BỘ EMAIL DÙNG CHO BỘ PHẬN MUA HÀNG
� 1. MẪU EMAIL YÊU CẦU BÁO GIÁ (REQUEST FOR QUOTATION - RFQ)
� Tiêu đề: Request for Quotation – [Product Name]
� Nội dung email:
Dear [Supplier's Name],
I hope this email finds you well. We are interested in purchasing [Product Name] and would
like to request a quotation for the following:
Product specifications: [List specifications]
Quantity: [Number of units]
Preferred Incoterms: [e.g., FOB, CIF]
Expected delivery time: [Date]
Kindly provide us with the price, payment terms, and any applicable discounts. Also, please
share the product catalog and certifications if available.
Looking forward to your prompt response.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
� 2. MẪU EMAIL ĐẶT HÀNG (PURCHASE ORDER - PO)
� Tiêu đề: Purchase Order Confirmation – [Order Number]
� Nội dung email:
Dear [Supplier's Name],
Following our discussions, we would like to proceed with the following order:
Product name: [Product Name]
Quantity: [Number of units]
Unit price: [Price per unit]
Total price: [Total amount]
Incoterms: [e.g., FOB, CIF]
Payment terms: [e.g., T/T, L/C]
Delivery date: [Expected delivery date]
Please confirm the order and share the Proforma Invoice at your earliest convenience. Let us
know if you need any additional information.
Looking forward to your confirmation.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
� 3. MẪU EMAIL THEO DÕI ĐƠN HÀNG (ORDER FOLLOW-UP)
� Tiêu đề: Order Status Update – [Order Number]
� Nội dung email:
Dear [Supplier's Name],
I hope you are doing well. I am following up on our order [Order Number] placed on [Order
Date]. Could you please provide an update on the production and estimated shipping date?
Additionally, please share the tracking details once the shipment is dispatched. We appreciate
your support in ensuring on-time delivery.
Looking forward to your response.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
�4. MẪU EMAIL KIỂM TRA CHỨNG TỪ XUẤT KHẨU
� Tiêu đề: Document Verification for Shipment – [Order Number]
� Nội dung email:
Dear [Exporter’s Name],
I hope you are doing well. We would like to verify the shipping documents for our order [Order
Number] before the shipment. Kindly provide scanned copies of the following documents for
checking:
1. Commercial Invoice
2. Packing List
3. Bill of Lading / Airway Bill
4. Certificate of Origin (if applicable)
5. Other required documents: [Specify if needed, e.g., Fumigation Certificate,
Phytosanitary Certificate, etc.]
Please send the documents at your earliest convenience to avoid any delays in customs clearance.
If any corrections are required, we will notify you immediately.
Looking forward to your response.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
� 5. MẪU EMAIL KHIẾU NẠI HÀNG HÓA LỖI (COMPLAINT ABOUT DEFECTIVE
GOODS)
� Tiêu đề: Urgent: Quality Issue with Order [Order Number]
� Nội dung email:
Dear [Supplier's Name],
We have received the shipment for [Product Name] under Order [Order Number]. However,
we noticed the following issues:
Issue 1: [Describe the problem]
Issue 2: [Describe the problem]
Attached are photos and detailed reports of the defective items. Please let us know how you can
resolve this matter, whether through replacement, refund, or compensation.
We appreciate your prompt attention to this issue and look forward to your solution.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
� 6. MẪU EMAIL HỦY ĐƠN HÀNG (ORDER CANCELLATION)
� Tiêu đề: Order Cancellation Request – [Order Number]
� Nội dung email:
Dear [Supplier's Name],
Due to [Reason for cancellation], we regret to inform you that we need to cancel our order
[Order Number] placed on [Order Date].
Please confirm the cancellation and any necessary refund process (if applicable). We apologize
for any inconvenience and appreciate your understanding.
Looking forward to your confirmation.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Your Contact Information]
