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Archana Singh is a B.Sc graduate in Hotel Management from the International Institute of Hotel Management, Kolkata, with experience as a Management Trainee and Guest Relations Executive at various hotels. She has worked in roles involving food and beverage service, guest relations, and event organization, demonstrating strong customer service skills. Archana is currently employed at Ramada by Wyndham Udaipur Resort & Spa and possesses skills in Microsoft Office and hotel management systems.

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14 views

cv archana 2-2

Archana Singh is a B.Sc graduate in Hotel Management from the International Institute of Hotel Management, Kolkata, with experience as a Management Trainee and Guest Relations Executive at various hotels. She has worked in roles involving food and beverage service, guest relations, and event organization, demonstrating strong customer service skills. Archana is currently employed at Ramada by Wyndham Udaipur Resort & Spa and possesses skills in Microsoft Office and hotel management systems.

Uploaded by

himanshuranjan027
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ARCHANA SINGH

Address: B/98, POLICE COLONY, ANISHABAD, PATNA


Pin Code: 800002
Mobile Number: +91 7631674127
E-mail: [email protected]

EDUCATION:
Institute name: International Institute of Hotel Management
Location: Kolkata
Institute start date: 17th July 2018
Graduation date: 15th July 2021
Field of study: B.Sc in Hotel Management Catering & Tourism

EXPERIENCE:
• Company Name: Indismart Hotel
• Position: Management Trainee (OJT) Location: Kolkata, India
• Duration: From 1 April 2019 To 14 April 2019 Total Number of Months: 14 days
st TH

Casual Training at JW Marriot , Kolkata


• Company: The Leela, Gandhinagar
• From 1st of July 2023 to 1st October 2023 as guest relations executive
• Company: The Watercolor Inn Resort, Panama City, Florida, United
States of America.
• D.o.j- 27th December 2023 to 27th December 2024. As Chef.

Tasks/Responsibilities:

• Cleaned and maintained station to practice good sanitation & organizational skills.
• Had proper understanding and knowledge of equipment’s used in the kitchen.
• Mis-en-place for various courses for the restaurant like salads and sandwiches and
the courses.
• Learnt the proper techniques of cutting and also ways in which different cuts can be
carried out.
• Completed the procedures for Mis-en-place and Mis-en-scene of restaurant.
• Able to do service of meal course by course to the guests.
• Setting up of breakfast and lunch buffet.
• Able to do various napkin folds.
• Learning the reservation procedure at the reservation desk.
• Assisting in doing check in and checkout procedures.
• Assisting the telephone operator in reservation.
• Cleaning of a guestroom.
• Assisting the control desk operator.
• Setting up the chambermaid’s trolley.
• Vacuuming the corridors of the hotel.
• Cleaning of the rooms.
• Did bed making and assisted the Room Attendant in various cleaning.
•

• Industrial Exposure Training: The St. Regis, Mauritius Resort Le Morne,


• Peninsula coastal road, Mauritius.
• Food & Beverage:

• Organized Mauritian night and French night activities for the guests.
• Recognized and appreciated by the guest for late night service.
• Assisted Bar Supervisor in Beach bar for 31st night.
• Headed beach bar to enhance guest experience.
• Fulfilled complete table service duties including taking food orders, placing orders,
running orders to table, cleaning & settling tables.
• Handled guest requests and concerns.
• Resolved guest problems to maintain customer satisfaction.
• Position: Head hostess at Indian restaurant.

• Duration: December 2019 - March 2020.

• Work experience:
• The Ananta Udaipur
• Designation – food & beverage (hostess)
Duration :- September 2021 to march 2022

Roles and responsibilities:

• Greeted guest and responded to guest about restaurant.


• I was responsible for briefing the guest about breakfast timing lunch timing & dinner
timing.
• I was responsible for organising various events in the hotel for inner guests like
breakfast, lunch, candle light dinners & various other events.
• I have Provided the details regarding FNB outlets & related charges regarding
various meal arrangements.
• Responsible for slot calling to individual guests regarding their meal plan.
• Tallying the guests expenditure at the end of the day and notifying them in regard.
• I have made food tags of all the meal varieties made in everyday buffet menu.

Work experience:

• Present working at Ramada by Wyndham Udaipur Resort & Spa as a guest relation
executive in front office department.

 Skills/qualification :-
• Languages: English & Hindi
• Computer Skills: Microsoft Office, Fidelio & Opera Management Systems
• Interests: Cooking & Travelling

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