Esmail Hassan

[email protected]
(551) 386 5511

SUMMARY

Highly skilled Network Engineer with over 6 years of experience in Access & Core network
operations, Access Network Planning, and Systems administration. Currently an Implementation
& Operations OSS Engineer, enhancing telecom services through advanced Operations Support
Systems. Proven record of accomplishment in delivering technical support, managing network
operations, and maintaining ISP-wide network across various platforms. Demonstrated
leadership in managing technical teams, coordinating with stakeholders, resolving complex
network issues, and implementing effective network solutions.

QUALIFICATIONS

 Certifications:
o Cisco Certified Network Associate (CCNA®) (CISCO ID: CSCO11756278)
o Cisco Certified Network Professional Route (CCNP - CCIP) (642-902)
o Configuring BGP on Cisco Routers (BGP+MPLS) CCIP (642-691)
o Juniper Networks Certified Associate (JNO-400)
 Systems Administration:
o Proficient in managing Windows & Linux servers, VMWare, and CITRIX
systems
o Experienced in software updates and patch management
 OSS Expertise:
o Developed and maintained Operations Support Systems (OSS) for telecom
services
o Implemented automation scripts, reducing manual intervention by 30%
 Technical Skills:
o Extensive experience with routers & switches (CISCO, Juniper, HUAWEI,
NOKIA)
o Skilled in working with MSANs and network troubleshooting
 Project Management:
o Led projects coordinating cross-functional teams
o Conducted training sessions on OSS tools and best practices
 Analytical Skills:
o Strong incident response and root cause analysis
o Data collection for network performance enhancement
WORK EXPERIENCE

Cisco Network & OSS Engineer

 Developing and maintaining Network & Servers for telecom services, ensuring seamless
integration between network elements.
 Troubleshooting routing & switching and hardware faults of Cisco routers and switches
(VXR7200; ASR1002, 1004, 1006; ASR9K; GSR10K; GSR12K; VAS7600; CRS).
 Monitoring network performance and implemented automation scripts, reducing manual
intervention by 30%.
 Collaborated with cross-functional teams to troubleshoot and resolve complex network
issues.
 Conducted training sessions on OSS tools and best practices.
 Managing software updates, patches & Disaster Recovery test, ensuring system security,
performance and availability.

ADTRAN Inc. – OSS & Network TAC/L2 Engineer at Saudi Telecom Company
December 2020 - April 2023

 Provided second-level support for STC's access network operations and system
administrators.
 Tested software, hardware, and configuration changes in a lab environment.
 Created and executed scripts, leading night activities to deploy network changes.
 Managed and troubleshooter for over 45 Windows servers in STC's network.
 Coordinated with technical teams for incident resolution and performed root cause
analysis.

ADTRAN Inc. – Resident Network Operations Engineer at Saudi Telecom Company

 Responsible for troubleshooting MSAN reachability and analyzing incidents to get the
root cause.
 Defined the impacted services based on a technical analysis.
 Troubleshooting any reported alarms and complaints.
 Upgrading MSAN software and configuring control cards from scratch in case of control
card failure.
 Contacting and deploying Field Technicians for any incidents.
 Troubleshooting from the aggregation node regardless of the vendor name and the HW
version (CISCO, JUNIPER, HUAWEI, NOKIA, etc).
 Escalating and working with different teams according to analysis to get the problem
solved on time according to given SLA.
 Working according to the customer SLA and keeping the KPIs, and escalating to 2nd
level support if needed.

Projects:

 Key member in the testing process and POC of the new software of the HIX shelves,
including direct contact with ADTRAN design and R&D teams.
 Participated with the implementation team in the software upgrade process.
  Welcomed and trained new staff, following up with them until they became technically
qualified to handle daily tasks and achieve customer goals.
 Built new scripts to help the team and TAC team ease the handling of daily tasks.

TE-Data –Access Planning Engineer

 Responsible for standardization, planning, testing & designing network services and
solution insertion for TE Data's network to meet present and future demands.
 Tested, designed, and prepared the Low-Level-Design for Network Services and
Solutions provided by any network design department for verification purposes.
 Suggested improvements of data gathering and analysis techniques.
 Designed customized solutions for enterprise customers and ensured feasibility,
appropriateness to meet the customer's pricing expectations.
 Handled service configuration and any needed customization, ensuring the service was
operational in line with customer expectations.
 Designed Network Services that provided scalability, reliability, high-integrity IP
services, and managed the introduction of new technologies and the deployment process
in a controlled and phased manner.
 Planned, designed, and coordinated optimum Core and Access networks in coordination
with Core design teams.
 Created, developed, and improved network documentation references including standard
design templates, configuration templates, recommended hardware and software,
guidelines, and procedures of ongoing projects & service delivery and enhancements.
 Acted as an escalation point for validation and design unit for new technologies and
solution queries.
 Coordinated with Marketing, Account Managers, ESP & Pre-sales teams to understand
and discuss business growth needs, translating and presenting them into TE Data new
products and new services.

Projects:

 Attended MSAN tender, studied the RFP, and worked on POC for HUAWEI & ZTE.
 Participated in planning and implementation of the following WIFI projects:
o 2015 New Suez Canal opening event (SUEZ-ISMLIA)
o 2016 African Men's Handball Championship event (Cairo stadium)
o 2016 African economic conference (Sharm El-Sheikh)
 Distributed tasks among team members and guided them in any technical problem related
to LEASED LINES, DSL, and CORE NETWORK, ensuring KPIs.
 Responsible for International links monitoring, troubleshooting, and modification on
Juniper Routers M320, MX960, T1600 series to distribute leased and Adsl Customers
traffic and avoid congestion in case of any kind of failures.
 Opened cases and followed up with different hardware vendors for any unexpected
network incident.
 Acted as Second Level support for Enterprise solutions teams to solve any incident
related to enterprise customers like (MPLS L2VPN, MPLS L3VPN, VLAN, BGP).
 Troubleshooting local and international network transmission links with Telecom Egypt
and international providers.
 Troubleshoot routing problems related to TE Data Network.
  Troubleshooting HUAWEI, Alcatel, Ericsson, ZTE & Nokia-Siemens MSANs (HiX-
3635/5750, H-5600T, H-MA5600, ZXA, EDA-2530, A-ISAM 7200).
 Troubleshooting Cisco Routers (1700, 7200, 7600, 10K, 12K) and troubleshooting of
Juniper Routers (M Series).

VOLUNTEERING EXPERIENCE
Administrative Volunteer, Boys Scouts of America
 Assisted in organizing and coordinating various administrative tasks and events.
 Supported the team in planning activities and ensuring smooth operations.
 Helped maintain records and documentation for scout activities and achievements.
 Contributed to fostering a positive and enriching environment for the scouts.

References:
Ahmed Bilal (CISCO OSS Team Leader)

[email protected]

+966 55 610 7344

Emary Saud (Regional Technical Manager at Adtran)

[email protected]

+966 53 905 7042

Mahmoud Farghali (Network Planning Manager at Telecom Egypt Data (aka we group))

+20 100 183 4609