conf file

Activating and deactivating an IPv6 DHCP server

Procedure

1. Click IPv6 DHCP Manager > Activate/Deactivate IPv6 DHCP.

The IPv6 DHCP Service Control page displays the status of the IPv6 DHCP
server.
2. To activate or deactivate the DHCP server based on the current status of the DHCP
server, click Activate DHCP Server or Deactivate DHCP Sever.
3. To load the last working DHCP configuration file, click Load last woring DHCPD
conf file.

IPv6 DHCP IP Address Pools

You can use the IPv6 DHCP IP Address Pools option to configure IPv6 DHCP IP addresses.
You can update a DHCP address to the existing networks for a network range.

Accessing and Managing Avaya Aura® Utility Services May 2013 43

Utility Admin

IPv6 DHCP Server IP Address Pools field descriptions

Name Description
DHCP v6 Start Enter the valid IPv6 address without prefix.
Address
DHCP v6 Stop Enter the valid IPv6 address without prefix.
Address
DHCP v6 Prefix Enter the prefix address that is identical to the start and stop
Address addresses.

Updating DHCP IPv6 values

Procedure

1. Click IPv6 DHCP Manager > IPv6 DHCP IP Address Pools.

2. On the IPv6 DHCP Server IP Address Pools page, click Update DHCP v6
Values to update the DHCP Server IPv6 address.

Show IPv6 DHCP Leases

On the IPv6 DHCP Leases Display page, you can view the IPv6 DHCP lease information, the
percentage of IP addresses in use, and the addresses of the current endpoints. This
information is useful for knowing when pools are nearly all used.
IPv6 DHCP Leases Display field descriptions

Name Description
Range Start The start of the range of IPv6 addresses that you can use in DHCP.
Range End The end of the range of IPv6 addresses that you can use in DHCP
Range Size The total number of IPv6 addresses available in the range for DHCP.
IP addresses in The total number of IPv6 addresses that are currently in use within the
use range of IP addresses.
Percentage in The percentage of the number of IPv6 addresses in use within the range
use of IP addresses.
Binding State The current status of an IPv6 address. The available options are Active
and Free.
Active: An endpoint is currently using the IPv6 address.
Free: An endpoint has returned the IPv6 address to the pool

44 Accessing and Managing Avaya Aura® Utility Services May 2013

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 IPv6 DHCP Manager

Name Description
MAC Address IPv6 addresses of a particular computer or laptop. This address is used
for physical identification of a particular Ethernet code.

Viewing DHCP lease information

Procedure

Click IPv6 DHCP Manager > Show IPv6 DHCP Lease.

The IPv6 DHCP Leases Display page shows two pieces of information:
• Range of IP ports available, number of IP ports in use, and percentage of IP ports
in use.
• IP ports, the last usage duration of the IP ports, and the binding states of the IP
ports.

IPv6 DHCP Sever Log

You can view the server logs and use the information to troubleshoot IPv6 DHCP-related
problems.

Viewing IPv6 DHCP log files

Procedure

1. Click IPv6 DHCP Manager > IPv6 DHCP Server Log.

2. On the View IPv6 DHCP Log Files page, click View Log to see the DHCP log files
and lease files.

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Utility Admin

Gateway Firmware

Upload Gateway Firmware

This feature enables Utility Server to support Trivial File Transfer Protocol (TFTP) access for
Media Module and Gateway Firmware. Using Upload Gateway Firmware, you can view the
firmware and also upload a new firmware file on Utility Server.

Viewing Gateway firmware

Procedure

1. Click Gateway Firmware > Upload Gateway Firmware.

2. On the Upload Gateway Firmware page, click Display Firmware Directory to see
the Gateway Firmware.

Uploading Gateway Firmware

Procedure

1. Click Gateway Firmware > Upload Gateway Firmware.

2. On the Upload Gateway Firmware page, click Browse to navigate to the file you
need to upload.
3. Click Upload Gateway Firmware and Activate to upload Gateway firmware.

46 Accessing and Managing Avaya Aura® Utility Services May 2013

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 IP Phone Push Server

IP Phone Push Server

Display Push Database

Avaya IP telephones support the Push mechanism. The IP telephones use the Push
functionality to display emergency information, appointment reminders, or general internal
communications to your screen from a trusted server.
Utility Services provides a Push Database and a registered trusted push server. The Push
Database contains a list of extensions and names. Use this page to display the content from
the Push Server Database. All IP telephones must be registered with the Utility Services.
For more information on Push interface and administration, see 4600 Series IP Telephones
Application Programmer Interface (API) Guide.
With the administrator login credentials, you can access the Postgres table and write your own
applications.
The IP telephones register to receive Push messages, you must register the IP telephones.
However, IP telephones remain registered even after logoff. Therefore, you must age the
registrations and set a resubscription process at required intervals.

Button Description
Refresh Page Refreshes the IP telephone Push Server - Display Push Database
page.
Re-Subscribe Marks all registration entries as expired. The button also requests that
Extensions each device reregisters. On successful reregistration, the system
updates and validates the records.
Purge Database Deletes all expired records.

Test Push Database

Use this page to diagnose and to test the Push capability of Utility Services. You can push
content from the applications to the registered telephones. Use this page to allow each mode
and type of Push message to be sent to a single device, several devices, or all devices
simultaneously.

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Utility Admin

Sending Push messages

Procedure

1. Click IP Phone Push Server > Test Push Server.

2. On the IP Phone Push Server - Test Push Server page:
a. To select all the extensions, click Select All Extensions.
b. To deselect the extension, click Select No Extensions.
3. Select the type of PUSH message: Topline and Display.
4. Select the number of alert tones: Silent, One Beep, Two Beeps, and Three
Beeps.
5. Select the priority of PUSH message. Available values are Normal and Barge.
6. In the PUSH Message to be sent text field, enter the message.
7. Click PUSH Message to send the message.

Application Log View

File server
You can view and download the file server log files, that is, the access and error log files for
HTTP, HTTPS, and Watchdog files, and the history log files. The system maintains the secure
and nonsecure access logs separately and also provides separate log files for monitoring and
recording of errors. You can filter the File Server logs to only display access entries made by
Avaya IP Phones. The Watchdog file is unique to the Utility Services. The Watchdog tests the
file server on a regular basis and restarts the server if the file detects any problem.
You can use the File Server option to view the current status of the file server and check
whether the server restarts automatically when rebooted. You can conduct a configuration file
test and restart the file server. You can also change the level of logging for the file server
independently for insecure (HTTP) and secure (HTTPS) access. You must restart the file
server to make the changes to the log levels effective.

Note:
Error logs do not support filtering.

48 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Application Log View

Viewing file server log files

Procedure

1. Click Application Log View > File Server.

2. Click View Log to view a particular log file, for example, HTTP, HTTPS, and
Watchdog.
3. Click Download File Server Log on the respective log file page to download the
log file.

Call Detail Recording

The Call Detail Recording applications handle Call Detail Records (CDR) that Communication
Manager generates. At present, five separate daemons perform the following five functions:
Collect data from Communication Manager. Import data to Utility Services. Export history data.
Back up data. Generate automated e-mail reports.

Viewing CDR log files

Procedure

1. Click Application Log View > Call Detail Recording.

2. Click View Log to view a particular log file, for example, CDR Collectors Activity log
and CDR Importers Activity log.
3. To download the log file, click Download Log.

Messages
Use the View Linux Messages Log Files page to view and download the Linux Messages log
files.
You can:
• view the log files, such as Messages Server Access Log and View Archive Log Files.
• zip the archived log files, download, and save the log files on your local drive.
• download the historic data to diagnose the system.

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Utility Admin

Viewing Linux Messages log files

Procedure

1. Click Application Log View > Messages.

The system displays the View Linux Messages Log Files page.
2. Click View Log to view a particular log file, for example, Messages Server Access
Log and View Archive Log Files.
3. To download the log file, click Download Messages Log.

Phone Firmware Manager

The Phone Firmware Manager (PFM) server updates the firmware of Avaya IP Phones. Use
the View Phone Firmware Manager Server Log Files page to view and download the Phone
Firmware Manager Server Access log files.

Viewing Phone Firmware Manager Server log files

Procedure

1. Click Application Log View > Phone Firmware Manager.

The system displays the View Phone Firmware Manager Server Log Files page.
2. Click View Log to view a particular log file, for example, PFM Server Access Log.
3. To download the logs, click Download PFM Server Access Log.

System Database
The Utility Services uses a local database to store and retrieve data for a variety of applications.
These applications include the Call Detail Recording system, the MyPhone System
Administrator, and other diagnostic tools. You can use the System Database option to view
and download the log files for the system database.

50 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Application Log View

Viewing system database log files

Procedure

1. Click Application Log View > System Database.

2. Click View Log to view the log file for a particular day of the week, for example,
Monday and Tuesday.
3. On the respective log file page, click Download Log.

MyPhone
With the MyPhone application, you can change the station security code and station buttons.
The application includes an administrator interface to control the buttons that users can select,
phone WML page, and LDAP directory control. You can use the MyPhone option to view and
download all the log files relevant to the MyPhone Server. The MyPhone server includes
MyPhone, the MyPhone Administrator log files, and the raw output from Tomcat - catalina.out.
You must use the catalina.out file only for diagnostic analysis, as this file contains entries
which are unrelated to the MyPhone application.

Note:
Avaya recommends that you keep the MyPhone option turned off so that users cannot
modify the settings on the phone, for example, the security code.

Viewing MyPhone server log files

Procedure

1. Click Application Log View > MyPhone.

2. Click View Log to view a particular log file, for example, MyPhone server log file
and MyPhoneAdmin error log file.
3. On the respective log file page, click Download Log.

TFTP server
You can view and download the TFTP server access log files. You can also view the archive
log files.

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Utility Admin

Viewing TFTP Server Access Log

Procedure

1. Click Application Log View > TFTP Server.

2. To view the TFTP sever access log, click View Log.
The system displays View TFTP Server Log Files page.

Viewing archive log files

Procedure

1. Click Application Log View > TFTP Server.

2. To view the archive log files, click View Log.
The system displays View Archive Log Files page.

Application Control

File server
The Control Web Server page displays the current status of the File Server and also provides
information on whether the server will automatically restart after a reboot. You can conduct a
configuration file test and request a restart of the File Server. You can change the level of
logging for the File Server independently for Insecure (HTTP) and Secure (HTTPS) access.
You must restart the file server to make the changes to the log levels effective.

Note:
You cannot change the operation of the File Server when a server reboots or stop the File
Server when a server reboots.

52 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Application Control

Viewing file server status

Procedure

1. Click Application Control > File Server.

The Control Web Server page displays the current status of the File Server.
2. Click File Server Configuration Test to start a configuration test for the File
Server.
3. Click Restart File Server to restart the File Server.

Note:
The system can take up to five minutes to activate the request to restart the File
Server.
4. Perform one of the following steps as appropriate:
• Choose the required option from the drop-down menu, and click Set Logging
Level for Insecure Access (HTTP).
• Choose the required option from the drop-down menu, and click Set Logging
Level for Secure Access (HTTPS).

Control Web Server button descriptions

Name Description
FIle Server Configuration Test Starts a configuration file test.
Restart File Server Restarts the file server.
Set Logging Levels for Insecure Access Sets logging level for the file server for HTTP,
(HTTP) or changes the existing log level settings
based on your selection.
Set Logging Levels for Secure Access Sets logging level for the file server for
(HTTPS) HTTPS, or changes the existing log level
settings based on your selection.

Call Detail Recording

You can view the current status of the Call Detail Recording (CDR) Collector applications and
also control these applications for example, starting or stopping the CDR applications and the
SQL Import Servers using the Call Detail Recording option. The changes you make are
effective immediately and the system preserves the settings when you restart the server.

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Utility Admin

Controlling CDR Servers

Procedure

1. Click Application Control > Call Detail Recording.

2. Click Enable the CDR Collector or Disable the CDR Collector to enable or disable
the CDR Collector application respectively.
3. Click Enable the CDR Importer or Disable the CDR Importer to enable or disable
the CDR Importer application respectively.
4. Click Enable the CDR Exporter or Disable the CDR Exporter to enable or disable
the CDR Exporter application respectively.
5. Click Enable the CDR Compressor or Disable the CDR Compressor to enable
or disable the CDR Compressor application respectively.

Control CDR Servers field descriptions

Name Description
CM Username Enter the Communication Manager user
name.
CM Password Enter the password.

Phone Firmware Manager

You can use the Phone Firmware Manager option to view the current status of the PFM server
and check whether the PFM server restarts automatically on a reboot. You can also start or
stop the server immediately or configure the operation of the PFM server after a reboot.
You can use the Phone Firmware Manager option to check whether the PFM server is running
or not. On the Control Phone Firmware Manager (PFM) Server page, you can see RUNNING
to indicate the active state of the PFM server.

Controlling Phone Firmware Manager server

Procedure

1. Click Application Control > Phone Firmware Manager.

54 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Application Control

The Control Phone Firmware Manager (PFM) Server page displays the current
status of the PFM server.
2. To start or stop the PFM Server, click Start the PFM Server or Stop the PFM
Server.
3. To enable or disable autostart of the PFM Server after a reboot, click Enable
Autostart of the PFM Server or Disable Autostart of the PFM Server.

Control Phone Firmware Manager Server button descriptions

Name Description
Start the PFM Server Starts the PFM server.
Stop the PFM Server Stops the PFM server.
Enable Autostart of the PFM Server Enables auto start of the PFM server after a
reboot.
Disable Autostart of the PFM Server Disables auto start of the PFM server after a
reboot.

System Database
You can use the System Database option to view the current status of the system database
and check whether the server restarts automatically on a reboot. You can also start or stop
the server immediately or configure the operation of the system database after a reboot.

Controlling System Database

Procedure

1. Click Application Control > System Database.

The Control System Database page displays the current status of the system
database.
2. To start or stop the system database, click Start System Database or Stop System
Database.
3. To enable or disable autostart of the system database after a reboot, click Enable
Autostart of System Database or Disable Autostart of System Database.

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Utility Admin

Control System Database button descriptions

Name Description
Start System Database Starts the system database server.
Stop System Database Stops the system database server.
Enable Autostart of System Database Enables auto start of the system database
server after a reboot.
Disable Autostart of System Database Disables auto start of the system database
server after a reboot.

MyPhone
You can use the MyPhone option to view the current status of the MyPhone Server and check
whether the server restarts automatically on a reboot. You can also start or stop the server
immediately or configure the MyPhone operation after a reboot.

Controlling MyPhone server

Procedure

1. Click Application Control > MyPhone.

The Control MyPhone server page displays the current status of the MyPhone
server and the status of the option to restart the server automatically after a
reboot.
2. Click Start the MyPhone Server or Stop the MyPhone Server to start or stop the
MyPhone server respectively.
3. Click Enable Autostart of the MyPhone Server or Disable Autostart of the
MyPhone Server to enable or disable autostart of the MyPhone server after a
reboot.

Control MyPhone Server button descriptions

Name Description
Start MyPhone Server Starts the MyPhone Server.
Stop MyPhone Server Stops the MyPhone Server.

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 Application Control

Name Description
Enable Autostart of the MyPhone Server Enables auto start of the MyPhone Server
after a reboot.
Disable Autostart of the MyPhone Server Disables auto start of the MyPhone Server
after a reboot.

TFTP server
You can view the current status of the TFTP server and whether the server will automatically
restart or reboot. You can start or stop the server to configure the operation of the server after
a reboot.

Controlling TFTP server

Procedure

1. Click Application Control > TFTP Server.

The Control TFTP Server page displays the current status of the TFTP server.
2. To start or stop the TSTP server, click Start the TFTP Server or Stop the TFTP
Server.
3. To enable or disable autostart of the TFTP server after a reboot, click Enable
Autostart of the TFTP Server or Disable Autostart of the TFTP Server.

Control TFTP Server button descriptions

Name Description
Start the TFTP Server Starts the TFTP server.
Stop the TFTP Server Stops the TFTP server.
Enable Autostart of the TFTP Server Enables auto start of the TFTP server after a
reboot.
Disable Autostart of the TFTP Server Disables auto start of the TFTP server after
a reboot.

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Utility Admin

Call Detail Record Tools

CDR reports
You can use the CDR Reports option to view the CDR Reports currently available. The system
collects the CDR records from Communication Manager and imports the records to the Utility
Services database.

Viewing CDR reports

Procedure

1. Click CDR Tools > CDR Reports.

2. Click View CDR Report to view a CDR report from the available options, for
example, the 10 longest calls, the 10 most active extensions, the 10 most dialed
numbers, and the raw CDR data.
The system displays each report in both a numeric and graphical form.

CDR backups
The CDR Export daemon ensures that the active CDR database contains only 12 months of
data. Once per month, the system deletes any data that is older than 12 months. However,
before deleting the data, the system stores the data in a Comma Separated Values (CSV) file.
You can use the CDR Backups option to download the data and store the data remotely or
import the data to another database. To provide ease of import, the system stores database
headings as the first line in the CSV file.

Note:
The system automatically deletes the files that are older than 12 months. At any given time,
you can gain access to a maximum of 12 months of online data and 12 months of previous
offline data in Utility Services.

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 Call Detail Record Tools

Gaining access to CDR backup files

Procedure

1. Click CDR Tools > CDR Backups.

The system displays a list of backup files that you can download.
2. To download a particular backup file, click Download.

CDR archive
The CDR Compress daemon compresses the raw CDR files collected from Communication
Manager as ZIP files, and stores the files in a directory named by month or year. You can use
the CDR Archive option to download these compressed zip files.

Accessing the CDR archive

Procedure

1. Click CDR Tools > CDR Archive.

The system displays a list of ZIP files that you can download.
2. Click Download to download a particular archive file.

CDR e-mails
By using the Control CDR E-Mails page, you can configure and control the operation of each
of the three regular e-mail daemons: daily, weekly, and monthly. You can enable or disable
each daemon separately. You can configure each daemon to generate up to three separate
reports and send the reports to a configurable list of recipients.

CDR E-Mails field descriptions

Name Description
E-Mail Daemon Enable or disable e-mail daemon for each of
the three regular daemons: daily, weekly,
and monthly.

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Utility Admin

Name Description
Longest Calls Generate a report for the longest calls you
have made over a period of time.
Most Active Generate a report for the most active
extensions that you have called.
Most Dialed Generate a report of the most dialed
numbers when you make calls.
Distribution List Send the reports to a list of recipients by e-
mail. You can separate each e-mail address
in the distribution list with a semicolon.

CDR E-Mails button descriptions

Name Description
Update CDR E-Mailer Configuration Saves and updates the CDR e-mail settings
based on the settings on the Control CDR E-
Mails page.

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Chapter 4:  Directory application

Using the Directory application, you can search an LDAP database using browsers that are compatible
with your 46xx and 96xx telephones. You can use the Web pages to configure the Directory application
to connect to an LDAP database and to customize the user search experience. Directory application
supports 250 instances of the Directory configuration and provides multi-language support for each of
these instances. For a more detailed description of the Directory application feature and the required
configuration, see Directory Application Job Aid on the Avaya Support website at https://
support.avaya.com.

Configuring the Directory application

About this task
You must configure the Directory application correctly for the Wireless Markup Language
(WML) Browsers to perform search operations.
Procedure

1. On the General Settings screen, specify the LDAP connection settings.

2. To ensure that the Directory application is connecting to the LDAP database, click
Test Connection.
3. Enable the Directory application for HTTP or HTTPS traffic.
4. (Optional) Use the Search Screen Settings screen to customize the Search screen
on the telephone browser.
5. (Optional) Use the Details Screen Settings screen to customize the Details screen
on the telephone browser.
6. (Optional) Use the Ldap Filter Settings screen to customize the Ldap filter attributes
while searching.

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Directory application

Configuring the telephones

Procedure

Set the HTTP (or HTTPS) to point to the Utility Server through DHCP or in the
46xxsettings.txt file.
Utility Server includes a 46xxsettings.txt file. The WMLHOME parameter is
automatically set up to point to a landing page that includes three WML applications:
Directory Application, User entered URL, and Message Application.

General Settings
Use this screen to administer general settings and LDAP connection settings for the Directory
application.

General Administration
Directory number
Select any number between one and 250 and the system configures Directory application for
the particular directory number. The system configures and applies the particular directory
number to the General Settings page, the Translation Language page, and the External
Numbers page.
Application title
Enter an application title that the search screen of the telephone browsers can display.
HTTP
Select Enable to enable HTTP traffic. If you enable HTTP, the Directory application can accept
traffic from WML Browsers using the HTTP protocol.

Warning:
When you enable the Directory application on the HTTP port or unsecured port 80, you allow
any browser to gain access to the Directory application without authentication or encryption
mechanisms. Unauthorized users can gain access to directory information that is stored on
your LDAP server using the Directory interface.

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 General Settings

HTTPS
Select Enable to enable HTTPS traffic. If you enable HTTPS, the Directory application can
accept traffic from WML Browsers using the HTTPS protocol.
Select a language file
Select a language file from the drop-down menu where you can write your translation.
Select language for your translation
Select a language for your translation from the drop-down menu to write to the language file
you selected in the previous step.

LDAP Administration
Host Name
Enter the hostname or IP address of the LDAP server. The Directory application connects to
this server for searching.
Port
Enter a port number. The default LDAP port is 389. If the LDAP server is using a different port,
enter the port number.

Note:
Ensure that this port is enabled in the firewall. You should open the port only for outbound
traffic.
Base DN (Search Root)
Specify an LDAP distinguished name from where the Directory application can begin
searching.
Base DN (External Search Root)
Specify an LDAP Base Distinguished Name where the external numbers are stored. With the
Manage External Numbers screen, you can use this root to list, add, or delete entries in the
external directory. This distinguished name must be under the Search Root to enable the
Directory application to include external names in its search. For example, if the Search Root
is o=avaya.com, then the External Search Root can be ou=external numbers, o=avaya.com.
Max number of hits
Enter the maximum number of results that must be returned for a particular search. The default
value is 96.

Note:
A higher number can degrade the system performance. The system stops the search
operation when the search reaches the maximum number.
User ID
Specify a User ID to connect to the LDAP server. If you do not provide a User ID, the Directory
application uses an anonymous LDAP connection. To ensure that you can modify the LDAP

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Directory application

database using the Manage External Numbers screen, you must give write access to the
specified user for the database.
Password
Specify a password for the User ID you specified for the LDAP server.
Search Time
Enter the maximum number of seconds the search can take before returning the results. The
system stops the search operation when the search exceeds the time. The default value is 10
seconds.
Secure Connection (TLS support)
Select On or Off. The Directory application can connect to an LDAP server on TCP or TLS. If
you select TLS as the connection type, requires additional configuration is required. For more
details, see the TLS Configuration topic.
Test Connection
Click Test Connection to ensure that the Directory application can connect to the LDAP server
using the connection parameters you specified in Secure Connection (TLS support) section.

Search Screen settings

You can customize the search or home page of the Directory application to enable users to
search for particular LDAP attributes. You can specify total six search attributes, out of which
you can customize four. The telephone displays each search attribute on a separate line. You
can configure the settings for each line as follows:
Search Attribute
Select from the list of available LDAP attributes or choose a new attribute. Enter the LDAP
attribute name in the space provided. For example, the LDAP attribute for Name can be cn or
cn;lang-en. A second attribute can be a telephone number or any attribute associated with the
telephone number.

Note:
A valid LDAP attribute name can be an alphabetic character, a number, and the minus (-)
and colon (;) symbols. But the attribute name must begin with an alphabetic character.
Associated Label
Enter the label for each search attribute that is activated. This label supports Unicode and is
displayed on the telephone search screen.
Minimum Search String
Enter the minimum number of characters with values between one and nine required for user
entered Search strings. The directory application denies a search with a search string
containing less than the minimum number of characters required.

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 Translation Language

Detail Screen settings

You can customize the details screen of the Directory application to display attributes of a
particular LDAP entry. The telephone browser can display a total of six attributes. The first
attribute must be a name and the second attribute must be a telephone number. You can
customize the other four attributes.
Detail Attribute
Select from the list of available LDAP attributes or choose a new attribute. Enter the attribute
name in the space provided. For example, the LDAP attribute for Name can be cn or cn;lang-
en. A second attribute can be a telephone number or any attribute associated with the
telephone number.

Note:
A valid LDAP attribute name can be an alphabetic character, a number, and the minus (-)
and colon (;) symbols. But the attribute name must begin with an alphabetic character.
Associated Label
Enter the label that the system displays before the actual value on the detail screen.

LDAP Filter Settings

You can customize the LDAP Filter settings of the Directory application to add filters to the
LDAP search. The system sends the results if the filter text is part of a DN that matches the
search string. You can configure a total of six attributes for the ldap search filter.
Filter Attribute
Select from the list of available LDAP attributes that can be used in search filter, or select the
other option and enter the attribute name in the text box.

Note:
A valid LDAP attribute name can be an alphabetic character, a number, or the symbols -
and ;. But the attribute name must begin with an alphabetic character.
Filter Text
Enter the label which would be used in the ldap search filter for the associated filter attribute.

Translation Language
Use the Translation Language screen for the translation language you selected in the General
Administration screen for the selected Directory Number. The system has 11 predefined
translation languages. When you select a language, the system writes the language translation

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Directory application

to the file and the system displays the details in the translation column. If you select a language
other than the 11 predefined languages, the system displays English text mapping English
translations. In either of these scenarios, you can edit the English text in the translation
mapping column.
The following list includes the 11 predefined language translations:
• Brazilian-Portuguese
• English
• French
• German
• Italian
• Japanese
• Korean
• Lat-Spanish
• Russian
• Simplified Chinese
• Traditional Chinese
Using the translation language settings, the user can edit the translation string in the right
column of each English string.

External Numbers
You can use this screen to view entries under the External Number search root in the LDAP
database based on your specification in the General Settings screen. You can also add new
external numbers and edit or delete existing external numbers.

Note:
To ensure that you can modify the LDAP database using the Manage External Numbers
screen, you must give write access to the specified user for the database.

Adding a new external number in the LDAP database

Procedure

1. Enter the Utility Services URL on your Web browser.

2. Click Administration > Directory Application.

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 External Numbers

3. On the Directory Application Administration page, click External Numbers.

4. On the External Numbers Administration page, click Add.
5. In Native Name field, specify a Unicode name.
6. In the Name field, specify an ASCII name.
7. In the Phone Number field, enter a telephone number.
8. In the E-mail field, specify an e-mail address.

Note:
The Native Name and Phone Number fields are mandatory.
9. To add the external number to the LDAP database and go back to the External
Numbers screen, click Save.
10. To view your changes, click Refresh.

Editing an external number in the LDAP database

Procedure

1. On the Directory Application Administration page, click External Numbers.

2. Select an entry in the List page.
3. Click Edit.
4. Edit the details of the selected entry as required.

Note:
You can edit only one entry at a time. You cannot modify the details in the Native
Name field.
5. To save your changes to the LDAP database and go back to the External
Numbers screen, click Save.
6. To view your changes, click Refresh.

Deleting an external number from LDAP database

Procedure

1. Select an entry in the List page.

Accessing and Managing Avaya Aura® Utility Services May 2013 67

Directory application

You can select multiple entries at a time.

2. Click Delete.
3. Click Delete in the next screen to confirm your action and go back to the External
Numbers screen.
4. Click Refresh to view your changes.

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Appendix A:  Accessing the Utility Services
database from an external
application

To gain access to the Postgres database, use Utility Services. To gain access to the Postgres databases,
use the administrator credentials. You gain read-only access.
The Utility Services database contains the Call Detail Records (CDR) as the database CDR and the Push
Registration Database as PUSH. You can access the CDR and the Push Registration Database from an
external application as standard Postgres database. To access the database, use the base IP Address
of Utility Services on port 5432.
The database schemas are as follows:
Call Detail Record
TABLE raw
(
pbxid varchar(25) NOT NULL DEFAULT 'PBX'::bpchar,
cdrdate date NOT NULL DEFAULT '2005-01-01'::date,
cdrtime time NOT NULL DEFAULT '00:00:00'::time without time zone,
duration int4 NOT NULL,
acctcode varchar(15),
attdconsole varchar(4),
authcode varchar(13),
bandwidth varchar(2),
bcc char(1),
callingnum varchar(15) NOT NULL,
calltype char(1),
clgnum varchar(15),
clgpty varchar(2),
codedial varchar(4),
codeused varchar(4),
condcode char(1),
contacturi varchar(20),
countryfrom varchar(3),
countryto varchar(3),
dialednum varchar(23),
enddate date,
endtime time,
featflag char(1),
frl char(1),
fromuri varchar(20),
incrtid varchar(3),
intrkcode varchar(4),
ins varchar(5),
internalcodec varchar(2),
isdncc varchar(11),
isdnccppm varchar(11),
ixccode varchar(4),
locationfrom varchar(3),

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Accessing the Utility Services database from an external application

locationto varchar(3),
mauui char(1),
nodenum char(2),
outcrtid char(3),
ppm varchar(5),
requesturi varchar(20),
resflag char(1),
secdur varchar(5),
seqnum varchar(10),
startdate date,
starttime time,
timezonefrom varchar(6),
timezoneto varchar(6),
touri varchar(20),
tscct varchar(4),
tscflag char(1),
trunkcode varchar(2),
ucid varchar(20),
vdn varchar(3),
CONSTRAINT raw_pk PRIMARY KEY (pbxid, cdrdate, cdrtime, duration, callingnum)
)

Push
TABLE subscription
(
macaddr varchar(25) NOT NULL DEFAULT 'UNKNOWN'::bpchar,
extn varchar(12) NOT NULL DEFAULT '0'::bpchar,
ipaddr varchar(15) NOT NULL DEFAULT '0'::bpchar,
setid varchar(10) NOT NULL DEFAULT 'UNKNOWN'::bpchar,
lastupdate date DEFAULT '2011-07-27'::date,
extnvalid bool DEFAULT true,
CONSTRAINT subscription_pk PRIMARY KEY (extn)
)

70 Accessing and Managing Avaya Aura® Utility Services May 2013

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Appendix B:  Configuring the Utility Services
Standalone Template

Configuring MyPhone
You can configure the MyPhone application using the MyPhoneAdmin application on Utility
Services. These applications have their own help files that Utility Services has provided in both HTML and
PDF formats. You can access the MyPhoneAdmin application by performing the following steps:
1. Browse to the IP address of Utility Services.
2. From the Utilities menu, select MyPhone Admin option.
3. Log in using the default administrative account.
Use the MyPhone AES, CM, and SES Access to gain access to Communication Manager to be
administered. The default account is called MyPhone and installation that use Post-Install wizards
configures this account automatically with minimal require permissions. Use the test connection option
to verify connectivity prior to saving this configuration.
Configuring the Phone Firmware Manager
The Phone Firmware Manager (PFM) requires access to Communication Manager to perform status
enquiries and schedule firmware upgrades. This account can be any user account that has SAT access
and can also be the same as the account used for MyPhone. You can gain access to Phone Firmware
Manager using from the Configure CM Login option of the IP Phone Firmware Manager menu of the
Utility Services Administration pages. Using this option you can configure: IP address of Communication
Manager, user account, and user password. Use the test connection option to verify connectivity prior
to saving this configuration.
Important elements of the 46xxsettings.txt file
Post-Install Wizard configures the 46xxsettings.txt file when the template is first installed, but you can edit
or replace the file after installation. You can configure several elements to link up to Utility Services for
various features.  While configuring the following elements, you must replace <IP> with the Utility Services
IP address:
• IP Phone Backup and Restore: By default, Utility Services can act as an IP Phone Backup and
Restore server. You can configure either HTTP or HTTPS and the subdirectory “PhoneBackup” is
important. Utility Services only allows Avaya IP Phones to read and write to this directory. You can
configure the element typing the following command in the configuration file: SET BRURI http://
<IP>/PhoneBackup or https://<IP>/PhoneBackup.
• PUSH: By default, Utility Services can act as both a Push Registration server and as a Trusted Push
server. You can configure the element by performing the following steps in the configuration file:
a. Type the SET TPSLIST <IP> command.
b. Type the SET SUBSCRIBELIST http://<IP>/push/subscribe.php command.

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Configuring the Utility Services Standalone Template

• WML Home Page: By default, Utility Services provides a default WML Home Page. You can
configure the element typing the following command in the configuration file: SET WMLHOME
http://<IP>/landing.wml.
• ESD Landing Pages: By default, Utility Services provides access to the Enterprise System Directory
application. However, you must add the following command at the end of the configuration file to
gain access to the full configuration: GET ESD_Landing.txt.

72 Accessing and Managing Avaya Aura® Utility Services May 2013

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Appendix C:  Configuring Call Detail
Recording on Communication
Manager

About this task

The Call Detail Record (CDR) capability of Utility Services requires a very specific configuration of
Communication Manager to operate successfully. Most of the Post-Install Wizards configure
Communication Manager automatically for operation with Utility Services, but this is not possible when
Utility Services is collecting CDR data from an existing system.
For CDR collection to operate correctly, perform the following steps:
Procedure

1. Create a new user of the CDR_User type on Communication Manager and administer the new
username and password on Utility Services in step 3. The CDR_User type has the required
privilege to gain access to the CDR data.
2. Configure the CDR format to ensure that the correct data elements are passed to Utility
Services. Refer to the following figures.

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Configuring Call Detail Recording on Communication Manager

3. Open an Administrative Web session on Utility Services.

4. Click Application Control option from the Call Detail Recording menu.
5. Enter the username and password administered in the earlier step.
6. Click Enable Password Mode to update the configuration.

Note:
By default, the CDR Daemons are disabled and you must enable CDR Daemons as required.
CDR Collector must be stopped and started for any changes in configuration to be applied.
If the Communication Manager details are updated prior to enabling the CDR daemon, then
the CDR Collector must only be started for the changes to be effective.

74 Accessing and Managing Avaya Aura® Utility Services May 2013

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 Index

Numerics CDR log files ........................................................ 49

call detail recording ............................................... 49, 53
46xxsettings.txt ..................................................... 24, 25 Call Detail Recording ..................................................54
Call Detail Records Collector ..................................... 49
A catalina.out ................................................................. 51
CDR ................................................................ 49, 53, 54
accessing CDR backup files .......................................59 CDR archive ............................................................... 59
accessing utility server ............................................... 12 CDR backup ............................................................... 58
accessing utility server applications ........................... 12 CDR backup files ........................................................59
Activate/Deactivate IPv6 DHCP ................................. 43 CDR e-mail ................................................................. 59
activating and deactivating IPv6 DHCP server .... 43 CDR e-mail button descriptions ..................................60
activating and deactivating DHCP server ................... 39 CDR e-mail field descriptions ..................................... 59
add a subnet ...............................................................40 CDR export daemon ...................................................58
adding a new external number ................................... 66 CDR report ................................................................. 58
ADVD Setting Editor field descriptions ....................... 23 CDR reports ............................................................... 58
ADVD settings ...................................................... 20–22 CDR Tools .................................................................. 11
advanced editing .................................................. 22 CM login button descriptions ...................................... 32
basic editing ......................................................... 21 Communication Manager .......................... 31, 49, 58, 59
checking syntax ................................................... 22 Communication Manager login ...................................31
configuring view of settings file ............................ 20 configuring in Utility Services ............................... 31
ADVD settings editor .................................................. 20 Configure CM login .....................................................31
ADVD Settings Editor ................................................. 23 Configure CM Login field descriptions ........................32
saving ADVD settings .......................................... 23 Configuring Call Detail Recording on Communication
Application Control .......................................... 54, 55, 57 Manager ........................................................ 73
control phone firmware manager server button configuring DHCP IP address pools ........................... 40
descriptions ............................................. 55 Configuring the Directory application ......................... 61
control TFTP server button descriptions .............. 57 Configuring the telephones ........................................ 62
controlling phone firmware manager server .........54 Configuring the Utility Services Standalone Template 71
controlling system database ................................ 55 Control CDR Servers ..................................................54
controlling TFTP server ........................................57 field descriptions .................................................. 54
phone firmware manager ..................................... 54 control MyPhone server button descriptions .............. 56
TFTP server ......................................................... 57 control system database button descriptions ............. 56
Application Log View ............................................ 49, 50 Control Web Server button descriptions ..................... 53
Messages .............................................................49 controlling CDR Servers ............................................. 54
Phone Firmware Manager ................................... 50 controlling customer banner. ...................................... 18
Viewing PFM Server log files ............................... 50 controlling MyPhone server ........................................ 56
Audience ...................................................................... 7 CSV file ...................................................................... 58
Avaya Mentor videos ....................................................9 Customer banner control ............................................ 18
Axxxsettings.txt .......................................................... 20 Customer Banner Control button descriptions ........... 19

B D
back up and restore ....................................................29
deleting an external number from LDAP database .... 67
Detail Screen .............................................................. 65
C
DHCP ......................................................................... 38
Call Detail Record ...................................................... 49 activate .................................................................38

Accessing and Managing Avaya Aura® Utility Services May 2013 75

 deactivate .............................................................38 IP phone settings ............................................ 24, 26, 28
DHCP IP address ....................................................... 39 basic editing ......................................................... 26
DHCP lease ................................................................41 configuring view of settings file ............................ 24
DHCP leases display field descriptions ...................... 41 saving ...................................................................28
DHCP server .............................................................. 11 IP Phone settings ....................................................... 27
DHCP server log ........................................................ 42 advanced editing .................................................. 27
DHCP server status ....................................................38 checking syntax ................................................... 27
DHCP service control button descriptions .................. 39 IP phone settings editor ..............................................24
Directory application ................................................... 61 IP Phone Settings Editor ............................................ 11
display firmware ......................................................... 34 IP Phone Tools ........................................................... 30
Display server firmware .............................................. 34 displaying custom file ........................................... 30
display stations ........................................................... 32 IP Phone Custom File Upload ..............................30
display stations field descriptions ......................... 33, 34 uploading and activating custom file .................... 30
document changes ....................................................... 8 IP telephone Push Server ..................................... 47, 48
Dynamic Host Configuration Protocol ........................ 38 display push database ......................................... 47
sending push messages ...................................... 48
test push database ...............................................47
E
IPv6 DHCP IP address pools ..................................... 43
e-mail daemon ............................................................59 IPv6 DHCP IP Address Pools .................................... 44
editing an external number in the LDAP database ..... 67 Updating DHCP IPv6 values ................................ 44
editing DHCP subnets ................................................ 40 IPv6 DHCP Server status ..................................... 42, 43
External Numbers .......................................................66 activate/deactivate IPv6 DHCP ............................ 43
IPv6 DHCP Server Status .......................................... 42
viewing IPv6 DHCP Server status ....................... 42
F IPv6 DHCP Sever Log ................................................45
viewing IPv6 DHCP log files ................................ 45
file server log .............................................................. 48
IPv6 Ping Host ............................................................16
file server log files .......................................................49
pinging an IPv6 host ............................................ 16
file server status ....................................................52, 53
Firewall ....................................................................... 19
IPv4 ...................................................................... 19 L
IPv6 ...................................................................... 19
firmware .......................................................... 17, 34, 35 LDAP Administration .................................................. 63
managing ............................................................. 35 LDAP Filter Settings ................................................... 65
uploading to Utility Services ................................. 17 legal notice ................................................................... 2
viewing on Utility Services ................................... 34 Log viewer .................................................................. 11

G M
General Administration ............................................... 62 managing ADVD settings ........................................... 20
General Settings .........................................................62 managing IP phone settings ....................................... 25
MyPhone ......................................................... 11, 51, 56
MyPhone Server ................................................... 51, 56
I
MyPhone server log files ............................................ 51
IP Phone .....................................................................29 MyPhoneAdmin .......................................................... 51
backup ................................................................. 29
restore .................................................................. 29 P
IP phone back up and restore .................................... 30
IP Phone file server .................................................... 11 ping .............................................................................16
IP Phone firmware management ................................ 11 IP host .................................................................. 16
IP phone firmware manager ....................................... 31 TCP host .............................................................. 16
IP Phone Setting Editor field descriptions .................. 28 pinging a host ............................................................. 16

76 Accessing and Managing Avaya Aura® Utility Services May 2013

 Upload Gateway Firmware ......................................... 46
R uploading Gateway firmware ............................... 46
viewing Gateway firmware ................................... 46
related resources ......................................................... 9 Upload phone firmware .............................................. 35
Avaya Mentor videos ............................................. 9 Utility Server .................................................... 29, 49, 58
removing DHCP subnets ............................................ 40 Utility services ............................................................ 11
S Utility Services .....................15, 17, 31, 33–35, 48, 58, 69
configuring login for Communication Manager .... 31
Schedule Phone File Download ................................. 36 database schema .................................................69
schedule control ................................................... 36 managing firmware .............................................. 35
schedule phone file download button descriptions ..... 37 software version ................................................... 15
schedule phone file download field descriptions ........ 36 uploading telephone firmware .............................. 17
Search Screen Settings ..............................................64 viewing available firmware ................................... 34
Show IPv6 DHCP Leases .......................................... 44 viewing stations ....................................................33
showing DHCP lease ................................................. 41 viewing the legal notice ........................................ 15
SIP Enablement Server .............................................. 29 viewing the software version ................................ 15
SIP Phone .................................................................. 29 Utility Services Backup and Restore ..................... 17, 18
SQL import server ...................................................... 53 creating a new Utility Services backup file ........... 18
stations ....................................................................... 33 uploading and restoring Utility Services backup file
viewing in Utility Services .....................................33 ................................................................. 18
subnet .........................................................................39 V
support ......................................................................... 9
contact ................................................................... 9 videos ........................................................................... 9
system database ...................................................50, 51 Avaya Mentor .........................................................9
system database status ..............................................55 Viewing DHCP lease information ............................... 45
viewing DHCP log files ............................................... 42
T viewing DHCP server status ....................................... 38
viewing DHCP subnets ...............................................39
TFTP server ............................................................... 51 Viewing firewall rules .................................................. 19
TFTP Server ............................................................... 52 IPv4 and IPv6 .......................................................19
viewing archive log files ....................................... 52 Viewing Linux Messages log files ...............................50
viewing TFTP server access log .......................... 52
Translation Language .................................................65 W

U Warranty .......................................................................9
Watchdog file ..............................................................48
Upload files .................................................................17 Watchdog test ............................................................ 48

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