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Aravind_CV_AppSupportSME

Aravind Gondi is an experienced Application Support SME with 17 years in IT, specializing in Azure cloud management, DevOps, and incident management. He has a strong track record of optimizing workflows and enhancing system reliability, achieving significant improvements in team productivity and customer satisfaction. His technical expertise includes Azure, SQL Server, and automation tools, contributing to cost reductions and innovative solutions in application support.

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4 views3 pages

Aravind_CV_AppSupportSME

Aravind Gondi is an experienced Application Support SME with 17 years in IT, specializing in Azure cloud management, DevOps, and incident management. He has a strong track record of optimizing workflows and enhancing system reliability, achieving significant improvements in team productivity and customer satisfaction. His technical expertise includes Azure, SQL Server, and automation tools, contributing to cost reductions and innovative solutions in application support.

Uploaded by

Sreehari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Aravind Gondi

Application Support (SME)

[email protected] www.linkedin.com/in/aravindgondi Mobile: +91


9885160252

Summary
A results-driven Application Support SME with 17 years of IT experience, primarily at Neudesic,
Accenture, and HP. Specialized in Application Support, Azure cloud management, DevOps, incident
management, problem management, and change management processes. Skilled in optimizing support
workflows, ensuring seamless application performance, and driving operational excellence. Combines
deep technical expertise with strategic problem-solving to enhance system reliability, streamline
deployments, and deliver exceptional user experiences.

Experience
 Product analyst @ Innova solutions from Jan 2025 to March 2025
 Technical Product Manager at RCTS in IIIT-H from Jan 2023 to Feb 2024
 On sabbatical from Dec 2019 to June 2022 then joined M.Tech at IIIT-H in July 2022
 Program Manager at Neudesic, Hyderabad from July 2017 to Nov 2019
 Project Manager at Neudesic, Hyderabad from July 2014 to June 2017
 Technical SME (Integration services) at TCS, Hyderabad from Jan 2014 to June 2014
 Team Lead at Accenture, Hyderabad from Dec 2006 to Dec 2013
 Sr. Software Engineer at Satyam Computers from Nov 2005 to Nov 2006
 Software Engineer at HP, Bangalore from Feb 2002 to Nov 2005

Education
 M.Tech in Product Design & Management from IIIT Hyderabad (July 2022 – April 2025)
 B.E. in Computer Science & Engineering from Bangalore University, Bangalore (1997-2001)

Skills
 Scripting tools: PowerShell, Python, Prompt engineering to use LLM(s) effectively.
 Project Management using Scrum framework, and Kanban.
 Tools: Azure DevOps, Asana, Kanban boards, Microsoft Project, Excel, Jira.
 ITSM tools: Freshdesk, Autotask, ServiceNow, Siebel case tracker, Salesforce service cloud.
 Core Competencies: Microsoft BizTalk 2006 & 2009, IIS Administration, Azure Administration SME.
 DevOps Tools: Azure DevOps, Docker, GIT, GITHUB, Bitbucket.
 Infrastructure as Code: Terraform.
 Azure: Compute, Logic Apps, Runbooks, Data Factory, Azure SQL, Application Insights, OMS, ARM,
Azure Automation, Site Recovery.
 SQL & BI: MS SQL Server 2014-2000, SSIS, SSRS.
 Reporting: Power BI, Excel dashboards, Custom reports designing, Power BI, Tableau.
Process-Oriented Accomplishments
 Transitioned the team from an operational to an SRE mindset, achieving 80% automation of
manual workflows, streamlining operations, and improving efficiency.
 Defined mission-driven goals to align with customer-centric outcomes, fostering a culture of
customer obsession and rewarding team contributions to drive engagement.
 Implemented agile frameworks such as SCRUM, Peer Programming, and Kanban in the application
support domain. This resulted in a 40% boost in team productivity, a 70% reduction in defects and
incidents, and a 30% increase in customer satisfaction based on survey feedback.
 Established and gained stakeholder alignment on policies and processes, driving process
standardization and scalability across accounts.
 Reduced major and high-severity incidents, creating significant business impact and enabling
repeatable success across multiple accounts. Recognized with a company-wide “Best Team Award”
for this achievement.
 Effectively translated high-level product vision into actionable strategies and deliverables, ensuring
alignment between business objectives and team execution.

Technology-Oriented Accomplishments
 Leveraged technical expertise in tools like Azure, BizTalk Server, and SQL Server to develop scalable
and cost-efficient solutions.
 Conducted cost optimization analysis that identified resource inefficiencies, leading to a 22% YoY
cost reduction. Established repeatable frameworks, including best practice documentation and
checklists.
 Drove engineering innovation through hackathons, delivering impactful PoCs such as chatbots and
self-healing bots. The self-healing bot using UiPath gained traction with stakeholders for its ability
to automate routine alert resolutions.
 Developed and deployed automated monitoring tools that improved system observability and
reduced major incidents from 7 to 3 over two years.
 Delivered Azure Runbooks and Power BI reports (e.g., Resource Utilization, Customer Satisfaction)
to enable data-driven decisions and operational insights for stakeholders.
 Architected high-availability and scalable systems across applications, integration layers, and
backend infrastructure to enhance system reliability.
 Spearheaded seamless product release cycles for interconnected applications, achieving zero
deployment failures over eight consecutive quarters, solidifying trust with cross-functional teams.
 Automated patch management (Azure and on-Prem) for 1,000+ servers, cutting operational effort
by 80%.
 Organized and facilitated internal enablement programs on SRE best practices and technical
training for Azure Administration, receiving high satisfaction ratings from participants.
 Led IT build, release, and change management processes, optimizing deployment pipelines to
ensure minimal business disruption and enhanced delivery efficiency.

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