GANGHADHAR REDDY

[email protected]
91+ 9347903718

PROFESSIONAL SUMMARY:

 Overall 6.10 years of experience in IT and 3.5 years in Pega PRPC Software Development and Production
support with web, enterprise, and client/server applications.
 Configured Service Package for Disclosure Application with Basic Authentication
 Worked on Service-Rest Integration to create a Case based on the Jira Request.
 Worked on Tracking the Security Changes based on the data table values from User
 Involved in User Story Refinements and DCO Session.
 Experience in Creating Data pages, Reports and Case management.
 Created Decision rules like Decision tables, Decision tree, When Condition, Declarative Expressions and
Constraints.
 Experience in Connect-Rest Integration, Email Account and Email Listeners.
 SOAP to REST Conversion by using GET method.
 Data table to Data Pages Conversion
 Experience in Creating UI rules, Dynamic layouts, Circumstances, Data Transforms, Correspondence and
Paragraph rules.
 Experience in designing Workflows, Flow actions, Activities.
 Good Experience in using the Debugging tools like Tracer, Clipboard and Live UI.
 Experience in creating Data Classes and Data tables.
 Handling and communicating with the business and understanding the problems from business perspective
rather than as a developer perspective.
 Theoretical Experience in Pega Customer Service Management and Customer Service Foundation
 Specialist in production support activities pre & post-deployment of live environment.
 Expertise to automate monitoring systems for creating alerts to application platforms.
 Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient
resolution of all production processes.
 Expertise in supporting the applications using devOps/Agile methodology.
 Creating application release/deployment plan and review with all shared application owners and implement
the same during weekends.
 Experience in requirement gathering and writing Functional spec, Technical documents and
documents related to project.
 Identify recurring production issues and provide code fix.
 Excellent problem solving, analytical and interpersonal skills.
 Excited to Share Knowledge and give KT to new joinees and freshers
 Good communication skills and team leading capabilities.
 Involved in complete life cycle of the project and experience in interacting with end users right from
collecting requirements to production support.
 Quick learner and performer both in team and independent job environments

EDUCATION DETAILS:

 Graduated from Rayalaseema University

TECHNICAL SKILLS:

Script Languages C, Python

Web Server Tomcat
Database My SQL & Oracle
Tools Postman, SoapUI
Technology Pega 7.3 , Pega 8.7 , Pega CRM

CERTIFICATION:

• Pega Certified System Architect (CSA)

• Pega Certified Senior System Architect (CSSA)

PROFESSINAL EXPERIENCE

Project 1

COMPANY NAME : TCS

CLIENT : Cigna Insurance,
Duration : 04 July 2022 - 02 Nov2023
Role : IT analyst
Team Size : 12
Platform& Tools : PEGA PRPC , Java, HTML, JavaScript, Tomcat Server, Oracle 10g, Jira

PROJECT DESCRIPTION:
This system is designed to issue the insurance policies through the process
(workflow) for the customers of Cigna Insurance Group. This application is accessible to Cigna
Insurance Agents. The Insurance Agents team can work on collecting the inputs from customers and
issues the policies. This process utilizes the most of PRPC rules to implement the application.
Application development has completely been developed using PRPC tool. Also this system would help
Back ground processing to generate ad-hoc reports which contains insurance policies start date, end
date, time taken to complete, number of hours spent, ratings information of policies and live issues if any
etc.

RESPONSIBILITIES :
 Involved in analysis, design and development of Process Flows, Activities, UI and Integration.
 Designed and implemented Case Management, User Interfaces using Sections, Harness and Portals.
 Creation of Activities, Data Pages, Data Transform Rules, Report Definition Rules for the
implementation of core business logic.
  Design & Development of the Business Process Management (BPM) components which includes PRPC
Flows, Business Rules for PRM application flow
 Had regular meetings with the all supervisors and management to understand the complicated set of
business rules
 Integration of PRPC systems with External Systems using Connect-REST, Connect-SOAP and SOAP
Services.
 Created RuleSet Names/Versions as required, Properties, Data Pages and Correspondence rules.
 Created Agents which will run in the background to sending Correspondences, to generate daily, weekly
and monthly reports.
 Involved in testing and troubleshooting the issues of application using PRPC tools like Live UI,
Clipboard, Tracer, SMA.
 Involved in creating work, data and Int classes for the application
 Participated extensively in designing application security which involves setting up Access groups,
Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
 Created Report Definition Reports for the reporting purpose in the process commander.
 Prepared design documents from the use case requirements.
 Created Connect-SQL rules for querying the external database
 Created Rules like When condition Rules, Decision Table Rules, Declarative Expressions, Declare
Onchange and Declare Trigger as per the requirements
 Able to navigate and compare different portals available in the Pega Rules Process Commander
application
 Created Activities, steps and methods, calling other activities for implementing core business logic.
Troubleshoot and communicate with PEGA Support team in order to resolve technical issues which require hot fix
from PEGA systems.

Project 2
COMPANY NAME : Webmaazix Solutuion Pvt.Ltd.
CLIENT : Claims
Duration : 08 March 2020 to 08 Apr 2022
Role : Pega PRPC Developer
Team Size :9
Platform& Tools : PEGA PRPC, Java, HTML, JavaScript, Tomcat Server, Oracle 10g, Jira

PROJECT DESCRIPTION:
CLAIMS (Claims workflow system) is insurance domain application. It helps in
automating the claim process. It’s a Workflow Management System, which makes working easy and
fast for Claim handlers and CCO. It is an end to end claim process application which is capable of
monitoring the cases and performs Reporting

RESPONSIBILITIES:
Analyzing the user requirements.
⦁ Developed Rules based on process to support business needs, expansion and improvements using
Pega PRPC.
⦁ Working on Activities, Flows, Data Tables,Declare Rules & Reports.
⦁ Working on User Interface elements like Harness, Section and Flow actions. ⦁ Designed required
Flows by strictly following Guardrails of PRPC. 2
⦁ Worked on Declarative rules.
 Worked on debugging tools like Tracer, Clipboard.
 Working on Activities.
RESPONSIBILITIES:
⦁ Analyzing the user requirements.
⦁ Developed Rules based on process to support business needs, expansion and improvements using
Pega PRPC.
⦁ Working on Activities, Flows, Data Tables,Declare Rules & Reports.
⦁ Working on User Interface elements like Harness, Section and Flow actions. ⦁ Designed required
Flows by strictly following Guardrails of PRPC. 2
⦁ Worked on Declarative rules.
⦁ Worked on debugging tools like Tracer, Clipboard. ⦁ Working on Activities.

Date ; 18 Jan 2024,

Banglore. GANGADHAR REDDY MANDA