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1 Lenses of Observation

The document outlines observation notes for Claret School of Zamboanga City, focusing on various aspects of the institution's management processes, products/services, target clientele, organization structure, and rules and regulations. It includes guided questions for each lens of observation to facilitate understanding and personal development. The aim is to gather insights that can aid in career choices and personal growth.

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Erick Mieguel Chavez
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5 views7 pages

1 Lenses of Observation

The document outlines observation notes for Claret School of Zamboanga City, focusing on various aspects of the institution's management processes, products/services, target clientele, organization structure, and rules and regulations. It includes guided questions for each lens of observation to facilitate understanding and personal development. The aim is to gather insights that can aid in career choices and personal growth.

Uploaded by

Erick Mieguel Chavez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Claret School of Zamboanga City

LEVEL II PAASCU – ACCREDITED


Ruste Drive, San Jose Cawa – Cawa, Zamboanga City
High School Unit
S.Y. 2024 – 2025

OBSERVATION NOTES:

Guide Questions will be provided:


A. Appreciating management processes by observing, identifying and describing
The following:
Lens of Observation

Lens 1. Nature of the business


a. What kind of organization do you represent?
b. How do you promote your organization in the community?

Lens 2. Description of the products/services


a. What are the kinds of products that you produce?
b. What do people say about the services that you offer?

Lens 3. Target Clientele


a. In terms of age, what is the greatest number of clienteles? (Hospital)
b. What kind of customers do you serve in this company?

Lens 4. Organization Structure


a. Who is the head of the company?
b. What are the different departments of the company?

Lens 5. Company Rules and Regulations


a. Do you have rules /regulations?
b. What kind of people do you hire?
Claret School of Zamboanga City
LEVEL II PAASCU – ACCREDITED
Ruste Drive, San Jose Cawa – Cawa, Zamboanga City
High School Unit
S.Y. 2023 – 2024

Lens 1. Nature of the Business

Area Awareness
Content (Nature of Business) What have I learned?
What is the Company/Institution/Establishment
about?

Process How did I learn it?


How is the Company/Institution/Establishment
being run?

Reasons Why did I learn it?


Why is the company focused in the area of
service?

Career Development Observed Facts:


How do these gathered pieces of the
information help decide my choice of career?

Personal Development Observed Facts:


What does this information mean to me?
Lens 2. Description of the Products/Services

Area Observations
Content (Description of the Product and Services) What have I learned?
What are the products and services the company
provides?

Process Describe how the company provides products and


How will you describe the process the company uses services.
to provide products and services to their consumers?

Reasons Why did I learn it?


Why does the company provide these products and
services?

Career Development Facts:


How does these gathered pieces of the information
help decide my choice of career?

Personal Development Facts:


What does this information mean to me?
Lens 3. Target Clientele

Area Observations
Content (Target Clientele) Customer’s Profile
What kind of consumers does the company serve?

Process List methods use


How does the company evaluate customer satisfaction of
service?

Reasons
Why does the company have this kind of customers?

Career Development Facts:


How does these gathered pieces of the information help decide
my choice of career?

Personal Development Facts:


What does this information mean to me?

Area Observations
Content (Organization Structure) Draw the Organizational Chart
What are the different management positions?

Process Illustrate the supervision/management process


How is each personnel being supervised and monitored?

Reasons State the Significance of this kind of the


Why does the company adopt this kind of structure? structure

Career Development Facts:


How does these gathered pieces of the information help
decide my choice of career?

Personal Development Facts:


What does this information mean to me?

Lens 4. Organization Structure

1. List down company’s rules and regulation in terms of human resource management.
2. Are the rules and regulations justifiable? Why?

3. Are they implemented strictly? Why?


My Observations My Thinking Voice
My Questions, Thoughts, and Connections
Lens of Observation 1: Safety
What safety measures does the company adopt?

Lens of Observation 2: Production


How are the products and services being
facilitated to the consumers?

Lens of Observation 3: Maintenance


What maintenances/practices does the company
adopt for customer satisfaction

Lens of Observation 4: Quality Control and


Assurance
What measures do they use to assure quality of
products and services?

Lens of Observation 5: Housekeeping


andHygiene
What are the practices of the company to
maintain cleanliness and orderliness?

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