Grandstream Networks, Inc.

GAC2500
Audio Conference Phone for AndroidTM
Administration Guide
COPYRIGHT

©2021 Grandstream Networks, Inc. http://www.grandstream.com

All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.

CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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GNU GPL INFORMATION

GAC2500 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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GAC2500 Administration Guide
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 Table of Content
DOCUMENT PURPOSE ................................................................................................. 9
CHANGE LOG .............................................................................................................. 10
Firmware Version 1.0.3.38 ................................................................................................................... 10
Firmware Version 1.0.3.37 ................................................................................................................... 10
Firmware Version 1.0.3.35 ................................................................................................................... 10
Firmware Version 1.0.3.30 ................................................................................................................... 10
Firmware Version 1.0.3.27 ................................................................................................................... 10
Firmware Version 1.0.3.20 ................................................................................................................... 10
Firmware Version 1.0.3.17 ................................................................................................................... 11
Firmware Version 1.0.3.13 ................................................................................................................... 11
Firmware Version 1.0.3.11 ................................................................................................................... 11
Firmware Version 1.0.3.5 ..................................................................................................................... 11
Firmware Version 1.0.1.45 ................................................................................................................... 12
Firmware Version 1.0.1.44 ................................................................................................................... 12
Firmware Version 1.0.1.40 ................................................................................................................... 12
Firmware Version 1.0.1.34 ................................................................................................................... 12
Firmware Version 1.0.1.26 ................................................................................................................... 13
Firmware Version 1.0.1.18 ................................................................................................................... 13
Firmware Version 1.0.1.16 ................................................................................................................... 13

WELCOME ................................................................................................................... 14
PRODUCT OVERVIEW ................................................................................................ 15
Feature Highlights ................................................................................................................................ 15
GAC2500 Technical Specifications ...................................................................................................... 16

GETTING STARTED ..................................................................................................... 18

Equipment Packaging .......................................................................................................................... 18
Powering GAC2500 ............................................................................................................................. 19
Connection Configuration .................................................................................................................... 19
Standard Connection .................................................................................................................... 19
Integrated Connection .................................................................................................................. 20

GAC2500 LCD SETTINGS ........................................................................................... 21

Use the Touchscreen ........................................................................................................................... 21
Personalized Account .......................................................................................................................... 23
Sound ................................................................................................................................................... 23
Bluetooth .............................................................................................................................................. 23
Display ................................................................................................................................................. 24
Storage ................................................................................................................................................ 24

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 Applications .......................................................................................................................................... 24
Location Access ................................................................................................................................... 24
Language & Keyboard ......................................................................................................................... 24
Account ................................................................................................................................................ 24
Date & Time ......................................................................................................................................... 25
About Phone ........................................................................................................................................ 25
Advanced Settings ............................................................................................................................... 25
Reboot ................................................................................................................................................. 29

GAC2500 WEB GUI SETTINGS ................................................................................... 30

Accessing GAC2500 Web GUI ............................................................................................................ 30
Saving Changes ................................................................................................................................... 30
Definitions ............................................................................................................................................ 31
Toolbar ................................................................................................................................................. 32
Contacts Page Definitions ................................................................................................................... 32
Contacts - Contacts ...................................................................................................................... 32
Contacts - Groups......................................................................................................................... 35
Contacts - Blacklist ....................................................................................................................... 35
Contacts - Schedule ..................................................................................................................... 36
Contacts - Call History .................................................................................................................. 37
Contacts - LDAP ........................................................................................................................... 37
Contacts - BroadSoft .................................................................................................................... 39
Account Settings Page Definitions ....................................................................................................... 41
Account - General Settings ........................................................................................................... 41
Account - Network Settings .......................................................................................................... 42
Account - SIP Settings .................................................................................................................. 43
Account - Codec Settings ............................................................................................................. 48
Account - Call Settings ................................................................................................................. 51
Advanced Settings Page Definitions .................................................................................................... 56
Advanced Settings - General Settings.......................................................................................... 56
Advanced Settings - Call Features ............................................................................................... 58
Advanced Settings - Tone Generator ........................................................................................... 60
Advanced Settings - Multicast Paging .......................................................................................... 60
Advanced Settings- MPK General Settings .................................................................................. 61
Advanced - MPK LCD Settings .................................................................................................... 61
Maintenance Page Definitions ............................................................................................................. 62
Maintenance - Network Settings ................................................................................................... 62
Maintenance - Wi-Fi Settings ....................................................................................................... 65
Maintenance - Time & Language ................................................................................................. 65
Maintenance - Security Settings ................................................................................................... 66
Maintenance - Upgrade ................................................................................................................ 67
Maintenance - Recording ............................................................................................................. 70

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 Maintenance - Troubleshooting .................................................................................................... 70
Maintenance - Event Notify .......................................................................................................... 72
Maintenance - TR-069 .................................................................................................................. 72
Maintenance - Device Manager .................................................................................................... 73
Status Page Definitions........................................................................................................................ 73
Status - Account............................................................................................................................ 73
Status - Network ........................................................................................................................... 74
Status - System Info ..................................................................................................................... 74
Status - Storage Info ..................................................................................................................... 75

CALL FEATURES ......................................................................................................... 76

UPGRADING AND PROVISIONING ............................................................................ 78
Upgrade and Provisioning Configuration ............................................................................................. 78
Configure via Keypad Menu ......................................................................................................... 78
Configure via Web GUI ................................................................................................................. 78
No Local Firmware Servers ................................................................................................................. 80
Provisioning and Configuration File Download .................................................................................... 81
Provision as Provision Server (PNP) ................................................................................................... 81

BACKUP ....................................................................................................................... 84
FACTORY RESET ........................................................................................................ 86
Restore to Factory Default via LCD Menu ........................................................................................... 86
Restore to Factory Default via the Web GUI ....................................................................................... 87
Reset Via Button .................................................................................................................................. 87

EXPERIENCING THE GAC2500 APPLICATION PHONE ............................................ 88

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 Table of Tables
Table 1: GAC2500 Features in a Glance .................................................................................................... 15
Table 2: GAC2500 Technical Specifications ............................................................................................... 16
Table 3: Equipment Packaging ................................................................................................................... 18
Table 4: Bluetooth Settings Parameters...................................................................................................... 23
Table 5: Account Settings Parameters ........................................................................................................ 26
Table 6: UCM Auto Config Number ............................................................................................................. 26
Table 7: Ethernet IPv4 Settings Parameters ............................................................................................... 27
Table 8: Wi-Fi Settings Parameters ............................................................................................................ 27
Table 9: VPN Settings Parameters ............................................................................................................. 27
Table 10: Proxy Settings Parameters .......................................................................................................... 28
Table 11: Additional Network Settings Parameters ..................................................................................... 28
Table 12: Security Settings Parameters ...................................................................................................... 29
Table 13: GAC2500 Users Access Permission ........................................................................................... 31
Table 14: Contacts - Import ......................................................................................................................... 32
Table 15: Contacts - Export ......................................................................................................................... 33
Table 16: Contacts - Download ................................................................................................................... 34
Table 17: Contacts - New Contact .............................................................................................................. 35
Table 18: Contacts - Groups ....................................................................................................................... 35
Table 19: Contacts - Blacklist - Manually add ............................................................................................. 35
Table 20: Contacts - Settings ...................................................................................................................... 36
Table 21: Contacts - Schedule .................................................................................................................... 36
Table 22: Contacts - LDAP .......................................................................................................................... 37
Table 23: Account - General Settings .......................................................................................................... 41
Table 24: Account - Network Settings ......................................................................................................... 42
Table 25: Account - SIP Settings ................................................................................................................. 43
Table 26: Account - Codec & RTP Settings ................................................................................................ 48
Table 27: Account - Call Settings ................................................................................................................ 51
Table 28: Advanced - General Settings ....................................................................................................... 56
Table 29: Advanced - Call Features ............................................................................................................ 58
Table 30: Advanced - Tone Generator Settings .......................................................................................... 60
Table 31: Multicast Paging .......................................................................................................................... 60
Table 32: Advanced - MPK General Settings .............................................................................................. 61
Table 33: Advanced - MPK LCD Settings ................................................................................................... 61
Table 34: Maintenance - Network Settings ................................................................................................. 62

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Table 35: Wi-Fi Settings .............................................................................................................................. 65
Table 36: Maintenance - Time & Language ................................................................................................ 65
Table 37: Maintenance - Security Settings.................................................................................................. 66
Table 38: Maintenance - Upgrade ............................................................................................................... 67
Table 39: Maintenance - Recording ............................................................................................................ 70
Table 40: Maintenance - Troubleshooting ................................................................................................... 70
Table 41: Maintenance - Device Manager .................................................................................................. 73
Table 42: Status - Account .......................................................................................................................... 73
Table 43: Status - Network .......................................................................................................................... 74
Table 44: Status - System Info .................................................................................................................... 74
Table 45: Feature Codes ............................................................................................................................. 76
Table 46: Provision Server Settings ............................................................................................................ 82

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 Table of Figures
Figure 1: GAC2500 Package Content ........................................................................................................ 18
Figure 2: Powering the GAC2500 ............................................................................................................... 19
Figure 3: Connecting the GAC2500 ............................................................................................................ 20
Figure 4: Connection Interface on the GAC2500 ........................................................................................ 20
Figure 5: GAC2500 Finger Gestures on the Touch Screen ........................................................................ 21
Figure 6: GAC2500 Default Home Screen .................................................................................................. 22
Figure 7: GAC2500 Settings ....................................................................................................................... 22
Figure 8: Web UI - Login ............................................................................................................................. 30
Figure 9: Web UI - Tool Bar ......................................................................................................................... 32
Figure 10: BroadWorks XSI Settings .......................................................................................................... 39
Figure 11: BroadWorks XSI Network Directories ........................................................................................ 40
Figure 12: BroadSoft Directory additional settings ..................................................................................... 40
Figure 13: Contact App ............................................................................................................................... 41
Figure 14: BroadSoft contacts list ............................................................................................................... 41
Figure 15: GAC2500 Storage Info .............................................................................................................. 75
Figure 16: GAC2500 Upgrade Configuration via LCD ................................................................................ 78
Figure 17: GAC2500 Upgrade Configuration via Web GUI ........................................................................ 79
Figure 18: Upload Firmware Locally ........................................................................................................... 80
Figure 19: Provision Server Settings .......................................................................................................... 81
Figure 20: Provision Record........................................................................................................................ 82
Figure 21: Config File Upgrade Verification ................................................................................................ 83
Figure 21: Backup Files List ........................................................................................................................ 84
Figure 22: Select Data to Restore ............................................................................................................... 84
Figure 23: Auto Backup Settings ................................................................................................................. 85
Figure 24: Configure Backup Files Directory .............................................................................................. 85
Figure 25: Factory reset .............................................................................................................................. 86
Figure 26: Factory Reset on Web UI .......................................................................................................... 87
Figure 27 Web UI - Factory Reset Confirmation ......................................................................................... 87

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GAC2500 Administration Guide
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DOCUMENT PURPOSE

This document describes how to configure the GAC2500 via the LCD menu and web UI menu to fully
manipulate GAC's features. To learn the advanced functions of GAC2500, please visit
http://www.grandstream.com/support to download the latest “GAC2500 User Guide”.

This guide covers following topics:

 Product Overview
 Getting Started
 GAC2500 LCD Settings
 GAC2500 WEB GUI Settings
 Call Features
 Upgrade and Provisioning
 Backup
 Factory Reset
 Experiencing GAC2500

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GAC2500 Administration Guide
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CHANGE LOG

This section documents significant changes from previous versions of GAC2500 user manuals. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.

Firmware Version 1.0.3.38

 No major changes.

Firmware Version 1.0.3.37

 No major changes.

Firmware Version 1.0.3.35

 Supported BroadWorks Xtended Services Interfaces (XSI) features. [Contacts - BroadSoft]

 Supported one-click debug function. [One-Click Debugging]

Firmware Version 1.0.3.30

 Supported Ignore early media in conference in web UI  Advanced Settings  Call features. [Ignore
early media in conference]

Firmware Version 1.0.3.27

 Replaced expired pem certificate for security improvement.

 Set the default value of Cust file download mode to HTTP. [Cust File Upgrade Via]
 Added a prompt for RTCP destination address if port number is not offered. [RTCP Destination]
 Supported adding custom CA certificate to device under web UI  Advanced Settings  General
Settings. [Custom Certificate]

Firmware Version 1.0.3.20

 Updated the random automatic upgrade configuration so it can take effect without reboot.
 Optimize Bluetooth performance
 Added support for TLSv1.1 and TLSv1.2.
 Updated web UI Maintenance  Network settings  Layer 3 QoS for SIP default value to 26, Layer
3 QoS for Audio to 46. [Layer 3 QoS]
 Added support for auto download firmware/configuration files randomly in time window. [Enable
Randomized Automatic Upgrade]
 Removed icon for reboot from web UI  Advanced Settings  General Settings  “STUN Server”,
“Use NAT IP” and “SIP TLS Private Key” settings. [General Settings]

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 Added admin password authentication for factory reset if the “Configuration via Keypad Menu” is set to
Constraint mode or Basic settings only. Press the same number key multiple times to generate letters.
And press “#” to confirm the password. [Admin authentication]

Firmware Version 1.0.3.17

 Added DNS SRV Fail-over Mode under web UI  Account  Network Settings  DNS SRV Fail-over
Mode. [DNS SRV Fail-over Mode]
 Supported 4 types of Internet Protocol: IPv4 only, IPv6 only, Both but prefer IPv4, Both but prefer IPv6.
[Preferred Internet Protocol]
 Added Syslog protocol and Syslog keyword filter for Syslog. [Syslog]
 Added string validation for web UI  Advanced settings  General settings  Guest Login PIN Code
[Guest Login PIN Code]
 Added default value “**” for web UI  Advanced Settings  MPK General Settings  BLF Call-pickup
Prefix [BLF Call-pick Prefix]
 Updated some Chinese translation in web UI.
 Updated tooltips in web UI.
 Increased the length of configuration "Syslog server address" on web UI from 32 characters to 128
characters [Syslog Server Address]
 Supported contact download server using IPv6 address with subdirectory. [Download server]
 Supported IPv6 address for Syslog server. [Syslog]
 Supported IP call via TCP transport.
 Supported new config file format: cfggac2500.xml for GAC2500 [model configuration file]
 Removed SIP server field validation in web UI.

Firmware Version 1.0.3.13

 Updated tool tip for web UI  Maintenance  Network settings  Bypass Proxy For, Multiple IP
addresses can be separated by ",”. [Maintenance - Network Settings]
 Updated that DUT does not support multicast paging using port 0. [Advanced Settings - Multicast
Paging]

Firmware Version 1.0.3.11

 Added support for RED with FEC. [Enable Audio RED with FEC]
 Updated default NTP server address. [Specify NTP Server Address]

Firmware Version 1.0.3.5

 Supported IPv6. [IPv6 address]

 Supported setting Wi-Fi from web UI  Maintenance. [Maintenance - Wi-Fi Settings]
 Added input inspection of multicast paging on web UI.
 Added support for DHCP Option 132 & 133 tunneled through DHCP Option 43. [DHCP VLAN Override]

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 Added “Medium room & Rich voice” and “Medium Room & Clear Voice” option. [Voice Mode]
 Added support to disable SSH without reboot. [Disable SSH]
 On web UI MPK settings, Multicast Paging does not need to set the account. [Advanced Settings -
Multicast Paging]
 Removed “Hide Local Call History” under web UI  Advanced  General Settings.
 Added contact categories when creating a new conference in web UI. [Contacts - Schedule]
 Changed web UI LDAP Max Hits valid range to 0 - 4000. [Max Hits]
 Updated tooltip for “Complete upgrade” and “Unregister before new registration”.
 Added more voice mode “Medium room & Rich voice”, “Medium Room & Clear Voice”, “Small room &
Denoise”, and “Small & Enhanced Denoise”. [Voice Mode]
 Added support for “Hide Vocoder”. When set to “Yes”, the codec information in an active call will be
hidden. [Hide Vocoder]
 Changed the layout of creating new group on web UI. [Contacts - Groups]
 Synchronized the mute icon of minimized call interface on web UI.
 Added Core dump feature. [Core Dump]
 Added “Disable web GUI”. [Disable web GUI]
 Updated description under Contacts  LDAP page.
 Added support for fixed slave mode in web UI. [Fixed Slave Mode]
 Added “User Authority Management” for admin under Web UI. [User Authority Management]
 Added support for special control character 'T' in dialplan. [Dial Plan]
 Added “Intercom barging” in Web UI. [Intercom Barging]
 Added support for dialing multiple members in Conf room during a call on web UI.

Firmware Version 1.0.1.45

 Added support for new hardware version

Firmware Version 1.0.1.44

 No major changes

Firmware Version 1.0.1.40

 Added Guest Login option. [Guest Login]

 Hided 'Virtual Account Group' setting, only visible under expert mode. [Virtual Account Group]

Firmware Version 1.0.1.34

 Dial plan improvements, supports direct IP call. [Dial Plan]

 Added UCM auto config number in Advanced Account settings.
 Added Codec Negotiation Priority in Codec & RTP settings. [Codec Negotiation Priority]
 Added Enable Conference Room Quite Mode. [Enable Conference Room Quite Mode]

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Firmware Version 1.0.1.26

 Removed In-Call Sound EQ and added Voice Mode.

 Added Conference Mode option. [Conference Server]
 Added Mute Indicator control for device.
 Added Recorder Editing from web UI. [Record Mode]
 Added storage information on web UI. [Status - Storage Info]
 Added Constraint Mode option in Configuration via Keypad Menu. [Configuration via Keypad Menu]
 Added Provision Server app. [Provision as Provision Server (PNP)]
 Added backup app. [BACKUP]
 Updated Advanced settings in LCD.

Firmware Version 1.0.1.18

 Increased call history to 2000 entries

 Updated 3.5mm AUX line sequence interface
 Updated the screenshots
 Added cycle conference
 Updated the chapter of third party application

Firmware Version 1.0.1.16

 This is the initial version.

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WELCOME

Thank you for purchasing Grandstream GAC2500 Audio Conference Phone for AndroidTM. This User Guide
describes the basic concept and tasks necessary to use and configure your GAC2500. This document
covers the topics of conference environment setups, start conference and the relevant operations like
conference reservation. To learn the advanced features and configurations, please visit
http://www.grandstream.com/support/resources/?title=GAC2500 to download the latest "GAC2500
Administration Guide".

GAC2500 is a next generation enterprise-grade 6-line Android IP conference phone with a 4.3" capacitive
touch screen that that runs the Android Operating System and therefore offers full access to the hundreds
of thousands of Android apps in the Google Play Store, including business productivity apps such as
Skype™, Skype for Business™, and Google Hangouts™. The phone features Gigabit ports, 7-way
conference, 3x microphones, 1 Micro USB port, integrated WiFi and Bluetooth for network flexibility. The
GAC2500 delivers superior HD audio quality, rich and leading-edge telephony features, automated
provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with
most 3rd party SIP devices and leading SIP/NGN/IMS platforms. GAC2500 is a perfect choice for enterprise
users looking for a high performance, feature rich conference phone with superb audio quality at competitive
price.

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PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GAC2500:

Table 1: GAC2500 Features in a Glance

 Runs Android™ 4.4 and offers full access to all Android™ conference
apps in the Google Play Store (e.g., Skype™, Skype for Business™,
Google Hangouts™, etc.)
 World-class high-fidelity sound quality with audio bandwidth of up to
18Khz
 4.3" capacitive touch screen LCD with support for flexible
layout/content customization
 3x microphones (12 ft. pickup range), 1x speaker (15 ft. coverage
range)
GAC2500  Auto-sensing Gigabit Ethernet port, Wi-Fi, PoE+, Bluetooth, Micro-
USB with 3.5mm audio interface
 Supports standalone IP mode or USB slave mode
 Supports daisy chain (up to 2 units via RJ48 CAT5) mode in large
conference room for better audio quality
 NAT-T enables the phone being the Plug and Play device
 Automated provisioning using TR-069 or AES encrypted XML
configuration file, TLS/SRTP/HTTPS for advanced security and
privacy protection

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GAC2500 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the GAC2500.

Table 2: GAC2500 Technical Specifications

Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A

record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP,
LDAP, TR-069, 802.1x, TLSv1.1, TLSv1.2, SRTP, IPv6, OpenVPN (pending)

Voice Codec Support for G.711µ/a, G.722, G.726, iLBC, Opus, G.722.1 and G.722.1c
(pending), in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO),
G.729A/B, VAD, CNG, AEC, PLC, AJB, AGC
Platform Bridging Bridge SIP calls with any Android™ VoIP apps such as Skype™, Skype for
Business (Lync), Google Hangouts™ and more
Telephony Features Hold, transfer, forward (unconditional/no-answer/busy/conditional), call
park/pickup, 7-way audio conference, auto answer, downloadable XML phone
book (up to 2000 entries), LDAP, call waiting, call history (up to 2000 entries),
flexible dial plan, personalized music ringtones, server redundancy & fail-over.
Sample Applications Skype™, Google Hangouts™, Skype for Business (Lync), Web browser,
Facebook™, Twitter™, YouTube, Google calendar, mobile phone data
import/export via Bluetooth, etc. API/SDK available for advanced custom
application development
Application Allows Android 4.4 compliant applications to be deployed in the device with
Deployment provisioning control

QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLSv1.1, TLSv1.2,
128/256-bit SRTP/TLS, HTTPS, 802.1x media access control
Multi-Language English, German, Italian, French, Spanish, Portuguese, Russian, Turkish, Polish,
Chinese, Korean, Japanese, and more
Upgrade/ Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
Provisioning provisioning using TR-069 or AES encrypted XML configuration file

Network Interface 1x auto-sensing Gigabit Ethernet port, integrated 2.4GHZ auto-band Wi-Fi
(802.11a/b/g/n) and 4.0 Bluetooth.
HD Audio 3x microphones (12 ft. pickup range), 1x speaker (220-18,000 Hz, 15 ft. coverage
range up to 86dB)
Auxiliary Ports 3.5mm audio interface, Micro-USB interface, RJ48 interface, reset pin
Graphic Display 4.3" (800*480) capacitive touch screen LCD
Power & Green Universal power adapter included:
Energy Efficiency Input: 100-240VAC 50-60Hz; Output: 12VDC, 2A (24W)

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Temperature and Operating: 32 - 104oF / 0 - 40oC
Humidity Storage: 14 - 140oF / -10 - 60oC
Humidity: 10% to 90% Non-condensing
Compliance FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter)
CE：EN55022 Class B，EN55024，EN61000-3-2，EN61000-3-3，EN60950-1，
EN62479，RoHS
RCM：AS/ACIF S004；AS/NZS CISPR22/24；AS/NZS 60950；AS/NZS 4268

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GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GAC2500.

Equipment Packaging

Table 3: Equipment Packaging

GAC2500
 1 x GAC2500 Main Case.
 1 x 12V Power Adapter.
 1 x Ethernet Cable
 1 x Micro-USB Cable
 1 x RJ48 CAT5
 1 x Quick Installation Guide
 1 x GPL License

Figure 1: GAC2500 Package Content

Note: Check the package before installation. If you find anything missing, contact your system administrator.

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Powering GAC2500

The GAC2500 can be powered either using POE or PSU, please refer to the following picture to have more
visibility how to connect your audio conferencing system.

Figure 2: Powering the GAC2500

Connection Configuration

GAC2500 provides 2 connection configurations:

 Standard connection (extendable cascade connection and mobile device connection).
 Integrated connection (slave mode connection).

Standard Connection

1. Connect the LAN port of the GAC2500 to the RJ-45 socket of a hub/switch or a router.
2. Connect the 12V DC output plug to the power jack on the GAC2500; plug the power adapter into
an electrical outlet. If PoE switch is used in step 1, this step could be skipped.
3. The LCD will display booting up or firmware upgrading information. Before continuing, please wait
for the main screen display to show up.
4. On the web configuration interface or from the menu of the touch screen, you can further configure
network connection using static IP, DHCP and etc.

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 Figure 3: Connecting the GAC2500

Integrated Connection
1. Connect the 12V DC to the power jack on the GAC2500; plug the power adapter into an electrical outlet.
2. After the device boots up, connect the Micro-USB port to the USB port of GVC32xx or PC, as shown
above.
3. The LCD will display the cascade connection interface, as shown below

Figure 4: Connection Interface on the GAC2500

4. Adjust the conference settings by tapping the icons on the interface

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GAC2500 LCD SETTINGS

Use the Touchscreen

To fully manipulate the GAC2500 capacitive touch screen, use your fingers to operate the following on the
GAC2500 icons, buttons, menu items, onscreen keyboard and etc.

Figure 5: GAC2500 Finger Gestures on the Touch Screen

 Tap
Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select
items on the screen (e.g., setting options, apps and etc.); to press onscreen buttons (e.g., "End" or
"Options" soft key during the call); to type letters and symbols using the onscreen keyboard.

 Long Press
Touch the screen with fingertip and press for about 2 seconds without lifting your finger from the screen
till an action occurs. For example, long press on a picture to bring up selection option.

 Flick and Slide

Touch the screen with fingertip and slide over the screen. For example, user could slide up to scroll up
the page, slide down to open dropdown menu, slide left or slide right to delete an item from the list. If
your finger stays on the screen for too long, the item may be selected and sliding won't occur.

 Press and Drag

Touch and press the item, then move it by dragging it up, down, left or right, without lifting your finger
from the screen.

 Zoom in/Zoom Out

Place two fingers on the screen, then pinch them together (zoom out) or spread them apart (zoom in).

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 Double Tap
Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display.
This is usually used when viewing photos or web pages.

When the GAC2500 boots up in HOME screen, the LCD will display as below. A registered account is
shown in the following figure and users might need register their own account to have the account status
displayed.

The Status Bar shows time, network

connectivity, signal strength, notification
information and etc.

Dial Pad for making calls

Shortcut: Conference

Shortcut: Contacts

Account widget displays the account

information. Up to 6 accounts can be
registered and displayed.
Shortcut:
Multi-Purpose Keys (MPK)
Figure 6: GAC2500 Default Home Screen

The GAC2500 LCD MENU provides easy access to the settings on the phone. Most of the settings from
Web GUI could be configured on the LCD settings as well. Go to LCD onscreen MENU and then tap on
Settings shown as follows.

Figure 7: GAC2500 Settings

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Personalized Account

In Personalized Account menu, all the accounts will show up with registration status displayed. Tap on one
of the account to enter the settings.

 Ringtone. Select ring tone for the incoming call. If "Custom Ringtone" is selected, File Manager will be
opened for users to choose their own music files to be configured as the incoming call ring tone. Users
will see the music file name as the ring tone name in account ring tone settings in LCD as well as in
web GUI.
 Auto-answer. If it's set to Yes, the GAC2500 will automatically turn on the speakerphone to answer
incoming calls. If it's set to Enable Intercom/Paging mode, it will answer the call based on the SIP info
header sent from the server/proxy;
 Call forwarding. Configures call forwarding mode.

Sound

Use the Sound settings to configure how the GAC2500 rings, plays music or other media with audio,
notification ringtones and alarms.
 Silent mode. Check to enable mute and uncheck to disable. Once enabled, all audio will be sent to
mute except alarm and media.

 Volumes. Tap on Volume and scroll left/right to adjust the volume for Ringtone and Media.

 Device Ringtone. Defines device ringtone.

 Notification tone. Defines notifications ringtone.

Bluetooth

Users can configure Bluetooth connection here.

 Bluetooth. Check/uncheck to turn on/off Bluetooth so that you can connect with other Bluetooth
devices;

 Bluetooth settings. Check/uncheck to turn on/off Bluetooth. Set up Device name, Discoverable,
Discoverable timeout, Scan for devices, etc.

Table 4: Bluetooth Settings Parameters

Parameters Descriptions
Paired device Displays paired devices like Bluetooth remote control, cellphone or speaker.
Available devices Displays all devices in the search range which have enabled Bluetooth.

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Display

 Brightness. Tap on Brightness and scroll left/right to adjust the brightness on the GAC2500 LCD.

 Screen timeout. Tap to open the dialog where you can set the screen timeout interval before the LCD
turns dark.

 Commonly used soft keys guide. Trigger to enable displaying use guide indicator.

Storage

Display storage status of GAC2500.

Applications

The GAC2500 provides built-in applications for users to fully utilize the phone and features. In this section,
the important built-in applications on the GAC2500 are described in detail.

Location Access

Display whether allow to access your location.

Language & Keyboard

 Language. Opens a list of language options for GAC2500 to display with.

 Spell Checker. Configures whether to check spellings and select the available spell-checker tool.

 Personal Dictionary. Adds new words to user's dictionary.

 Keyboard & Input Methods. Sets up default input method.

 Android Keyboard (AOSP). Sets up whether to use Android keyboard or not, and configure Android
keyboard.

 Text-to-Speech (TTS) output. Sets up TTS.

 Mouse/Trackpad. Sets up the pointer speed.

Account

The GAC2500 allows users to add Google account, Exchange account and Email account to the phone.
Once the account is associated, the contacts and other settings can be synced up on the GAC2500. For
example, users could download Google Play from GS Market. If there is a Google account set up here
already, Google Play will automatically log in with the previously added Google account. The Contact app
will display all the contacts stored in the added Google account. Please refer to chapter Manage Contacts
in User Manual for more details.

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Date & Time

 Enable and use specified NTP server address. Assign the URL or IP Address of NTP Server.

 Set date. Set the current date for the GAC2500.

 Set time. Set the time on the GAC2500 manually.

 Select time zone. Select time zone for the GAC2500.

 Use 24-hour format. Check/uncheck to display the time using 24-hour time format or not. For example,
in 24-hour format, 13:00 will be displayed instead of 1:00 pm.

 Choose date format. Select the format of year, month and day for the date to be displayed.

About Phone

About Phone lists the GAC2500's account information, network status and system information.

 Account Status. Displays the account name and registration status on the GAC2500.

 Network Status. MAC Address, Address Type, IP Address, Subnet Mask, Default Gateway, DNS
Server, Alternative DNS server, NAT Type, VPN IP information will be displayed.

 System Information. Displays the system version of the GAC2500.

Advanced Settings

Users could open Advanced settings to set up advanced features for Account, configure Upgrade settings,
Syslog and perform Factory Reset.

 Account. Tap on one account and fill in the necessary information to register the account, which
includes Account Active, Account Name, SIP Server, SIP User ID, SIP Auth ID, SIP Auth Password,
Voice Mail User ID and Display Name.

 Wireless & network. Users can configure Ethernet, Wi-Fi, VPN, PPPoE and other advanced settings.

Users can configure Ethernet, Wi-Fi, VPN, PPPoE and other advanced settings under Network.

 Security settings. Configure the idle screen lock, credential management, encryption phone and
device administrator, etc.

 Upgrade. Fill in upgrade info.

 Syslog. Select the level of logging for syslog, and he URL/IP address for the syslog server.

 Factory Reset. Open and tap on Factory Reset to restore the GAC2500 to factory default settings.

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 Clear Master-slave Remember. Clear master-slave choose history.

 Developer mode. This mode can be used via ADB tool for advanced debugging purpose.

Table 5: Account Settings Parameters

Parameters Descriptions
Account Select account.
Account Activation Indicates whether the account is active. If disabled, the GAC2500 will not send
registration information to SIP server.

Account Name Configures the name associated with account to be displayed on the upper left
corner of LCD.
SIP Server Specifies the URL or IP address, and port of the SIP server. This is provided by your
VoIP service provider (ITSP).
SIP User ID Configures user account information provided by your VoIP service provider (ITSP).
It's usually in the form of digits similar to phone number or actually a phone number.
SIP Authentication Configures the SIP service subscriber's Authenticate ID used for authentication. It
ID can be identical to or different from the SIP User ID.

SIP Authentication Configures the account password required for the phone to authenticate with the
Password ITSP (SIP) server before the account can be registered. After saving, it will appear
as hidden for security purpose.
Voice mail access Sets if the phone system allows users to access the voice messages by pressing
number the Voicemail icon on the GAC2500. For example, in UCM6xxx IPPBX, *97 could
be used.
Display Name Specifies the SIP server subscriber's name (optional) that will be used for Caller ID
display. The configured content will be included in the “From”, “Contact” and “P-
Preferred-Identity” headers of SIP INVITE message.
Show account Displays the account name; if it is checked, the user ID will be hidden and the
name only account name will be displayed only.
Tel URI Sets this field to “” User=Phone”, If the account is assigned a PSTN number. Then
a “User=Phone” parameter will be attached to the Request-Line and TO” header in
the SIP request to indicate E.164 number. If set to “Enabled”, “Tel” will be used
instead of “SIP”. Default is “Disabled”.

Table 6: UCM Auto Config Number

Parameters Descriptions
Server name UCM Server name
Server URL UCM Sever URL
Port UCM server port.
Access mode Access mode to the UCM, default is HTTP.

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 Table 7: Ethernet IPv4 Settings Parameters

Parameters Descriptions
Address Type Allows users to configure the appropriate network settings on the device. Users
could select "DHCP", “Static IP” or "PPPoE".
IP Address Enters the IP address when static IP is used.
Subnet Mask Enters the subnet mask when static IP is used.
Default Router Enters the default router when static IP is used.
DNS Server 1 Enters the DNS Server 1 address when static IP is used.
DNS Server 2 Enters the DNS Server 2 address when static IP is used.
PPPoE Account ID Enters the PPPoE account ID when PPPoE is used.
PPPoE Password Enters the PPPoE password when PPPoE is used.

Parameters Descriptions
IPv6 address type Allows users to configure the appropriate network settings on the device. Users
could select "DHCP" or "Static IP".
Static IPv6 address Enters the IP address when static IP is used.
IPv6 prefix length Enters the IPv6 prefix length when static IP is used.

Table 8: Wi-Fi Settings Parameters

Parameters Descriptions
Enable/Disable Enable/disable Wi-Fi. Once enabled, the device will search for available Wi-Fi
Wi-Fi nearby automatically and display below.

Table 9: VPN Settings Parameters

Parameters Descriptions
Name Identify VPN network, fill in company name or server name you are connecting to.
Type Defines VPN type. By default, it’s PPTP (Point to Point Tunneling Protocol).
Server Address Fill in the VPN server URL or IP address.
PPP Encryption Defines whether to use PPP encryption.
(MPPE)
Show Advanced Check to display more options below.
Options
DNS Search Defines search domain.
Domain
DNS Server Fill in DNS Server address.
Forwarding Routes Fill in DNS. For example,10.0.0.0/8.

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 Table 10: Proxy Settings Parameters

Parameters Descriptions
HTTP/HTTPS Proxy Configures the HTTP/HTTPS proxy URI of the network.
Hostname
HTTP/HTTPS Proxy Configures the HTTP/HTTPS proxy port number of the network.
Port
Bypass proxy for Defines the specific URI that the GAC2500 can directly access to without
HTTP/HTTPS proxy.

Table 11: Additional Network Settings Parameters

Parameters Descriptions
LLDP Enable or disable LLDP. The default setting is disabled.
This field defines the layer 3 QoS parameter for SIP packets. It is the value used
Layer 3 QoS for SIP
for IP Precedence, Diff-Serv or MPLS. The Default value is 48.

Layer 3 QoS for This field defines the layer 3 QoS parameter for audio packets. It is the value used
Audio for IP Precedence, Diff-Serv or MPLS. The Default value is 48.

Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. Default value is 0.
Layer 2 QoS
Note: Please do not change the setting before understanding the VLAN's settings
802.1q/VLAN Tag
or consulting the network administrator. Otherwise, the device might not be able to
(Ethernet)
get the correct IP address.
Layer 2 QoS 802.1p
Assigns the priority value of the Layer 2 QoS packets. The default value is 0.
Priority (Ethernet)
Layer 2 QoS
802.1q/VLAN Tag Assigns the VLAN Tag of the Layer 2 QoS packets for Wi-Fi. Default value is 0.
(Wi-Fi)
Layer 2 QoS 802.1p
Assigns the priority value of the Layer 2 QoS packets. The default value is 0.
Priority (Wi-Fi)
Allows the user to enable/disable 802.1x mode on the device. Configures 802.1x
802.1x mode authentication when connecting to the authentication server.
The default setting is "Close".
Identity Enter the Identity information for the 802.1x mode.
MD5 Password Enter the MD5 Password for the 802.1x mode.
CA Certificate Upload the CA certificate for the 802.1x mode.
Client Certificate Upload the client certificate for the 802.1x mode.
Private Key Upload the private key for the 802.1x mode.

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 Table 12: Security Settings Parameters

Parameters Descriptions
Screen lock Display paired devices like Bluetooth remote control, cellphone or speaker.
Owner info Set up display owner info on lock screen.
Encrypt phone Set up input digit PIN or password to unlock the GAC2500 each time you boot.
Display passwords Check/uncheck to show/hide password as you type.
Device Add or remove device administrators.
administrators
Unknown sources Check/uncheck to enable/disable permission to install applications that you obtain
from web sites, email, or other locations other than GS Market and Google Play.
Verify apps Disable or warn the users before apps installation.
Trusted credentials Check/uncheck to allow/disallow applications to access secure certificates and
other credentials.
Install from SD card Install encrypted certificates from SD card.
Clear credentials Clear credential storage of all contents and reset its password.

Reboot

Tap on "Reboot" to reboot the device.

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GAC2500 WEB GUI SETTINGS

The GAC2500 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow users to configure the application device through a Web browser such as Mozilla Firefox,
Google ChromeTM and etc.

Accessing GAC2500 Web GUI

The IP address of GAC2500 displays on LCD display screen. To access the GAC2500 Web GUI:

1. Connect the computer to the same network with GAC2500.

2. Open a Web browser on your computer, enter the phone’s IP address in the address bar of the browser;
for example: http://192.168.124.111;

3. Enter the administrator’s login and password to access the Web Configuration Menu. The default
username and password are: admin, admin; you can set language to English or Chinese in the drop-
down menu of language;

Figure 8: Web UI - Login

4. Click "Login" to access the configurations in web UI.

Saving Changes

When changing any settings on the web UI, always submit them by pressing the Save button on

the bottom of the page, and then clicking the Apply button on the top of the page to apply the

configuration changes. For those options with next to it in the Web page, users must reboot the
GAC2500 for the changes to take effect.

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Definitions

This section describes the 6 options in the GAC2500 Web GUI. Please view Advanced, Maintenance and
Status specifications in Administration Guide.
 Call
Users could start conference and control conference from Web GUI.

 Contacts
Contacts, Schedule, Call History.

 Account
Configure account info.

 Advanced
General Settings, Call Features, Tone Generator, MPK General Settings, MPK LCD Settings.

 Maintenance
Network Settings, Time & Language, Security Settings, Upgrade, Troubleshooting, Device Manager.

 Status
Account Status, Network Status, System Info, and Storage Info.

You can log in as an administrator or a normal user. The following table shows the web pages accessible
by normal user and administrator.

Table 13: GAC2500 Users Access Permission

Default
User Type Username Accessible Web Pages
Password
 Call
 Contacts
 Account: Call Settings
Normal User user 123  Advanced: MPK General Settings, MPK LCD Settings
 Maintenance: Network Settings, Time & Language,
Security Settings, Device Manager
 Status: Account Status, Network Status, System Info

Administrator admin admin All pages

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Toolbar

The web UI tool bar is on the upper right corner of the web UI page.

Figure 9: Web UI - Tool Bar

 DND
Turn on/off DND mode. Once enabled, the DND text will turn into red and all incoming calls will be rejected.

 English
Select the display language for the web UI.

 Reboot
Reboot the device.

 Expert
Click to switch to expert mode and click again to cancel. Once enabled, the administrator can view all
settings items.

 Logout
Log out from the web UI.

Contacts Page Definitions

Contacts page lists Contacts, Schedule, Call History and LDAP Settings.

Contacts - Contacts
Users can make the following operations on the GAC Contacts page:

- Delete

Select one or more contacts, then click in order to remove contacts from the web GUI.

- Import
Table 14: Contacts - Import

Clear the old list Click on the checkbox in order to clear old list.
Clear old history mode Select either to clear all old history or clear only reserved local
contacts.
Replace duplicate entries Click the checkbox in order to replace duplicate entries.
Replace duplicate entries Select how to replace duplicate entries, either by name or by number.
mode

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File encoding Chose the encoding type of the file, following are available:
UTF-8
GBK
UTF-16
UTF-32
Big5
Big5-HKSCS
Shift-JIS
ISO8859-1
ISO8859-15
Windows-1251
EUC-KR
File type Choose the file type from the drop down, following are available:
XML
VCard
CSV
Browse Brows to import a contact file.

- Export
Table 15: Contacts - Export

File encoding Chose the encoding type of the file, following are available:
UTF-8
GBK
UTF-16
UTF-32
Big5
Big5-HKSCS
Shift-JIS
ISO8859-1
ISO8859-15
Windows-1251
EUC-KR
File type Choose the file type to export to from the drop down, following are
available:
XML
VCard
CSV
Export Click Browse to select a directory where to export the contact file.

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 - Download
Table 16: Contacts - Download

Clear the old list Click on the checkbox in order to clear old list.
Clear old history mode Select either to clear all old history or clear only reserved local
contacts.
Replace duplicate entries Click the checkbox in order to replace duplicate entries.
Replace duplicate entries Select how to replace duplicate entries, either by name or by number.
mode
Download mode Choose the download mode from the drop down, available are:
Off
TFTP
HTTP
HTTPS
Note: if Off is selected remote download will be deactivated.
File encoding Chose the encoding type of the file, following are available:
UTF-8
GBK
UTF-16
UTF-32
Big5
Big5-HKSCS
Shift-JIS
ISO8859-1
ISO8859-15
Windows-1251
EUC-KR

Download interval Choose the download interval from the drop-down list, available are:
2 Hours
4 Hours
6 Hours
8 Hours
12 Hours
Username Enter the username of the remote server.
Password Enter the password of the remote server.
Download server Enter the domain name, the IPv4 or the IPv6 address of the download
server.
download Click download to download the contact file.

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 - Sort
Users can either sort contacts by Last Name or First Name.

- New Contact
Table 17: Contacts - New Contact

Name Enter last name and first name of the new contact.
Number Select the account and enter the number of the new contact.
Email Enter the email of the new contact.
Groups Select the group where the set the new contact.

Contacts - Groups

Users can delete or create a new group by clicking on or .

Table 18: Contacts - Groups

Name Enter the name of the group.

Group Ringtone Select a ringtone form the drop-down list.
Group Members Select members of the group.

Contacts - Blacklist
Users could do the following operation on the GAC blacklist:

- Delete
Delete blacklisted numbers.
- Manually add
Table 19: Contacts - Blacklist - Manually add

Number Enter the number to black list.

Note(optional) Add a note regarding that number.

- Add from contacts

Users can add blacklist numbers from contacts.

- Add from call history

Users can add blacklist numbers from call history.

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 - Settings
Table 20: Contacts - Settings

DND mode Select whether to activate or deactivate DND mode.

Block mode Select to open or close the block mode.
Block options Select a block option from the drop-down list, available are:
Block all
Block blacklist only
Block anonymous
Block anonymous and blacklist
Block notification Set block notification to either open or close.
Time settings Select time settings for the block mode.
Start time Enter the start time of the block mode.
End time Enter the end time of the block mode.

Contacts - Schedule
Table 21: Contacts - Schedule

Conference name Enter a conference name.

Members of conference Select members of conference.
Recurring conference Select in order to enable the conference repeat and how often to
repeat the conference from the drop-down list.
Start date Select the conference start date.
End date Select whether to repeat the conference indefinitely or set an end
date.
Conference date If recurring conference is not selected, set the start date of the
conference.
Time zone Select the time zone.
Start time Select the start time of the conference.
Conference duration (Min) Select the conference duration in minutes.
Remind time Select to send a reminder before the conference start.
Auto conference Select to enable auto conference.
Auto answer for conference Select to auto answer for conference members.
members
Block when enter Select to block when enter.
Block calls not from members Select to block call not incoming from members.
in schedule
Password Enter the conference password.
Auto record Select to auto record.

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Contacts - Call History
Users can browse all history calls, missed and intercepted records.

Contacts - LDAP
Table 22: Contacts - LDAP

Connection Mode Select which protocol will be used for LDAP searching, LDAP or
LDAPS.
Server Address Configures the URI of the LDAP (Lightweight Directory Access
Protocol) server.
Port Configures the LDAP server port. The default LDAP port number is
389.
Base DN Determines the LDAP search base. This is the location in the
directory where the search is requested to begin.
Example:
dc=grandstream, dc=com
ou=Boston, dc=grandstream, dc=com
User Name Configures the bind "Username" for querying LDAP servers. Some
LDAP servers allow anonymous binds in which case the setting can
be left blank.
Password Specifies the bind "Password" for querying LDAP servers. The field
can be left blank if the LDAP server allows anonymous binds.
LDAP Name Attributes Configures the "name" attributes of each record which are returned in
the LDAP search result. This field allows the users to configure
multiple space separated name attributes.
Example:
gn
cn sn description
LDAP Number Attributes Configures the "number" attributes of each record which are returned
in the LDAP search result. This field allows the users to configure
multiple space separated number attributes.
Example:
telephoneNumber
telephoneNumber Mobile
LDAP Mail Attributes Determines the "mail" attributes of each record which are returned in
the LDAP search result.
Example:
mail
Search filed filter Configures to filter according to which fields when LDAP search. The
default setting is "Filter All".

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LDAP Name Filter Configures the filter used for name lookups.
Examples:
(|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field
starting with the entered prefix;
(!(sn=%)) returns all the records which do not have the "sn" field
starting
with the entered prefix;
(&(cn=%) (telephoneNumber=*)) returns all the records with the "cn"
field starting with the entered prefix and "telephoneNumber" field set.
LDAP Number Filter Defines the filter used for number lookups.
Examples:
(|(telephoneNumber=%)(Mobile=%) returns all records which has
the "telephoneNumber" or "Mobile" field starting with the entered
prefix;
(&(telephoneNumber=%) (cn=*)) returns all the records with the
"telephoneNumber" field starting with the entered prefix and "cn" field
set.
LDAP Mail Filter Determines the filter used for mail lookups.
Example:
(mail=%)
LDAP Displaying Name Configures the entry information to be shown on phone's LCD. Up to
Attributes 3 fields can be displayed.
Example:
%cn %sn %telephoneNumber
Max Hits Specifies the maximum number of results to be returned by the LDAP
server, valid range from 0 to 4000. If set to 0, server will return all
search results. Default setting is 50.
Search Timeout (ms) Configures the interval (in seconds) for the server to process the
request and client waits for server to return. The default setting is
4000 seconds.
LDAP Lookup For Outgoing Sets the phone system to do the LDAP number searching when
Call making outgoing calls. The default setting is "No".
LDAP Lookup For Incoming Sets the phone system to do LDAP number searching for incoming
Call calls. The default setting is "No".
LDAP Dialing Default Configures the default account that being used when dialing LDAP
Account contact. Users may choose the Account 1-6, the default setting is
“Default”.

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Contacts - BroadSoft
The BroadWorks XSI Directories and Call Logs configuration is completed by the BroadWorks server
administrator or service provider. End users should be given Xsp server URI and user credentials to access
the service.

1. Log in Web GUI and go to Contacts  BroadSoft.

2. Register the BroadWorks account on the phone:

 Fill the BroadWorks XSP server address in the Server blank. If the BroadWorks Xsp server requires
to use the HTTPS, please add the header “https://” ahead of BroadWorks Xsp server URI. For
example, “https://xsp1.iop1.broadworks.net”.

 Fill the XMPP port number in the “Port” blank. The default port number is 80. If the BroadWorks
Xsp server requires to use the HTTPS, please fill the HTTPS port number “443” in the blank.

 Based on Authentication Type, fill in different authentication information. LogIN Credentials: Fill the
BroadWorks XSI credentials in BroadWorks UserID and Password blanks. SIP Credentials: Fill the
SIP Authentication ID in SIP Authentication ID, and fill the SIP User ID in BroadWorks UserID.
Users also need to fill the SIP Authentication Password in Password.

 Fill in the action path in Action Path blank.

Figure 10: BroadWorks XSI Settings

 If users need to use the selected Directory or Call Log categories, please set the categories as
“Enabled”, for example, “Group”, “Enterprise”, and “Personal” are checked as below.

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 Figure 11: BroadWorks XSI Network Directories

 End user is able to rename each directory or call log category. If user types a string into the blank,
it will override the default name. For example, the Group Directory’s default name is “Group” if it
keeps blank. If the user fills “Grandstream” into the blank, the phone will display “Grandstream” for
the Group Directory.

Figure 12: BroadSoft Directory additional settings

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3. After filling the information, open Contact app on the GAC2500 and click BroadSoft contacts.

Figure 13: Contact App

4. The correct login information would display the list of contacts, under different groups selected before.

Figure 14: BroadSoft contacts list

Account Settings Page Definitions

GAC2500 supports 6 accounts, The Account pages lists General Settings, Network Settings, SIP Settings,
Codec & RTP Settings and Call Settings.

Account - General Settings

Table 23: Account - General Settings

Indicates whether the account is active. The default value for the
Account Active primary Account 1 is "Yes" and the default value for the other five
accounts is "No".
Configures the name associated with each account to be displayed on
Account Name
the LCD.

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 Specifies the URL or IP address, and port of the SIP server. This is
SIP Server
provided by your VoIP service provider (ITSP).
Configures user account information provided by your VoIP service
SIP User ID provider (ITSP). It's usually in the form of digits similar to phone
number or actually a phone number.
Configures the SIP service subscriber's Authenticate ID used for
SIP Authentication ID
authentication. It can be identical to or different from the SIP User ID.
Configures the account password required for the phone to
SIP Authentication Password authenticate with the ITSP (SIP) server before the account can be
registered. After saving, it will appear as hidden for security purpose.
Sets if the phone system allows users to access the voice messages
Voice Mail Access Number by pressing the Voicemail icon on the GAC2500. For example, in
UCM6xxx IPPBX, *97 could be used.
The SIP server subscriber's name (optional) that will be used for Caller
Name
ID display.
Defines whether to display account name and SIP User ID, if check, it
Show Account Name Only
only displays account name on account area.
If the phone has an assigned PSTN telephone number, this field should
be set to "User=Phone". Then a "User=Phone" parameter will be
Tel URI attached to the Request-Line and "TO" header in the SIP request to
indicate the E.164 number. If set to "Enable", "Tel:" will be used instead
of "SIP:" in the SIP request. The default setting is "Disable".

Account - Network Settings

Table 24: Account - Network Settings

Configures the IP address or the domain name of the primary outbound

proxy, media gateway or session border controller. It's used by the
Outbound Proxy phone for firewall or NAT penetration in different network environments.
If a symmetric NAT is detected, STUN will not work and only an outbound
proxy can provide a solution
Sets IP address or domain name of the secondary outbound proxy,
media gateway or session border controller. The phone system will try
Secondary Outbound Proxy
to connect the Secondary outbound proxy only if the primary outbound
proxy fails.
Defines which DNS service will be used to lookup IP address for SIP
server’s hostname. It can be selected from the dropdown list:
DNS Mode  A Record
 SRV
 NATPTR/SRV

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 If it needs DNS SRV resource, which DNS server response more than
one result, it should be set to "SRV" or "NATPTR/SRV".
The default setting is "A Record".
Configure the preferred IP mode for DNS SRV.
 If "default" is selected, first IP from query result will be applied.
 If "Saved one until DNS TTL" is selected, first IP will be applied before
DNS SRV Fail-over Mode
reaches DNS timeout.
 If "Saved one until no response" is selected, first IP will be applied even
after DNS times out until it cannot response.
Specifies which NAT traversal mechanism will be enabled on the phone
system. It can be selected from the dropdown list:

 NAT NO
 STUN
 Keep-alive
 UPnP
 Auto
 VPN

If the outbound proxy is configured and used, it can be set to “NAT NO”.
If set to "STUN" and STUN server is configured, the phone system will
NAT Traversal periodically send STUN message to the SUTN server to get the public
IP address of its NAT environment and keep the NAT port open. STUN
will not work if the NAT is symmetric type.
If set to “Keep-alive”, the phone system will send the STUN packets to
maintain the connection that is first established during registration of the
phone. The “Keep-alive” packets will fool the NAT device into keeping
the connection open and this allows the host server to send SIP requests
directly to the registered phone.
If it needs to use OpenVPN to connect host server, it needs to set it to
“VPN”. If the firewall and the SIP device behind the firewall are both able
to use UPNP, it can be set to “UPNP”. The both parties will negotiate to
use which port to allow SIP through. The default setting is "Keep-alive".
Adds the Proxy-Required header in the SIP message. It is used to
indicate proxy-sensitive features that must be supported by the proxy.
Proxy-Require
Do not configure this parameter unless this feature is supported on the
SIP server.

Account - SIP Settings

Table 25: Account - SIP Settings

Allows the phone system to send SIP REGISTER messages to the

SIP Registration
proxy/server. The default setting is "Yes".

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 Controls whether to clear SIP user’s information by sending un-register
request to the proxy server. When set to "All", the un-registration is
performed by sending a REGISTER message with “Contact” header set
to * and Expires=0 parameters to the SIP server when the phone starts
Unregister before new
pre-registration after rebooting. If set to "Instance", the phone only cleans
registration
the current SIP user's info by sending REGISTER message with “Contact”
header set to concerned SIP user’s info and Expires=0 parameters to the
SIP server.
The default setting is "Instance".
Configures the time period (in minutes) in which the phone refreshes its
Register Expiration (m) registration with the specified registrar. The default setting is 60.
The maximum value is 64800 (about 45 days).
Specifies the time frequency (in seconds) that the phone sends re-
Re-register before
registration request before the Register Expiration.
Expiration (s)
The default setting is 0. The range is from 0 to 64,800.

Wait Time Retry Configures the time period (in seconds) in which the phone will retry the
Registration (s) registration process in the event that is failed.
Defines the local SIP port used to listen and transmit. The default setting
Local SIP Port is 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for
Account 4, 5068 for Account 5, and 5070 for Account 6.
Configures the phone system to subscribe voice message service. If it is
set to "Yes", the phone system will periodically send SIP SUBSCRIBE
SUBSCRIBE for MWI message for Message Waiting Indication service. GAC2500 phone
system supports both synchronized and non-synchronized MWI.
The default setting is "No".
Configures whether to use OPTIONS to query account registration status.
If enabled, the device will send OPTIONS query message and the
Enable OPTIONS Keep Alive
connection status with sever regularly to server.
The default setting is "No".
Sets the time interval the device sends the OPTIONS message to server.
OPTIONS Keep Alive The default setting is 30 seconds, which means the device sends the
Interval (s) OPTIONS message to server every 30 seconds.
The effective range is 1- 64800.
Configures the maximum times of sending OPTIONS message
OPTIONS Keep Alive
consistently from the phone to server. Phone will keep sending OPTIONS
Maximum Tries
messages until it receives response from SIP server. The default setting

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 is "3", which means when the device sends OPTIONS message for 3
times, and SIP server does not respond this message, the phone will send
RE-REGISTER message to register again. The valid range is 3-10.
Allows the phone system to use the session timer, when set to “Yes”, it
Enable Session Timer
will be added in the SIP INVITE message to notify the server.
Configures the phone system’s SIP session timer. It enables SIP sessions
to be periodically "refreshed" via a SIP request (UPDATE, or re-INVITE).
If there is no refresh via an UPDATE or re-INVITE message, the session
Session Expiration (s) will be terminated once the session interval expires. Session Expiration is
the time (in seconds) where the session is considered timed out, provided
no successful session refresh transaction occurs beforehand. The default
setting is 180. The valid range is from 90 to 64800.
Determines the minimum session expiration timer (in seconds) if the
Min-SE (s) phone act as a timer refresher. The default setting is 90.
The valid range is from 90 to 64800.
Sets which party will refresh the active session if the phone makes
outbound calls. If it is set to “UAC” and the remote party does not support
Refresher feature, the phone system will refresh the active session. If it is
UAC Specify Refresher
set to “UAS”, the remote party will refresh it. If it is set to “Omit”, the header
will be omitted so that it can be selected by the negotiation mechanism.
The default setting is "Omit".
Specifies which party will refresh the active session if the phone receives
inbound calls. If it is set to “UAC”, the remote party will refresh the active
UAS Specify Refresher
session. If it is set to “UAS” and the remote party does not support refresh
feature, the phone system will refresh it. The default setting is "UAC".
Sets the SIP message type for refresh the session. If it is set to “Yes”, the
Session Timer will be refreshed by using the SIP INVITE message.
Force INVITE
Otherwise, the phone system will use the SIP UPDATE or SIP OPTIONS
message. Default is "No".
Sets the caller party to act as refresher by force. If set to "Yes" and both
party support session timers, the phone will enable the session timer
Caller Request Timer
feature when it makes outbound calls. The SIP INVITE will include the
content “refresher=uac”. The default setting is "No"
Sets the callee party to act as refresher by force. If set to "Yes" and the
both parties support session timers, the phone will enable the session
Callee Request Timer
timer feature when it receives inbound calls. The SIP 200 OK will include
the content “refresher=uas”. The default setting is "No".
Configures the session timer feature on the phone system by force. If it is
Force Timer set to "Yes", the phone will use the session timer even if the remote party
does not support this feature. If it is set to "No", the phone will enable the

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 session timer only when the remote party supports this feature. To turn off
the session timer, select "No". The default setting is "No".
Activates PRACK (Provisional Acknowledgment) method. PRACK
improves the network reliability by adding an acknowledgement system to
Enable 100rel
the provisional Responses (1xx). It is set to “Yes”, the phone system will
response to the 1xx response from the remote party. Default is "No".
Specifies which header tag will be used from the SIP INVITE message for
the Caller ID display. If it is set to Auto, the phone system will use the one
of the available headers in the priority hierarchy of P-Asserted Identify
Caller ID Display Header, Remote-Party-ID Header and FROM Header. If it is set to “From
Header”, it will use the FROM header information for the Caller ID. If it is
set to “Disabled”, all the incoming calls Caller ID will be displayed with
“Unavailable”. Default setting is “Auto”.
Determines if the Privacy header will be presented in the SIP INVITE
message and if it includes the caller info in this header. If it is set to
Use Privacy Header "Default", the Privacy Header will be omitted in INVITE when "Huawei
IMS" special feature is active. If set to "Yes", it will always be presented.
If set to "No", it will always be omitted. The default setting is "Default".
Specifies if the P-Preferred-Identity Header will be presented in the SIP
INVITE message. If set to “default", the P-Preferred-Identity Header will
Use P-Preferred-Identity
be omitted in SIP INVITE message when "Huawei IMS" special feature is
Header
active. If set to "Yes", the P-Preferred-Identity Header will always be
presented. If set to "No", it will be omitted. The default setting is "Default".
Determines which network protocol will be used to transport the SIP
SIP Transport
message. It can be selected from TCP/UDP/TLS. Default setting is "UDP".
Determines the port information in the Via header and Contact header of
SIP message when the phone system use TCP or TLS. If set to No, these
SIP URI Scheme When
port numbers will use the permanent listening port on the phone.
using TLS
Otherwise, they will use the ephemeral port for the particular connection.
The default setting is "No".
Determines the port information in the Via header and Contact header of
SIP message when the phone system use TCP or TLS. If set to No, these
Use Actual Ephemeral Port
port numbers will use the permanent listening port on the phone.
in Contact with TCP/TLS
Otherwise, they will use the ephemeral port for the particular connection.
The default setting is "No".
Configures if the phone system enables the symmetric RTP mechanism.
Symmetric RTP If it is set to “Yes”, the phone system will use the same socket/port for
sending and receiving the RTP messages. The default setting is "No".

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 Receives the RTP packets from the specified IP address and Port by
communication protocol. If it is set to “IP Only”, the phone only receives
the RTP packets from the specified IP address based on the
RTP IP Filer communication protocol; If it is set to “IP and Port”, the phone will receive
the RTP packets from the specified IP address with the specified port
based on the communication protocol.
The default setting is “Disable”.
Determines if the phone system will send SIP Instance ID. The SIP
instance ID is used to uniquely identify the device. If set to “Yes”, the SIP
Support SIP Instance ID
Register message Contact header will include +sip.instance tag.
The default setting is "Yes"
Specifies if the phone system will check the incoming SIP messages caller
Validate Incoming SIP ID and CSeq headers. If the message does not include the headers, it will
Messages be rejected.
The default setting is "No".
Configures the phone system to check the SIP User ID in the Request URI
Check SIP User ID for
of the SIP INVITE message from the remote party. If it doesn't match the
Incoming INVITE
phone's SIP User ID, the call will be rejected. The default setting is “No”.
Configures the phone system to authenticate the SIP INVITE message
Authenticate Incoming from the remote party. If set to "Yes", the phone will challenge the
INVITE incoming INVITE for authentication with SIP 401 Unauthorized response.
The default setting is "No".
Answers the SIP request from saved servers when set to “Yes”, only the
Only Accept SIP Requests SIP requests from saved servers will be accepted; and the SIP requests
from Known Servers from the unregistered server will be rejected.
The default setting is “No”.
Configures whether to allow SIP Notification message to perform factory
Allow SIP Reset reset on the phone.
The default setting is "No".
Defines an estimate of the round-trip time of transactions between a client
and server. If no response is received in T1, the figure will increase to 2*T1
SIP T1 Timeout and then 4*T1. The request re-transmit retries would continue until a
maximum amount of time define by T2.
The default setting is 0.5 sec.
Specifies the maximum retransmit time of any SIP request messages
(excluding the SIP INVITE message). The re-transmitting and doubling of
SIP T2 Interval
T1 continues until it reaches the T2 value.
The default setting is 4 sec.

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 Defines the amount of time that the server transaction can remain when
SIP Timer D Interval unreliable response (3xx-6xx) received. The valid value is 0-64 seconds.
The default value is 0.
Configures the phone system to remove the outbound proxy URI from the
Route header. This is used for the SIP Extension to notify the SIP server
Remove OBP from Route that the device is behind a NAT/Firewall. If it is set to “Yes”, it will remove
the Route header from SIP requests.
The default setting is "No".
Sets the phone system to check the domain certificates if TLS/TCP is used
Check Domain Certificates for SIP Transport.
The default setting is "No".
Configures whether to validate certification chain, when TLS/TCP is
Validate Certification Chain configured for SIP Transport. If this is set to “Yes”, phone will validate
server against the new certificate list. The default setting is “No”.
Sets if the phone system will add the configured feature code to retrieve
parked calls. If it is set to "Yes", the "Pickup Feature Code" configured will
Auto-filling Pickup Feature
be automatically prepended on the phone's dial pad when retrieving the
Code
parked call.
The default setting is "Yes".
Configures the pickup feature code for call park. If "Auto-filling Pickup
Feature Code" is set to "Yes", this pickup feature code will be
Pickup Feature Code
automatically filled in on the phone's dial pad when picking up the parked
call.

Account - Codec Settings

Table 26: Account - Codec & RTP Settings

Lists the available and enabled Video codecs for this account. Users can
enable the specific video codecs by moving them to the selected box and
Preferred Vocoder
set them with a priority order from top to bottom. This configuration will
be included with the same preference order in the SIP SDP message.
Hide Vocoder Hide vocoder information on call screen.
Configures the phone to use which codec sequence to negotiate as the
callee. When set to “Caller”, the phone negotiates by SDP codec
Codec Negotiation Priority sequence from received SIP Invite; When set to “Callee”, the phone
negotiates by audio codec sequence on the phone. The default setting is
“Callee”.
Configures the phone to use the first matching codec in the 200OK
Use First Matching Vocoder
message.
in 200OK SDP
The default value is 0.

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Enable Audio RED with FEC Enables FEC for audio calls, default setting is “No”.
Sets the ILBC (Internet Low Bitrate Codec) frame size if ILBC is used.
iLBC Frame Size
Users can select it from 20ms or 30ms. The default setting is 30ms.
G726-32 payload type for ITU packing mode. Payload 2 is static and
2 ITU Payload
payload dynamic is dynamic.
Specifies the G726-32 payload type, and the valid range is 96 to 127.
G726-32 Dynamic PT
The default setting is “126”.
Defines the desired value (96-127) for the payload type of the Opus
Opus Payload Type
codec. The default value is 123.
Supports 24kbps or 32kbps, please confirm it with your service provider.
G.722.1 Rate
The default setting is 24kbps.
G.722.1 Payload Type Defines the payload, the current range is 100-126. Default setting is 104.
Specifies the mechanism to transmit DTMF (Dual Tone Multi-Frequency)
signals. There are 3 supported modes: in audio, RFC2833, or SIP INFO.
• In audio, which means DTMF is combined in the audio signal (not very
reliable with low-bit-rate codecs);
• RFC2833, which means to specify DTMF with RTP packet. Users could
DTMF
know the packet is DTMF in the RTP header as well as the type of DTMF;
• SIP INFO, which uses SIP INFO to carry DTMF. The defect of this mode
is that it's easily to cause desynchronized of DTMF and media packet if
the SIP and RTP messages are required to transmitted respectively.
The default setting is "RFC2833".
Configures the RTP payload type that indicates the transmitted packet
DTMF Payload Type contains DTMF digits. The valid range is from 96 to 127. The default
value is 101.
Sets if the phone system will enable the SRTP (Secured RTP) mode. It
can be selected from dropdown list:
 Disable
 Enabled but not forced
SRTP Mode
 Enabled and forced
SRTP uses encryption and authentication to minimize the risk of denial
of service. (DoS). If the server allows to use both RTP and SRTP, it should
be configured as “Enabled but not forced”. Default setting is “Disable”.
Configures all the AES (Advanced Encryption Standard) key size within
SRTP. It can be selected from dropdown list:
 AES128&256 bit
SRTP Key Length  AES 128 bit
 AES 256 bit
If it is set to “AES 128&256 bit”, the phone system will provide both AES
128 and 256 cipher suites for SRTP. If set to “AES 128 bit”, it only

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 provides 128-bit cipher suite; if set to “AES 256 bit”, it only provides 256-
bit cipher suite.
The default setting is “AES128&256 bit”.
Defines the SRTP key life time. When this option is set to be enabled,
during the SRTP call, the SRTP key will be valid within 231 SIP packets,
Enable SRTP key life time
and phone will renew the SRTP key after this limitation. The default
setting is “Yes”.
Enables the silence suppression/VAD feature. If it is set to “Yes”, when
silence is detected, a small quantity of VAD packets (instead of audio
Silence Suppression
packets) will be sent during the period of no talking. If set to “No”, this
feature is disabled. The default setting is “No”.
Configures the number of voice frames transmitted per packet. When
configuring this, it should be noted that the “ptime” value for the SDP will
change with different configurations here. This value is related to the
Voice Frames per TX
codec used and the actual frames transmitted during the in-payload call.
For end users, it is recommended to use the default setting, as incorrect
settings may influence the audio quality. The default setting is 2.
Configures the server address. When there is a call, the RTCP package
sent from the phone will also be sent to this address.
RTCP Destination Server Address format must be IP:Port. The port range is 0-65535.
Note: The address should contain port number. A prompt message will
be displayed if the port number is not specified.

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Account - Call Settings
Table 27: Account - Call Settings

Dial Plan Prefix Configures the digits prepended to the dialed number.
Enables/disables the Dialplan mechanism for different cases. If the
specific case is checked, the Dialplan mechanism will be disabled.

 Dial Page: It controls the pattern of dialing numbers from the keypad,
phone app and account widget.

 Contact: It controls the pattern of dialing numbers from local, LDAP

and Broadsoft contacts.

Disable Dial Plan  Incoming Call History: It controls the pattern of dialing numbers from
inbound call logs.

 Outgoing Call History: It controls the pattern of dialing numbers from

outbound call logs.

 MPK&Click2Dial: It controls the pattern of dialing numbers from MPK

app and the link on the webpage.

The default setting is unchecking all the cases.

Configures the dial plan to establish the expected number and pattern of
digits for a telephone number. This parameter configures the allowed
dial-plan for the device.

Dial Plan Rules:

1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d,+

2. Grammar: x – any digit from 0-9;
a) xx+ or xx. – at least 2-digit numbers
b) xx – only 2-digit numbers
c) ^ - exclude
d) [3-5] – any digit of 3, 4, or 5
Dial Plan
e) [147] – any digit of 1, 4, or 7
f) <2=011> - replace digit 2 with 011 when dialing
g) | - the OR operand
h) \+ - add + to the dialing number

Example 1: {[369]11 | 1617xxxxxxx}

Allow 311, 611, and 911 or any 10-digit numbers with leading digits 1617

Example 2: {^1900x+ | <=1617>xxxxxxx}

Block any number of leading digits 1900 or add prefix 1617 for any dialed
7-digit numbers.

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 Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}
Allow any number with leading digit 1 followed by a 3-digit number,
followed by any number between 2 and 9, followed by any 7-digit number
OR allow any length of numbers with leading digit 2, replacing the 2 with
011 when dialed.
3. Default: Outgoing – { x+ | \+x+ | *x+ | *xx*x+ }
Allow any number of digits, OR any number with a leading +, OR any
number with a leading *, OR any number with a leading * followed by a
2-digit number and a *. To dial + from keypad, press on 0 until + appears
on LCD.

Example of a simple dial plan used in a Home/Office in the US:

{^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. |
[3469]11 }
Explanation of example rule (reading from left to right):
 ^1900x. – prevents dialing any number started with 1900
 <=1617>[2-9]xxxxxx – allow dialing to local area code (617) numbers
by dialing 7 numbers and 1617 area code will be added automatically
 1[2-9]xx[2-9]xxxxxx |- allow dialing to any US/Canada Number with 11
digits’ length
 011[2-9]x. – allow international calls starting with 011
 [3469]11 – allow dialing special and emergency numbers 311, 411,
611 and 911
The dial plan supports also “T” character which means dial delay. This is
used with “No key entry timeout (s)”.
For example, if the dialplan is set to {8001T}, when the user opens Phone
app and dials 8001, the phone would not call out immediately, but will
wait for the No key entry timeout to dial out.
Note: In some cases, where the user wishes to dial strings such as *123
to activate voice mail or other applications provided by their service
provider, the * should be predefined inside the dial plan feature. An
example dial plan will be: {*x+} which allows the user to dial * followed by
any length of numbers.
Refer-To Use Target Permits the “Refer-To” header to use the transferred target’s Contact
Contact header information for attended transfer. The default setting is “No”.
It is set if the phone system will allow to answer an incoming call. If it is
set to "Yes", the phone will automatically enable the speaker phone to
answer all the incoming calls after a short reminding beep. If set to
Auto Answer
"Enable Intercom/Paging", it will automatically answer the incoming calls
whose SIP INVITE includes auto-answer tag in the info header. The
default setting is "No".

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 Configures whether to answer the incoming intercom call when there is
already an active call on the phone. When "Intercom Barging" is enabled,
if the current active call is an intercom call, the incoming intercom call will
be automatically rejected; if the current active call is not an intercom call,
Intercom Barging
the current active call will be put on hold and the incoming intercom call
will be automatically answered. When "Intercom Barging" is disabled, a
prompt will show up indicating the incoming intercom call without
interrupting the current active call. The default setting is disabled.
Configure the Alert-Info contents. Only when the info or the parameter in
Custom Alert-Info for Auto Alert-Info header matches this content would the phone answer the
Answer paging call automatically. The default setting is blank, which means
answer all paging calls automatically.
Sets the phone system to make an anonymous outgoing call. If it’s set to
“Yes”, the “From” header in the SIP INVITE messages will be set to
Send Anonymous
anonymous, essentially blocking the Caller ID to be displayed. The
default setting is “No”.
Reject Anonymous Call If set to "Yes", anonymous calls will be rejected. Default setting is "No".
Rejects the calls whose SIP INVITE message includes Anonymous
Call Log
information in from header when enabled. The default setting is “No”.
Configures phone’s settings to meet different vendors’ server
Special Feature requirements. Users can choose from Standard, BroadSoft, CBCOM,
RNK, China Mobile, ZTE IMS, Mobotix, ZTE NGN, Huawei IMS.
Synchronizes the BroadSoft standard call feature. If it is enabled, the
Feature Key phone will send SIP SUBSCRIBE message to the server and receive SIP
Synchronization NOTIFY message from the server to synchronize the DND, Call
Forwarding and Call Center features. The default setting is "Disable".
Enables the local call feature code on the phone to be used. Otherwise,
Enable Call Features the feature code will need to be provided from the server side. The default
setting is "No".
Determines the expiration timer (in seconds) for no key entry. The dialed
digit will be send out if no other digits entered within the set period. The
No Key Entry Timeout (s) default value is 4 seconds.
The valid range is from 1 to 15. This feature does not work if the dialer
page is entered via the Account Widget on the phone.
Defines the expiration timer (in seconds) for the rings with no answer.
Ring Timeout (s)
The default setting is 60. The valid range is from 10 to 300.
Allows to categorize accounts in server mode groups, the accounts in the
same group will be combined as one and the account widget will display
Virtual Account Group
the Caller ID in the account with lowest ID. The phone can answer any
incoming calls to each account in groups. If user makes an outbound call,

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 the phone system will use the lowest ID account by default. If the account
fails or SIP INVITE message is timeout, the phone system will failover to
the next account in the group with higher account ID. If all the accounts
are not available in the group, the phone system will traverse all the
accounts in the group and notify the end users the session is failed.
Transfers conference from hosted party when hang up, thus other parties
Transfer on 3-way
can continue the conference without interruption. The default setting is
Conference Hang up
unchecked
Treats “#” as the “Send” (or “Dial”) key. If set to “No”, this “#” key can be
Use # as Dial Key included as part of the dialed number (please make sure the dial plan is
properly configured to allow dialing # out). The default setting is “Yes”.

Configures the feature code to enable the DND (Do Not Disturb) feature
DND Call Feature On for this account. If it is configured, the phone will dial the feature code
automatically when the DND feature is enabled.

Configures the feature code to disable the DND (Do Not Disturb) feature
DND Call Feature Off for this account. If it is configured, the phone will dial the feature code
automatically when the DND feature is disabled

Configures the network based conference URI (the BroadSoft Standard).

Conference-URI If it is configured, end user needs to tap the N-way key during the
conference to transfer the host to the remote media server.

Configures the ringtone for the account. Users can set ringtones from the
dropdown list. User can also import customized ringtone from LCD
Account Ring Tone
Setting menu. The customized ringtone file name will also be showed up
in the dropdown list that allows user to select.
Sets the Call Forwarding feature for this account.
1. None: Disable call forwarding feature.
2. Unconditional: Set to forward all calls to a specified account.
3. Time based: Set the call forwarding rule based on time. The system
can forward the incoming calls to the accounts of “In Time Forward to”
Call Forward Mode
and “Out Time Forward to”.
4. Others: Set the call forwarding rule based on account status. The
system can forward the incoming calls to the accounts of Busy to, No
Answer to, and No Answer Timeout. The valid range for No Answer
Timeout (s) is from 1 to 120.
Specifies the number to be forwarded to when "Unconditional" Call
All To
Forward Type is used.
Configures the period of time to forward the call when "Time based" Call
Time Period
Forward Type is used.

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 When "Time based" Call Forward Type is used, specifies the number to
In Time Forward To
be forwarded to within the configured Time Period above.
When "Time based" Call Forward Type is used, specifies the number to
Out Time Forward To
be forwarded to when it's not within the configured Time Period.
Enable Busy Forward Enables / disables busy forward feature. Default settings is disabled.
Busy To Specifies the number to be forwarded to for Call Forward On Busy.
Enable No Answer Forward
Enables/Disables no answer forward feature. Default settings is disabled.
To
No Answer To Specifies the number to be forwarded to for Call Forward On No Answer.
Defines the timeout (in seconds) before the call is forwarded on no
No Answer Timeout (s)
answer. The default value is 20 seconds.
Specifies the rules for the incoming calls. If the incoming caller ID or Alert
Info matches the number, pattern or Alert Info text rules, the phone will
play the selected distinctive ringtone. The rule policy:
 Specific caller ID number. For example, 8321123;
 A defined pattern with certain length using x and + to specify,
where x could be any digit from 0 to 9. Samples:
xx+ : at least 2-digit number;
Matching Incoming Caller
xx : only 2-digit number;
ID
[345]xx: 3-digit number with the leading digit of 3, 4 or 5;
[6-9]xx: 3-digit number with the leading digit from 6 to 9.
 Alert Info text
Users could configure the matching rule as certain text (e.g., priority) and
select the custom ring tone mapped to it. The custom ring tone will be
used if the phone receives SIP INVITE with Alert-Info header in the
following format: Alert-Info: <http://127.0.0.1>; info=priority
Selects the distinctive ring tone for the matching rule. When the incoming
Distinctive Ring Tone caller ID or Alert Info matches the rule, the phone will ring with the
selected ring.
Loads the MOH (Music on Hold) file to the phone. Click on “Browse”
button to upload the music file from local PC. The MOH audio file has to
be in .wav or .mp3 format.
Note: Please be patient while the audio file is being uploaded. It could
Upload Local MOH Audio
take more than 3 minutes to finish the uploading especially the file size
File
is large.
The button will show as “Processing” during the uploading. Once done, it
will show as “Browse” again. Click on “Save” on the bottom of the web
page and “Apply” on the top of the web page to save the change.
Plays local MOH file if the call is being hold by the phone. The default
Enable Local MOH
setting is “No”.

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Advanced Settings Page Definitions

Advanced Settings page lists General Settings, Call Features, Tone Generator, Multicast Paging, MPK
General Settings and MPK LCD Settings.

Advanced Settings - General Settings

Advanced page lists General Settings, Call feature, Tone settings and call features.

Table 28: Advanced - General Settings

Defines the local RTP-RTCP port pair used to listen and transmit.
If it is configured with X, in channel 0 the port X will be used for audio
RTP message, the port X+1 for audio RTCP message, the port X+2 for
video RTP message and the port X+3 for video RTCP. In Channel 1,
each port number will be incremented by 4 for each message. This
increment rule will apply to other channels and other port numbers.
Local RTP Port
By default, the Account 1 will use Channel 0, Account 2 Channel 1,
Account 3 Channel 2, Account 4 Channel 3, and Account 5 Channel 4
and Account 6 Channel 5.
If an account needs to establish multiple session simultaneously, the
system will use the ports in the next available channels.
The default value is 5004. The valid range is from 1024 to 65400.
Forces the phone system to use random ports for both SIP and RTP
messages. This is usually necessary when multiple phones are behind
Use Random Port
the same full cone NAT. The default setting is “No”.
Note: This parameter must be set to “No” for Direct IP Calling to work.
Enables/disables the phone system to omit the LDAP contacts will from
Disable in-call DTMF display LCD screen. If it is enabled, end user is not allowed to use it in the
Contact app. The default setting is “No”.
Configures whether to display the matched content automatically in
Enable Enterprise Contacts search of the LDAP Contacts when timeout. If set to "No", users need to
Timeout Auto Search click the Search button to search the matched contacts mentioned above.
The default is "Yes".
Enables/disables the phone system to omit the LDAP contacts will from
Hide LDAP Contacts LCD screen. If it is enabled, end user is not allowed to use it in the
Contact app. The default setting is “No”.
Specifies how the phone system will send a Binding Request packet to
Keep-alive Interval (s) the SIP server in order to keep the “ping hole” on the NAT router to open.
The default setting is 20 seconds. The valid range is from 10 to 160.

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 Configures the URI of STUN (Simple Traversal of UDP for NAT) server.
The phone system will send STUN Binding Request packet to the STUN
STUN Server
server to learn the public IP address of its network. Only non-symmetric
NAT routers work with STUN. Default setting is “stun.ipvideotalk.com”.
Configures the IP address for the Contact header and Connection
Use NAT IP Information in the SIP/SDP message. It should ONLY be used if it’s
required by your ITSP. The default setting is keep the box blank
Configures the permissions for users to install/uninstall the applications.
If set to "Allow", the user is free to install/uninstall third-party apps; If set
to "Require admin password", the user need to input the correct
Permission to administrator password to install/uninstall third-party apps; If set to
Install/Uninstall Apps "Require admin password if the app source is unknown", the user need
to input admin password only when install apps from unknown source,
administrator password authentication is required when the user uninstall
third-party apps. The default setting is "Allow".
Enables the Desking mode. End users need to configure the SIP domain
name before implementing this feature. Users also should enter SIP
Guest Login
username and password manually on LCD after reboot the phone. The
default setting is “No”.
Configures the timeout to quit the hot Desking mode if there are not any
Guest Login Timeout (m)
operations on the phone. The default setting is “Never”.
Defines PIN code for guest login. If the hot Desking mode is enabled and
the guest login timeout set to Never, it needs end user to enter the PIN
Guest Login PIN Code code to login. The default setting is NULL.
Note: The guest Login Pin Code can only contain letters and digits.
Otherwise, an error message will show up once you click on SAVE.
Configures the SIP domain under Avaya mode. Fill in the SIP server
address, in order to choose the registered server before login Avaya
SIP Domain
server. This function should be used with Outbound Proxy option under
AccountNetwork Settings.
Configures whether the GAC device always in slave mode or not. If
checked, the GAC can be used as audio auxiliary device only, if not
checked, then the GAC will be used as audio auxiliary device only when
Fixed Slave Mode its Micro-USB data interface is connected to the master device such as
GVC device or PC, when the master device is disconnected from the
GAC, the GAC can restore independent audio conference function. The
default setting is "No"

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Advanced Settings - Call Features
Table 29: Advanced - Call Features

Once enabled, the GAC will register the first two accounts in virtual
Virtual Account Group Avaya account group, if the two accounts registration fails, then it will register
Mode other accounts. If disabled, then use common virtual account group
mode. The default setting is "No".
Disables the call waiting feature. If it is checked, the phone system will
reject the second incoming call during an active session without user’s
Disable Call-Waiting
knowledge. But this missed call record will be saved to remind users. The
default setting is “No”.
Enables the QWERTY soft keyboard in the phone app/dialer page. If it is
set to “Yes”, the soft keyboard will pop up by tapping the input box.
Display Soft Keyboard Default setting is “No”.
It is recommended to disable the dial plan of the dial page on the Account
Settings page, or the call may fail if dial characters are not conforming to
the dial plan.
Sets the characters for filter when dial out numbers. Users could set up
multiple characters. For example, if set to “[()-]”, when dial (0571)-8800-
Filter Characters
8888, the character “()- “will be automatically filtered and dial
057188008888 directly.
Sets the phone system to play the call waiting tone if there is another
Disable Call-Waiting Tone incoming call. If it is set to “Yes”, the phone will only display the indicator
on the LCD screen for another incoming call. The default setting is “No”.
Configures the phone system will play the DND reminder ringtone for the
incoming call if the DND feature is enabled. If it set to “Yes”, the phone
Disable DND Reminder Ring
will keep mute instead of playing a ring splash to indicate an incoming
call when DND is enabled. The default setting is “No”.
Configures the phone system to allows the end users to make an
outbound IP call. If it is set to “Yes”, the phone will hide the IP call feature
Disable Direct IP Call
and end users will not be allowed to make an outbound IP call. The
default setting is “No”.
Sets the phone system to automatically fills in the first three octets to
make an outbound IP call. If it is set to “Yes”, users can dial an IP address
under the same LAN/VPN segment by entering the last octet in the IP
address. To dial quick IP call, off-hook the phone and dial #XXX (X is 0-
Use Quick IP-Call Mode 9 and XXX <=255), the phone will make direct IP call to aaa.bbb.ccc.XXX
where aaa.bbb.ccc comes from the local IP address REGARDLESS of
subnet mask. #XX or #X are also valid so leading 0 is not required (but
OK). No SIP server is required to make quick IP call. The default setting
is “No”.

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 Disables the transfer feature. When set to “Yes”, the phone system will
Disable Transfer
block the TRANSFER key on the LCD screen. The default setting is “No”.
Sets the default transfer mode for the phone system. If the Blind Transfer
or Attended Transfer mode is set, the phone system will use the specific
Default Transfer Mode mode to transfer an active call. The users still have privilege to switch the
mode on the LCD screen when they tap the transfer key.
The default setting is “Blind Transfer”.
Determines which characters will be included in the SIP INVITE URI if
end users input #. If it is set to “Yes”, the phone system will replace the #
Escape ‘#’ as %23 in SIP URI
by %23. Otherwise, it will include # in the SIP INVITE message. The
default setting is “Yes”
Configures sound balance in call.
“Large room” has 10m*10m indoor space,
“Medium room” has 7m*7m indoor space
“Small room” has 3m*3m indoor space.
"Rich voices" focuses on low and medium frequency and sounds deep
Voice Mode to human ears.
"Clear voices" focuses on medium and high frequency and it sounds
bright to human ears.
The degree of "Small room & Denoise" is 18db.
The degree of "Small room & Enhance Denoise" is 24db.
The default setting is "Large room & Clear".
Enables this function to access conference mode, all lines will be in
Conference Server conference room and single line operation is prohibited. The default
setting is ”No“.
Configures whether to enable voice prompt when conference members
Enable Conference Room enter or exit the conference. Once enabled, when a member enters or
Quite Mode exits the conference, members online can hear the corresponding voice
prompt. The default is “No”
Record Mode Selects recording mode location; locally or on server.
Configures whether to mute the call on entry automatically.
"Disable" means that the feature is not used.
"Auto Mute on Outgoing Call" will mute automatically when the other
party answers the outgoing call.
"Auto Mute on Incoming Call" will mute automatically when answers
Auto Mute on Entry
the incoming call.
"Mute on Incoming & Outgoing Call" will mute automatically when the
call gets through.
Users could click the Mute button on call interface to cancel the current
mute status. The default setting is "Disable".

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 Once enabled, the device would not play early media in an outgoing call
Ignore early media in
in conference.
conference
P-value is 22222. Default is No - 0.

Advanced Settings - Tone Generator

Table 30: Advanced - Tone Generator Settings

If set to "Yes", GAC2500 will configure CPT (Call Progress Tone)

Auto Config CPT by Region according to different regions automatically. If set to "No", you can
configure CPT parameters manually. The default setting is "No".
Configures tone frequencies according to user preference. By default, the
tones are set to North American frequencies. Frequencies should be
Call Progress Tones:
configured with known values to avoid uncomfortable high pitch sounds.
 Dial Tone
Syntax: f1=val,f2=val [,c=on1/off1[-on2/off2[-on3/off3]]]; (Frequencies
 Ring Back Tone
are in Hz and cadence on and off are in 10ms) ON is the period of ringing
 Busy Tone
("On time" in "ms") while OFF is the period of silence. In order to set a
 Reorder Tone
continuous ring, OFF should be zero.
 Confirmation Tone
Otherwise it will ring ON ms and a pause of OFF ms and then repeats
 Call-Waiting Tone
the pattern. Please refer to the document below to determine your local
 PSTN Disconnect Tone
call progress tones: http://www.itu.int/ITU-T/inr/forms/files/tones-
0203.pdf
By default, tones are set to the North American standard. Users could
adjust the tone frequencies based on parameters from the local telecom
Call-Waiting Tone Gain
provider. Users could select "Low", "Medium" or "High". The default
setting is "Low".
Defines the ring cadence for the phone. The default setting is:
Ring Cadence
c=2000/4000

Advanced Settings - Multicast Paging

This page will show only if Expert mode is enabled.
Table 31: Multicast Paging

Sets the threshold of paging calls. If the paging call’s priority is higher
than the threshold, the existing call will be hold and the paging call will be
Paging Barge answered. Otherwise, the existing call does not be affected. If it is set to
Disable, any paging call will not be answered. The default setting is
“Disable”.
Determines if a new paging call whose priority is higher than the existing
Paging Priority Active paging call will be answered. If it is checked, this feature will be enabled.
The default setting is disabled.
Selects the codec type for the multicast paging call. This list includes
Multicast Paging Codec
PCMU, PCMA, G726-32, G722, and G729A/B.

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 Priority Determines if a new paging call whose priority is higher than
the existing paging call will be answered. If it is checked, this
feature will be enabled. The default setting is disabled
Listening Configures the IP address and port number (valid port
Address range is 1- 65535) for monitoring multicast paging call.
When the initiator initiates a call, answer the call and display
listening address and tag of the monitoring target. This
Multicast Listening feature supports Video Multicast, when the initiator initiates
Video Multicast, it will automatically add the number 2 on
the port of the listening address. Reboot the phone to make
changes take effect. The valid IP address ranges from
224.0.0.0 to 239.255.255.255. Users may also fill the label
for each listening address corresponding to the priority.
Label Defines the label for each listening address corresponding
to the priority.

Advanced Settings- MPK General Settings

Table 32: Advanced - MPK General Settings

BLF Call-pick Prefix Configures the prefix prepended to the BLF extension when the phone
picks up a call with BLF key. The default setting is ** for each account.
Configures the event list BLF URI on the phone to monitor the extensions
in the list with multi-purpose keys. The server side has to support this
Event List URI feature. Users need to configure an event list BLF URI on the service
side first (i.e., [email protected]) with a list of extensions
included. On the phone, in this "event list BLF URI" field, fill in the URI
without the domain (i.e., BLF1006).
Force BLF Call-pickup by Uses the prefix for BLF Call-pickup. The default setting is “No”.
Prefix

Advanced - MPK LCD Settings

Table 33: Advanced - MPK LCD Settings

Displays the configured MPK keys. Users could change the keys order
BLF List
by selecting "Up", "Down", “Check All”, or “Delete
Assigns a function to the Multi-Purpose Key in the MPK app
The key mode options are:

 Speed Dial
Key Mode
Press to dial the extension configured in UserID field.

 Busy Lamp Field (BLF)

Monitor the extension status as configured in UserID field.

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  Call Transfer
Transfer the current active call to the extension configured in UserID field.

 Call Intercom
Intercom/paging to the extension configured in UserID field.

 Speed Dial via Active Account

Similar to Speed Dial but it will dial based on the current active account.
For example, if the phone is off-hook and account 2 is active, it will call
the configured extension using account 2.

 Dial DTMF
Dial the DTMF digits filled in UserID field during a call.

 Call Park
Configure the call park feature code to park or pick up the call.

 Multicast Paging
Configure the IP address and port for establish a multicast paging call.

 Group Call
Set up to 6 numbers for an account to start a conference. Users need to
add the member numbers into a list.
Account Selects the SIP Account used for the multi-purpose keys.
Name Configures the display name for the multi-purpose key.
User ID Configures the User ID for the corresponding multi-purpose key mode.
Configures the display format for the multi-purpose keys. Users could
Display Format select display “Name", "UserID", or "UserID(Name)". The “Name" is the
name saved in GAC2500 Contacts. The default setting is “Name".
Show Display Name from If check, the name on server will replace the one user configured before.
Server The default setting is "No".

Maintenance Page Definitions

Maintenance page lists Network Settings, Time & Language, Security Settings, Upgrade, troubleshooting
and MPK Settings.

Maintenance - Network Settings

Table 34: Maintenance - Network Settings

Selects one of the following IP protocol modes:

 IPv4 Only: Enforce IPv4 protocol only.

Preferred Internet Protocol
 IPv6 Only: Enforce IPv6 protocol only.
 Both, Prefer IPv4: Enable both IPv4 and IPv6 and prefer IPv4.

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  Both, prefer IPv6: Enable both IPv4 and IPv6 and prefer IPv6.

Note: Make sure to reboot the phone for the changes to take effect.
Allows users to configure the appropriate network settings on the phone.
Address Type
Users could select "DHCP", "Static IP" or "PPPoE".
When set to "DHCP Option 132 and DHCP option 133", the phone will
get DHCP option 132 and 133 as VLAN ID and VLAN priority. When set
to "Encapsulated in DHCP Option 43", the phone will get values from
DHCP VLAN Override Option 43 which encapsulate VLAN ID and VLAN priority. Note: Please
make sure the "Allow DHCP Option 43 and Option 66 to Override Server"
setting under maintenanceupgrade is checked.
The default setting is "Encapsulated in DHCP Option 43".
Specifies the name of the client.
Host name (Option 12) This field is optional but may be required by some Internet Service
Providers.
Vendor Class ID (Option 60) Used by clients and servers to exchange vendor class ID.
IP Address Enter the IP address when static IP is used.
Subnet Mask Enter the Subnet Mask when static IP is used.
Default Gateway Enter the Default Gateway when static IP is used.
DNS Server 1 Enter the DNS Server 1 address when static IP is used.
DNS Server 2 Enter the DNS Server 2 address when static IP is used.
PPPoE Account ID Enter the PPPoE account ID.
PPPoE Password Enter the PPPoE Password.
Alternate DNS Server Configures alternate DNS server.
Second Alternate DNS Server Configures secondary alternate DNS server.
Enable LLDP Enable / Disable LLDP.
Configures the interval the phone sends LLDP-MED packet, the default
LLDP TX Interval(s)
setting is 30s.
Defines the Layer 3 QoS parameter for SIP packets. This value is used
Layer 3 QoS for SIP
for IP Precedence, Diff-Serv or MPLS. Default value is 26.
Defines the Layer 3 QoS parameter for Audio packets. This value is used
Layer 3 QoS for Audio
for IP Precedence, Diff-Serv or MPLS. Default value is 46.
Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. The
Layer 2 QoS 802.1Q/VLAN default value is 0. Note: Please do not change the setting before
Tag (Ethernet) understanding the VLAN's settings, or the phone can't get the correct IP
address.
Layer 2 QoS 802.1p Priority Assigns the priority value of the Layer2 QoS packets for LAN port. The
Value (Ethernet) default value is 0.
Layer 2 QoS 802.1Q/VLAN Assigns the VLAN Tag of the Layer 2 QoS packets for Wi-Fi. The default

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Tag (Wi-Fi) value is 0. Note: Please do not change the setting before understanding
the VLAN's settings, or the phone can't get the correct IP address.
Layer 2 QoS 802.1p Priority Assigns the priority value of the Layer2 QoS packets for Wi-Fi. The
Value (Wi-Fi) default value is 0.
HTTP/HTTPS User-Agent This sets the user-agent for phonebook and screen saver
SIP User-Agent Sets the user-agent for SIP.
Enables and selects the 802.1x mode for the phone system. The
supported 802.1x modes are:
 EAP-MD5
802.1x mode
 EAP-TLS
 EAP-PEAP
The default setting is "Disable".
Enters the identity information for the selected 802.1x mode.
802.1x Identity
(This setting will be displayed only if 802.1 X mode is enabled).
Enters the secret for the 802.1x mode. This option will be appeared when
802.1x Secret
802.1x mode is EAP-MD5 or EAP-PEAP.
Uploads the CA Certificate file to the phone. (This setting will be
CA Certificate
displayed only if the 802.1 X mode is enabled)
Loads the Client Certificate file to the phone. (This setting will be
Client Certificate
displayed only if the 802.1 X TLS mode is enabled)
Loads the private key file to the phone. (This setting will be displayed only
Private Key
if the 802.1 X TLS mode is enabled)
HTTP/HTTPS Proxy Specifies the HTTP/HTTPS proxy hostname for the phone to send
Hostname packets to.
HTTP/HTTPS Proxy Port Specifies the HTTP/HTTPS proxy port.

Defines the list of destination IP addresses where no proxy server is

Bypass Proxy For
needed. Multiple IP addresses can be separated by ",”.

IPv6 address Select either Statically configured or Auto configured address.

Static IPv6 address Set the Static IPv6 address.

IPv6 prefix length Enter the IPv6 prefix length, default value is 64.

DNS server 1 Enter DNS server 1 when static IPv6 is used.

DNS server 2 Enter DNS server 2 when static IPv6 is used.

Preferred DNS Server Enter the preferred DNS server when static IPv6 is used.

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Maintenance - Wi-Fi Settings
Table 35: Wi-Fi Settings

Wi-Fi Basics
Wi-Fi Function Enables/disables the Wi-Fi function. The default setting is set to "No".
ESSID Permits to scan and select the available Wi-Fi networks within the
range if the WiFi feature is enabled. Press "Scan" to scan for the
available wireless network. The number in brackets represents the
signal intensity.
Wi-Fi Security
ESSID Display the selected ESSID name.
Password Configures the selected ESSID password.
Security Mode for Hidden Defines the security mode used for the wireless network when the
SSID SSID is hidden.

Maintenance - Time & Language

Table 36: Maintenance - Time & Language

Defines the URL or IP address of the NTP server. The phone may obtain
Specify NTP Server Address the current date and time information from the server. The default setting
is “pool.ntp.org”.
Defines whether DHCP Option 42 should override NTP server or not.
DHCP Option 42 override
When enabled, DHCP Option 42 will override the NTP server if it's set up
NTP server
on the LAN. The default setting is "Yes".
Allows device to get provisioned for Time Zone from DHCP Option 2 in
DHCP Option 2 to override the local server automatically. If it set to “Yes”, the DHCP offer with Option
Time Zone setting 2 will override the phone system’s time zone setting. The default setting
is "No".
Specifies the local time zone for the phone. It covers the global time
Time Zone
zones and user can select the specific one from the drop-down list.
Use 24-hour format Use 24-hour time display format.
Configures the date display format on the LCD.
The following formats are supported:
Normal (M/DD/YYYY): 1/31/2012
Date Display Format YYYY/MM/DD: 2012/01/31
MM/DD/YYYY: 01/31/2012
DD/MM/YYYY: 31/01/2012
The default setting is DD/MM/YYYY.
Language Configures the language on device.

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Maintenance - Security Settings
Table 37: Maintenance - Security Settings

Emergency Call Numbers Configures emergency call numbers.

Disable SSH Blocks any SSH access to the phone. The default setting is "No".
If set to "Yes", the GAC will not allow any web access to it. The default
Disable web GUI
value is "No".
Determines which protocol will be used to access the phone ‘s Web GUI.
Access Method
It can be selected from HTTP and HTTPS. The default setting is HTTP.
Specifies which port to use to access the phone ‘s Web UI. By default, if
Port HTTP, the port number will be 80; if HTTPS is selected, the port number
will be 443.
Configures the administrator password for Web GUI. It is case sensitive
Admin Password
with a maximum length of 32 characters. Default password is "admin".
Confirm Admin Password Confirms the new admin password.
Configures the user password for Web GUI. It is case sensitive with a
User Password
maximum length of 32 characters. The default password is "123".
Confirm User Password Confirms the new admin password.
If not checked, then use the system default user authority configuration;
User Authority Management If checked, you can click on the "Configure Permission" button to select
authority. The default setting is "No".
Configures access control for keypad Menu settings on the Settings
interface of the phone.
• Unrestricted: configure all settings on the Settings interface;
• Basic Settings Only: The Advanced Settings option will not be
Configuration via Keypad displayed;
Menu • Constraint Mode: users need to input admin user password to
configure Wireless & Network and Advanced Settings.

Note: When access control for keypad is limited to “Basic Settings Only”
or “Constraint Mode”, the Admin authentication will be mandatory to start
Factory Reset process.
Defines the SSL private key used for SIP over TLS. The SSL private key
SIP TLS Certificate
the user specified for TLS encryption should be X.509 format.
Defines the SSL private key used for SIP over TLS. The SSL private key
SIP TLS Private Key
the user specified for TLS encryption should be X.509 format.
SIP TLS Private Key Defines the SSL private key password used for SIP over TLS.
Password
This feature allows user to upload custom certificate. The priority of
Custom Certificate certificate is SIP TLS/Certificate/Private Key (Only SIP TLS used) >
Custom Certificate > Individual Certificate > General Certificate.

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 Uploads certificate file from PC using BROWSE button. The certificate
file should be “.pem”, “.crt”, and “.cer” or “.der” format. The Browse button
Import Custom Certificate will turn to “Processing” and back to “Browse” once the uploading
finished. Note: Users can also delete uploaded custom certificate by
clicking on “Delete”.
Import Trusted CA Clicks the Browse to upload certificate file from PC. The certificate file
Certificates should be “.pem”, “.crt”, “.cer”, or “.der” format. The Browse button will
turn to “Processing” and back to “Browse“ once the upload finished.

Maintenance - Upgrade
Table 38: Maintenance - Upgrade

Always send HTTP Basic This setting is to enable/disable send HTTP basic authentication feature
Authentication Information when the phone user wget package to download "cfg.xml" file. If set to
"Yes", the phone will always send HTTP with credentials. Otherwise, the
phone only sends the HTTP with credentials only when the server
requests.
The default is setting is "No".
Validate Certificate Chain Configures whether validate server certificate. If check, the phone will
download firmware/config file from legal server. Default is setting is No.
mDNS Override Server If set to "Use Type A" or “Use Type SRV, allows mDNS override
config/firmware server setting on the phone if present. The default setting
is "User Type A".
Allow DHCP Option 43 and It is used to set if the phone system allows the DHCP offer message to
Option 66 to Override Server override the Config Server Path via the Option 66 header. The phone
system supports both TFTP and HTTP method via Option 66. The default
setting is "Yes".
DHCP Option 120 Override Override the Config Server Path via the Option 120 header. The default
SIP Server setting is "Yes".
Firmware Upgrade Via Allows users to choose the firmware upgrade method: TFTP, HTTP,
HTTPS or Manual Upload.
The default setting is “HTTP”.
Firmware Server Path Sets IP address or domain name of firmware server. The URL of the
server that hosts the firmware release.
Default is fm.grandstream.com/gs.
Firmware HTTP/HTTPS User Enters the user name for the firmware HTTP/HTTPS server.
Name
Firmware HTTP/HTTPS Enters the password for the firmware HTTP/HTTPS server.
Password

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Firmware File Prefix This feature allows ITSP to load the firmware with specific prefix to the
phone. Only the firmware with the matching encrypted prefix/postfix will
be downloaded and flashed into the phone. This setting is for ITSP to
configure.
Firmware File Postfix This feature allows ITSP to load the firmware with specific postfix to the
phone. Only the firmware with the matching encrypted prefix/postfix will
be downloaded and flashed into the phone. This setting is for ITSP to
configure.
Use Grandstream GAPS When checked GAPS server will be used for provisioning redirection.
Config file Upgrade Via Selects provisioning method: TFTP, HTTP or HTTPS. Default setting is
“HTTPS”.
Config Server Path Sets IP address or domain name of configuration server. The server
hosts a copy of the configuration file to be installed on the GAC2500.
Default is fm.grandstream.com/gs.
Config File HTTP/HTTPS If your HTTP/HTTPS config server has enabled user authentication
User Name mode, please fill in user name for authentication.
Config File HTTP/HTTPS If your HTTP/HTTPS config server has enabled user authentication
Password mode, please fill in password for authentication.
Checks if configuration files are with matching prefix before downloading
Config File Prefix them. This field enables user to store different configuration files in one
directory on the provisioning server.
Checks if configuration files are with matching postfix before downloading
Config File Postfix them. This field enables user to store different configuration files in one
directory on the provisioning server.
Decrypts XML configuration file when encrypted. The password used for
XML Config File Password
encrypting the XML configuration file is using OpenSSL.
Sets the phone system to authenticate the configuration file before
applying it. If it set to “Yes”, the configuration file must include value P1
Authenticate Conf File with phone system’s administration password. If it is missed or does not
match the password, the phone system will not apply it. The default
setting is “No”
Download Device
Click to download the device configuration file to PC.
Configuration
Upload Device Configuration Click to upload the configuration file on PC to device.
Cust File Upgrade Via Selects download method: TFTP, HTTP or HTTPS. Default is “HTTP”.
Sets IP address or domain name of the GUI customization file server.
Cust Config Server Path The server hosts a copy of the file to be installed on the phone. The
Default setting is fm.grandstream.com/gs.

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Cust File HTTP/HTTPS User
Enters the username for the firmware HTTP/HTTPS server.
Name
Cust File HTTP/HTTPS
Enters the password for the firmware HTTP/HTTPS server.
Password
Use Configurations of Retrieve and download customization file with the configuration of the
Config File Server config file.
Enables the PNP (Plug and Play) feature on the device. If it is enabled,
the device will be set as a provision server to send SIP NOTIFY message
including the provision URL to response the client phone’s SIP
Enable PNP Feature
SUBSCRIBE request. This feature will be enabled if the PNP URL is
configured. If this setting is enabled, the 3CX Auto provision will be
disabled automatically.
Configures the URL to provision another client phone’s config server
PNP URL
path. The URL will be included in the SIP NOTIFY message.
Sets the phone system to broadcast the SIP SUBSCRIBE message
PNP(3CX) Auto Provision during booting up to allow itself to be discovered and be configured by
the SIP platform. The default setting is "Yes".
It is used to set if and how often the phone system will check the server
for new firmware and configuration file downloading. It can be selected
from following options: (The default setting is "No")
Automatic Upgrade  "No"
 "Check Every Day"
 "Check Every Week"
 "Check at a period of time"
If set to “Yes”, the phone will trigger the upgrade process automatically at
Enable Randomized
a random time point within the time window configured without manual
Automatic Upgrade
trigger.
Defines at which hour of the day they phone system will check the
Hour of the Day (0-23) HTTP/HTTPS/TFTP server for firmware upgrades or configuration files
changes.

Defines which day of the week the phone system will check the
Day of the Week (0-6) HTTP/HTTPS/TFTP server for firmware upgrades or configuration files
changes

Configures how the phone system will check the server for new firmware
Automatic Upgrade Check and configuration file downloading. It only valid if the user selects “Check
Interval (m) at a period of time” in the “Automatic Upgrade”. The default setting is
10080 (namely 7 days).

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 Defines the rules for automatic upgrade and configuration file: Always
Firmware Upgrade and
Check at boot up, when Firmware prefix/suffix changes, Skip the
Provisioning
Firmware Check.

Disable SIP NOTIFY

Device will not challenge NOTIFY with 401 when set to "Yes".
Authentication

If set to "Yes", the phone will automatically start upgrading after

Auto Reboot to Upgrade downloading the firmware files. Otherwise, users would need confirm in
Without Prompt the prompted message in LCD to start upgrading process. The default
value is "Yes".

It is used to reset the phone system to the default factory setting mode.
Factory Reset If the “Clear the SD card” is checked, the SD card storage mounted to
the phone will be format as well.

Maintenance - Recording
Table 39: Maintenance - Recording

Rename, download, and delete the recording that is saved in a call or a

Call
conference.
Rename, download, and delete the recording that is saved in Recorder
Normal
app.

Recording. The recording page lists the recordings from calls and normal recording. For each record, users
can rename, download, lock, and delete it. If the recording is locked, it cannot be deleted. Or users can
batch delete the recordings by checking multiple records and delete them.

Maintenance - Troubleshooting
Table 40: Maintenance - Troubleshooting

Syslog
Choose whether to send syslog messages over UDP or secured
SSL/TLS connection to Syslog Server. Default is UDP.

Syslog Protocol Notes:

 User can upload the CA file under Maintenance  Security
settings.
 A reboot is required in order for the changes to take effect.
Configures the URI, IPv4 or IPv6 which the phone system will send the
Syslog Server Address syslog messages to. The default setting is "log.ipvideotalk.com".
Note: The address Max Length is 128 characters.
Selects the level of logging for syslog. The default setting is "None".
Syslog Level
There are 4 levels from the dropdown list: DEBUG, INFO, WARNING

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 and ERROR. The following information will be included in the syslog
packet:
 DEBUG (Sent or received SIP message,)
 INFO (Product model/version on boot up, NAT related info, SIP
message summary, Inbound and outbound calls, Registration status
change, negotiated codec, Ethernet link up)
 WARNING (SLIC chip exception)
 ERROR (SLIC chip exception, Memory exception)
Configures whether the SIP log will be included in the syslog
Send SIP Log
messages. The default setting is “No”.
Configures syslog message to be filtered based on keywords provided.
Syslog keyword filter
If multiple keywords are filled, it should be separated by “,”.
Note: No spaces allowed.
Logcat
Clear Log Clears the log files saved in the phone system.
Log Tag Configures the filter to display the specified process log file.
Selects the log priority to display. It can be selected from list below:
 Verbose (Default Setting)
 Debug
 Info
Log Priority
 Warn
 Error
 Fatal
 Silent (suppress all output)

Debug

One-Click Debugging
Capture the checked info in the debugging list, click "Start" to debug if
including "Capture trace" item and click "Stop" to end. If “Capture Trace”
One-click Debugging is not checked “Start” button will change to "Capture". All retrieved files
will be generated to a package, and the last package will be overwritten,
while the trace file will remain.

Display a list of info items that can be debugged, currently supports

Debug Info Menu Syslog, Logcat and Capture trace. The captured data can be viewed in
"Debug information list". The default is all selected.

You can select the existing debugging info package or grab package.
Debug Info List
Click the "Delete" button on the right to delete the file.

You can select the existing debugging info package or grab package.
View Debug Info
Click the "Delete" button on the right to delete the file.

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Record
Click to start capturing audio data, click the "Stop" button to end. To
Record capture the audio data of the device can help to locate audio issues.
The default is not enabled. You can record up to 1-minute audio data.
Choose the existing audio file. Click the "Delete" button on the right to
Recording List
delete this file.
Click on the "List" button to view. The captured audio data will be sorted
View Recording
by time. Click to download the data to the computer for analysis.
Core Dump
Configures whether to generate and save the core dump file when the
Enable Core Dump
program crashes. The default setting is “No”. This feature requires a
Generation
reboot to take effect.
Selects the existing core dump file in the drop-down box. Users could
Core Dump List
delete the file by pressing on “Delete” button.
Press “List” button to view all existing core dump files. The files are listed
View Core Dump in chronological order, users could click the file name to download it to
local computer.
Traceroute
Input the domain name or IP address and click “Start to show trout
Target Host
tracing result in page below.

Maintenance - Event Notify

Set URL for specified event, send URL to the configured server when the
event occurs on the device, the dynamic variables in which will be
replaced with corresponding parameters to realize event notification
purpose.
Grammatical information:
 The P address of SIP server that receive events should be at the front,
with "/" to separate dynamic variables.
All Functions
 "$" should be added in front of dynamic variables. e.g.
local=$local
call-id=$call-id
 Connect dynamic variables with "&". E.g.
192.168.40.207/mac=$mac&local=$local, when event occurs, the device
will send to server whose address is 192.168.40.207 its MAC address
and device number.

Maintenance - TR-069

Enable TR-069 Sets the phone system to enable the “CPE WAN Management Protocol”

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 (TR-069). The default setting is "No".
Specifies URL of TR-069 ACS (e.g., http://acs.mycompany.com), or IP
ACS URL
address
ACS Username Enters username to authenticate to ACS.
ACS Password Enters password to authenticate to ACS.
Enable Periodic Inform Sends periodic inform packets to ACS. Default is “No”.
Configures to sends periodic “Inform” packets to ACS based on specified
Periodic Inform Interval (s)
interval.
Connection Request Enters user name for the ACS to connect to the phone
Username
Connection Request Enters password for the ACS to connect to the phone.
Password
Connection Request Port Enters the port for the ACS to connect to the phone.
CPE Cert File Uploads Cert File for the phone to connect to the ACS via SSL.
CPE Cert Key Uploads Cert Key for the phone to connect to the ACS via SSL.

Maintenance - Device Manager

Table 41: Maintenance - Device Manager

Disable Missed Call Keeps LCD screen turned on after screen timeout when there is
Backlight unchecked missed call on the phone if set to “Yes”. Default is "No".
Ringing Indicator Configures the LED indicator status when incoming call rings.
Calling Indicator Configures the LED indicator status during the call.
Configures the LED indicator status when the call or conference host are
Mute Indicator
muted.
Holding Indicator Configures the LED indicator status when the current call is on hold.
Unread Application
Configures the LED indicator status when there exists unread message.
Messages Indicator
System Messages Indicator Configures the LED indicator status when there exists system message.
Screen Off Indicator Configures the LED indicator status when the screen is off.

Status Page Definitions

Status page lists Account Status, Network Status, System Info and Storage Info.

Status - Account
Table 42: Status - Account

All the SIP accounts on the phone. Each account will show its status in
Account
this page.

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Number SIP User ID for the account.
SIP Server URL or IP address, and port of the SIP server.
Status Registration status for the SIP account.

Status - Network
Table 43: Status - Network

Global unique ID of device, in HEX format. The MAC address will be

MAC Address used for provisioning and can be found on the label coming with original
box and on the label located on the back of the device.
NAT Type The type of NAT connection used by the phone.
IPv4
Address Type The configured address type: DHCP, Static IP or PPPoE.
IPv4 Address IP address of the phone.
Subnet Mask Subnet mask of the phone.
Gateway Default gateway of the phone.
DNS Server 1 DNS Server 1 of the phone.
DNS Server 2 DNS Server 2 of the phone.
IPv6
IPv6 Address Type The configured address type: DHCP, Static IP.
IPv6 Address IPv6 address of the device.
IPv6 DNS Server 1 IPv6 DNS Server 1 of the device.
IPv6 DNS Server 2 IPv6 DNS Server 2 of the device.

Status - System Info

Table 44: Status - System Info

Product Model Product model of the phone.

Hardware Revision Hardware version number.
Part Number Product part number.
System Version Firmware version. This is the main software release version.
Recovery Version Recovery image version.
Boot Version Booting code version.
Kernel Version Kernel version.
TM
Android Version AndroidTM OS version: 4.4.2.
System Up Time System up time since the last reboot.

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Status - Storage Info
Storage Info pages displays the available and used space of GAC2500 internal storage and SD card, the
following screenshot show an example of the storage info.

Figure 15: GAC2500 Storage Info

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CALL FEATURES

GAC2500 supports traditional and advanced call features, including CID, Display Caller’s name, call
transfer, etc. Login the Web page and go to AccountCall Settings and select "Yes" in the checkbox behind
the option "Activate Call Features" then use the following codes to realize synchronized settings on the
corresponding web page.

Table 45: Feature Codes

Code Feature
*01 Select the preferred codec used for the call (One-time Only)
Dial *01+preferred codec+Phone/Ext. Number
 PCMU preferred codec：7110
 PCMA preferred codec：7111
 G726.32 preferred codec：72632
 G722 preferred codec：722
 ILBC preferred codec：7201
*02 Force the unique codec used for the call.
Dial *02+preferred codec+Phone/Ext. Number
*16 Force SRTP used for the call.
Dial *16
*17 Disable SRTP
Dial *17
*18 Enable SRTP (One-time Only)
Dial *18+Phone/Ext. Number
*19 Disable SRTP (One-time Only)
Dial *19+Phone/Ext. Number
*30 Anonymous Call (For all subsequent calls)
Dial *30
*31 Cancel Anonymous (For all subsequent calls)
Dial *31
Disable Call Waiting (For all subsequent calls)
*50
Dial *50
Call Waiting (For all subsequent calls)
*51
Dial *51
*67 Selective Anonymous Call (Current Call)
Dial *67+Phone/Ext. Number
Dial
*70 Disable Call Waiting (For all subsequent calls)
Dial *70+Phone/Ext. Number
Dial

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*71 Enable Call Waiting (For all subsequent calls)
Dial *77+Phone/Ext. Number
Dial
*72 Unconditional Call Forward: Set up unconditional call forward
Dial *72 + Phone/Ext. Number.
Dial
*73 Cancel Unconditional Call Forward: Cancel unconditional call
forward
Dial *73
*74 Enable paging mode directly when dialing up
Dial *74
*82 Selective Cancel Anonymous Call (Current Call)
Dial *82+Phone/Ext. Number
Dial
*90 Busy Call Forward: Set up busy call forward
Dial *90 + Phone/Ext. Number.
Dial
*91 Cancel Busy Call Forward: Cancel busy call forward
Dial*91
*92 Delayed Call Forward: Set up delayed call forward
Dial *92 + Phone/Ext. Number.
Dial
*93 Cancel Delayed Call Forward: Cancel busy call forward
Dial*93

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UPGRADING AND PROVISIONING

GAC2500 supports software upgrade via TFTP /HTTP/HTTPS server. Please go to Maintenance
Upgrade to configure. GAC2500 supports the following upgrade modes:

 Manual upload firmware file to upgrade

 Upgrade via TFTP firmware server
 Upgrade via HTTP/HTTPS firmware server

Upgrade and Provisioning Configuration

There are two ways to setup upgrade and provisioning on GAC2500. They are Keypad Menu and Web GUI.

Configure via Keypad Menu

In GAC2500 Settings, select Advanced SettingsUpgrade. Users may then select the upgrade mode
and enter the IP address or FQDN for the Firmware server and the Config server. After making the changes,
tap Ok button to save the change. Then reboot the phone.

Figure 16: GAC2500 Upgrade Configuration via LCD

Configure via Web GUI

Open a web browser on PC and enter the IP address for the GAC2500. Then login with the administrator
username and password. Go to Maintenance section, select Upgrade tab. In the Upgrade web page, enter
the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The
default setting is HTTPS). Save and apply the changes, then reboot the phone.

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 Figure 17: GAC2500 Upgrade Configuration via Web GUI

Upload Firmware Locally

If there is no HTTP/TFTP server, users could also upload the firmware to the GAC2500 directly via Web
GUI. Please follow the steps below to upload firmware to GAC2500 locally.

Note:
1. It is HIGHLY recommended that use an Uninterruptible Power Supply (UPS) or it might be fail if
emergency cutoff occurs in the process of update.
2. Please unpack the compression package before upgrade when manual update.
3. Please download the firmware file by visiting our website www.grandstream.com/support/firmware.
4. Please do not power off or unplug the GAC2500 when the upgrading process is on.

Download the latest GAC2500 firmware file from the following link and save it in your PC.
http://www.grandstream.com/support/firmware
Log in the Web GUI as administrator in the PC.

Go to Web GUIMaintenanceUpgrade, configure Upgrade Via as "Manually Upload".

Click the "Upload" button, a window will be prompted to select firmware file to upload.

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 1. Select the firmware file from your PC. Then uploading progress will show at the button where it was
"Upload" in the above step.
2. When uploading is done, users can see the upgrading process starts on the GAC2500 LCD.
3. The phone will reboot again with the new firmware version upgraded.

Figure 18: Upload Firmware Locally

No Local Firmware Servers

Service providers should maintain their own firmware upgrade servers. For users who do not have a
TFTP/HTTP/HTTPS server, some free Windows version HTTP/TFTP servers are available for download
from: http://support.solarwinds.net/updates/New-customerFree.cfm and http://tftpd32.jounin.net/.

Please check our web site at http://www.grandstream.com/support/firmware for latest firmware.

Instructions for firmware upgrade:

1. Unzip the firmware files and put all of them in the root directory of the TFTP server;
2. Connect the PC running the TFTP server and the GAC2500 device to the same LAN segment;
3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP
server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade;
4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface;
5. Configure the Firmware Server Path to the IP address of the PC;
6. Update the changes and reboot the GAC2500.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.

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Provisioning and Configuration File Download

Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File
(binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP, HTTP or HTTPS
server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
The "Config Server Path" can be the same or different from the "Firmware Server Path".

A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with the “Admin Password” in the Web GUIMaintenanceSecurity
Settings page. For a detailed parameter list, please refer to the corresponding firmware release
configuration template in the following link: http://www.grandstream.com/support/tools

When the GAC2500 boots up, it will issue TFTP or HTTP request to download a configuration XML file
named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of
the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfg[MAC].xml" file is not
successful, the phone will issue a request to download a specific model configuration file
“cfggac2500.xml”. If this file is not available, the provision program will download a generic “cfg.xml” file.
The configuration file name should be in lower case letters. For more details on XML provisioning, please
refer to the following document:
http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf

Provision as Provision Server (PNP)

GAC2500 provides the Provision Server app for batch provision. The app setting is shown as follows:

Figure 19: Provision Server Settings

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 Table 46: Provision Server Settings

Parameters Description

Enables the PNP (Plug and Play) feature on the device. If it is enabled, the device
will be set as a provision server to send SIP NOTIFY message including the
provision URL to response the client phone’s SIP SUBSCRIBE request. This
Provision Server feature will be enabled if the PNP URL is configured. If this setting is enabled, the
3CX Auto provision will be disabled automatically. Meanwhile, device would check
whether SIP port is 5060. If SIP port is 5060, device would have a reminder to
change the port number to a random one.

Sets the phone system to broadcast the SIP SUBSCRIBE message during booting
3CX auto provision up to allow itself to be discovered and be configured by the SIP platform. The
procedure requires support from 3CX SIP server.

Configures PNP file URL address. The address needs protocol type, such as
Provision Server http/https/tftp. You can also tap on “Local” to auto fill in local address, such as,
URL “http://192.168.121.111/pnp”. So, users need to save the cfg file to /Internal
Storage/pnp/ directory.

After configuring the PNP provision, please reboot the device to take effect. After the provision takes effect,
all the device in the same LAN would send SUBSCRIBE to GAC after boot up. Based on the information
received to complete provision.
When using Provision Server, users can view the records of provision, shown as below:

Figure 20: Provision Record

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Note:
When the prompt in the figure below shows up, it means the firmware/config authentication failed. So the
user will be required to check the username/password on device web UI  Maintenance Upgrade:
Firmware HTTP/HTTPS username
Firmware HTTP/HTTPS password
Config HTTP/HTTPS username
Config HTTP/HTTPS password

Figure 21: Config File Upgrade Verification

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BACKUP

GAC2500 provides Backup app to support backup the data and restore data by importing backup files. The
interface is shown as follows.

Figure 22: Backup Files List

Users can tap on to import backup files from external storage. Tapping on one file to enter the page
shown below. Choose part of the data and tap on “Restore” to recover.

Figure 23: Select Data to Restore

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GAC2500 supports manual or automatic backup. First, tap on to select data to backup. Then tap on

and select “Auto backup” to schedule an automatic backup

Figure 24: Auto Backup Settings

Users can also configure the directory to store backup files, as shown below.

Figure 25: Configure Backup Files Directory

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 FACTORY RESET

Users could reset factory settings via the following ways: Reset via local GUI, via Web page, via the reset
button on the back panel of GAC2500. Factory reset will delete configuration info and syslog info, the HDD
data and videos will not be deleted.

Warning: Restoring the Factory Default Settings will delete all configuration information on the
phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream
is not responsible for restoring lost parameters and cannot connect your device to your VoIP service
provider.

Restore to Factory Default via LCD Menu

Access to the GAC2500 LCD SettingsAdvanced SettingsFactory Reset, tap on Factory Reset, a
confirmation message will be displayed. Tap on OK to confirm or return to avoid.

Figure 26: Factory reset

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Restore to Factory Default via the Web GUI

1. Access to the GAC2500 Web GUI  MaintenanceUpgrade page.

2. At the bottom of the page, click on the Reset button for Factory reset. Select whether you would like
to clear the SD card if there is SD card plugged in.

Figure 27: Factory Reset on Web UI

3. A dialog box will pop up to confirm factory reset;

Figure 28 Web UI - Factory Reset Confirmation

4. Click OK to restore the phone to factory settings.

Reset Via Button

Use a small pin to press the button Reset button on the back panel of GAC2500 for more than 10 seconds
to reboot and restore to factory reset.

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EXPERIENCING THE GAC2500 APPLICATION PHONE

Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware
releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum
for answers to your general questions. If you have purchased our products through a Grandstream
Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all of your questions. Contact a technical support
member or submit a trouble ticket online to receive in-depth support.

Thank you again for purchasing Grandstream Enterprise Application phone, it will be sure to bring
convenience and color to both your business and personal life.

* Android is a trademark of Google Inc.

* Skype and Lync are Registered Trademarks of Microsoft Corporation.

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GAC2500 Administration Guide
Version 1.0.3.38