Scribd
Upload
3 views

Slap

The document outlines various procedures and standards for stock management, sales floor operations, staff conduct, and overall operations to minimize theft and ensure security. It includes specific areas of focus, ratings for compliance, and a summary of findings with action plans for improvement. Key issues identified include the need for better handling of high-value merchandise, regular stock counts, and improved staff monitoring and training.

Uploaded by

Aimee Hall
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
3 views

Slap

The document outlines various procedures and standards for stock management, sales floor operations, staff conduct, and overall operations to minimize theft and ensure security. It includes specific areas of focus, ratings for compliance, and a summary of findings with action plans for improvement. Key issues identified include the need for better handling of high-value merchandise, regular stock counts, and improved staff monitoring and training.

Uploaded by

Aimee Hall
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 16

Stock Management

No. Area

1 Backdoor is closed & secured

2 Procedure for receiving high risk merchandise

3 Deliveries processing

4 Mainting accurate stock levels

5 Processing returns and damaged items

6 Housekeeping standards

7 Delivery Paperwork processing

Sales Floor

No. Area

1 High risk/value areas

2 Fittng room controls


3 Alarm activation procedures

4 Cash desk controls

5 Secutiry equipment

6 Escalation procedures

7 Price swapping for high value items

Staff

No. Area

1 Reducing inernal theft

2 Staff & locker searches

3 Safe controls

4 Staff purchases

5 Staff declarations

6 Lost & found procedure


Operations

No. Area

1 Using reports

2 Till operators

3 Induction process

4 Monitoring price overrides, refunds/voids

5 Returning inventory

6 Daily checks

7 Shrink Champion

8 Daily checks

9 Stock Loss Action Plan


For more downloads visit https://www.retaildogma.com/downloads/
What Good Looks Like? Rating (R/A/G)

Backdoor is secured and key is given only to authorized people G

High value merchandise should be fast tracked to a secure R


location and not left in public uncontrolled areas.

Sufficient trained people available to process deliveries. Use of


delivery reports to chase outstanding boxes or products not G
delivered.

Perpetual stock counting and compairing with stock figures on


system. R

Distinct area in the stockroom, and a process in place to clear


every week. All paperwork completed. G

Well organized, labeled areas by product ctageory and products A


are only kept in their designtated place

Paperwork is accurate and controls are in place for reporting of


shorts / excesses. All checks have been completed and
G
paperwork entered on the system or taken up with the head
office.

What Good Looks Like? Rating (R/A/G)

Staffs are aware of all high value / risk areas and are conscious
of monitoring them at all times, especially at busy trade times. G
Perpetual counts of high value items conducted regularly.

No stock left over after being used. Items are checked for signs
of theft. Number cards used. Staff present at all times. R
Staff approach the customer and are aware of correct process
for offering good customer service and understand what is the G
correct process for alarm activation

All till areas are clean and tidy. Refunded stock retagged cleared
regularly. No till receipts left on the till point. A

All equipment working and any issues raised for maintenance G


within 24hrs.
Staff are aware of reporting contact number. Pro-active
G
customer service to deter theft

Items checked discreetly against labels at the POS R

What Good Looks Like? Rating (R/A/G)

All staff understand types of internal fraud / theft and


understand what checks / reports managers conduct daily. Staff G
are aware of reporting hotline.

Regular staff and locker searches are conducted and findings R


are recorded
Two staff are always available for opening of the safe. Safe
G
handover carried out and recorded between shifts

Staff purchases are kept in isolated area in stockroom that is


regularly checked by the manager and signed off for purchase.
No sale or promotion stock should be kept in the locker. Items A
checked against receipt before staff leave store

All staff and visitors declare cash they carry while entering the G
shift at the front door, or back door and sign in.

Lost and found recorded and kept in a safe place G


What Good Looks Like? Rating (R/A/G)
Evidence of checking individual reconciliation claims, transfers
and regular check of big credit numbers G

Management team knows who the operators are and checks


regularly the knowledge of these people for all till processes G
and check their performance for fraud

Training records maintained in personal files, documenting A


details of what training is done by who & when.

Checks in place to show that price increases / decreases have


been activated on the correct day. Evidence that stock files are
checked for price decrease lines and price overrides are R
controlled to a min. Reports are monitored on daily basis.

Limited volume of discontinued or RTC stock, kept in a clearly


marked area of the stock room. Accuracy of paperwork for G
returning to warehouse.

System of routine start of day checks for tagging in place,


alarms working, security guard briefed etc. Stockroom / P.O.S. G
Checks (Tidy, controlled & secure)

Shrink champion is assigned and can describe action plan and


what support he needs to complete it, if any G

System of routine start of day checks for tagging in place,


alarms working, security guard briefed etc. Stockroom / P.O.S. G
Checks (Tidy, controlled & secure)

Action plans clearly show activities are focused on the main loss
drivers, completion targets and milestones are set and are G
reviewed as agreed.
Remarks

Procedure not followed

Last perpetual stock count was 2


months ago

some boxes were not labeled

Remarks

No staff at fittin room for extended


time
Till area not clean

One high value item price was


changed and not checked at the POS

Remarks

No staff searches for 3 days

promo items kept for later purchase


Remarks

New staff did not receive induction

Reports are not monitored daily by


a manager
Summary of F

Area

Stock Management (SM)

Sales Floor (SF)

Staff (S)

Operations (O)

Stock Loss Acti

Ref. No.

SM 2

SM 4

SF 2

SF 7
S2

O4

For more downloads visit


Summary of Findings

Number of Reds

Stock Loss Action Plan

Action

High value merchandise should be fast tracked to a secure location and not
left in public uncontrolled areas.

Perpetual stock count for high risk areas done & recorded every month

Fitting room needs to be attended at all times

All high value Items checked discreetly against labels at the POS
Staff searches conducted on daily basis while entering/exiting the shift

Dialy monitoring of price overrides, refunds and voids reports

https://www.retaildogma.com/downloads/
ngs

of Reds

lan

Who When Review Date

ASM Ongoing 25/4/2021

ASM Monthly 25/4/2021

Department Manager Ongoing 25/4/2021

Cashier Ongoing 25/4/2021


Security Daily 25/4/2021

ASM Daily 25/4/2021

You might also like