Bajaj Allianz General Insurance Company Limited

Bajaj Allianz House, 1st Floor Airport Road, Yerawada Pune 411006,
Reg. no. 113 CIN: U66010PN2000PLC015329
UIN : IRDAN113RP0001V02201516

EXTENDED WARRANTY
Policy Wordings

Whereas the Insured has made to Bajaj Allianz General Insurance Company Ltd. (hereinafter called the Company), a
proposal which is hereby agreed to be the basis of this Policy and has paid the premium specified in the Schedule,
now the Company agrees, subject always to the following terms, conditions, exclusions, and limitations, to indemnify
the Insured in excess of the amount of the Deductible and subject always to the Sum Insured against such loss as is
herein provided.

COVERAGE
The Company will indemnify the Insured against the repair or replacement costs in respect of the Insured Asset
caused by a Breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel
of the authorized workshops during the Policy Period, provided that the liability of the Company in respect of any one
Insured Asset in any one Policy Period will not individually or in the aggregate exceed the Sum Insured set against
such item in the Schedule.

DEFINITIONS
The following words or terms shall have the meaning ascribed to them wherever they appear in this Policy, and
references to the singular or to the masculine shall include references to the plural and to the female wherever the
context so permits:
1 Breakdown means the mechanical and/or electrical failure of a physical object that causes it to not function in
its intended manner.
2 Deductible means the amount which shall be borne by the Insured in respect of each and every claim made
under this Policy. The Company’s liability to make any payment under the Policy is in excess of the
Deductible.
3 Insured means the person or organization named in the Schedule.
4 Insured Asset means a physical object which is the subject matter of insurance under this Policy and appears
specifically on the Schedule.
5 Policy means the proposal, the Schedule, the policy document and any endorsements attaching to or forming
part thereof either on the effective date or during the Policy Period.
6 Policy Period means the period commencing from effective date and hour as shown in the Schedule and
terminating at midnight on the expiry date as shown in the Schedule.
7 Effective Date shall be the date immediately after the date on which the Manufacturers Warranty Period of the
Insured Asset has expired.
8 Manufacturers Warranty Period means the months for which the Manufacturers Warranty for the insured Asset
shall be effective.
9 Sum Insured means the amount stated in the Schedule, which is the maximum amount (regardless of the
number of amount of claims made) for any one claim and in the aggregate for all claims for which the Company
will make payment in relation to the Insured Asset to which the Sum Insured relates during the Policy Period.

SPECIAL CONDITION
1. The Sum Insured in respect of each Insured Asset must equal the original purchase price of the Insured Asset.

EXCLUSIONS

The Company is not liable for and no indemnity will be provided in respect of any loss arising out of, caused by,
occasioned by, attributable to or howsoever connected to:
1. Any claim falling beyond the expiry date as shown in the schedule.
2. Deductible:
For Partial Loss Claims: As applicable and mentioned in the Schedule.
For Total Loss Claims: No deductible is applicable.
3. Loss or damage arising out of the Insured Asset not being used in accordance with manufacturer’s instructions.
4. Loss or damage for which the manufacturer of the Insured Asset is responsible under a guarantee and/or
warranty.
5. Loss or damage arising out of improper use of the Insured Asset

Extended Warranty (Policy Wordings) Page 1 of 9

 6. Loss or damage arising out of modification or alteration of any nature made in the electrical circuitry and/or
physical construction of the Insured Asset.
7. Where repair work is carried out by persons/agency that are not authorized by the Company
8. Inconsequential aspects such as noises, vibrations, oil seepage and sensations that do not lead to dismal
performance of the Insured Asset.
9. Loss or damage to accessories used in connection with the Insured Asset that were not supplied at the time of
purchase of the Insured Asset by the Insured.
10. Replacement of any consumable item of the Insured Asset, including but not limited to batteries, bulbs, plugs,
cables, ribbons, belts, tapes, fuses, filters, toner or software.
11. Defects or faults that were not covered under the manufacturer’s warranty.
12. Loss or damage due to or consequent upon wear and tear and/or gradual deterioration of the Insured Asset.
13. Loss or damage arising out of improper or abnormal electrical/gas/water supply or signal connection to the
Insured Asset.
14. The cost of transporting the Insured Asset to and/or from the place of repair.
15. Loss or damage caused by or arising out of the willful acts or willful gross negligence or fraudulent acts of the
Insured and/or Insured’s family and/or Insured’s employees.
16. Insured’s consequential losses of any kind and/or legal liability of any kind.
17. Failure of parts which are subject to recall by manufacturer of the Insured Asset.
18. The cost of repairing, restoring or reconfiguring computer software.
19. Any cost incurred with maintenance of the Insured Asset, including parts replaced in course of such
maintenance operations.
20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
21. Where the original serial number is removed, obliterated or altered from Insured Asset.
22. Loss or damage arising out of improper storage or transportation of the Insured Asset.
23. The cost of installing any optional attachment to the Insured Asset.
24. Loss or damage due to use of non-genuine parts and/or non-genuine oils.
25. Where there is a change of ownership of the Insured Asset.
26. Mechanical and/or electrical breakdown caused by overloading, strain, overrunning, freezing, excessive
pressure, short-circuiting, heating of the Insured Asset.
27. Service calls which do not involve malfunction or defects in workmanship or material.
28. Damages caused by services performed by service personnel of the non-authorized workshops.
29. Where the Insured Asset is subject to commercial, rental or profit generation purposes.
30. Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage,
acts of God, riots/strike/malicious damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect
damage, entry of foreign bodies etc.
31. Any circumstance, fact or matter of which the Insured was or ought reasonably to have been aware prior to the
commencement of the Policy Period.
32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the
combustion of nuclear fuel.
33. The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear
component thereof.
34. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution,
insurrection, military or usurped power or confiscation or nationalisation or requisition of or damage to property
by or under the order of any government or public local authority.
35. Any loss or damage that arises when the Policy is not in force due to any reason whatsoever.

CLAIM SETTLEMENT
In the event of a loss, the basis of loss settlement shall be as follows:
1. Where an Insured Asset can reasonably be repaired or reinstated at a cost less than the replacement cost, the
Company will indemnify the Insured in respect of the expenses necessarily incurred to restore the Insured
Asset to its state immediately prior to the happening of the insured event. No depreciation shall be deducted..
2. In the case of a total loss, the Company shall indemnify the Insured in respect of the restoration or replacement
costs up to the Sum Insured set against the Insured Asset in the Schedule, subject to a depreciation of 10%
per annum from the date of manufacture.
3. The Company may at its Option repair, reinstate or replace the Insured Asset damaged or destroyed, or any
part thereof instead of paying the amount of loss or damage
4. The Company shall be entitled to retain any defective part replaced under the Policy.

Extended Warranty (Policy Wordings) Page 2 of 9

 5. On receipt of all required information/ documents that are relevant and necessary for the claim, the Company
shall, within a period of 30 days offer a settlement of the claim to the insured. If the Company, for any reasons,
decides to reject a claim under the policy, it shall do so within a period of 30 days from the receipt of last relevant
and necessary document. In the event the claim is not settled within 30 days as stipulated above, the insurer
shall be liable to pay interest at a rate, which is 2% above the bank rate from the date of receipt of last relevant
and necessary document from the insured/claimant by insurer till the date of actual payment.

GENERAL CONDITIONS

1 Due Observance
The due observance of and compliance with the terms, provisions, warranties and conditions of this Policy
insofar as they relate to anything to be done or complied with by the Insured shall be a condition precedent to
any liability of the Company under this Policy.

2 Reasonable Care
The Insured shall:
a) take all reasonable steps to safeguard the Insured Asset against any insured event
b) take all reasonable steps to prevent a claim from arising under this Policy

3 Duties and Obligations after Occurrence of an Insured Event

Save as more specifically provided for elsewhere in the Policy, it is a condition precedent to the Company’s
liability under this Policy that, upon the happening of any event giving rise to or likely to give rise to a claim
under this Policy:
a) the Insured shall immediately and in any event within 14 days give written notice of the same to the address
shown in the Schedule for this purpose, and in case of notification of an event likely to give rise to a claim to
specify the grounds for such belief, and
b) the Insured shall not abandon the Insured Asset, nor take any steps to rectify/remedy the damage before the
same has been approved by the Company or any of its representatives and appointees, and
c) the Insured shall within 28 days deliver to the Company its completed claim form detailing the loss or damage
that has occurred and an estimate of the quantum of any claim along with all documentation required to support
and substantiate the amount sought from the Company, and
d) the Insured shall expeditiously provide the Company and its representatives and appointees with all the
information, assistance, records and documentation that they might reasonably require, and
e) the Insured shall allow the Company and its representatives and appointees to inspect the Insured Asset or
any other material items, as per ‘the Right to Inspect’ Clause.

4 Right to Inspect
If required by the Company, its representatives and appointees, including a loss assessor or a surveyor
appointed in that behalf, shall in case of any loss or any circumstances that have given rise to a claim under the
Policy be permitted at all reasonable times to examine into the circumstances of such loss. The Insured shall,
on being required so to do by the Company, produce all books of accounts, receipts, documents relating to or
containing entries relating to the loss or such circumstance in his possession and furnish copies of or extracts
from them as may be required by the Company so far as they relate to such claims or will in any way assist the
Company to ascertain in the correctness thereof or the liability of the Company under the Policy.

5 Contribution
If, at the time of any claim, there is, or but for the existence of this Policy, would be any other policy of indemnity
or insurance in favour of or effected by or on behalf of the Insured applicable to such claim, then the Company
shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

6 Subrogation
The Insured and any claimant under this Policy shall at the expense of the Company do or concur in doing or
permit to be done all such acts and things that may be necessary or reasonably required by the Company for
the purpose of enforcing any civil or criminal rights and remedies or obtaining relief or indemnity from other
parties to which the Company shall be or would become entitled or subrogated upon the Company paying for
or making good any loss or damage under this Policy whether such acts and things shall be or become
necessary or required before or after the Insured’s indemnification by the Company.

Extended Warranty (Policy Wordings) Page 3 of 9

7 Fraud
If the Insured or any claimant under this Policy shall make or advance any claim knowing the same to be false
or fraudulent as regards amount or otherwise, this Policy shall be void and all claims or payments hereunder
shall be forfeited.

8 Cancellation
a) This Policy may be cancelled by or on behalf of the Company by giving the Insured at least 15 days written
notice and in such event the Company shall refund to the Insured a pro-rata premium for the unexpired Policy
Period. For the avoidance of doubt, the Company shall remain liable for any claim that was made prior to the
date upon which this insurance is cancelled. Under normal circumstances, the Policy will not be cancelled except
for reasons of mis-representation, fraud, non-disclosure of material facts or non-cooperation of the Insured
b) This Policy may be cancelled by the Insured at any time by giving at least 15 days written notice to the
Company. If the Policy is cancelled prior to commencement of the Policy Period, the Company will refund
100% of the premium to the Insured, subject to a retention of Rs. 75 towards administrative costs. If, however,
the Policy is cancelled after the commencement of the Policy Period, the Company will refund premium on a
pro-rata basis by reference to the time cover is provided, subject to a minimum retention of premium of 25%.
No refund of premium shall be due on cancellation if a claim has been made under this Policy.

9 Dispute Resolution
(Applicable only in cases where this Policy is issued under Commercial Lines of Business)
"The Insurer and Insured may mutually agree and enter into a separate Arbitration Agreement to settle any and all
disputes in relation to this Policy. Arbitration shall be conducted under and in accordance with the provisions of the
Arbitration and Conciliation Act, 1996."

Note :
1. Wherever this Policy is issued under retail lines of business, Arbitration clause shall not
be applicable.
2. Arbitration clause shall not be applicable in case of Policies issued under commercial
lines of business where Insured has specifically consented for no arbitration clause and
no arbitration terms have been annexed to the Policy Schedule/Policy.

10 Notices
a) Any and all notices and declarations for the attention of the Company shall be submitted in writing and shall be
delivered to the address specified in the Schedule
b) Any and all notices and declarations for the attention of the Insured shall be posted to the Insured’s address
stated in the Schedule

11 Governing Law
The construction, interpretation and meaning of the provisions of this Policy shall be determined in accordance
with Indian law. The section headings of this Policy are included for descriptive purposes only and do not form
part of this Policy for the purpose of its construction or interpretation.

12 Entire Contract
This Policy constitutes the complete contract of insurance. No change or alteration in this Policy shall be valid
or effective unless approved in writing by the Company, which approval shall be evidenced by an endorsement
on the Policy.

13 Territorial Limits
This Policy covers insured events arising during the Policy Period within India. The Company’s liability to
make any payment shall be to make payment within India and in Indian Rupees only.

Extended Warranty (Policy Wordings) Page 4 of 9

14 Renewal Notice
The Company shall not be bound any renewal premium nor give notice that such is due. Every renewal premium
(which shall be paid and accepted in respect of this Policy) shall be so paid and accepted upon the distinct
understanding that no alteration has taken place in the facts contained in the proposal or declaration herein
before mentioned and that nothing is known to the Insured that may result in enhancement of the risk of
the Company under this Policy. No renewal receipt shall be valid unless it is on the printed form of the
Company and signed by an authorized official of the Company. On renewal, the benefits provided under the
policy and/or terms and conditions of the policy including premium rate may subject to change.

Extended Warranty (Policy Wordings) Page 5 of 9

15. Grievance Redressal Procedure
Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the
culture of keeping customer first in our scheme of things. In order to provide you with top-notch service on all fronts, we have provided you with multiple platforms via
which you can always reach one of our representatives.

Level 1
In case you have any concern, you may please reach out to our Customer Experience Team through any of the following options:
• Our Website @ https://general.bajajallianz.com/Corp/aboutus/general-insurance-customer-service.jsp
• Call us on our Toll free no 1800 209 5858
• Mail us on [email protected]
• Write to Bajaj Allianz General Insurance Co. Ltd.
Bajaj Allianz House, Airport Road, Yerwada Pune- 411006
Level 2
In case you are not satisfied with the response given to you by our team, you may write to our Grievance Redressal Officer Mr. Jerome Vincent at
ggro@bajajallianz. co.in

Level 3
If in case, your grievance is not resolved and you wish to talk to our care specialist, please Give a missed on +91 80809 45060 OR SMS <WORRY> To 575758 and
our care specialist will call you back

If you are still not satisfied with the solutions provided, write to Mr. Ankit Goenka, Head of Customer experience directly at head.
customerservice@ bajajallianz.co.in.

Grievance Redressal Cell for Senior Citizens

Bajaj Allianz introduces a dedicated team for all the senior citizens, so no more wait time, no more standing in long queue.
Senior citizens can now contact us on 1800-103-2529 or write to us at [email protected]

In case your complaint is not fully addressed by the insurer, You may use the Integrated Greivance Management System (IGMS) for escalating the complaint to IRDAI or
call 155255 . Through IGMS you can register your complain online and track its status. For registration please visit IRDAI website www.irda.gov.in.
If the issue still remains unresolved, You may, subject to vested jurisdiction, approach Insurance Ombudsman for the redressal of the grievance.

EXTENDED WARRANTY ( Policy wording) Page 6 of 9

If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving
the issue. The contact details of the Ombudsman offices are mentioned below:

NAMES OF OMBUDSMAN AND ADDRESSES OF OMBUDSMAN CENTRES

Jurisdiction of Office
Office Details
Union Territory, District)

AHMEDABAD -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor, Gujarat, Dadra & Nagar Haveli, Daman and Diu
Tilak Marg, Relief Road,
AHMEDABAD – 380 001.
Tel.: 079 – 25501201 /02 /05/06
Email: [email protected]

BENGALURU -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Karnataka.
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase, Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: [email protected]

BHOPAL -
Insurance Ombudsman
Office of the Insurance Ombudsman, Madhya Pradesh
1st floor, “Jeevan Shikha", Chattisgarh.
60-B,Hoshangabad Road, Opp. Gayatri Mandir,
Bhopal – 462 011.
Tel.: 0755 - 2769201 / 2769202
Email: [email protected]

BHUBANESHWAR –
Insurance Ombudsman
Office of the Insurance Ombudsman, Orissa.
62, Forest park,
Bhubaneswar – 751 009.
Tel.: 0674 – 2596461 / 2596455
Email: [email protected]

CHANDIGARH -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and
S.C.O. No. 101, 102 & 103, 2nd Floor,
Bahadurgarh), Himachal Pradesh, Union Territories of Jammu &
Batra Building, Sector 17 – D,
Kashmir,Ladakh & Chandigarh.
Chandigarh – 160 017.
Tel.: 0172 – 4646394 / 2706468
Email: [email protected]

CHENNAI -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453, Tamil Nadu, Puducherry Town and Karaikal (which are part of
Anna Salai, Teynampet, Puducherry)
CHENNAI – 600 018.
Tel.: 044 - 24333668 / 24333678
Email: [email protected]
 Jurisdiction of Office
Office Details
Union Territory, District)

DELHI –
Insurance Ombudsman
Office of the Insurance Ombudsman, Delhi & following Districts of Haryana - Gurugram, Faridabad,
2/2 A, Universal Insurance Building, Sonepat & Bahadurgarh.
Asaf Ali Road,
New Delhi – 110 002.
Tel.: 011 - 23237539
Email: [email protected]

GUWAHATI -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor, Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh,
Nr. Panbazar over bridge, S.S. Road, Nagaland and Tripura.
Guwahati – 781001(ASSAM).
Tel.: 0361 - 2632204 / 2602205
Email: [email protected]

HYDERABAD -
Insurance Ombudsman
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court", Andhra Pradesh, Telangana, Yanam and part of Union Territory of
Lane Opp. Saleem Function Palace, Puducherry.
A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
Tel.: 040 - 23312122
Email: [email protected]

JAIPUR -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Rajasthan.
Bhawani Singh Marg,
Jaipur - 302 005.
Tel.: 0141 –2740363 / 2740798
Email: [email protected]

ERNAKULAM –
Insurance Ombudsman
Office of the Insurance Ombudsman, Kerala, Lakshadweep, Mahe-a part of Union Territory of
10th Floor, Jeevan Prakash,LIC Building, Puducherry.
Opp to Maharaja's College,M.G.Road,
Ernakulam - 682 011.
Tel.: 0484 - 2358759
Email: [email protected]

KOLKATA –
Insurance Ombudsman
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 7th Floor, West Bengal, Sikkim, Andaman & Nicobar Islands.
4, C.R. Avenue,
KOLKATA - 700 072.
Tel.: 033 - 22124339 / 22124341
Email: [email protected]

LUCKNOW – Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur,

Insurance Ombudsman Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur,
Office of the Insurance Ombudsman, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow,
 Jurisdiction of Office
Office Details
Union Territory, District)

6th Floor, Jeevan Bhawan, Phase-II, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli,
Nawal Kishore Road, Hazratganj, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,
Lucknow - 226 001. Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar,
Tel.: 0522 - 4002082 / 3500613 Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur,
Email: [email protected] Chandauli, Ballia, Sidharathnagar..

MUMBAI -
Insurance Ombudsman
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe, Goa, Mumbai Metropolitan Region (excluding Navi Mumbai &
S. V. Road, Santacruz (W), Thane).
Mumbai - 400 054.
Tel.: 022 - 69038800/ 27/ 29/ 31/ 32/ 33
Email: [email protected]

NOIDA -
Insurance Ombudsman State of Uttarakhand and the following Districts of Uttar Pradesh:
Office of the Insurance Ombudsman, Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah,
Bhagwan Sahai Palace Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar,
4th Floor, Main Road, Naya Bans, Sector 15, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh
Distt: Gautam Buddh Nagar, U.P-201301. nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur,
Tel.: 0120-2514252 / 2514253 Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Email: [email protected]

PATNA –
Insurance Ombudsman
Office of the Insurance Ombudsman, Bihar,
2nd Floor, Lalit Bhawan, Jharkhand.
Bailey Road,
Patna 800 001.
Tel.: 0612-2547068
Email: [email protected]

PUNE -
Insurance Ombudsman
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor, Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai
C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Metropolitan Region).
Narayan Peth, Pune – 411 030.
Tel.: 020- 24471175
Email: [email protected]

“List of Ombudsman offices established by the Central Government for redressal of grievance are also available at
https://www.cioins.co.in/Ombudsman

Note: Address and contact number of Governing Body of Insurance Council:

Council for Insurance Ombudsmen,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
E-mail: [email protected]
Tel: 022 -69038800/69038812
Website: https://www.cioins.co.in